Blackbaud CRM Overview

Blackbaud CRM offers advanced fundraising and CRM software for organizations. Productive relationships are built using industry-leading tools.

Use Cases

Customers recommend Direct Marketing, Contact List Management, Relationship Management, as the business use cases that they have been most satisfied with while using Blackbaud CRM.

Other use cases:

  • Communication Management
  • Engaging And Following Up
  • Helpdesk Management
  • Workflow Management
  • Contract Management
  • Knowledge Management
  • Training & Onboarding
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Blackbaud CRM.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
See all business priorities See less business priorities

Blackbaud CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Blackbaud CRM works with different mediums / channels such as Website. Social Media. Offline etc.

Blackbaud CRM's features include Recording, Dashboard, and Personalization. and Blackbaud CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also Blackbaud CRM analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Keeping the Fundraising team on track with follow up and follow through when working with donors...." Peer review by Sandy Dobbs, Development Director, South Christian High School

Blackbaud CRM, Giveffect, Funraise, CiviCRM, Virtuous CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Blackbaud CRM

Top Industries

  • Non-Profit Organization Management
  • Education
  • Hospital & Health Care

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Blackbaud CRM is popular in Non-Profit Organization Management, Education, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.

Blackbaud CRM Customer wins, Customer success stories, Case studies

How can Blackbaud CRM optimize your Contact List Management Workflow?

How can Blackbaud CRM optimize your Relationship Management Workflow?

How can Blackbaud CRM enhance your Communication Management process?

How efficiently Does Blackbaud CRM manage your Engaging And Following Up?

11 buyers and buying teams have used Cuspera to assess how well Blackbaud CRM solved their CRM needs. Cuspera uses 672 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Berwick Academy - Education

Blackbaud's suite of education management solutions helped Berwick Academy automate processes and improve efficiency. The school moved to a connected, cloud-based system, making it easier for tech-sa...vvy families to access resources. Parents now enjoy a seamless experience for grades, billing, and contracts. The platform improved communication and information sharing. Berwick Academy values its influence on product development with Blackbaud.

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Catholic Charities of the Diocese of Madison - Non Profit Organization Management

Payment Assistant, part of Blackbaud Financial Edge NXT, helped Catholic Charities of the Diocese of Madison automate and streamline their payment processes. The finance team no longer prints checks ...or stuffs envelopes. Payments are processed with one click, giving real-time visibility into payment status. The virtual card feature made vendor payments secure and easy. The team saved a lot of time and improved efficiency.

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Porter-Gaud School - Education

Blackbaud Raiser’s Edge NXT Optimized Donation Forms helped Porter-Gaud School save time and streamline giving processes. Staff now complete donation entry in less than half the time. The new forms a...re easy for parents and staff to use. Receivables increased by over $10,000 compared to last year. The school can create custom forms for different campaigns, making fundraising more flexible and efficient.

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Martlets - Hospital & Health Care

Martlets used Blackbaud Raiser’s Edge NXT and Blackbaud Merchant Services to improve their fundraising. The software let them process donations faster and send automatic thank-you messages. This cut ...out manual steps and reduced errors. The team now spends less time on admin and more time connecting with supporters. Martlets saw benefits from purpose-built donation forms and increased online giving.

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Bow Valley College - Education

Raiser's Edge NXT helps Bow Valley College improve fundraising with strong analytics and reporting. The college uses the platform to manage donor data, track alumni engagement, and support major gift... workflows. With real-time information and custom reports, the team makes data-driven decisions and forecasts donations. Bow Valley College surpassed its $25 million fundraising target in the quiet phase and has raised $30 million toward a $35 million goal. The platform enables precise goal setting and effective team collaboration.

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The Salvation Army, USA Southern Territory - Non Profit Organization Management

Blackbaud Enterprise Fundraising CRM helps The Salvation Army, USA Southern Territory manage donor data and fundraising. The software supports over 600 users across 15 states. It streamlines workflow...s and boosts productivity for staff. The system helps engage 6.5 million constituents. The organization distributed 60,011 food boxes and provided over 426,000 snacks last year. Staff value the flexibility, integration, and support from Blackbaud and partners like BrightVine.

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Practical customizations in Blackbaud CRM - 2021 Blackbaud Developers' Conference

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Frequently Asked Questions(FAQ)

for Blackbaud CRM

What is Blackbaud CRM?

nGAGEMENT is a gamification and employee engagement software for call centres which use social media, game mechanics and recognition concepts to motivate employees to deliver the best possible customer experience.

It influences employees desire for competition, collaboration, achievement, status and recognition. It allows to track employee engagement, boost performance through gamification to transform KPIs, encourage friendly competition, automate contests and challenges, monitor teams, assign personalized goals and reward employees.

It allows to track and measure employee engagement through nGAGEMENT points that is accumulated by participating in daily activities that improve retention, skills, quality of work and KPIs. Employees can view their daily points and see top performers hence inspiring them to improve their performance. These nGAGEMENT points help managers to understand engagement levels, employee motivation and participation. It allows to track, measure and gamify KPIs to enhance accountability and workplace productivity. The software provides data transfer from multiple call centres into the interactive employee engagement management platform. It allows to create, schedule and organize contests in one place and to recognize and display the top performers. It also allows employees to challenge each other in friendly competition. It provides managers with detailed analytics on performance, quality of work and actionable insights. Managers can also create and track individual custom goals for the employees and get in-depth insights on individual performance.

What is Blackbaud CRM used for?

Blackbaud CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Improve Digital And Social Presence by Direct Marketing, Contact List Management and Relationship Management .

What are the top features of Blackbaud CRM?

Recording, Dashboard and Personalization are some of the top features of Blackbaud CRM.

Who uses Blackbaud CRM?

Blackbaud CRM is used by Non-Profit Organization Management, Education and Hospital & Health Care among other industries.

What are Blackbaud CRM alternatives?

Giveffect, Funraise, CiviCRM and Virtuous CRM are popular alternatives for Blackbaud CRM.

Where is Blackbaud CRM located?

Blackbaud CRM is headquartered at 65 Fairchild Street, Charleston, SC 29492.
lightning

Peers used Blackbaud CRM for direct marketing and contact list management

Blackbaud CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

3.61/5 ★

Read Reviews (106)
Analytics

3.40/5 ★

Read Reviews (12)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.61/5 ★

Read Reviews (106)
Analytics

3.40/5 ★

Read Reviews (12)

Software Failure Risk Guidance

?

for Blackbaud CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Blackbaud CRM

Blackbaud, Inc. News

Company

Blackbaud Welcomes 12 AI-Powered Startups to Social Good Tech Accelerator

Blackbaud has announced the latest cohort for its Social Good Startup Program, welcoming 12 AI-driven startups focused on enhancing nonprofit and socially responsible operations. The program aims to empower early-stage ventures by integrating them with Blackbaud's ecosystem, fostering innovation in the social impact sector. The cohort includes diverse founders and offers tailored growth plans, access to resources, and promotional opportunities.

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Product

Blackbaud (NASDAQ: BLKB) unveils AI Agents for Good and nonprofit intelligent workflows - Stock Titan

Blackbaud unveiled AI-driven innovations at its bi-annual Product Update Briefings, introducing "Agents for Good" and expanding AI capabilities across fundraising, finance, K-12, and corporate impact solutions. Key updates include the Development Agent for donor management, AI features in Raiser's Edge NXT, and Document Intelligence in Financial Edge NXT. These enhancements aim to automate workflows and enhance data-driven engagement.

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Company

Blackbaud Expands India Presence with New Hyderabad Office, Strengthening Global Innovation and Social Impact - MSN

Blackbaud has opened a new office in Hyderabad, India, to enhance its global innovation efforts and increase its social impact.

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Financial

Blackbaud Announces 2025 Third Quarter Results

Blackbaud announced its 2025 third-quarter financial results, reporting a GAAP total revenue of $281.1 million, a 1.9% decrease due to the divestiture of EVERFI. Non-GAAP organic revenue increased by 5.2%. The company highlighted significant investments in AI at its bbcon conference, aiming to enhance customer engagement and operational efficiency. Blackbaud reiterated its full-year financial guidance and noted a stock repurchase plan.

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Blackbaud, Inc. Profile

Company Name

Blackbaud, Inc.

Company Website

https://www.blackbaud.com/

Year Founded

1981

HQ Location

65 Fairchild Street, Charleston, SC 29492

Employees

1001-5000

Social

Facebook Linkedin Twitter

Financials

IPO