cuspera logo CUSPERA

Kayako vs Zoho Desk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Kayako vs. Zoho Desk is based on a specific set of business needs and context. The comparison uses 21552 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Kayako and Zoho Desk

Kayako, Zoho Desk, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.

Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

"Kayako has really streamlined our support process, Conversations (not tickets) gave our customers a sense of personalized support and put them closer to us. Kayako is fast, slick, " - Chirag Ajmera

"This is definitely a professional ticketing system that almost any size company can use. " - Tusshar Bastia

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Kayako

Focus area

Kayako is better than Zoho Desk for

Software Failure Risk

  • medium

logo Zoho Desk

Focus area

Zoho Desk is better than Kayako for

Software Failure Risk

  • medium

About

Help Desk Software Kayako Unified Customer Service Software

Zoho Desk | Customer Service Software for Context-Aware ...

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

57

92

Total Goals
(we found evidences for)

13

14

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


knowledge management

creating knowledge base



communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction


loyalty management

customise loyalty program

identify target customers



training & onboarding


contact list management


customer case management


content management


conversion management


generation of new leads


rating and review management


touchpoint management


channel management


social media management


lifetime value management



sales document management

contract management

proposal & quote management



revenue cycle management


campaign management



competitive intelligence




performance management


products & pricelist management



trade show marketing



billing and invoice management






sales call management


relationship management


follower management


community building



pipeline management


lead qualification: technographic


lead qualification

lead qualification: technographic


social media marketing





track learning progress


courses & assessment

track learning progress


business development


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • Increase customer life time value

  • Improve efficiency

  • Establish thought leadership

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more
  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

high

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting