Overview: GoSurvey and SurveyMethods as Customer Feedback Management Category solutions.

GoSurvey and SurveyMethods both serve the Customer Feedback Management category, but cater to different needs. GoSurvey excels in offline channels and market research capabilities, with strong support for large enterprises. It offers comprehensive analytics and data integration. SurveyMethods focuses on digital engagement, enhancing brand relationships, and internal communication. It is favored in the internet and healthcare industries for large enterprises, providing robust reporting and integration options. Vendor support varies, with GoSurvey offering more extensive 24/7 support compared to SurveyMethods' heavier reliance on chat support.

GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.

SurveyMethods: Surveymethods offers award-winning, user-friendly online survey software with advanced data analysis and email newsletters. A comprehensive survey API is also provided, and a free trial is available.

GoSurvey and SurveyMethods: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GoSurvey specializes in collecting feedback and social media analytics. Its market research and CSAT measuring tools fit well for companies looking to understand customer insights deeply. read more →

SurveyMethods focuses on customer feedback management and helpdesk management. It enhances internal communications and customer satisfaction efforts effectively. read more →

Business Goals

GoSurvey targets customer satisfaction improvements and customer acquisition. It's intended for companies aiming to grow market share. read more →

SurveyMethods aims to improve internal communications and scale best practices. It also supports product launches and brand relationship enhancements. read more →

Core Features

GoSurvey boasts features like custom reports and analytics. The ease of data export and import supports businesses that handle large datasets. read more →

SurveyMethods offers outstanding custom reports and integration capabilities. This suits users looking for robust data handling. read more →

Vendor Support

GoSurvey provides comprehensive 24/7 support. This aligns with large enterprises needing round-the-clock assistance. read more →

SurveyMethods offers chat support prominently. 24/7 support is available but less emphasized compared to GoSurvey. read more →

User Segments and Industries

GoSurvey is popular with large enterprises and the food industry. It suits organizations in need of detailed market and consumer insights. read more →

SurveyMethods is favored in internet and healthcare industries, mainly by large enterprises. It supports diverse user segments with its broad application range. read more →

Operational Alignment

GoSurvey fits offline promotions and trade shows well. It's designed for extensive, detailed data tracking. read more →

SurveyMethods works well with online channels such as social media and newsletters. It's designed for digital customer engagement. read more →