doxee vs. Retently: Comparing Best Customer Experience Management Solutions 2026
Overview: doxee and Retently as Customer Experience Management Category solutions.
Doxee and Retently both excel in customer experience management, yet serve distinct needs. Doxee shines in document-based processes essential for industries like telecommunications and financial services, offering features like data import and compliance. Retently stands out in feedback management, appealing to IT and marketing sectors with powerful analytics and integration capabilities. Neither product fits every business; Doxee suits communication-heavy fields, while Retently is perfect for data-centric firms seeking actionable insights through customer feedback.
doxee:
Doxee develops cloud technologies for enhancing Digital Customer Experience. Companies and public administrations are enabled to offer valuable digital interactions.
Retently:
Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.
doxee and Retently: Best activities based on customer satisfaction
Doxee supports engagement management, sales document handling, and communication management.
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Retently focuses on customer feedback management and net promoter score measurement.
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Business Goals Facilitated
Doxee helps businesses enhance customer relationships and scale best practices.
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Retently aids in improving customer relationships and building brand awareness.
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Core Features
Doxee offers features like custom reports, integration capabilities, and data import.
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Retently provides features including analytics, custom reports, and robust integration.
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Vendor Support Preferences
Doxee offers 24/7 support, primarily email and phone support options.
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Retently also provides 24/7 support but focuses more on chat and Slack support.
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User Segments and Industries
Doxee is used predominantly in telecommunications, utilities, and financial services.
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Retently is widely adopted by the IT, marketing, and banking sectors.
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Operational Alignment
Doxee fits well in workflow-heavy environments, focusing on document and communication needs.
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Retently integrates well for enterprises seeking detailed customer feedback and satisfaction metrics.
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Applying your context and needs changes the comparison
Most deployed common Use Cases for doxee and Retently
What solutions does doxee and Retently provide for Engagement Management?
Doxee focuses on creating personalized, engaging video content for email marketing. Retently specializes in customer engagement through Net Promoter Score (NPS) surveys. Doxee aims to increase conversion rates by providing tailored information, while Retently focuses on gathering customer feedback and improving customer satisfaction. Both tools utilize personalization and automation to enhance customer engagement.
How does doxee and Retently facilitate Communication Management?
Doxee and Retently both manage customer communications. Doxee focuses on providing a full cloud solution for managing customer communications, while Retently integrates with various platforms to send surveys and automate communication based on specific events. Doxee emphasizes digital transformation with personalized video communications, while Retently prioritizes transactional email surveys and automated messages.
"...ix products leverage your customers data to transform it into interactive, personalized communications, accompanying your customers along their journey with content, offerings, and information that meets their needs and expectations...."
All Doxee S.p.A. Products
What makes doxee ideal for Sales Document Management?
Doxee Sales Document Management facilitates the creation, management, and delivery of documents, ensuring compliance with regulations and agreements. It offers flexible execution modes for batch and on-demand processing, ensuring scalability and consistent performance. Doxee provides a platform for companies to monitor and control production processes, enabling them to optimize efficiency and transparency.
"...Doxee and ENGIE, a global leader for low-carbon energy and services, (today) announce that, during the COVID-19 emergency, they have further consolidated their partnership for the digital transformation of processes [ ]
Personalized multi-channel communication and dematerialization of payment processes are at the heart of the project Doxee announced that it has signed an agreement with a leading Italian multinational group in [ ]
May 12, 2020.
..."
All the News and Press Releases about Doxee
How can doxee enhance your Collaboration process?
Doxee facilitates collaboration across various stages of document creation and management. nDoxee collaborates with organizations in diverse sectors, including finance, energy, and public administration.nDoxee's collaborative capabilities extend to content creation, enabling co-authoring and seamless integration across departments.
"...We continue to invest in collaboration with Doxee to implement digitization projects, leveraging technologies and expertise in video communication, personalization, and interactivity to facilitate our customers' experience...."
Digital Preservation Software: the Doxee Legal Electronic Archiving
What Are the key features of doxee for Billing And Invoice Management?
Doxee provides a comprehensive solution for managing billing and invoicing processes. nThe platform enables the creation and delivery of multi-channel transactional communications, including invoices and bills, to enhance the customer experience. nDoxee also offers digital payment processing and archiving capabilities to streamline operations and ensure compliance.
"...The invoicing cycle for accounts receivable is the Electronic Invoicing product option dedicated to the complete management of electronic invoicing processes for customer and business transactions...."
Electronic Invoicing System
Retently in Action: Unique Use Cases
What solutions does Retently provide for Customer Feedback Management?
Retently is a customer satisfaction software that helps businesses measure customer satisfaction through Net Promoter Score (NPS) surveys. The platform allows businesses to collect feedback, visualize results, and convert dissatisfied customers into loyal promoters. Retently focuses on NPS surveys and may lack features found in other survey platforms.
"...Retently helps to measure and enhance customer loyalty and satisfaction through feedback gathering and Net Promoter Score (NPS) surveys...."
Peer review from Featured Customers
How efficiently Does Retently manage your Workflow Management?
Retently enables companies to build automated workflows to collect customer feedback. These workflows can be customized and triggered by events within other applications. Retently connects with popular business platforms, allowing users to manage and analyze customer feedback within their existing workflows.
"...Add a Retently webhook link in a HubSpot workflow action and send
transactional email surveys when contacts meet the workflow s enrollment criteria...."
Customer satisfaction surveys for HubSpot
Integrations
Ecosystem partners each product commonly connects with.
Jochen Razum appointed Director of Sales for DACH at Doxee
Doxee has appointed Jochen Razum as Director of Sales for the DACH region. Razum, with over 30 years of experience in enterprise software and customer communications management, will focus on enhancing Doxee's strategic development in the region. His role includes orchestrating communication processes and supporting companies in transforming their customer experience.
