Overview: EKM and ShipStation as E-Commerce Platform Category solutions.

EKM and ShipStation are both robust solutions catering to e-commerce platforms, yet they serve distinct niches within this domain. EKM shines in loyalty management and bolsters customer acquisition, perfect for enterprises focusing on IT services. Meanwhile, ShipStation excels in order and workflow management, offering unparalleled integration features, making it ideal for a broad range of industries from retail to consumer goods, supporting diverse business models.

EKM: EKM is an eCommerce platform for UK businesses, offering customizable themes, order processing tools, and marketing features. The software includes SEO, email marketing, and live chat options.

ShipStation: ShipStation integrates ecommerce marketplaces for streamlined order and inventory management. It also offers shipping labels and branding solutions.

EKM and ShipStation: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

EKM focuses on loyalty management and social media communications, offering tools for document and helpdesk management to streamline enterprise operations. read more →

ShipStation excels in communication management and order management, complemented by robust workflow capabilities for seamless operational flow. read more →

Business Goals

EKM is tailored to help clients acquire new customers and enhance relationships, perfect for tech-focused enterprises expanding their digital presence. read more →

With ShipStation, businesses can enhance customer relationships and increase brand awareness, aligning with goals like product launches. read more →

Core Features

Key features of EKM include custom reporting, data export/import capabilities, and a focus on security and compliance, critical for large IT enterprises. read more →

ShipStation boasts extensive integration and reporting features, supporting data migration and providing robust analytics. read more →

Vendor Support

EKM offers round-the-clock chat support, with minimal phone or email support, reflecting a focus on real-time issue resolution. read more →

ShipStation provides extensive support options including frequent email and phone support, catering to various business needs. read more →

Segments and Industries

EKM caters predominantly to large enterprises in the IT industry, emphasizing complex solution needs. read more →

ShipStation serves a wider range of segments from small to large enterprises, targeting industries like retail and consumer goods. read more →

Operational Alignment

Designed for large-scale IT operations, EKM aligns with workflows demanding strong customer interaction and data security. read more →

ShipStation fits well with diverse business models requiring efficient order management and strong integration capabilities. read more →