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Compare Freshsales vs Copper

Comparison Summary

For Freshsales vs Copper comparison, Our AI algorithm looked at 16811 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Freshsales and Copper to solve their respective business needs.

logo Freshsales

Focus area

  • communication management
  • Engagement management With E mail

Freshsales is better than Copper for

logo Copper

Focus area

  • engagement management
  • Contact list management With E mail and Phone calls

Copper is better than Freshsales for

About

Freshsales | Improve customer engagement, drive leads to closure, and nurture existing customers with AI-based sales CRM

Copper | CRM Software Built for Google & G-Suite

Age

2010

Financials

Series G

Business Need

Total Processes
(we found evidences for)

93

80

Total Goals
(we found evidences for)

13

13

Top Processes

Evidences indicate better relative satisfaction


communication management

tracking & monitoring communications

sending & publishing communications


engagement management

engaging and following up

engaging with scheduling & cadence



contact list management

creating contact list



sales call management

meeting management




generation of new leads


customer case management


lead qualification: demographic

lead qualification: behavioural

lead qualification: technographic

lead qualification: firmographic



conversion management


pipeline management



training & onboarding



sales document management

proposal & quote management

contract management


campaign management

campaign monitoring

campaign analytics


promotion management


discount management




social media management

social media analytics

managing social media account



relationship management


account management



customer feedback management

measuring customer satisfaction

measuring net promoter score


performance management


follower management




products & pricelist management



business development



knowledge management


segmentation and targeting






opportunity management


competitive intelligence



touchpoint management


sales review & feedback


calendar management


channel management



content management

searching for content



referral management


revenue cycle management


rating and review management



database marketing


advocacy management


motivation management


lifetime value management


category management



personalized marketing



trade show marketing


community building


sales commission management







relationship marketing



international marketing


billing and invoice management


license management


Top Goals

Goals Achieved

  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Improve efficiency

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Launch new products

  • Shorten ramp up time

  • Improve visibility

  • Grow market share

  • See 10 more
  • Increase sales & revenue

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Launch new products

  • Build brand awareness

  • Improve internal communications

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve stakeholder relations

  • Grow market share

  • Improve visibility

  • Improve digital and social presence

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • point of sale

  • mobile app

  • website

  • social media

  • video

  • on premises

  • events

  • trade shows

  • chat

  • user generated content

  • blogs

  • Slack

  • Facebook

  • games

  • See 15 more
  • e-mail

  • phone calls

  • mobile

  • offline

  • point of sale

  • mobile app

  • website

  • social media

  • video

  • on premises

  • events

  • trade shows

  • chat

  • user generated content

  • blogs

  • Slack

  • Facebook

  • games

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Business Setting