Blackbaud CRM Overview
Blackbaud CRM offers advanced fundraising and CRM software for organizations. Productive relationships are built using industry-leading tools.
Use Cases
Customers recommend Direct Marketing, Contact List Management, Relationship Management, as the business use cases that they have been most satisfied with while using Blackbaud CRM.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Blackbaud CRM.
Blackbaud CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Blackbaud CRM works with different mediums / channels such as Website. Social Media. Offline etc.
Blackbaud CRM's features include Recording, Dashboard, and Personalization. and Blackbaud CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also Blackbaud CRM analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It also provides tools for your participants, so they can customize their experience with your website and your communications, manage their own fundraising and participation, and conduct their own peer-to-peer fundraising efforts...." Peer review by Manager in Marketing
Peer review evidence (same sources as the product rating summary)
"...Blackbaud CRM brings together disparate information such as annual and capital giving, major giving, online communication, social media, and direct marketing systems across the various programs and various organization sites With a single system of records that can be securely and efficiently shared, organizations are able to turn their data into timely, actionable information that maximizes their fundraising and program efforts, synchronizes campaigns across an organization, and ultimately strengthens relationships with constituents and supporters...." Peer review
"...It is used to track donor contact reports and giving information and a broad spectrum of alumni and donor information...." Peer review by Verified User, Executive in Marketing, Non-Profit Organization Management
"...It is used to run reports and in overall relationship management with key people...." Peer review by Executive in Marketing
Blackbaud CRM, Giveffect, Funraise, CiviCRM, Virtuous CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Blackbaud CRM
Top Industries
- Non-Profit Organization Management
- Education
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Blackbaud CRM is popular in Non-Profit Organization Management, Education, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.
Blackbaud CRM Customer wins, Customer success stories, Case studies
What Are the key features of Blackbaud CRM for Contact List Management?
How efficiently Does Blackbaud CRM manage your Relationship Management?
What solutions does Blackbaud CRM provide for Communication Management?
How efficiently Does Blackbaud CRM manage your Engaging And Following Up?
11 buyers and buying teams have used Cuspera to assess how well Blackbaud CRM solved their CRM needs. Cuspera uses 672 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Blackbaud Announces New Measures to Support Customers and Global Community in Response to COVID-19 Pandemic
Practical customizations in Blackbaud CRM - 2021 Blackbaud Developers' Conference
Frequently Asked Questions (FAQ)
What buyers ask before choosing Blackbaud CRM
What is Blackbaud CRM?
nGAGEMENT is a gamification and employee engagement software for call centres which use social media, game mechanics and recognition concepts to motivate employees to deliver the best possible customer experience.
It influences employees desire for competition, collaboration, achievement, status and recognition. It allows to track employee engagement, boost performance through gamification to transform KPIs, encourage friendly competition, automate contests and challenges, monitor teams, assign personalized goals and reward employees.
It allows to track and measure employee engagement through nGAGEMENT points that is accumulated by participating in daily activities that improve retention, skills, quality of work and KPIs. Employees can view their daily points and see top performers hence inspiring them to improve their performance. These nGAGEMENT points help managers to understand engagement levels, employee motivation and participation. It allows to track, measure and gamify KPIs to enhance accountability and workplace productivity. The software provides data transfer from multiple call centres into the interactive employee engagement management platform. It allows to create, schedule and organize contests in one place and to recognize and display the top performers. It also allows employees to challenge each other in friendly competition. It provides managers with detailed analytics on performance, quality of work and actionable insights. Managers can also create and track individual custom goals for the employees and get in-depth insights on individual performance.
What is Blackbaud CRM used for?
What are the top features of Blackbaud CRM?
Who uses Blackbaud CRM?
What are Blackbaud CRM alternatives?
Where is Blackbaud CRM located?
Peers used Blackbaud CRM for direct marketing and contact list management
Blackbaud CRM Competitors
Blackbaud CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (106) |
| Analytics | Read Reviews (12) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (106) |
| Analytics | Read Reviews (12) |
Blackbaud CRM Integrations
Blackbaud CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Blackbaud CRM
Overall Risk Meter
Top Failure Risks for Blackbaud CRM
Blackbaud, Inc. News
Blackbaud Announces Date of Third Quarter 2026 Financial Results - TradingView
Blackbaud will announce its third quarter 2026 financial results on October 28, 2026, before U.S. markets open. A conference call will follow to discuss the results.
Blackbaud Expands AI Leadership with Platform for Good and Lantern at bbcon 2026
Blackbaud unveiled its Platform for Good and Lantern at bbcon 2026, enhancing AI-powered solutions for social impact. Platform for Good integrates data and AI across the Blackbaud ecosystem, while Lantern, developed with Databricks, optimizes fundraising intelligence. These innovations aim to expand organizational capacity and improve decision-making in the social impact sector.
BILL Expands Embedded Payments Reach With Blackbaud Partnership
BILL Holdings partners with Blackbaud to integrate its payment-processing capabilities into Blackbaud's Financial Edge NXT via Payment Assistant. This integration aims to streamline accounts payable processes for nonprofit and education finance teams, enhancing invoice processing and vendor payments. The phased rollout will initially support U.S.-based customers, with further integrations planned.
Blackbaud CEO Mike Gianoni Invests in NGS, Joins as Strategic Advisor
Blackbaud CEO Mike Gianoni has made a strategic investment in Newmoyer Geospatial Solutions LLC (NGS) and joined as a Strategic Advisor. Gianoni will assist NGS in transitioning from an engineering services company to a software company, leveraging his extensive experience in building scalable software businesses.
Blackbaud, Inc. Profile
HQ Location
65 Fairchild Street, Charleston, SC 29492
Employees
1001-5000
Social
Financials
IPO
