Comparison Summary
Introducing Helprace and Kayako
Helprace, Kayako, Azuredesk, osTicket, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Helprace covers Helpdesk Management with E-Mail, Customer Feedback Management with E-Mail, Knowledge Management with E-Mail, Workflow Management, etc.
Kayako focuses on Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Helprace | Provide a personalized one-on-one support experience. Boost productivity and collaborate
Help Desk Software Kayako Unified Customer Service Software
Age
2011
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
25
57
Total Goals
(we found evidences for)
4
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve internal communications
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Acquire customers
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Improve visibility
- See 1 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Scale best practices
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Launch new products
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Build brand awareness
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Improve consistency
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Improve digital and social presence
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Establish thought leadership
- See 10 more
Top Channels
Channels Used
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chat
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e-mail
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website
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user generated content
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blogs
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social media
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phone calls
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mobile
-
support groups
-
mobile app
-
offline
-
Twitter
-
Facebook
-
point of sale
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on premises
-
promotions
-
video
-
causes and charity
-
trade shows
-
coupons
-
omnichannel
- See 18 more
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chat
-
e-mail
-
website
-
user generated content
-
blogs
-
social media
-
phone calls
-
mobile
-
support groups
-
mobile app
-
offline
-
Twitter
-
Facebook
-
point of sale
-
on premises
-
promotions
-
video
-
causes and charity
-
trade shows
-
coupons
-
omnichannel
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
