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Helprace vs SolarWinds Service Desk: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Helprace low Failure Risk for SolarWinds Service Desk medium
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Comparison Summary

This comparison report of Helprace vs. SolarWinds Service Desk is based on a specific set of business needs and context. The comparison uses 7076 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Helprace and SolarWinds Service Desk

Helprace, SolarWinds Service Desk, Azuredesk, osTicket, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Helprace covers Helpdesk Management with E-Mail, Customer Feedback Management with E-Mail, Knowledge Management with E-Mail, Workflow Management, etc.

SolarWinds Service Desk focuses on Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Helprace

Focus area

Software Failure Risk

  • low

logo SolarWinds Service Desk

Focus area

SolarWinds Service Desk is better than Helprace for

Software Failure Risk

  • medium

About

Helprace | Provide a personalized one-on-one support experience. Boost productivity and collaborate

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Age

2011

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

25

61

Total Goals
(we found evidences for)

4

13

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (28)

Read Reviews (640)

customer feedback management

Read Reviews (16)

Read Reviews (71)

measuring customer satisfaction

Read Reviews (4)

Read Reviews (46)

knowledge management

Read Reviews (14)

Read Reviews (116)

workflow management

Read Reviews (12)

Read Reviews (258)

sales document management

Read Reviews (11)

Read Reviews (103)

digital signature

Read Reviews (10)

Read Reviews (2)

engagement management

Read Reviews (9)

Read Reviews (46)

engaging and following up

Read Reviews (3)

Read Reviews (35)

communication management

Read Reviews (7)

Read Reviews (69)

sending & publishing communications

Read Reviews (5)

Read Reviews (51)

lifetime value management

Read Reviews (3)

Read Reviews (2)

training & onboarding

Read Reviews (3)

Read Reviews (60)

contact list management

Read Reviews (2)

Read Reviews (6)

social media management

Read Reviews (2)

Read Reviews (19)

managing social media account

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (1)

Read Reviews (13)

category management

Read Reviews (1)

Read Reviews (7)

products & pricelist management

Read Reviews (0)

Read Reviews (10)

customer case management

Read Reviews (0)

Read Reviews (8)

license management

Read Reviews (0)

Read Reviews (5)

competitive intelligence

Read Reviews (0)

Read Reviews (4)

merger and acquisition

Read Reviews (0)

Read Reviews (2)

revenue cycle management

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (0)

Read Reviews (2)

generation of new leads

Read Reviews (0)

Read Reviews (2)

discount management

Read Reviews (0)

Read Reviews (2)

promotion management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve visibility

  • See 1 more

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more

  • e-mail

  • offline

  • user generated content

  • blogs

  • phone calls

  • social media

  • mobile

  • website

  • on premises

  • point of sale

  • chat

  • Slack

  • promotions

  • games

  • mobile app

  • video

  • events

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting