Gainsight Customer Communities (formerly Insided) vs. livepro: Knowledge Management Solution Comparison 2026

Overview: Gainsight Customer Communities (formerly Insided) and livepro as Knowledge Management Category solutions.

InSided and livepro are both integral to knowledge management solutions, but they cater to distinct customer needs and industries. InSided excels in integration and analytics, making it suitable for large enterprises in sectors like telecommunications and manufacturing. Conversely, livepro focuses on compliance and customer satisfaction, appealing to industries such as government administration and financial services. Both products offer comprehensive support, yet inSided's focus on user-generated content and large enterprises contrasts with livepro’s strengths in smaller scale implementations.

Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.

livepro: Livepro enhances customer satisfaction by streamlining processes with its knowledge management software. Discover the ultimate CX solution today.

Gainsight Customer Communities (formerly Insided) and livepro: Best activities based on customer satisfaction

Activities: Gainsight Customer Communities (formerly Insided) vs livepro

Discover and compare top business activities, Q&A, and peer reviews for Gainsight Customer Communities (formerly Insided) vs livepro to help find the right fit for your needs.

Gainsight Customer Communities (formerly Insided) livepro

engagement management
engaging and following up
knowledge management
customer feedback management
content management
measuring customer satisfaction

Gainsight Customer Communities (formerly Insided)

4.5

livepro

4.8

Key Capabilities Supported

InSided supports engagement management, helpdesk management, and customer feedback management, aligning well with companies looking to enhance community and customer interactions. read more →

Livepro focuses on knowledge management and customer feedback management, ideal for firms aiming to bolster content accuracy and customer satisfaction. read more →

Business Goals

InSided facilitates acquiring customers and enhancing relationships, supporting strategic initiatives to scale best practices. read more →

Livepro aids in acquiring new customers and launching products, which can be critical for businesses looking to innovate and maintain a competitive edge. read more →

Core Features

InSided stands out with robust integration options and custom reporting, meeting enterprise needs for data-driven insights. read more →

Livepro highlights strong compliance features and custom reports, catering to sectors where regulatory adherence is crucial. read more →

Vendor Support

InSided offers 24/7 chat, phone, and email support, which is beneficial for enterprises with complex operational demands. read more →

Livepro provides comprehensive support with 24/7 availability and a focus on training and onboarding, suitable for organizations requiring dedicated guidance. read more →

Segments and Industries

InSided serves mid-market and large enterprises across telecommunications and manufacturing, indicating its effectiveness in handling large-scale operations. read more →

Livepro serves mid-market to small enterprises in government administration and financial services, reflecting suitability for smaller, regulated markets. read more →

Operational Alignment

InSided integrates well with firms emphasizing digital and social presence, aligning with companies tackling large-scale community interactions. read more →

Livepro fits into workflows focused on compliance and customer service, ideal for environments needing structured knowledge management. read more →

Applying your context and needs changes the comparison

Most deployed common Use Cases for Gainsight Customer Communities (formerly Insided) and livepro

How can Gainsight Customer Communities (formerly Insided) and livepro optimize your Engagement Management Workflow?

Insided emphasizes community building and engagement, with features like community platforms and user tracking. Insided helps drive engagement through interactive elements like badges and alerts. Livepro focuses on knowledge management and staff engagement, utilizing features like quizzes and feedback mechanisms. Livepro helps improve staff engagement and efficiency through interactive content and internal knowledge sharing.

"...there are distributing badges and we reward our top users and most engaged people and make the platform a little more fun...." Peer review from Computer & Network Security

"...Increased efficiency, higher quality, higher staff satisfaction and engagement...." Peer review by Dhammika, Datacom

What Are the key features of Gainsight Customer Communities (formerly Insided) and livepro for Knowledge Management?

Insided and Livepro both provide knowledge management solutions. Insided focuses on creating an online community platform that fosters knowledge sharing through discussions, articles, and updates. Livepro emphasizes a more structured approach with easy-to-use knowledge base features, quizzes, and a straightforward interface. Livepro's focus is on improving customer service and internal knowledge sharing, while Insided emphasizes community building. Both systems require commitment from leadership to ensure successful implementation and knowledge sharing.

"...They have a great knowledge base that covers many questions, and are very responsive to other questions...." Peer review by Administrator

"...The edit interface uses a straight-forward WYSIWG editor which allows anybody to easily and quickly create knowledge articles...." Peer review by Dhammika, Datacom

How efficiently Does Gainsight Customer Communities (formerly Insided) and livepro manage your Helpdesk Management?

Insided and Livepro both offer helpdesk management solutions that aim to reduce reliance on traditional support channels. Insided focuses on building self-service communities where users can find answers to their questions, while Livepro provides a knowledge management system that helps employees access information quickly. Insided emphasizes the role of community engagement, while Livepro prioritizes internal knowledge accessibility.

"...The team is super flexible, helpful and really excited to help build your customer community and help center...." Peer review by Ben A.

"...Great support when help required..." Peer review by Renu, Holmesglen

What benefits does Gainsight Customer Communities (formerly Insided) and livepro offer for Training & Onboarding?

Both Insided and Livepro emphasize training and onboarding. Insided offers structured onboarding with dedicated customer success consultants and a focus on individual needs. Livepro focuses on speed and efficiency, significantly reducing onboarding time for new employees. While Insided highlights a personalized onboarding experience, Livepro emphasizes a standardized, streamlined process. Limitations in these comments include a lack of details about the specific training methodologies used by each tool.

"...3) structured onboarding...." Peer review by Debashish B., Manager L&D

"...We will be continuing to use and grow what we do with Livepro, with cross team training and offsite locations planned for 2019...." Peer review by Paul, Department of Mines Industry Regulation and Safety

Gainsight Customer Communities (formerly Insided) in Action: Unique Use Cases

How can Gainsight Customer Communities (formerly Insided) optimize your Content Management Workflow?

livepro in Action: Unique Use Cases

How can livepro optimize your Customer Feedback Management Workflow?

Integrations

Ecosystem partners each product commonly connects with.