Comparison Summary
Introducing Kayako and osTicket
Kayako, osTicket, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Kayako covers Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
osTicket focuses on Helpdesk Management with Phone Calls, Knowledge Management with E-Mail, Communication Management with E-Mail, Engagement Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Help Desk Software Kayako Unified Customer Service Software
osTicket | Customize the data collected from users ...
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
57
21
Total Goals
(we found evidences for)
13
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Launch new products
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Acquire customers
Top Channels
Channels Used
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e-mail
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phone calls
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social media
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website
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Twitter
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Facebook
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offline
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on premises
- See 5 more
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e-mail
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phone calls
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social media
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website
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Twitter
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Facebook
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offline
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on premises
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
