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inSided vs livepro: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for inSided medium Failure Risk for livepro medium
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Comparison Summary

This comparison report of inSided vs. livepro is based on a specific set of business needs and context. The comparison uses 2377 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing inSided and livepro

inSided, livepro, AnswerHub, Answerbase, etc., belong to a category of solutions that help Knowledge Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

inSided covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.

livepro focuses on Knowledge Management, Engagement Management, Customer Feedback Management, Helpdesk Management with Phone Calls, etc.

"Around 400,000 users visit the community each month and receive support from other customers or T-Mobile NL experts. With thousands of questions answered, the community has contributed to a 60 percent reduction of calls to T-Mobile NL s call center,... saving the company millions of euros. " - Ruud Huigsloot

"Our business case was to reduce AHT by 30 seconds and we achieved that in just under four months after implementing livepro. " - Heather Svendsen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo inSided

Focus area

Software Failure Risk

  • medium

logo livepro

Focus area

livepro is better than inSided for

Software Failure Risk

  • medium

About

All-in-one customer success engagement platform

livepro: Customer Experience Knowledge Management

Age

2011

Financials

SERIES E

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

41

Total Goals
(we found evidences for)

11

10

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (93)

Read Reviews (47)

engaging and following up

Read Reviews (60)

Read Reviews (37)

helpdesk management

Read Reviews (50)

Read Reviews (18)

knowledge management

Read Reviews (28)

Read Reviews (129)

sharing knowledge

Read Reviews (2)

Read Reviews (5)

creating knowledge base

Read Reviews (0)

Read Reviews (2)

training & onboarding

Read Reviews (24)

Read Reviews (20)

content management

Read Reviews (22)

Read Reviews (7)

content curation

Read Reviews (6)

Read Reviews (4)

content tracking

Read Reviews (5)

Read Reviews (0)

searching for content

Read Reviews (3)

Read Reviews (0)

content sharing

Read Reviews (3)

Read Reviews (0)

customer feedback management

Read Reviews (17)

Read Reviews (31)

measuring customer satisfaction

Read Reviews (9)

Read Reviews (25)

contact list management

Read Reviews (15)

Read Reviews (8)

community building

Read Reviews (13)

Read Reviews (0)

workflow management

Read Reviews (10)

Read Reviews (4)

products & pricelist management

Read Reviews (8)

Read Reviews (1)

communication management

Read Reviews (6)

Read Reviews (6)

sending & publishing communications

Read Reviews (3)

Read Reviews (5)

competitive intelligence

Read Reviews (4)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (3)

lifetime value management

Read Reviews (2)

Read Reviews (5)

loyalty management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (2)

Read Reviews (6)

social media analytics

Read Reviews (0)

Read Reviews (6)

follower management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (1)

Read Reviews (4)

sales call management

Read Reviews (0)

Read Reviews (5)

campaign analytics

Read Reviews (0)

Read Reviews (4)

campaign management

Read Reviews (0)

Read Reviews (4)

campaign analytics

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase customer life time value

  • Grow market share

  • See 8 more

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve internal communications

  • Improve consistency

  • Improve navigation

  • Improve efficiency

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • phone calls

  • user generated content

  • blogs

  • promotions

  • support groups

  • video

  • offline

  • on premises

  • website

  • e-mail

  • See 7 more

  • phone calls

  • user generated content

  • blogs

  • promotions

  • support groups

  • video

  • offline

  • on premises

  • website

  • e-mail

  • See 7 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting