Autotask PSA Overview
Autotask-PSA is a robust, cloud-based PSA platform by Datto. It offers IT professionals a unified view of their entire business operations.
Use Cases
Customers recommend Contract Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Autotask PSA.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Autotask PSA.
Autotask PSA Use-Cases and Business Priorities: Customer Satisfaction Data
Autotask PSA's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Autotask PSA support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Autotask PSA analytics capabilities include Analytics, and Custom Reports.
Reviews
"...You can easily switch between project, contract, account, and opportunity by clicking hyperlink embedded in the summary page of each screen...." Peer review by Brianne A, Project Manager, Information Technology and Services
Peer review evidence (same sources as the product rating summary)
"...For example, we have several Viking systems for products at resell that integrate with Autotask so we don't have to manually enter billing for them in our service contracts...." Peer review by Garry Adams, Director of Operations, iTech Las Vegas
"...Very good ticket UI and workflow..." Peer review by Roberto B, EVP
"...Great tool for tickets and helpdesk, but need to have better support...." Peer review by Sam L., Systems Administrator, Financial Services
Autotask PSA, Prism PPM (formerly WorkOtter), TeamGantt, ClickUp, MeisterTask, etc., all belong to a category of solutions that help Project Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Autotask PSA
Top Industries
- Information Technology and Services
- Computer Software
- Computer & Network Security
Popular in
- Mid Market
- Small Business
- Enterprise
Autotask PSA is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.
Autotask PSA Customer wins, Customer success stories, Case studies
How efficiently Does Autotask PSA manage your Contract Management?
What benefits does Autotask PSA offer for Workflow Management?
What Are the key features of Autotask PSA for Helpdesk Management?
How can Autotask PSA optimize your Contact List Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Autotask PSA solved their Project Management needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Project Management needs.
Frequently Asked Questions(FAQ)
for Autotask PSA
What is Autotask PSA used for?
What are the top features of Autotask PSA?
Who uses Autotask PSA?
What are Autotask PSA alternatives?
Where is Autotask PSA located?
Peers used Autotask PSA for contract management and workflow management
Autotask PSA Competitors
Autotask PSA Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (231) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (231) |
Software Failure Risk Guidance
?for Autotask PSA
Overall Risk Meter
Top Failure Risks for Autotask PSA
Datto, Inc. News
Kaseya Continues Driving MSP Profitability and Efficiency with Launch of Kaseya 365 User at DattoCon Miami | Datto
Kaseya launched the Kaseya 365 User at DattoCon Miami, enhancing MSP capabilities with the inclusion of SaaS Alerts' technology. This new subscription aids MSPs in safeguarding user identity and security, building on the success of Kaseya 365 Endpoint. The event also highlighted Datto's expanded Endpoint Backup and free hardware for SIRIS, aimed at optimizing MSP profitability and efficiency.
Kaseya Reaffirms Commitment to Channel Partners | Datto
Kaseya has expanded its Kaseya + Datto Global Partner Program, increasing resources by 300% and growing the team to over 60 members. The program now allows partners to combine their Datto and Kaseya spend to qualify for higher tiers, offering enhanced benefits such as free services, technical support, and marketing automation tools. The initiative aims to empower MSP partners with strategic resources to grow their businesses.
SaaS backup: The untapped revenue opportunity for MSPs
Datto SaaS Protection offers MSPs a robust solution for SaaS backup, providing automated daily backups, cross-platform data recovery, and a multitenant portal for client management. It enables MSPs to earn predictable monthly recurring revenue and improve client retention by delivering reliable data protection. Datto's archive license offers significant cost savings for long-term data retention, enhancing MSP service offerings and profitability.
Secure Access for Microsoft 365: Introducing the Secure Edge + SaaS Alerts Integration
Datto has introduced a new integration between Secure Edge and SaaS Alerts to enhance Microsoft 365 access security. This integration automates the enforcement of Microsoft Conditional Access Policies, ensuring only trusted users and networks can access Microsoft 365. It reduces manual work for IT teams, blocks unauthorized access, and simplifies policy management without disrupting end users.
Datto, Inc. Profile
Company Name
Datto, Inc.
Company Website
https://www.datto.comHQ Location
Norwalk, Connecticut
Employees
501-1000
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Financials
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