Autotask PSA: Use-Cases, Insights and Reviews | 2025 Cuspera

Datto RMM and Autotask PSA helped Acumen Consulting improve efficiency and automate IT processes. Before, staff spent 5 to 7 minutes on each ticket, manually entering data. With Autotask speed codes,... this time was cut by more than half. Datto RMM's automation and endpoint detection features protect against cyberthreats and alert staff to issues early. Integration between the tools made billing, reporting, and ticket resolution faster and easier. Acumen Consulting now delivers better service with less downtime and higher productivity.
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Datto EDR helped Computer Geeks, a UK-based MSP, boost cybersecurity for its clients. The company faced rising cyberthreats and needed better threat detection than traditional antivirus. Computer Gee...ks rolled out Datto EDR across all clients, providing real-time monitoring and behavioral analysis. The solution integrated smoothly with Datto RMM and Autotask PSA. Clients received advanced protection at no extra cost, showing Computer Geeks' commitment to strong security.
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Autotask helped CTI Technology fix workflow problems caused by using separate tools for PSA, RMM, and reporting. The team struggled with slow ticket management and manual quoting before. With Autotas...k, they integrated Datto Continuity and Kaseya Quote Manager, making it easier to resolve support calls on the first try. Built-in dashboards let engineers act on data quickly. The migration process was smooth thanks to expert support. CTI Technology now works more efficiently and saves money.
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Datto SIRIS helped a large dental franchise in Denver recover from a major server crash. The franchise lost access to 20TB of patient and business data, causing 14 days of downtime and $1,200,000 in ...lost revenue. DataSHUR used Datto SIRIS to restore operations quickly after failed attempts with other providers. The solution prevented business closure and protected sensitive patient information.
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Datto Managed SOC and Datto EDR helped ITPartners+ stop a ransomware attack from the Akira group. The attack was detected early by Datto’s security tools, triggering a fast response. ITPartners+ isol...ated over 30 devices in minutes, stopping the spread. The team restored systems from backups, and the client’s operations were back to normal by Tuesday. The case shows how Datto’s cybersecurity solutions support business continuity and fast recovery for IT service providers.
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Autotask, Datto RMM, and IT Glue helped OneSource Technology grow as a managed service provider. The company used Autotask for service delivery and billing, Datto RMM for remote monitoring, and IT Gl...ue for documentation. These tools let OneSource scale to support over 2,500 endpoints across 120 clients. Integration improved technician productivity and response times. The new billing integration aims to ensure accurate, transparent billing for all customers.
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