Blackbaud CRM vs. Solve CRM: Comparing Best CRM Solutions 2026

Overview: Blackbaud CRM and Solve CRM as CRM Category solutions.

Blackbaud CRM excels in integration with large enterprises, especially in non-profit sectors, focusing on relationship management and digital presence. Solve CRM offers robust contact management and workflow efficiency, favored by large enterprises across various industries such as real estate and IT. Both products offer comprehensive vendor support, with Blackbaud's strong 24/7 support suitablility for non-profit and education, versus Solve's support preferences and integration for expansive operations.

Blackbaud CRM: Blackbaud CRM offers advanced fundraising and CRM software for organizations. Productive relationships are built using industry-leading tools.

Solve CRM: Solve CRM simplifies record keeping, communication, and scheduling with mobile-friendly automation and consistency. It integrates with G Suite, offering activity templates, custom fields, and secure team collaboration.

Blackbaud CRM Solve CRM
Key Capabilities Supported Blackbaud CRM supports a range of capabilities including direct marketing, contact list and relationship management, and communication tasks. These functions cater to the intricate requirements of large enterprises and the non-profit sector. → Solve CRM offers capabilities such as contact list management and workflow management. It also supports engagement-focused activities, appealing to industries that prioritize dynamic customer engagement. →
Business Goals Blackbaud CRM aims to enhance customer relationships, increase digital presence, and boost sales. This aligns well with the strategic goals of non-profit organizations seeking to maximize community engagement. → Solve CRM helps organizations enhance customer relationships and acquire new customers. It’s designed to support goals like scaling best practices and increasing revenue live. →
Core Features Blackbaud CRM features strong integration capabilities, coupled with excellent data import and custom reporting options, supporting complex data environments in non-profits. → Solve CRM stands out with its robust integration capabilities and focus on easy data imports. It offers analytics and custom reporting useful for real-time decision making in tech-focused industries. →
Vendor Support Blackbaud CRM provides 24/7 support along with other channels like email, phone, and chat. Its strong support system is crucial for non-profit and educational institutions. → Solve CRM also offers 24/7 support. It emphasizes on phone and email support, providing necessary assistance for its diverse user base including the tech and real estate sectors. →
Segments and Industries Blackbaud CRM is predominantly used by large enterprises in non-profit, education, and healthcare. Its industry focus caters to service and management needs critical to these sectors. → Solve CRM finds its home in large enterprises across varied sectors like real estate, IT, and non-profit, illustrating its versatility in supporting diverse operational strategies. →
Operational Alignment Blackbaud CRM is integrated to fit complex workflows, ideal for large-scale non-profits and educational bodies needing comprehensive management tools. → Solve CRM is tailored for workflows that require collaboration and engagement across various platforms. It supports businesses with dynamic operational needs and scale. →
lightning

Applying your context and needs changes the comparison

Blackbaud CRM and Solve CRM: Best activities based on customer satisfaction

Blackbaud CRM in Action: Unique Activities

How does Blackbaud CRM facilitate Relationship Management?
Blackbaud CRM is a cloud-based solution that helps enterprise-level nonprofits manage fundraising and marketing activities.nIt provides comprehensive customer relationship management features, including reporting and data analysis.nThis software helps organizations build stronger relationships with their constituents by enabling them to tailor their approach based on individual needs.
"...Blackbaud CRM is a cloud fundraising and relationship management solution built on Microsoft Azure specifically for enterprise-level fundraising and marketing needs...." Peer review from Blackbaud

Solve CRM in Action: Unique Activities

How can Solve CRM optimize your Contact List Management Workflow?
Solve 360 effectively manages contacts, facilitating client and customer data organization, collaboration on projects, and tracking contact interactions. The software also enables data export and analysis, allowing for trend identification within client data. The software is primarily designed for contact management, with project management functionality being less robust.
"...since I'm on the road a lot I was looking for something that worked well on a mobile device, and allowed me to see client contact information from the main screen without having to click through many screens or hitting edit in order to see things like the address...." Peer review by Fred C, Technical Director, Computer & Network Security
What makes Solve CRM ideal for Engagement Management?
The Engagement Management capabilities streamline client interactions, facilitating tracking of leads, organizing follow-ups, and managing tasks across multiple team members. The system integrates with Google Sheets, enabling customizable reporting and analysis of data. However, there are reported limitations in the sales cycle process.
"...Boutique consulting business - managing client engagements, prospecting for new clients...." Peer review by Ward C., Human Resources
How can Solve CRM enhance your Workflow Management process?
The system helps teams manage customer workflows and provides a single location for client and workflow information. It offers various features including flexible workflows, individualised task lists, and Google Sheets report integration. The system's workflow functionality is difficult to implement.
"...It is a one stop shop for information about clients and workflow...." Peer review by Zachary, Imperial lifestyle managment
What Are the key features of Solve CRM for Collaboration?
The solution offers a collaborative workspace to manage contacts, teams, tasks, sales, and processes. It facilitates efficient collaboration by providing a centralized location for information and enabling teams to work off the same page. The platform is designed for smaller businesses and teams, and its capabilities may be limited for larger organizations with more complex needs.
"...The natural way the tool fits our business workflow; the speed of finding information that is important to us; versatility of the project blogs; how we can collaborate securely with our clients using project blogs...." Peer review by Robert W.
Why is Solve CRM the best choice for Communication Management?
The system allows for effective communication management by enabling users to segment contacts, send bulk emails, and track email opens and delivery. This tool facilitates efficient communication with clients through features like email tracking, call logging, and mass email campaigns. However, the system is limited by its inability to send complex emails and its reliance on a higher pricing tier for transactional email services.
"...I love Solve because it has a friendly interface so it is very easy to use since it allows me to do my work much faster, on the other hand, I can observe the relationship between the different projects or structures and the directors of the same and thus be able to have the information at hand at the time of any work meeting, or a project presentation to new investors and department managers, also having the option to tag any shareholder or director can send emails in bulk...." Peer review by David I. M, Office Manager

IT and Other Capabilities

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  • Medium
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Business Setting

Blackbaud CRM Solve CRM
Peer score 3.6 4.4
Peer insights 672 630
Top industries
Non Profit Organization Management 62.0%
Education 15.0%
Hospital & Health Care 6.0%
Real Estate 11.0%
Non Profit Organization Management 10.0%
Information Technology And Services 8.0%
SMB and Mid-Market 87.0% 89.0%
Enterprise 13.0% 11.0%
Pricing Blackbaud CRM

News

Latest Blackbaud CRM news

Blackbaud Reinforces Its Responsible AI Approach With Independent Certifications

Blackbaud has achieved two RAISE Pathway certifications from the Responsible AI Institute, validating its responsible AI governance practices. The Generative AI Foundation Badge and the Responsible AI Foundation Badge confirm Blackbaud's adherence to global standards, including NIST and ISO/IEC, ensuring trust in its AI-powered solutions for social impact organizations.

18/08/2026 - source