Autotask PSA: Product updates, Customer stories, and Insights | 2026 Cuspera

Datto RMM helped KPS Global LLC manage IT across five facilities. The company unified endpoint management and improved remote support. They replaced four disconnected tools with one platform. This ch...ange made patching and inventory tasks easier. IT gained better visibility and control. The new system helped KPS Global support rapid growth and work more efficiently.
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Autotask helped Visy Technology Systems improve sales management and project efficiency. Before Autotask, the sales team used manual CRM and quoting systems, causing delays and errors. Autotask gave ...them a cloud-based platform to centralize quoting and sales data. Sales teams across seven offices now create accurate quotes from one product list. Managers use dashboards to track sales and project progress. The company can now forecast sales and manage projects more efficiently.
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Datto BCDR helped Vicinity protect critical business data for clients in remote Alaska. Vicinity needed a strong backup and disaster recovery solution for the Council of Athabascan Tribal Governments.... Other vendors would not take the project due to location challenges. Datto delivered BCDR appliances using creative logistics, including planes and remote setup. Vicinity found Datto easy to use and reliable, with strong support and live backup verification.
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Datto RMM and Autotask PSA helped Acumen Consulting improve efficiency and automate IT processes. Before, staff spent 5 to 7 minutes on each ticket, manually entering data. With Autotask speed codes,... this time was cut by more than half. Datto RMM's automation and endpoint detection features protect against cyberthreats and alert staff to issues early. Integration between the tools made billing, reporting, and ticket resolution faster and easier. Acumen Consulting now delivers better service with less downtime and higher productivity.
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Datto EDR helped Computer Geeks, a UK-based MSP, boost cybersecurity for its clients. The company faced rising cyberthreats and needed better threat detection than traditional antivirus. Computer Gee...ks rolled out Datto EDR across all clients, providing real-time monitoring and behavioral analysis. The solution integrated smoothly with Datto RMM and Autotask PSA. Clients received advanced protection at no extra cost, showing Computer Geeks' commitment to strong security.
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Autotask helped CTI Technology fix workflow problems caused by using separate tools for PSA, RMM, and reporting. The team struggled with slow ticket management and manual quoting before. With Autotas...k, they integrated Datto Continuity and Kaseya Quote Manager, making it easier to resolve support calls on the first try. Built-in dashboards let engineers act on data quickly. The migration process was smooth thanks to expert support. CTI Technology now works more efficiently and saves money.
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