Blackbaud CRM Overview

Blackbaud CRM offers advanced fundraising and CRM software for organizations. Productive relationships are built using industry-leading tools.

Use Cases

Customers recommend Direct Marketing, Contact List Management, Relationship Management, as the business use cases that they have been most satisfied with while using Blackbaud CRM.

Other use cases:

  • Communication Management
  • Engaging And Following Up
  • Helpdesk Management
  • Workflow Management
  • Contract Management
  • Knowledge Management
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Blackbaud CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Blackbaud CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Blackbaud CRM works with different mediums / channels such as Website. Social Media. Offline etc.

Blackbaud CRM's features include Recording, Dashboard, and Personalization. and Blackbaud CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also Blackbaud CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Blackbaud CRM is a cloud fundraising and relationship management solution built on Microsoft Azure specifically for enterprise-level fundraising and marketing needs...." Peer review from Blackbaud

Blackbaud CRM, Floify, monday sales CRM, AllProWebTools, Memberplanet, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Blackbaud CRM

Top Industries

  • Non-Profit Organization Management
  • Education
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Blackbaud CRM is popular in Non-Profit Organization Management, Education, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Blackbaud CRM Customer wins, Customer success stories, Case studies

What makes Blackbaud CRM ideal for Contact List Management?

How does Blackbaud CRM address your Relationship Management Challenges?

What solutions does Blackbaud CRM provide for Communication Management?

How can Blackbaud CRM optimize your Engaging And Following Up Workflow?

11 buyers and buying teams have used Cuspera to assess how well Blackbaud CRM solved their CRM needs. Cuspera uses 672 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Blackbaud Announces Powerful Customer Outcomes

Blackbaud highlights significant customer outcomes, showcasing the impact of its AI-powered solutions in the social impact sector. Customers report time savings, increased fundraising, and improved e...ngagement. Blackbaud's solutions enhance efficiency and connectivity, enabling nonprofits to accelerate their missions and create more impact.

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Cancer Research Society - Nonprofit Organization Management

Blackbaud TeamRaiser helped Cancer Research Society grow annual fundraising by 941%. The Challenge Against Cancer program uses TeamRaiser for peer-to-peer fundraising events. Participants create cust...om pages, share stories, and track progress. TeamRaiser tools boost engagement and make fundraising easy. Real-time analytics and outreach features help maximize donations and build community.

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Georgian College - Education

Blackbaud Raiser’s Edge NXT with Prospect Insights helped Georgian College improve alumni engagement and fundraising. The college used AI-powered analytics to quickly identify the top 700 major givin...g prospects. This made it easier to focus on donors with the highest likelihood to give. The tool helped staff save time and use resources better. Georgian College now targets the right people for events and fundraising, supporting its skilled trades campaign.

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Gonzaga College High School - Education

Blackbaud’s Total School Solution helped Gonzaga College High School connect its school community. The school used cloud-based tools for records, tuition, enrollment, fundraising, and finance. Gonzag...a saw more families apply, revenue growth, and fewer late payments. Moving summer packets online saved over $20,000 and two days of staff time. The school tailored tuition discounts to fit each family’s needs.

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Hebron Christian Academy - Education - Large

Blackbaud Billing Management helped Hebron Christian Academy streamline tuition and billing. The school needed a solution for its new continuous enrollment model. Blackbaud Billing Management integra...ted with their existing systems. The school fully implemented the platform in four months. 93% of households set up accounts and payments in the first few weeks. Staff and families now enjoy a simpler, more efficient billing process.

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University of Georgia - Education

Blackbaud Predictive Analytics helped the University of Georgia improve annual giving campaigns. The university used predictive analytics scores to refine donor segmentation and target lists. They re...duced the audience size for a year-end appeal by over 50%. The response rate more than doubled, and ROI increased by 19%. Direct mail efforts led to a 910% increase in Presidents Club donors year-over-year.

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Practical customizations in Blackbaud CRM - 2021 Blackbaud Developers' Conference

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Frequently Asked Questions(FAQ)

for Blackbaud CRM

What is Blackbaud CRM?

nGAGEMENT is a gamification and employee engagement software for call centres which use social media, game mechanics and recognition concepts to motivate employees to deliver the best possible customer experience.

It influences employees desire for competition, collaboration, achievement, status and recognition. It allows to track employee engagement, boost performance through gamification to transform KPIs, encourage friendly competition, automate contests and challenges, monitor teams, assign personalized goals and reward employees.

It allows to track and measure employee engagement through nGAGEMENT points that is accumulated by participating in daily activities that improve retention, skills, quality of work and KPIs. Employees can view their daily points and see top performers hence inspiring them to improve their performance. These nGAGEMENT points help managers to understand engagement levels, employee motivation and participation. It allows to track, measure and gamify KPIs to enhance accountability and workplace productivity. The software provides data transfer from multiple call centres into the interactive employee engagement management platform. It allows to create, schedule and organize contests in one place and to recognize and display the top performers. It also allows employees to challenge each other in friendly competition. It provides managers with detailed analytics on performance, quality of work and actionable insights. Managers can also create and track individual custom goals for the employees and get in-depth insights on individual performance.

What is Blackbaud CRM used for?

Blackbaud CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Direct Marketing, Contact List Management and Relationship Management .

What are the top features of Blackbaud CRM?

Recording, Dashboard and Personalization are some of the top features of Blackbaud CRM.

Who uses Blackbaud CRM?

Blackbaud CRM is used by Non-Profit Organization Management, Education and Hospital & Health Care among other industries.

What are Blackbaud CRM alternatives?

Floify, Monday Sales CRM, AllProWebTools and Memberplanet are popular alternatives for Blackbaud CRM.

Where is Blackbaud CRM located?

Blackbaud CRM is headquartered at 65 Fairchild Street, Charleston, SC 29492.
lightning

Peers used Blackbaud CRM for direct marketing and contact list management

Blackbaud CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.61/5 ★

Read Reviews (106)
Analytics

3.40/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.61/5 ★

Read Reviews (106)
Analytics

3.40/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Blackbaud CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Blackbaud CRM

Blackbaud, Inc. News

Awards

Blackbaud Wins Awards for AI Innovation & Responsible Tech

Blackbaud received three prestigious awards for its AI innovation and responsible technology development. The accolades include the BIG Innovation Award, the Responsible AI Institute's RAISE Award, and the Stevie Award for Thought Leadership Campaign of the Year. These awards highlight Blackbaud's commitment to ethical AI and its transformative impact on the social impact sector through initiatives like the Intelligence for Good and the AI Coalition for Social Impact.

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Partnership

Blackbaud Welcomes 11 AI-Powered Startups to Social Good Tech Accelerator

Blackbaud has introduced 11 AI-powered startups to its Social Good Tech Accelerator, reinforcing its commitment to fostering innovation in the social impact sector. This cohort includes startups focusing on enhancing nonprofit operations through AI-driven solutions. The program aims to empower these ventures by integrating them with Blackbaud's ecosystem, offering resources, and promoting diverse voices in tech.

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Partnership

Blackbaud Supports Generation: You Employed for Workforce Development and Economic Mobility

Blackbaud announced a multi-year philanthropic partnership with Generation: You Employed, providing a six-figure donation to enhance workforce development through AI-driven curriculum tools. This initiative aims to improve economic mobility by equipping individuals with skills for meaningful employment, aligning with Blackbaud's commitment to social impact and inclusion.

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Product

Blackbaud Launches New Category of AI Agent with General Availability ...

Blackbaud has launched its Development Agent, the first AI agent in its new "Agent for Good" category, now available to Raiser's Edge NXT customers in the U.S. This agent, designed for social impact, autonomously manages donor engagement, enhancing fundraising capabilities. Blackbaud plans to expand its AI offerings across other products and markets.

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Blackbaud, Inc. Profile

Company Name

Blackbaud, Inc.

Company Website

https://www.blackbaud.com/

Year Founded

1981

HQ Location

65 Fairchild Street, Charleston, SC 29492

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO