Blackbaud CRM Overview

Blackbaud CRM offers advanced fundraising and CRM software for organizations. Productive relationships are built using industry-leading tools.

Use Cases

Customers recommend Direct Marketing, Contact List Management, Relationship Management, as the business use cases that they have been most satisfied with while using Blackbaud CRM.

Other use cases:

  • Communication Management
  • Engaging And Following Up
  • Helpdesk Management
  • Workflow Management
  • Contract Management
  • Knowledge Management
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Blackbaud CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
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Blackbaud CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Blackbaud CRM works with different mediums / channels such as Website, Social Media, Offline, etc.

Blackbaud CRM's features include Recording, Dashboard, and Personalization.


"...Keeping the Fundraising team on track with follow up and follow through when working with donors...." Peer review by Sandy Dobbs, Development Director, South Christian High School

Blackbaud CRM, Neon CRM, Giveffect, Blackbaud eTapestry, Virtuous CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Blackbaud CRM

Top Industries

  • Non-Profit Organization Management
  • Education
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Blackbaud CRM is popular in Non-Profit Organization Management, Education, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Blackbaud CRM Use Cases

Why is Blackbaud CRM the best choice for Contact List Management?

Blackbaud CRM enables comprehensive contact management, allowing users to collect biographical information, track giving history, and manage campaign interactions. The platform facilitates tracking donor contacts, reports, and giving information across various fields, including alumni and donor relations. It also supports media uploads, action track creation, and membership selling and tracking.
"...It is used to track donor contact reports and giving information and a broad spectrum of alumni and donor information...." Peer review by Verified User, Executive in Marketing, Non-Profit Organization Management

How efficiently Does Blackbaud CRM manage your Relationship Management?

Blackbaud CRM is a cloud-based solution that helps enterprise-level nonprofits manage fundraising and marketing activities. It provides comprehensive customer relationship management features, including reporting and data analysis. This software helps organizations build stronger relationships with their constituents by enabling them to tailor their approach based on individual needs.
"...It is used to run reports and in overall relationship management with key people...." Peer review by Executive in Marketing

What makes Blackbaud CRM ideal for Communication Management?

Why is Blackbaud CRM the best choice for Engaging And Following Up?

21+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Blackbaud CRM solved their CRM needs. Cuspera uses 672 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.


Practical customizations in Blackbaud CRM - 2021 Blackbaud Developers' Conference

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Frequently Asked Questions(FAQ)

for Blackbaud CRM

What is Blackbaud CRM?

nGAGEMENT is a gamification and employee engagement software for call centres which use social media, game mechanics and recognition concepts to motivate employees to deliver the best possible customer experience.

It influences employees desire for competition, collaboration, achievement, status and recognition. It allows to track employee engagement, boost performance through gamification to transform KPIs, encourage friendly competition, automate contests and challenges, monitor teams, assign personalized goals and reward employees.

It allows to track and measure employee engagement through nGAGEMENT points that is accumulated by participating in daily activities that improve retention, skills, quality of work and KPIs. Employees can view their daily points and see top performers hence inspiring them to improve their performance. These nGAGEMENT points help managers to understand engagement levels, employee motivation and participation. It allows to track, measure and gamify KPIs to enhance accountability and workplace productivity. The software provides data transfer from multiple call centres into the interactive employee engagement management platform. It allows to create, schedule and organize contests in one place and to recognize and display the top performers. It also allows employees to challenge each other in friendly competition. It provides managers with detailed analytics on performance, quality of work and actionable insights. Managers can also create and track individual custom goals for the employees and get in-depth insights on individual performance.

What is Blackbaud CRM used for?

Blackbaud CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Direct Marketing, Contact List Management and Relationship Management .

What are the top features of Blackbaud CRM?

Recording, Dashboard and Personalization are some of the top features of Blackbaud CRM.

Who uses Blackbaud CRM?

Blackbaud CRM is used by Non-Profit Organization Management, Education and Hospital & Health Care among other industries.

What are Blackbaud CRM alternatives?

Neon CRM, Giveffect, Blackbaud ETapestry and Virtuous CRM are popular alternatives for Blackbaud CRM.

Where is Blackbaud CRM located?

Blackbaud CRM is headquartered at 65 Fairchild Street, Charleston, SC 29492.

Peers used Blackbaud CRM for direct marketing and contact list management

Blackbaud CRM Features

  • Low
  • Medium
  • High
Custom Reports


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Custom Reports


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Software Failure Risk Guidance


for Blackbaud CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Blackbaud CRM

Blackbaud Profile

Company Name


Company Website

Year Founded


HQ Location

65 Fairchild Street, Charleston, SC 29492