Overview: Disqus and Salesforce Community Cloud as Community Management Category solutions.

Disqus and Salesforce Community Cloud cater to diverse community management needs but with unique strengths. Disqus excels in communication and engagement activities, serving predominantly larger enterprises within IT and educational sectors. Its analytics and integration features cater to businesses prioritizing communication. Salesforce Community Cloud, on the other hand, emphasizes engagement and collaboration, supporting a wide range of industries including software and HR. It best suits enterprises focusing on customer relationship and knowledge management.

Disqus: Disqus is trusted by more publishers for audience engagement and community growth. On-site communities are built and understood better with Disqus.

Salesforce Community Cloud: Salesforce's Digital Experience Platform enables rapid deployment of data-driven sites, portals, and apps. Customer journeys are seamlessly connected across various touchpoints.

Disqus and Salesforce Community Cloud: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Disqus supports key capabilities like sending and publishing communications and communication management, which are pivotal for enterprises focusing on effective message dissemination. read more →

Salesforce Community Cloud facilitates engagement management and collaboration, aligning with businesses that aim to foster robust internal and external interactions. read more →

Business Goals

Disqus helps in acquiring customers and building brand awareness, catering to businesses that aim to enhance their market presence. read more →

Salesforce Community Cloud aids in enhancing customer relationships and improving internal communications, ideal for nurturing long-term customer engagement. read more →

Core Features

Disqus offers standout features like custom reports and analytics, meeting the needs of businesses focused on data-driven decision-making in communication strategies. read more →

Salesforce Community Cloud provides features like integration and custom reports, catering to businesses needing extensive connectivity and detailed insights. read more →

Vendor Support

Disqus provides 24/7 support, email support, and chat support, which suits businesses requiring constant assistance and reliable help desking. read more →

Salesforce Community Cloud offers robust 24/7 support and multiple contact options, ideal for enterprises needing continuous, accessible support. read more →

Segments and Industries

Disqus is popular among large enterprises and in industries such as IT and education, which reflects its suitability for larger, knowledge-oriented companies. read more →

Salesforce Community Cloud is widely used in enterprise settings across software and IT services, showing its versatility in various industrial sectors. read more →

Operational Alignment

Disqus fits into operational workflows designed for communication and engagement at scale, favoring large enterprises with a strong online presence. read more →

Salesforce Community Cloud integrates into workflows that prioritize engagement and collaboration, fitting well with complex enterprise environments. read more →

lightning

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

high

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medium

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Integration Risk

medium

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low

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Migration Risk

high

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low

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Disqus in Action: Unique Use Cases

How does Disqus address your Sales Document Management Challenges?

What makes Disqus ideal for Public Relations?


Salesforce Community Cloud in Action: Unique Use Cases

What solutions does Salesforce Community Cloud provide for Engagement Management?

What benefits does Salesforce Community Cloud offer for Collaboration?

What Are the key features of Salesforce Community Cloud for Knowledge Management?

Why is Salesforce Community Cloud the best choice for Community Building?

What benefits does Salesforce Community Cloud offer for Contact List Management?

News

Latest Salesforce Community Cloud News

Salesforce Unveils Life Sciences Partner Network to Accelerate Digital Labor and Data Programs

Salesforce has launched the Life Sciences Partner Network, aiming to accelerate digital labor and data initiatives for pharmaceutical and biotech companies by connecting them with specialized partners and solutions within its ecosystem.

07/05/2025 - source

Business Setting

Disqus

Salesforce Community Cloud