Gladly: Uniquely powered by Customer AI, Gladly is the only CX platform that puts the customer —not tickets —at the center of every conversation. Trusted by the world’s most customer-centric brands, including Crate & Barrel, Ulta Beauty, and Tumi, Gladly delivers radically efficient and radically personal experiences. <br> Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience. With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. <br> Customer experience isn’t broken—it’s just built on the wrong foundation. Gladly reimagines CX with AI that gets it right.
TestBox: TestBox generates reliable, personalized live product demos and POCs in seconds. Sales teams can focus on closing deals, not managing demo environments.
Introducing Gladly and TestBox
Gladly, and TestBox belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gladly covers Helpdesk Management with Phone Calls, Lead Tracking, Sales Document Management, Lifetime Value Management with Chat, etc.
TestBox focuses on Knowledge Management with Chat, Groups Management, Engagement Management with Chat, Sales Document Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Gladly and TestBox: Best activities based on customer satisfaction
Gladly in Action: Unique Activities
How efficiently Does Gladly manage your Helpdesk Management?
"...Role / Function Number of Employees Call center seat count: Street address City Postal Code Industry ..." Radically Personal Customer Service Podcast
TestBox in Action: Unique Activities
What Are the key features of TestBox for Knowledge Management?
"...Automated Ticket Deflection (e.g., Answer Bot) Provide automated responses to answer common customer questions by serving articles from the knowledge base either in live chat or via email...." TestBox: Solutions
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Shorten ramp up time
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Increase customer life time value
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Build brand awareness
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Launch new products
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Improve digital and social presence
- See 7 more
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Improve stakeholder relations
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Gladly | TestBox | |
|---|---|---|
| Peer score | 4.4 | 4.0 |
| Peer insights | 467 | 62 |
| Top industries |
Retail 41.0%
Consumer Services 29.0%
Entertainment 26.0%
|
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| SMB and Mid-Market | 8.0% | 0.0% |
| Enterprise | 92.0% | 0.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Gladly news
Gladly Announces Agentic Commerce Capabilities at Gladly Connect Live
Gladly unveiled new agentic commerce capabilities at its annual conference, Gladly Connect Live. These capabilities integrate AI throughout the customer journey, enhancing pre-purchase engagement and post-sale retention. The platform now supports AI platforms like ChatGPT and Perplexity. Additional enhancements include AI performance improvements and a model for human-AI collaboration, aiming to boost customer experience and brand loyalty.
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Other products peers often evaluate alongside these two. Compare each alternative with either product.
