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Compare CustomerSure vs Zonka Feedback

Failure Risk Guidance Security Report ?

Failure Risk for CustomerSure medium Failure Risk for Zonka Feedback low
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Comparison Summary

For CustomerSure vs Zonka Feedback comparison, Our AI algorithm looked at 3579 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerSure and Zonka Feedback to solve their respective business needs.

Pros and cons of CustomerSure and Zonka Feedback

CustomerSure is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with E-Mail where as Zonka Feedback is focused towards Collecting Feedback and Social Media Management .

logo CustomerSure

Focus area

Software Failure Risk

  • medium

logo Zonka Feedback

Focus area

Zonka Feedback is better than CustomerSure for

Software Failure Risk

  • low

About

Customer Feedback Software to gather insights to drive real change

Feedback Software & Survey App to collect feedback from customers and employees

Age

2010

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

26

43

Total Goals
(we found evidences for)

7

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (205)

Read Reviews (705)

measuring net promoter score

Read Reviews (63)

Read Reviews (136)

measuring customer satisfaction

Read Reviews (57)

Read Reviews (277)

engagement management

Read Reviews (12)

Read Reviews (40)

engaging and following up

Read Reviews (8)

Read Reviews (32)

playbook creation

Read Reviews (9)

Read Reviews (1)

contact list management

Read Reviews (5)

Read Reviews (17)

helpdesk management

Read Reviews (4)

Read Reviews (22)

training & onboarding

Read Reviews (3)

Read Reviews (2)

sales review & feedback

Read Reviews (2)

Read Reviews (3)

knowledge management

Read Reviews (2)

Read Reviews (4)

rating and review management

Read Reviews (2)

Read Reviews (8)

workflow management

Read Reviews (1)

Read Reviews (39)

communication management

Read Reviews (1)

Read Reviews (48)

sending & publishing communications

Read Reviews (1)

Read Reviews (42)

sales document management

Read Reviews (0)

Read Reviews (19)

loyalty management

Read Reviews (0)

Read Reviews (15)

customise loyalty program

Read Reviews (0)

Read Reviews (15)

social media analytics

Read Reviews (0)

Read Reviews (65)

social media management

Read Reviews (0)

Read Reviews (68)

social media analytics

Read Reviews (0)

Read Reviews (65)

lifetime value management

Read Reviews (0)

Read Reviews (3)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve stakeholder relations

  • Build brand awareness

  • See 4 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting