Overview: GetFeedback and Userback as Customer Feedback Management Category solutions.

GetFeedback and Userback, both within the Customer Feedback Management space, cater to distinct user needs. GetFeedback stands out with comprehensive feedback collection and analysis, suitable for diverse industries and larger organizations. Userback focuses on simpler feedback and workflow solutions, appealing to marketing and advertising sectors. Each product caters to different business goals, operational scales, and industry needs, offering unique strengths based on customer size and technical requirements.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

Userback: Userback empowers product teams with in-app surveys, feedback widgets, session replays, and feature portals. Valuable user insights are unlocked to increase conversion rates and improve retention.

GetFeedback and Userback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GetFeedback supports capabilities like collecting feedback, measuring net promoter scores, and engaging in conversational surveys. These capabilities make it valuable for detailed customer insights. read more →

Userback focuses on collecting feedback and facilitating collaboration and automated workflows. It emphasizes simple feedback processes. read more →

Business Goals

GetFeedback helps businesses improve customer satisfaction and acquire new customers. It focuses on enhancing brand engagement. read more →

Userback aims to improve customer satisfaction and efficiency. It is relatively basic in addressing customer feedback and operational improvements. read more →

Core Features

GetFeedback offers analytics, integration, and custom reports as standout features. It provides tools for deep customer feedback analysis. read more →

Userback emphasizes training, analytics, and integration. It provides essential data import/export and custom reporting features. read more →

Vendor Support

GetFeedback offers extensive 24/7 support, including email and chat options, addressing varied customer support needs effectively. read more →

Userback provides essential 24/7 and chat support but on a smaller scale compared to GetFeedback. It focuses on simpler support needs. read more →

Segments and Industries

Enterprises and large companies in IT and software primarily use GetFeedback. Its features and support are tailored for a wide range of industries. read more →

Userback is popular among marketing and advertising sectors. It suits smaller enterprises looking for straightforward solutions. read more →

Operational Alignment

GetFeedback aligns well with complex workflows in larger organizations. It integrates with extensive operational systems. read more →

Userback fits less complex operational environments. Its design caters to straightforward feedback systems in smaller settings. read more →