Overview: fishbowl and QuickTapSurvey as Customer Feedback Management Category solutions.

Fishbowl focuses on operational efficiency with strong helpdesk and order management capabilities, appealing to large enterprises in manufacturing and consumer goods. QuickTapSurvey, on the other hand, caters to feedback collection and trade show marketing, resonating with enterprises in telecommunications and non-profit sectors. Both aim to enhance customer satisfaction but target distinct market needs and industry verticals. Fishbowl integrates complex workflows, while QuickTapSurvey offers ease in mobile feedback collection.

fishbowl: Fishbowl boosts ROI by refining guest insights with its CDP, CRM, and marketing automation tools. These solutions are tailored for restaurants.

QuickTapSurvey: QuickTapSurvey is the #1 rated offline survey app for data collection using iPads, iPhones, and Android devices. It captures data even without an internet connection.

fishbowl and QuickTapSurvey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Fishbowl supports helpdesk management and order management along with other capabilities, aiding users in streamlining their service and sales operations. read more →

QuickTapSurvey facilitates trade show marketing and collecting feedback, assisting users in developing customer insights and effective marketing strategies. read more →

Business Goals

Fishbowl helps in acquiring customers and improving customer satisfaction, fitting enterprises aiming for growth in market share and customer retention. read more →

QuickTapSurvey improves customer satisfaction and ROI, aligning well with businesses focusing on enhancing feedback quality and market expansion. read more →

Core Features

Fishbowl boasts an array of integrations and custom reporting, enabling large enterprises in utilizing complex data for decision-making. read more →

QuickTapSurvey provides custom reports and data import/export functionalities, serving businesses needing efficient data handling. read more →

Vendor Support

Fishbowl offers extensive 24/7 support with multiple channels including phone and email, accommodating the needs of large-scale operations. read more →

QuickTapSurvey provides continuous support primarily via chat and 24/7 availability, which suits quick-paced environments. read more →

Segments and Industries

Fishbowl is used predominantly by large enterprises in manufacturing and consumer goods, indicating its robustness for these demanding sectors. read more →

QuickTapSurvey is popular among enterprises in telecommunications and non-profits, reflecting its adaptability to varied feedback collection contexts. read more →

Operational Alignment

Fishbowl seamlessly fits into complex operational workflows, designed for large enterprise environments requiring comprehensive data integration. read more →

QuickTapSurvey excels in environments needing mobile feedback solutions and is designed for diverse operational scopes from small teams to large enterprises. read more →