InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.
ThinkSurvey: ThinkSurvey assists in reaching first-time buyers and retaining them. Customer engagement and retention are enhanced effectively.
This comparison report of InMoment vs. ThinkSurvey is based on a specific set of business needs and context. The comparison uses 2790 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing InMoment and ThinkSurvey
InMoment, Thematic, GetFeedback, etc., belong to a category of solutions that help Customer Feedback Management, whereas ThinkSurvey belong to a category of solutions that help Customer Journey and Experience. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
InMoment covers Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.
ThinkSurvey focuses on Market Research, Competitive Intelligence, Content Management, Engagement Management.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
InMoment and ThinkSurvey: Best activities based on customer satisfaction
InMoment in Action: Unique Activities
How does InMoment facilitate Collecting Feedback?
"...Not just collecting customer satisfaction survey responses but also being able to integrate with Slack so that our team can respond to it as quickly as possible, keeping the rest of the CX committee aligned with the pulse on the ground...." Peer review by Shyanne B, Regional Head of Customer Experience, Financial Services
How does InMoment address your Engaging Conversational Surveys Challenges?
"...How is easy to know the responses and interact with our customers...." Peer review by Rafaela C, Coordenadora Administrativa
Why is InMoment the best choice for Helpdesk Management?
"...Monitoring customer satisfaction; capturing feedback that can be shared with product management and customer support;. Simple to use and automate follow-ups with customers...." Peer review by User
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Establish thought leadership
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Enter new markets internationally or locally
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Increase sales & revenue
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Increase customer life time value
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Launch new products
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Improve efficiency
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Improve internal communications
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Improve stakeholder relations
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Improve consistency
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Improve digital and social presence
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Improve ROI
- See 12 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
InMoment peer evidence is 85% SMB and Mid-Market. ThinkSurvey peer evidence is 100% Enterprise.
| InMoment | ThinkSurvey | |
|---|---|---|
| Peer score | 4.7 | 4.1 |
| Peer insights | 2755 | 35 |
| Top industries |
Computer Software 26.0%
Information Technology And Services 23.0%
Internet 10.0%
|
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| SMB and Mid-Market | 85.0% | 0.0% |
| Enterprise | 15.0% | 100.0% |
| Pricing | InMoment |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest InMoment news
InMoment - Overview, News & Similar companies
Press Ganey Forsta is acquiring InMoment to enhance its customer experience technology and expand AI-driven insights across industries. This acquisition aims to combine both companies' capabilities to deliver advanced experience technology solutions.
How efficiently Does InMoment manage your Social Media Management?