Overview: Fluentstream and 3CX Phone System as Contact Center Software Category solutions.
Fluentstream UCaas is tailored for large enterprises, excelling in call management and internal communications. Its strength lies in compliance and data handling. On the other hand, 3CX Phone System serves a broader market, focusing on call management and collaboration, with added AI capabilities. While Fluentstream offers robust support options, 3CX emphasizes ease of migration and IT service integration, suitable for a diverse range of industries.
Fluentstream: FluentStream-UCaaS offers a cloud-hosted business communications solution ideal for small and medium businesses. It includes essential talk, text, and reporting features to ensure customer connectivity.
3CX Phone System: 3CX phone system offers VoIP services compatible with Windows and Linux. It includes inbuilt video conferencing, live chat, and can be hosted or on-premise, all for free.
Fluentstream and 3CX Phone System: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Fluentstream UCaas facilitates sales call management and call recording, ideal for large enterprises needing helpdesk and communication management. read more →
3CX Phone System excels in sales call management and call recording, with a focus on collaboration and conference call management for enterprises. read more →
Business Goals
Fluentstream UCaas supports improving internal communications and launching new products, aligning well with large enterprise goals for brand awareness. read more →
3CX Phone System aims to improve internal communications and acquire customers, fitting enterprises looking to enhance relationships and sales. read more →
Core Features
Notable features of Fluentstream UCaas include compliance, data import/export, and custom reports, tailored for secure data handling and integration. read more →
3CX Phone System stands out with ease of migration, data export, and integration, catering especially to IT-focused industries with AI-powered features. read more →
Vendor Support
Fluentstream UCaas offers extensive support with 24/7 availability, phone, email, and chat options, catering to large enterprises' complex needs. read more →
3CX Phone System provides 24/7 and phone support, but with a lesser focus on chat, appealing to businesses prioritizing quick resolution. read more →
Segments and Industries
Fluentstream UCaas is predominantly used by large enterprises in healthcare and advertising sectors, showcasing its fit for large-scale operations. read more →
3CX Phone System serves a broad user base, including information technology and financial services, appealing to various enterprise sizes. read more →
Operational Alignment
Fluentstream UCaas fits large enterprises' operation needs with a focus on phone and video channels, suitable for campaigns and internal communications. read more →
3CX Phone System integrates well into IT and enterprise workflows, supporting phone, events, and trade shows for diverse communication needs. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Fluentstream in Action: Unique Use Cases
How can Fluentstream optimize your Collaboration Workflow?
What benefits does Fluentstream offer for Helpdesk Management?
What solutions does Fluentstream provide for Communication Management?
3CX Phone System in Action: Unique Use Cases
How can 3CX Phone System optimize your Conference Call Management Workflow?
What benefits does 3CX Phone System offer for Sales Document Management?
News
Latest Fluentstream News
FluentStream Launches Powerful New Video Solution for Business Communication - Business Wire
FluentStream has launched a new video solution designed to enhance business communication for small and medium-sized businesses. The platform integrates video conferencing with FluentStreams existing cloud-based communications suite, enabling seamless video calls, screen sharing, and collaboration. This release aims to improve remote work efficiency and unify communications within a single platform.
Latest 3CX Phone System News
Yellowgrid Integrates 3CX with SIMS, iSAMS & More
Yellowgrid, a 3CX Platinum Distributor, has built custom integrations connecting 3CXs unified communications platform with leading UK school Management Information Systems, including SIMS, iSAMS, Arbor, and Bromcom. These integrations automate call logging, link caller IDs to student records, and enhance safeguarding and attendance tracking, enabling schools to streamline parent communications and improve operational efficiency.
