Overview: Blackbaud Luminate Online and Servis.ai (formerly FreeAgent CRM) as CRM Category solutions.
Blackbaud Luminate Online and FreeAgent CRM offer distinct advantages in the CRM space. Blackbaud Luminate Online focuses on robust engagement and communication management, catering to non-profit organizations with large-scale operations. Its features like custom reports and integration make it ideal for charity and education sectors. Conversely, FreeAgent CRM emphasizes efficiency and sales enhancement, providing helpful tools for transportation and consumer services industries. Its focus on training and onboarding ensures user adaptability across different operational environments.
Blackbaud Luminate Online: Blackbaud Luminate Online assists nonprofits in using data to enhance fundraising campaigns. Donor engagement and increased fundraising are facilitated by this software.
Servis.ai (formerly FreeAgent CRM): Freeagent-crm is a cost-effective CRM + CSM platform for sales, marketing, customer support, and project management. FreeAgent offers an easy-to-use interface.
Blackbaud Luminate Online and Servis.ai (formerly FreeAgent CRM): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Blackbaud Luminate Online excels in communication management, helping organizations manage campaigns and engage the audience effectively. read more →
FreeAgent CRM is great for engagement and workflow management, supporting businesses in streamlining operations and managing sales documents. read more →
Business Goals
Blackbaud Luminate Online primarily aids in improving digital presence and engaging with potential supporters effectively. read more →
FreeAgent CRM focuses on enhancing customer relationships and boosting sales, aligning well with growth-oriented strategies. read more →
Core Features
The core features of Blackbaud Luminate Online include custom reports and high integration capabilities, crucial for large-scale organizations. read more →
FreeAgent CRM stands out with its training and onboarding features, aiding in user adaptability and efficient use of the platform. read more →
Vendor Support
Blackbaud Luminate Online offers robust 24/7 support and effective email, phone, and chat options. read more →
FreeAgent CRM provides training and 24/7 support to ensure users get onboarding assistance and continuous help. read more →
Segments and Industries
Blackbaud Luminate Online is mainly used by non-profit organizations, education sectors, and enterprises. read more →
FreeAgent CRM finds its customer base in transportation, consumer services, and small to large enterprises. read more →
Operational Alignment
The operational design of Blackbaud Luminate Online suits large-scale non-profit operations with complex engagement needs. read more →
FreeAgent CRM focuses on enhancing efficiency, fitting well into diverse industries like transportation, where it aids in lead generation. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Blackbaud Luminate Online in Action: Unique Use Cases
How does Blackbaud Luminate Online address your Communication Management Challenges?
How efficiently Does Blackbaud Luminate Online manage your Event Management?
How can Blackbaud Luminate Online optimize your Campaign Management Workflow?
How can Blackbaud Luminate Online optimize your Helpdesk Management Workflow?
Servis.ai (formerly FreeAgent CRM) in Action: Unique Use Cases
How does Servis.ai (formerly FreeAgent CRM) facilitate Engagement Management?
How can Servis.ai (formerly FreeAgent CRM) optimize your Collaboration Workflow?
How does Servis.ai (formerly FreeAgent CRM) facilitate Workflow Management?
Integrations
Few Servis.ai (formerly FreeAgent CRM) Integrations
News
Latest Blackbaud Luminate Online News
Blackbaud Named One of Newsweek's World's Greenest Companies 2025
Blackbaud has been recognized by Newsweek as one of the World's Greenest Companies for 2025, highlighting its commitment to sustainability within the software sector for nonprofits, education, and CSR.
