Autotask PSA Overview

Autotask-PSA is a robust, cloud-based PSA platform by Datto. It offers IT professionals a unified view of their entire business operations.

Use Cases

Customers recommend Contract Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Autotask PSA.

Other use cases:

  • Contact List Management
  • Proposal & Quote Management
  • Billing And Invoice Management
  • Engaging And Following Up
  • Knowledge Management
  • Training & Onboarding
  • Lead Tracking
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Business Priorities

Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Autotask PSA.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
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Autotask PSA Use-Cases and Business Priorities: Customer Satisfaction Data

Autotask PSA's features include Ticketing, Dashboard, Alerts: Popups & Notifications, etc. and Autotask PSA support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Autotask PSA analytics capabilities include Analytics, and Custom Reports.

Reviews

"...What do you look for in a PSA system Process, Dashboards, Widgets, integration, billing, contracts...." Peer review by Richard F, Outsource (service operations and service delivery) Manager, Information Technology and Services

Autotask PSA, Prism PPM, TeamGantt, ClickUp, MeisterTask, etc., all belong to a category of solutions that help Project Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Autotask PSA

Top Industries

  • Information Technology and Services
  • Computer Software
  • Computer & Network Security

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Autotask PSA is popular in Information Technology And Services, Computer Software, and Computer & Network Security and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Autotask PSA Use Cases

How does Autotask PSA facilitate Contract Management?

How does Autotask PSA address your Workflow Management Challenges?

What makes Autotask PSA ideal for Helpdesk Management?

How efficiently Does Autotask PSA manage your Contact List Management?

28+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Autotask PSA solved their Project Management needs. Cuspera uses 1583 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Project Management needs.

Frequently Asked Questions(FAQ)

for Autotask PSA

What is Autotask PSA used for?

Autotask PSA is a Project Management Software mainly used by its customers to Scale Best Practices and Enhance Customer Relationships by Contract Management, Workflow Management and Helpdesk Management .

What are the top features of Autotask PSA?

Ticketing, Dashboard and Alerts: popups & Notifications are some of the top features of Autotask PSA.

Who uses Autotask PSA?

Autotask PSA is used by Information Technology And Services, Computer Software and Computer & Network Security among other industries.

What are Autotask PSA alternatives?

Prism PPM, TeamGantt, ClickUp and MeisterTask are popular alternatives for Autotask PSA.

Where is Autotask PSA located?

Autotask PSA is headquartered at Norwalk, Connecticut.
lightning

Peers used Autotask PSA for contract management and workflow management

Autotask PSA Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (17)
Custom Reports

3.54/5 ★

Read Reviews (231)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.53/5 ★

Read Reviews (17)
Custom Reports

3.54/5 ★

Read Reviews (231)

Software Failure Risk Guidance

?

for Autotask PSA

Overall Risk Meter

Low Medium High

Top Failure Risks for Autotask PSA

Datto, Inc. News

Product

Partner-first, always: Dattos new commercial programs are all about MSPs

Datto introduced new commercial programs designed to help managed service providers (MSPs) grow revenue and streamline operations. The programs focus on supporting MSPs with enhanced business continuity, disaster recovery, endpoint protection, and unified backup solutions. Dattos offerings include RMM software, SaaS protection, network management tools, and upcoming firewall products, all tailored to MSP needs.

Product

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Datto offers a range of IT solutions including backup, disaster recovery, network management, and security services, aimed at protecting data and ensuring business continuity.

Awards

Datto RMM Earns a Spot in G2s 2025 Awards! Discover Why IT Professionals Trust Us

Datto RMM has been recognized in G2s 2025 Awards, highlighting the trust IT professionals place in their comprehensive business continuity and disaster recovery tools.

Awards

DattoCon APAC Awards: Honouring Excellence and Innovation in IT

DattoCon APAC Awards celebrate IT innovation and excellence. Datto announces free hardware at Kaseya DattoCon 2024, focusing on business continuity and data protection solutions.

Datto, Inc. Profile

Company Name

Datto, Inc.

Company Website

https://www.datto.com

HQ Location

Norwalk, Connecticut

Employees

501-1000

Social

Financials

M&A