cuspera logo CUSPERA

Compare inSided community vs Salesforce Community Cloud

Comparison Summary

For inSided community vs Salesforce Community Cloud comparison, Our AI algorithm looked at 1643 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using inSided community and Salesforce Community Cloud to solve their respective business needs.

Pros and cons of inSided community and Salesforce Community Cloud

inSided community is more suited to businesses that require Engagement Management and Helpdesk Management with Phone Calls where as Salesforce Community Cloud is focused towards Engagement Management with User Generated Content and Collaboration with Mobile .

logo inSided community

Focus area

Software Failure Risk

  • medium

logo Salesforce Community Cloud

Focus area

Salesforce Community Cloud is better than inSided community for

Software Failure Risk

  • low

About

Central platform for engagement amongst customers in different categories

Online Community Software - Salesforce.com

Age

2011

1999

Financials

SERIES E

IPO

Business Need

Total Processes
(we found evidences for)

40

50

Total Goals
(we found evidences for)

10

11

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


helpdesk management


contact list management


customer feedback management

measuring customer satisfaction


content management


knowledge management


community building


lifetime value management


products & pricelist management


competitive intelligence


loyalty management


workflow management


communication management

sending & publishing communications


rating and review management



follower management



generation of new leads


training & onboarding


customer case management



conversion management



relationship management


sales document management



opportunity management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve digital and social presence

  • Improve internal communications

  • Build brand awareness

  • Improve ROI

  • Manage risk

  • Establish thought leadership

  • Increase customer life time value

  • See 7 more
  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve stakeholder relations

  • Scale best practices

  • Build brand awareness

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Enter new markets internationally or locally

  • Launch new products

  • See 8 more

Top Channels

Channels Used

  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more
  • mobile

  • website

  • blogs

  • user generated content

  • video

  • e-mail

  • phone calls

  • mobile app

  • chat

  • offline

  • on premises

  • social media

  • display advertisement

  • Twitter

  • channel partners

  • point of sale

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting