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Compare CloudTalk vs ComputerTalk

Comparison Summary

For CloudTalk vs ComputerTalk comparison, Our AI algorithm looked at 2571 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CloudTalk and ComputerTalk to solve their respective business needs.

Pros and cons of CloudTalk and ComputerTalk

CloudTalk is more suited to businesses that require Helpdesk Management with Phone Calls and Sales Call Management with Phone Calls where as ComputerTalk is focused towards Helpdesk Management with Phone Calls and Engagement Management .

Both CloudTalk and ComputerTalk are Contact Center Software software, peers recommend CloudTalk for call recording and sales call management where as ComputerTalk is more known for engagement management and engaging and following up .

logo CloudTalk

Focus area

CloudTalk is better than ComputerTalk for

Software Failure Risk

  • low

logo ComputerTalk

Focus area

ComputerTalk is better than CloudTalk for

Software Failure Risk

  • medium

About

Cloudtalk | Handle phone conversations in a modern way, Real-time Customer Card

computer-talk.com - Omnichannel Cloud Contact Center

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

37

45

Total Goals
(we found evidences for)

6

9

Top Processes

Evidences indicate better relative satisfaction



sales call management


conference call management


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


training & onboarding


workflow management


engagement management

engaging and following up



customer feedback management

measuring customer satisfaction



sales document management

proposal & quote management


international marketing


social media marketing



loyalty management

customise loyalty program


distribution management


social media management



lead qualification: technographic


lead qualification

lead qualification: technographic


competitive intelligence


campaign analytics


campaign management

campaign analytics


knowledge management


products & pricelist management


Top Goals

Goals Achieved

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enhance customer relationships

  • Launch new products

  • Enter new markets internationally or locally

  • See 3 more
  • Acquire customers

  • Enhance customer relationships

  • Improve ROI

  • Scale best practices

  • Improve efficiency

  • Improve stakeholder relations

  • Launch new products

  • Grow market share

  • Improve internal communications

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • chat

  • Skype

  • mobile

  • e-mail

  • offline

  • promotions

  • mobile app

  • events

  • trade shows

  • print media

  • newspaper

  • website

  • point of sale

  • social media

  • See 12 more
  • phone calls

  • chat

  • Skype

  • mobile

  • e-mail

  • offline

  • promotions

  • mobile app

  • events

  • trade shows

  • print media

  • newspaper

  • website

  • point of sale

  • social media

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting