Overview: GoTo Resolve and iSupport as Help Desk Category solutions.
GoTo Resolve and iSupport are two help desk solutions catering to diverse customer needs. GoTo Resolve excels in serving large enterprises with a strong focus on compliance and seamless integration, supported by robust 24/7 vendor support. Meanwhile, iSupport is geared more towards mid-market and small businesses, providing excellent custom reporting capabilities and efficient workflow management. Both products show their strength in enhancing customer relationships but target slightly different business goals and market segments.
GoTo Resolve: RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.
iSupport: iSupport offers two editions: on-premise and hosted. It provides one integrated product for streamlined support.
GoTo Resolve and iSupport: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
GoTo Resolve supports helpdesk management and collaboration, tailoring communication and content management to enhance operational workflows. read more →
iSupport facilitates helpdesk management and workflow optimization, with added support for sales document and customer feedback management. read more →
Business Goals
GoTo Resolve aims to enhance customer relationships and aid in customer acquisition, aligning with the needs of businesses seeking to improve ROI and internal communications effectively. read more →
iSupport focuses on acquiring customers and improving efficiency, making it suitable for users prioritizing streamlined operations. read more →
Core Features
GoTo Resolve boasts compliance, robust security, and integration enriched by ease of migration, meeting enterprise-level data management needs. read more →
iSupport stands out with its custom reporting and integration features, effectively catering to mid-market businesses looking to manage data imports and exports efficiently. read more →
Vendor Support
GoTo Resolve provides extensive vendor support, including 24/7 availability, chat, phone, and email assistance, ensuring all-time readiness for large scale operations. read more →
iSupport offers 24/7 support combined with phone, chat, and email support, reflecting its adaptability to business sizes with varying support needs. read more →
Segments and Industries
GoTo Resolve is predominantly used by large enterprises and the IT industry, indicating its suitability for complex organizational structures. read more →
iSupport is mainly utilized by mid-market and educational sectors, aligning with smaller team operations seeking structured helpdesk support. read more →
Operational Alignment
GoTo Resolve integrates smoothly into vast operational workflows, offering solutions apt for both remote-friendly and traditional environments. read more →
iSupport fits mid-market operations with its versatile on-premise and offline capabilities, supporting businesses in handling simpler to medium complexity environments. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
GoTo Resolve in Action: Unique Use Cases
How does GoTo Resolve facilitate Helpdesk Management?
What benefits does GoTo Resolve offer for Collaboration?
How does GoTo Resolve address your Communication Management Challenges?
iSupport in Action: Unique Use Cases
How does iSupport address your Sales Document Management Challenges?
Why is iSupport the best choice for Customer Feedback Management?
How efficiently Does iSupport manage your Workflow Management?
Alternatives
News
Latest GoTo Resolve News
GoTo Launches AI-Enhanced Integrations between GoTo Connect and Leading CRM Platforms, Strengthening Customer Experience - Business Wire
GoTo has improved customer experience by integrating AI with GoTo Connect and popular CRM platforms.
