Autotask PSA Product Overview

Autotask-PSA is a robust, cloud-based PSA platform by Datto. It offers IT professionals a unified view of their entire business operations.

Key Insights

Autotask enables efficient management of service contracts, tracking project workflows, and managing client satisfaction, billing, and inventory. Autotask provides a way to link active contracts and employee time to work requests. However, Autotask has limitations including long contracts and a rolling 12-month contract renewal.

The system helps manage and track various business processes, including projects, contracts, sales, and client satisfaction. It offers automated workflows that streamline service delivery, saving time and increasing efficiency. However, some users have indicated that there is a learning curve associated with understanding how workflows operate.

Customer stories

Product Business Settings

Autotask PSA is popular in Information Technology And Services, Computer Software, and Computer & Network Security industries and is widely used by Mid Market, Small Business, and Enterprise.

How satisfied the customers are with Autotask PSA use-cases

Reviews

"...It lets you define each contract by what is and isn't covered, so if you've got one customer who doesn't pay for remote support but does pay for on-site support, and another customer who receives unlimited on-site support, it's super easy to figure out the billing for these different contract needs, because the system does the heavy lifting for you...." Peer review by Eric F, Your IT and Data Security Expert, Computer & Network Security

Autotask PSA Customer Insights, Testimonials and Case Studies

How can Autotask PSA optimize your Contract Management Workflow?

What makes Autotask PSA ideal for Workflow Management?

How can Autotask PSA optimize your Helpdesk Management Workflow?

What makes Autotask PSA ideal for Contact List Management?

What is Autotask PSA used for?

Autotask PSA is a Project Management Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Contract Management, Workflow Management and Helpdesk Management .

What are the top features of Autotask PSA?

Ticketing, Dashboard and Alerts: popups & Notifications are some of the top features of Autotask PSA.

Who uses Autotask PSA?

Autotask PSA is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are Autotask PSA alternatives?

Prism PPM (Formerly WorkOtter), TeamGantt, ClickUp and MeisterTask are popular alternatives for Autotask PSA.

Where is Autotask PSA located?

Autotask PSA is headquartered at Norwalk, Connecticut.

11 buyers and buying teams have used Cuspera to assess how well Autotask PSA solved their Project Management needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Project Management needs.

Visy Technology Systems - Consumer Goods - Large

Autotask helped Visy Technology Systems fix slow sales quoting and project delays. The company replaced manual CRM and spreadsheets with a cloud-based platform. Sales teams now use one system for quo...tes and forecasts. Managers track sales and project tasks in real time. Visy Tech improved sales pipeline management and project delivery efficiency.

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Acumen Consulting - Information Technology And Services

Datto RMM and Autotask PSA helped Acumen Consulting improve efficiency and automate IT processes. Before, staff spent 5 to 7 minutes on each ticket, manually entering data. With Autotask speed codes,... this time was cut by more than half. Datto RMM's automation and endpoint detection features protect against cyberthreats and alert staff to issues early. Integration between the tools made billing, reporting, and ticket resolution faster and easier. Acumen Consulting now delivers better service with less downtime and higher productivity.

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ITPartners+ - Information Technology And Services

Datto Managed SOC and Datto EDR helped ITPartners+ stop a ransomware attack from the Akira group. The attack was detected early by Datto’s security tools, triggering a fast response. ITPartners+ isol...ated over 30 devices in minutes, stopping the spread. The team restored systems from backups, and the client’s operations were back to normal by Tuesday. The case shows how Datto’s cybersecurity solutions support business continuity and fast recovery for IT service providers.

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DataSHUR Corporation - Health, Wellness And Fitness

Datto SIRIS helped a large dental franchise in Denver recover from a major server crash. The franchise lost access to 20TB of patient and business data, causing 14 days of downtime and $1,200,000 in ...lost revenue. DataSHUR used Datto SIRIS to restore operations quickly after failed attempts with other providers. The solution prevented business closure and protected sensitive patient information.

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Power Consulting Group - Information Technology And Services - Medium

Autotask PSA helped Power Consulting Group move from manual processes to a data-driven MSP operation. The company replaced spreadsheets and email with Autotask, gaining real-time dashboards and bette...r client management. Integrations with IT Glue, Kaseya VSA 9, and Microsoft 365 improved efficiency. AI features like Smart Ticket Summaries now boost productivity and professionalism. Power Consulting plans to use AI for ticket triage and service requests by 2026, aiming to scale without adding staff.

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DataSHUR Corporation - Information Technology And Services - Small

Datto SIRIS helped DataSHUR Corporation save a dental franchise from catastrophic data loss. The franchise lost $1,200,000 and faced 14 days of downtime after a server crash with no backup. DataSHUR ...restored 2TB of data and got the client back online using Datto solutions. Datto SIRIS offers reliable business continuity, disaster recovery, and fast data restoration. DataSHUR relies on Datto for backup, cloud virtualization, and seamless MSP integrations.

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lightning

Peers used Autotask PSA for contract management and workflow management

Autotask PSA Competitors

Autotask PSA Features

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FEATURE RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (17)
Custom Reports

3.54/5 ★

Read Reviews (231)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (17)
Custom Reports

3.54/5 ★

Read Reviews (231)

Software Failure Risk Guidance

?

for Autotask PSA

Overall Risk Meter

Low Medium High

Top Failure Risks for Autotask PSA

Datto, Inc. News

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Kaseya Continues Driving MSP Profitability and Efficiency with Launch of Kaseya 365 User at DattoCon Miami | Datto

Kaseya launched the Kaseya 365 User at DattoCon Miami, enhancing MSP capabilities with the inclusion of SaaS Alerts' technology. This new subscription aids MSPs in safeguarding user identity and security, building on the success of Kaseya 365 Endpoint. The event also highlighted Datto's expanded Endpoint Backup and free hardware for SIRIS, aimed at optimizing MSP profitability and efficiency.

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Partnership
 

Kaseya Reaffirms Commitment to Channel Partners | Datto

Kaseya has expanded its Kaseya + Datto Global Partner Program, increasing resources by 300% and growing the team to over 60 members. The program now allows partners to combine their Datto and Kaseya spend to qualify for higher tiers, offering enhanced benefits such as free services, technical support, and marketing automation tools. The initiative aims to empower MSP partners with strategic resources to grow their businesses.

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Secure Access for Microsoft 365: Introducing the Secure Edge + SaaS Alerts Integration

Datto has introduced a new integration between Secure Edge and SaaS Alerts to enhance Microsoft 365 access security. This integration automates the enforcement of Microsoft Conditional Access Policies, ensuring only trusted users and networks can access Microsoft 365. It reduces manual work for IT teams, blocks unauthorized access, and simplifies policy management without disrupting end users.

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Datto, Inc. Profile

Company Name

Datto, Inc.

Company Website

https://www.datto.com

HQ Location

Norwalk, Connecticut

Employees

501-1000

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Financials

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