Overview: Freshsales and Servis.ai (formerly FreeAgent CRM) as CRM Category solutions.
Freshsales and FreeAgent CRM are tailored to meet distinct business needs within the CRM landscape. Freshsales provides comprehensive engagement and communication management tools, making it ideal for large enterprises in computer software and marketing industries. In contrast, FreeAgent CRM focuses on collaboration and workflow management, appealing to smaller businesses and niche industries like transportation and education. Each offers varied support options, with Freshsales featuring extensive 24/7 support, while FreeAgent emphasizes training and onboarding.
Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
Servis.ai (formerly FreeAgent CRM): Freeagent-crm is a cost-effective CRM + CSM platform for sales, marketing, customer support, and project management. FreeAgent offers an easy-to-use interface.
Freshsales and Servis.ai (formerly FreeAgent CRM): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Freshsales excels in engagement management, supporting activities like engagement, follow-ups, and communication management. read more →
FreeAgent CRM supports engagement management, with a strong focus on collaboration and new lead generation. read more →
Business Goals
Freshsales helps businesses increase sales and enhance customer relationships, aligning with large enterprises seeking sales growth. read more →
FreeAgent CRM is geared towards enhancing customer relationships and increasing sales, suiting smaller businesses. read more →
Core Features
Freshsales stands out with data import, integration, and custom reports, ensuring ease of migration and robust analytics. read more →
FreeAgent CRM offers training, custom reports, and analytics, focusing on effective onboarding and data management. read more →
Vendor Support
Freshsales offers extensive 24/7 support via phone, email, and chat, benefiting enterprises with complex needs. read more →
FreeAgent CRM provides training and 24/7 support, focusing on onboarding and immediate customer assistance. read more →
Segments and Industries
Freshsales is popular among large enterprises in computer software and marketing industries, indicating its scalability and robustness. read more →
FreeAgent CRM serves industries like transportation and education, showing its adaptability to niche markets. read more →
Operational Alignment
Freshsales integrates well with workflows of large organizations, designed for high operational scales and complexity. read more →
FreeAgent CRM aligns with simpler operational workflows, fitting smaller businesses seeking efficiency in niche markets. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Freshsales in Action: Unique Use Cases
How does Freshsales address your Engagement Management Challenges?
What solutions does Freshsales provide for Communication Management?
Why is Freshsales the best choice for Workflow Management?
How does Freshsales address your Lead Management Challenges?
Why is Freshsales the best choice for Contact List Management?
Servis.ai (formerly FreeAgent CRM) in Action: Unique Use Cases
How does Servis.ai (formerly FreeAgent CRM) address your Collaboration Challenges?
Integrations
Few Freshsales Integrations
Few Servis.ai (formerly FreeAgent CRM) Integrations
News
Latest Freshsales News
Freshworks bets on agentic AI to drive enterprise growth in 2025
Freshworks is investing in agentic AI to accelerate enterprise growth in 2025. The company is integrating advanced agentic AI capabilities across its customer service and IT service management platforms, including Freshdesk and Freshservice. These enhancements automate complex workflows, enable multi-step task execution, and deliver more personalized customer and employee experiences. By leveraging generative AI, Freshworks aims to boost business efficiency and help enterprises scale operations with intelligent automation.
