Blackbaud CRM Overview
This is a summary of the comprehensive capabilities and benefits of Blackbaud CRM based on over 672 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Blackbaud CRM, Neon CRM, Giveffect, Blackbaud eTapestry, Virtuous CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Blackbaud CRM is right for your needs? Our Cuspera AI engine can evaluate how Blackbaud CRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
Blackbaud CRM supports business activities such as:
- Direct Marketing
- Contact List Management
- Relationship Management
- Communication Management
- Engaging And Following Up
Blackbaud CRM can help you with many business goals, such as Enhance Customer Relationships, Improve Digital And Social Presence, Increase Sales & Revenue, Improve ROI, and Increase Customer Life Time Value. It can help manage these activities if you use Website Social Media Offline etc. for these needs. As a solution, Blackbaud CRM's capabilities include Recording, Dashboard, and Personalization.
Blackbaud CRM was founded in 1981. Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"...Bolster direct mail programs by integrating your direct marketing campaigns with your constituent information; set budgets, identify high-performing donor segments, and gauge real-time performance results...." Customer Relationship Management (CRM) Software for Nonprofits
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Blackbaud CRM solved their CRM needs. Cuspera uses 672 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities peers achieved using Blackbaud CRM.
Use Cases
Peers recommend Direct Marketing , Contact List Management , Relationship Management , as the business use cases that they have been most satisfied while using Blackbaud CRM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Direct Marketing with Website, Social Media, Offline and Causes And Charity |
4.86/5 ★ |
"...Bolster direct mail programs by integrating your direct marketing campaigns with your constituent information; set budgets, identify high-performing donor segments, and gauge real-time performance results...." Customer Relationship Management (CRM) Software for Nonprofits |
| Contact List Management |
4.82/5 ★ |
"...I used it in the development department in a variety of ways:Donor information-donation tracking, contactable informationWebsite platformMembership selling and trackingManaging campaignsEvent..." Peer review by Verified User, Vice-President in Other, Non-Profit Organization Management |
| tracking contacts |
4.67/5 ★ |
"...I used it in the development department in a variety of ways: Donor information-donation tracking, contactable informationWebsite platformMembership selling and trackingManaging campaignsEvent..." Peer review by Vice-President in Other |
| contacts history |
4.16/5 ★ |
"...You can not only collect biographical information, you can also upload media, create action tracks (work flows), record giving history, etc...." Peer review by Adrienne G., Manager, Programs & Operations, Non-Profit Organization Management |
| Relationship Management with Offline, Causes And Charity and Omnichannel |
4.75/5 ★ |
"...It is used to run reports and in overall relationship management with key people...." Peer review by Verified User, Executive in Marketing, Non-Profit Organization Management |
| PEER EXPERIENCES | |
|---|---|
| Direct Marketing with Website, Social Media, Offline and Causes And Charity |
4.86/5 ★ |
"...Bolster direct mail programs by integrating your direct marketing campaigns with your constituent information; set budgets, identify high-performing donor segments, and gauge real-time performance results...." Customer Relationship Management (CRM) Software for Nonprofits |
|
| Contact List Management |
4.82/5 ★ |
"...I used it in the development department in a variety of ways:Donor information-donation tracking, contactable informationWebsite platformMembership selling and trackingManaging campaignsEvent..." Peer review by Verified User, Vice-President in Other, Non-Profit Organization Management |
|
| tracking contacts |
4.82/5 ★ |
| contacts history |
4.82/5 ★ |
| Relationship Management with Offline, Causes And Charity and Omnichannel |
4.75/5 ★ |
"...It is used to run reports and in overall relationship management with key people...." Peer review by Verified User, Executive in Marketing, Non-Profit Organization Management |
|
21+ more Business Use Cases
Our AI advisor, Wyz, harnessed 672 insights from peers and experts to help you assess how these Blackbaud CRM use cases fit your CRM needs.
Frequently Asked Questions(FAQ)
for Blackbaud CRM
What is Blackbaud CRM?
What is Blackbaud CRM used for?
What are the top features of Blackbaud CRM?
Who uses Blackbaud CRM?
What are Blackbaud CRM alternatives?
Where is Blackbaud CRM located?
Popular Business Setting
for Blackbaud CRM
Top Industries
- Non-Profit Organization Management
- Education
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Blackbaud CRM to Enhance customer relationships and Improve digital and social presence
Blackbaud CRM Alternatives
Peer and Expert Opinion on Features
for Blackbaud CRM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (42) |
| Dashboard | Read Reviews (10) |
| Personalization | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (42) |
| Dashboard | Read Reviews (10) |
| Personalization | Read Reviews (9) |
IT and Other Capabilities
for Blackbaud CRM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (63) |
| Data Import | Read Reviews (150) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (63) |
| Data Import | Read Reviews (150) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (9) |
| Phone Support | Read Reviews (8) |
| Chat Support | Read Reviews (14) |
| 24/7 Support | Read Reviews (87) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (9) |
| Phone Support | Read Reviews (8) |
| Chat Support | Read Reviews (14) |
| 24/7 Support | Read Reviews (87) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (106) |
| Analytics | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (106) |
| Analytics | Read Reviews (12) |
Software Failure Risk Guidance
?for Blackbaud CRM
Overall Risk Meter
Top Failure Risks for Blackbaud CRM
Vendor Profile Details
HQ Location
65 Fairchild Street, Charleston, SC 29492
Employees
1001-5000
Social
Financials
IPO
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