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Compare CustomerWise vs BMC Helix ITSM

Comparison Summary

For CustomerWise vs BMC Helix ITSM comparison, Our AI algorithm looked at 3105 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerWise and BMC Helix ITSM to solve their respective business needs.

Pros and cons of CustomerWise and BMC Helix ITSM

CustomerWise is more suited to businesses that require Workflow Management with E-Mail and Helpdesk Management with E-Mail where as BMC Helix ITSM is focused towards Helpdesk Management and Workflow Management .

logo CustomerWise

Focus area

CustomerWise is better than BMC Helix ITSM for

Software Failure Risk

  • low

logo BMC Helix ITSM

Focus area

Software Failure Risk

  • low

About

CustomerWise - TechExcel

BMC Helix ITSM Capabilities - BMC Software

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

47

35

Total Goals
(we found evidences for)

9

8

Top Processes

Evidences indicate better relative satisfaction


workflow management


helpdesk management


knowledge management

creating knowledge base


sales document management

contract management

proposal & quote management



social media management

social media analytics


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction


customer case management


campaign management

campaign analytics


relationship management


license management



lifetime value management


generation of new leads


products & pricelist management



contact list management


renewal management


lead qualification

lead qualification: technographic







distribution management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Launch new products

  • Enter new markets internationally or locally

  • Manage risk

  • Improve ROI

  • Improve internal communications

  • See 6 more
  • Scale best practices

  • Improve efficiency

  • Acquire customers

  • Enhance customer relationships

  • Improve stakeholder relations

  • Launch new products

  • Improve visibility

  • Improve ROI

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more
  • e-mail

  • phone calls

  • offline

  • on premises

  • website

  • social media

  • Facebook

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting