Compare CRMdesk vs BMC Helix ITSM

Failure Risk Guidance Security Report ?

Failure Risk for CRMdesk medium Failure Risk for BMC Helix ITSM low

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Comparison Summary

For CRMdesk vs BMC Helix ITSM comparison, Our AI algorithm looked at 2236 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CRMdesk and BMC Helix ITSM to solve their respective business needs.

Pros and cons of CRMdesk and BMC Helix ITSM

CRMdesk is more suited to businesses that require Helpdesk Management with Social Media and Knowledge Management with User Generated Content where as BMC Helix ITSM is focused towards Helpdesk Management and Workflow Management .

CRMdesk

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

BMC Helix ITSM

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

About

CRMdesk: Online Customer Support - Web Based Help Desk ...

BMC Helix ITSM Capabilities - BMC Software

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (64)

Read Reviews (67)

knowledge management

Read Reviews (15)

Read Reviews (27)

customer feedback management

Read Reviews (13)

Read Reviews (10)

measuring customer satisfaction

Read Reviews (7)

Read Reviews (9)

engagement management

Read Reviews (11)

Read Reviews (10)

engaging and following up

Read Reviews (6)

Read Reviews (8)

contact list management

contacts history

tracking contacts

workflow management

Read Reviews (8)

Read Reviews (30)

sales document management

Read Reviews (7)

Read Reviews (4)

proposal & quote management

contract management

communication management

Read Reviews (5)

Read Reviews (15)

tracking & monitoring communications

Read Reviews (3)

Read Reviews (6)

sending & publishing communications

lead management

order management

relationship management

Read Reviews (2)

Read Reviews (0)

training & onboarding

lead tracking

customer case management

collaboration

products & pricelist management

funnel analysis

groups management

Read Reviews (0)

Read Reviews (2)

distribution management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Acquire customers
Increase sales & revenue

Scale best practices
Improve efficiency
Acquire customers
Enhance customer relationships
Improve stakeholder relations
Launch new products
Improve visibility
Improve ROI
See 5 more

Top Channels

Channels Used

e-mail
phone calls
offline
on premises
website
social media
Facebook
See 4 more

e-mail
phone calls
offline
on premises
website
social media
Facebook
See 4 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

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Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Compare CRMdesk vs BMC Helix ITSM

Failure Risk Guidance Security Report ?

Comparison Summary

For CRMdesk vs BMC Helix ITSM comparison, Our AI algorithm looked at 2236 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CRMdesk and BMC Helix ITSM to solve their respective business needs.

Pros and cons of CRMdesk and BMC Helix ITSM

CRMdesk is more suited to businesses that require Helpdesk Management with Social Media and Knowledge Management with User Generated Content where as BMC Helix ITSM is focused towards Helpdesk Management and Workflow Management .

CRMdesk

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

BMC Helix ITSM

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for CRMdesk

Get a personalised risk report for BMC Helix ITSM

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.