Real-World Case Studies and Customer Success Stories with Autotask PSA

Vicinity, an IT service provider in Alaska and Hawaii, needed a reliable backup and disaster recovery solution for a client in rural Alaska. Many vendors refused... the project due to logistical challenges, but Datto delivered. Vicinity used Datto BCDR to secure critical systems and data for their client, overcoming tough shipping and setup obstacles. Datto's solution offered remote setup, seamless integration, and strong support. At least 80% of Vicinity's MSP clients now use Datto for business continuity and disaster recovery.
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OneSource Technology used Autotask, Datto RMM, and IT Glue to support over 2,500 endpoints for 120 clients. The company relied... on Autotask for service delivery and billing, Datto RMM for remote monitoring, and IT Glue for documentation. These tools helped OneSource scale while keeping a personalized approach. Integration of IT Glue improved technician productivity and response times. The new billing integration aims to ensure accurate, transparent billing for all clients.
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Datto helped DataSHUR Corporation rescue a large dental franchise from catastrophic data loss. The dental franchise lost $1.2 million in... revenue and faced 14 days of downtime after a server crash with no backup. DataSHUR used Datto’s backup and recovery solutions to restore 2TB of data and get the client back online. Datto SIRIS and Datto ALTO enabled fast recovery and minimized future risks. DataSHUR now relies on Datto for reliable disaster recovery and business continuity.
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Datto Managed SOC and Datto EDR stopped a ransomware attack at ITPartners+. The attack was detected in just over a... minute, preventing widespread damage. Datto’s tools isolated over 30 devices and killed malicious processes. ITPartners+ restored systems from backups and had their client fully operational by Tuesday. The quick response minimized downtime and ensured business continuity.
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CTI Technology used Autotask to replace multiple point solutions for PSA, RMM, BCDR, and reporting. Before Autotask, their team faced... inefficiencies and high vendor costs. With Autotask, they integrated workflows and improved ticket management. The migration was phased and supported by Datto’s team, making it less stressful. After a few months, CTI saw better contract profitability and more efficient service delivery.
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Computer Geeks, a UK-based MSP, adopted Datto EDR to improve cybersecurity for all its clients. The company replaced traditional antivirus... with endpoint detection and response, offering real-time threat monitoring and behavioral analysis. Datto EDR integrated smoothly with existing tools like Datto RMM and Autotask PSA. This move allowed Computer Geeks to detect and respond to threats faster, without raising service fees. The result is stronger client protection and a streamlined security workflow.
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Datto RMM and Autotask helped Acumen Consulting cut ticket processing time by more than half. Automation features reduced manual data... entry from 5–7 minutes to almost immediate resolution. The integration improved billing, reporting, and endpoint management. Advanced alerts now notify technicians of issues before they become problems. Acumen Consulting saw better efficiency, cost savings, and unified management for users and devices.
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Power Consulting Group used Autotask to move from manual processes to a data-driven operation. They replaced spreadsheets and email with... Autotask PSA, gaining instant visibility into client profitability and team performance. Dashboards and workflow automation helped them manage growth and improve service delivery. Integrations with tools like IT Glue and Microsoft 365 streamlined communication and scheduling. Now, AI features in Autotask help automate ticket triage and client messaging, setting the stage for future scaling without extra staff.
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Datto EDR helped Computer Geeks boost cybersecurity for its SMB clients. The MSP faced rising cyberthreats and needed better threat... detection than traditional antivirus. They rolled out Datto EDR across all clients, integrating it with Datto RMM and Autotask PSA. This gave real-time monitoring and behavioral analysis. Computer Geeks improved threat detection and response, reduced cyberattack risks, and did not raise client fees. Their service is now more secure and efficient.
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Autotask, Datto RMM, and IT Glue helped OneSource Technology scale to support 2,500 endpoints for 120 clients. The company used... Autotask for service delivery and billing, Datto RMM for remote monitoring, and IT Glue for documentation. Integration of these tools improved productivity and response times. The new billing integration aims to ensure accurate, transparent billing for all clients.
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Datto RMM and Autotask PSA helped Acumen Consulting cut ticket processing time by more than half. Automation features like speed... codes and endpoint detection improved efficiency and security. Integration between Datto RMM and Autotask made billing and reporting faster. Acumen Consulting now resolves tickets quickly and manages Microsoft 365 environments better. The company saw major cost savings and unified endpoint management.
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Datto Managed SOC and Datto EDR stopped an Akira ransomware attack for ITPartners+. The threat was detected in just over... a minute, and over 30 devices were isolated to prevent spread. ITPartners+ restored client systems from backups using Datto BCDR. The client was fully operational by the first day after the holiday weekend. This case shows how Datto's cybersecurity tools ensure business continuity and fast recovery.
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Datto SIRIS helped DataSHUR Corporation save a dental franchise from catastrophic data loss. The franchise lost $1,200,000 and faced 14... days of downtime after a server crash with no backup. DataSHUR restored 2TB of data and got the client back online using Datto solutions. Datto SIRIS offers reliable business continuity, disaster recovery, and fast data restoration. DataSHUR relies on Datto for backup, cloud virtualization, and seamless MSP integrations.
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Datto BCDR helped Vicinity protect critical business data for clients in remote Alaska. Vicinity needed a strong backup and disaster... recovery solution for the Council of Athabascan Tribal Governments. Other vendors would not take the project due to location challenges. Datto delivered BCDR appliances using creative logistics, including planes and remote setup. Vicinity found Datto easy to use and reliable, with strong support and live backup verification.
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Autotask, Datto RMM, and IT Glue helped OneSource Technology grow as a managed service provider. The company used Autotask for... service delivery and billing, Datto RMM for remote monitoring, and IT Glue for documentation. These tools let OneSource scale to support over 2,500 endpoints across 120 clients. Integration improved technician productivity and response times. The new billing integration aims to ensure accurate, transparent billing for all customers.
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Datto Managed SOC and Datto EDR helped ITPartners+ stop a ransomware attack from the Akira group. The attack was detected... early by Datto’s security tools, triggering a fast response. ITPartners+ isolated over 30 devices in minutes, stopping the spread. The team restored systems from backups, and the client’s operations were back to normal by Tuesday. The case shows how Datto’s cybersecurity solutions support business continuity and fast recovery for IT service providers.
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Autotask helped CTI Technology fix workflow problems caused by using separate tools for PSA, RMM, and reporting. The team struggled... with slow ticket management and manual quoting before. With Autotask, they integrated Datto Continuity and Kaseya Quote Manager, making it easier to resolve support calls on the first try. Built-in dashboards let engineers act on data quickly. The migration process was smooth thanks to expert support. CTI Technology now works more efficiently and saves money.
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Datto EDR helped Computer Geeks, a UK-based MSP, boost cybersecurity for its clients. The company faced rising cyberthreats and needed... better threat detection than traditional antivirus. Computer Geeks rolled out Datto EDR across all clients, providing real-time monitoring and behavioral analysis. The solution integrated smoothly with Datto RMM and Autotask PSA. Clients received advanced protection at no extra cost, showing Computer Geeks' commitment to strong security.
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Datto RMM and Autotask PSA helped Acumen Consulting improve efficiency and automate IT processes. Before, staff spent 5 to 7... minutes on each ticket, manually entering data. With Autotask speed codes, this time was cut by more than half. Datto RMM's automation and endpoint detection features protect against cyberthreats and alert staff to issues early. Integration between the tools made billing, reporting, and ticket resolution faster and easier. Acumen Consulting now delivers better service with less downtime and higher productivity.
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Autotask helped Visy Technology Systems improve sales management and project efficiency. The company replaced manual CRM and quoting systems with... a cloud-based platform. Sales teams across seven offices now generate accurate quotes from a single product list. Managers use dashboards to track sales metrics and forecasts. Project delivery is faster and more reliable with automated workflows.
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Datto RMM helped KPS Global manage IT across five facilities and 900 endpoints. The company unified endpoint management, improved remote... support, and streamlined patching. Datto RMM's integration with IT Glue and Autotask boosted efficiency and visibility. The IT team moved from fragmented tools to a single platform. This shift positioned IT as a strategic asset and enabled future growth.
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Datto RMM helped KPS Global manage over 900 endpoints across five facilities. The company unified IT operations, improved remote support,... and automated patch management. Centralized visibility and integrated tools replaced four disconnected applications. The IT team now works faster and supports business growth. KPS Global is exploring running IT as a standalone business unit.
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Autotask helped Visy Technology Systems improve sales management and project efficiency. Before Autotask, the sales team used manual CRM and... quoting systems, causing delays and errors. Autotask gave them a cloud-based platform to centralize quoting and sales data. Sales teams across seven offices now create accurate quotes from one product list. Managers use dashboards to track sales and project progress. The company can now forecast sales and manage projects more efficiently.
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Datto Managed SOC and EDR helped Pioneer Bank improve cybersecurity. The bank needed 24/7 endpoint protection to meet strict regulations... and keep customer trust. With Datto, the small IT team gained real-time monitoring and threat response. The solution gave them visibility into endpoints and Microsoft 365. This helped them meet compliance and focus on growth. The bank now uses advanced tools to protect digital assets and customer data.
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Datto Managed SOC and Datto EDR helped Pioneer Bank boost cybersecurity without growing its IT team. The bank gained 24/7... endpoint monitoring and real-time threat response. The solution improved visibility, met strict regulatory needs, and protected digital assets. Seamless Microsoft 365 integration and strong support made the rollout smooth. Pioneer Bank now focuses on growth while keeping customer trust and compliance strong.
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Datto Managed SOC and Datto EDR helped Pioneer Bank improve cybersecurity. The bank needed to protect its digital operations and... meet strict regulations with a small IT team. Datto's solutions gave 24/7 monitoring and strong endpoint visibility. The IT team could spot threats fast and meet compliance needs. The bank also used Dark Web ID to protect against stolen credentials. Pioneer Bank now has better security and can focus on growth.
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