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Compare Customer.io vs dotDigital Engagement Cloud

Failure Risk Guidance Security Report ?

Failure Risk for Customer.io low Failure Risk for dotDigital Engagement Cloud medium
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Comparison Summary

This comparison report of Customer.io vs. dotDigital Engagement Cloud is based on a specific set of business needs and context. The comparison uses 4030 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Customer.io and dotDigital Engagement Cloud

Customer.io, dotDigital Engagement Cloud, Upland adestra, Sailthru, etc., belong to a category of solutions that help Marketing Automation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Customer.io covers Communication Management with E-Mail, Engagement Management with E-Mail, Workflow Management with E-Mail, Training & Onboarding with E-Mail, etc.

dotDigital Engagement Cloud focuses on Engagement Management with E-Mail, Communication Management with E-Mail, Campaign Management with E-Mail, Training & Onboarding with Website, etc.

"Customer.io has been really great because we’ve been able to automatically set up when a campaign goes out based on our specific user’s timezone, giving us the highest opportunity for success. Sometimes these emails go out in the middle of the night... in my timezone, so it’s nice to be able to schedule it. " - Martine Peeters

"We knew that Dotdigital was so much more than an email sending platform, but we didn’t have the resources or time to leverage all of its offerings. So, we worked with StrategiQ to learn how we could effectively use it to better understand our audien...ce, as well as become more strategic when it came to the communications we sent and when we delivered them.” " - Elizabeth O’Hanlon

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Customer.io

Focus area

Customer.io is better than dotDigital Engagement Cloud for

Software Failure Risk

  • low

logo dotDigital Engagement Cloud

Focus area

dotDigital Engagement Cloud is better than Customer.io for

Software Failure Risk

  • medium

About

Send Automated Messages. Deliver Results.

dotDigital Engagement Cloud | Omnichannel marketing automation for B2C, B2B, and NFP marketers

Age

2012

1999

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

65

65

Total Goals
(we found evidences for)

12

13

Top Processes

Evidences indicate better relative satisfaction

communication management

Read Reviews (122)

Read Reviews (86)

sending & publishing communications

Read Reviews (107)

Read Reviews (78)

tracking & monitoring communications

Read Reviews (9)

Read Reviews (6)

engagement management

Read Reviews (89)

Read Reviews (138)

engaging and following up

Read Reviews (46)

Read Reviews (98)

engaging with scheduling & cadence

Read Reviews (3)

Read Reviews (0)

workflow management

Read Reviews (42)

Read Reviews (16)

training & onboarding

Read Reviews (42)

Read Reviews (31)

drip marketing

Read Reviews (27)

Read Reviews (8)

advertisement

Read Reviews (24)

Read Reviews (3)

campaign management

Read Reviews (22)

Read Reviews (85)

campaign monitoring

Read Reviews (1)

Read Reviews (8)

campaign analytics

Read Reviews (0)

Read Reviews (25)

segmentation and targeting

Read Reviews (14)

Read Reviews (9)

social media management

Read Reviews (6)

Read Reviews (23)

social media analytics

Read Reviews (5)

Read Reviews (21)

engaging on social media

Read Reviews (0)

Read Reviews (2)

customer feedback management

Read Reviews (5)

Read Reviews (15)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (5)

Read Reviews (27)

rating and review management

Read Reviews (4)

Read Reviews (2)

helpdesk management

Read Reviews (4)

Read Reviews (30)

lifetime value management

Read Reviews (3)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (12)

identify target customers

Read Reviews (2)

Read Reviews (11)

content management

Read Reviews (2)

Read Reviews (8)

content curation

Read Reviews (1)

Read Reviews (4)

social media marketing

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (2)

Read Reviews (9)

lead qualification: behavioural

Read Reviews (1)

Read Reviews (9)

generation of new leads

Read Reviews (2)

Read Reviews (13)

sales document management

Read Reviews (2)

Read Reviews (4)

proposal & quote management

Read Reviews (2)

Read Reviews (0)

knowledge management

Read Reviews (2)

Read Reviews (14)

promotion management

Read Reviews (0)

Read Reviews (5)

performance management

Read Reviews (0)

Read Reviews (2)

outbound marketing

Read Reviews (0)

Read Reviews (2)

database marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve internal communications

  • Grow market share

  • Scale best practices

  • Enter new markets internationally or locally

  • Build brand awareness

  • Launch new products

  • Improve ROI

  • Improve brand engagement

  • Improve efficiency

  • See 9 more

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • Grow market share

  • Scale best practices

  • Build brand awareness

  • Establish thought leadership

  • Improve digital and social presence

  • Improve efficiency

  • Increase customer life time value

  • See 10 more

Top Channels

Channels Used

  • e-mail

  • website

  • omnichannel

  • promotions

  • newsletter

  • text SMS

  • social media

  • phone calls

  • chat

  • offline

  • coupons

  • Facebook

  • point of sale

  • causes and charity

  • mobile

  • mass media

  • out of home

  • brochure

  • video

  • user generated content

  • blogs

  • See 18 more

  • e-mail

  • website

  • omnichannel

  • promotions

  • newsletter

  • text SMS

  • social media

  • phone calls

  • chat

  • offline

  • coupons

  • Facebook

  • point of sale

  • causes and charity

  • mobile

  • mass media

  • out of home

  • brochure

  • video

  • user generated content

  • blogs

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting