Overview: Hiver and RaiseATicket as Help Desk Category solutions.
Hiver and RaiseATicket, both help desk solutions, offer distinctive advantages suited to different organizational needs. Hiver stands out with robust collaboration features and broad customer support, making it viable for large enterprises, while RaiseATicket excels in helpdesk management and training, catering well to smaller and medium-sized businesses in IT and computer software sectors. Businesses should consider their operational scale and support preferences when choosing between them.
Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.
RaiseATicket: Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.
Hiver and RaiseATicket: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Hiver offers collaboration and helpdesk management to streamline communication and workflows. Its capabilities suit enterprises that require strong internal communication. read more →
RaiseATicket focuses on helpdesk and engagement management, which supports detailed customer interactions and knowledge sharing suitable for growing businesses. read more →
Business Goals
Hiver helps improve internal communications and enhance customer relationships, aligning with enterprise needs for cohesive team operations and customer satisfaction. read more →
RaiseATicket enhances customer relationships and scales best practices, aligning with organizations looking to build brand awareness and stakeholder engagement. read more →
Core Features
Hiver features custom reports and data import/export to meet the needs of large enterprises focused on analytics and integration. read more →
RaiseATicket offers training, onboarding, and custom reporting, making it suitable for businesses needing comprehensive implementation support. read more →
Vendor Support
Hiver provides extensive 24/7 support complemented by email, phone, and chat options catering to large-scale operations. read more →
RaiseATicket offers diverse support including training and onboarding, alongside email and phone support for specialized user guidance. read more →
Segments and Industries
Hiver predominantly serves large enterprises in financial services, marketing, and the internet sector. read more →
RaiseATicket appeals to small businesses and mid-market firms, particularly in IT and computer software. read more →
Operational Alignment
Hiver integrates into large enterprise workflows, supported by its diverse features and strong communication capabilities. read more →
RaiseATicket is designed for smaller businesses, offering accessible helpdesk management with focus on engagement and training. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
