Overview: GetFeedback and GoSurvey as Customer Feedback Management Category solutions.

GetFeedback and GoSurvey each offer unique strengths in the Customer Feedback Management category. GetFeedback excels in automation and integration, making it attractive to larger enterprises seeking to streamline operations. Meanwhile, GoSurvey stands out in social media management and research, appealing to industries like Food & Beverages. Each product's support and features reflect their target user segments and strategic priorities, addressing diverse business needs effectively.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

GoSurvey: GoSurvey is an offline survey app designed for Android, iPad, and iPhone. It is ideal for field researchers, NGOs, and businesses to collect data without internet.

GetFeedback and GoSurvey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GetFeedback facilitates collecting feedback, measuring net promoter scores, and running engaging conversational surveys, fitting well with businesses that prioritize comprehensive customer interaction workflows. read more →

GoSurvey supports capabilities like collecting feedback, performing market research, and social media analytics, aligning with organizations that focus on customer insights and lead generation. read more →

Business Goals

GetFeedback helps improve customer satisfaction, acquire customers, and manage brand engagement. Its focus aligns with businesses looking to enhance customer relationships and drive growth. read more →

GoSurvey aims to improve customer satisfaction and grow market share, appealing to businesses concentrating on market presence and achieving customer happiness. read more →

Core Features

GetFeedback offers robust analytics, seamless integration, custom reporting, and security features, making it appealing to enterprises requiring detailed reporting and data handling capabilities. read more →

GoSurvey provides data import, custom reports, and analytics, ideal for firms needing straightforward data processing and reporting features in diverse environments. read more →

Vendor Support

GetFeedback provides 24/7 support, including chat, email, and phone, suiting enterprises that need constant assistance for complex operational requirements. read more →

GoSurvey offers 24/7 support primarily, which meets the needs of businesses that prefer straightforward operational assistance without extensive support preferences. read more →

Segments and Industries

GetFeedback serves enterprise to small businesses, prevalent among IT and services, ensuring its adaptability for varied operational scales. read more →

GoSurvey is used by large enterprises and small firms, with significant use in Food & Beverages and research, indicating its suitability for niche industry operations. read more →

Operational Alignment

GetFeedback integrates smoothly into enterprise operations with its comprehensive automated workflows and data-import capabilities, suitable for scalable and complex environments. read more →

GoSurvey fits well in businesses needing targeted data management for research and social media tasks, offering an easy-to-integrate solution for structured environments. read more →