Blackbaud CRM Overview
Blackbaud CRM offers advanced fundraising and CRM software for organizations. Productive relationships are built using industry-leading tools.
Use Cases
Customers recommend Direct Marketing, Contact List Management, Relationship Management, as the business use cases that they have been most satisfied with while using Blackbaud CRM.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Blackbaud CRM.
Blackbaud CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Blackbaud CRM works with different mediums / channels such as Website. Social Media. Offline etc.
Blackbaud CRM's features include Recording, Dashboard, and Personalization. and Blackbaud CRM support capabilities include Email Support, Phone Support, Chat Support, etc. also Blackbaud CRM analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It also provides tools for your participants, so they can customize their experience with your website and your communications, manage their own fundraising and participation, and conduct their own peer-to-peer fundraising efforts...." Peer review by Verified User, Manager in Marketing
Peer review evidence (same sources as the product rating summary)
"...Bolster direct mail programs by integrating your direct marketing campaigns with your constituent information; set budgets, identify high-performing donor segments, and gauge real-time performance results...." Customer Relationship Management (CRM) Software for Nonprofits
"...You can not only collect biographical information, you can also upload media, create action tracks (work flows), record giving history, etc...." Peer review by Adrienne G., Manager, Programs & Operations, Non-Profit Organization Management
"...It is used to run reports and in overall relationship management with key people...." Peer review by Executive in Marketing
Blackbaud CRM, Floify, monday sales CRM, AllProWebTools, Memberplanet, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Blackbaud CRM
Top Industries
- Non-Profit Organization Management
- Education
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Blackbaud CRM is popular in Non-Profit Organization Management, Education, and Hospital & Health Care and is widely used by Small Business, Mid Market, and Enterprise.
Blackbaud CRM Customer wins, Customer success stories, Case studies
What benefits does Blackbaud CRM offer for Contact List Management?
How does Blackbaud CRM address your Relationship Management Challenges?
How can Blackbaud CRM enhance your Communication Management process?
How can Blackbaud CRM optimize your Engaging And Following Up Workflow?
11 buyers and buying teams have used Cuspera to assess how well Blackbaud CRM solved their CRM needs. Cuspera uses 672 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Blackbaud Announces New Measures to Support Customers and Global Community in Response to COVID-19 Pandemic
Practical customizations in Blackbaud CRM - 2021 Blackbaud Developers' Conference
Frequently Asked Questions(FAQ)
for Blackbaud CRM
What is Blackbaud CRM?
nGAGEMENT is a gamification and employee engagement software for call centres which use social media, game mechanics and recognition concepts to motivate employees to deliver the best possible customer experience.
It influences employees desire for competition, collaboration, achievement, status and recognition. It allows to track employee engagement, boost performance through gamification to transform KPIs, encourage friendly competition, automate contests and challenges, monitor teams, assign personalized goals and reward employees.
It allows to track and measure employee engagement through nGAGEMENT points that is accumulated by participating in daily activities that improve retention, skills, quality of work and KPIs. Employees can view their daily points and see top performers hence inspiring them to improve their performance. These nGAGEMENT points help managers to understand engagement levels, employee motivation and participation. It allows to track, measure and gamify KPIs to enhance accountability and workplace productivity. The software provides data transfer from multiple call centres into the interactive employee engagement management platform. It allows to create, schedule and organize contests in one place and to recognize and display the top performers. It also allows employees to challenge each other in friendly competition. It provides managers with detailed analytics on performance, quality of work and actionable insights. Managers can also create and track individual custom goals for the employees and get in-depth insights on individual performance.
What is Blackbaud CRM used for?
What are the top features of Blackbaud CRM?
Who uses Blackbaud CRM?
What are Blackbaud CRM alternatives?
Where is Blackbaud CRM located?
Peers used Blackbaud CRM for direct marketing and contact list management
Blackbaud CRM Competitors
Blackbaud CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (106) |
| Analytics | Read Reviews (12) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (106) |
| Analytics | Read Reviews (12) |
Blackbaud CRM Integrations
Blackbaud CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Blackbaud CRM
Overall Risk Meter
Top Failure Risks for Blackbaud CRM
Blackbaud, Inc. News
Blackbaud Repeats as Newsweek's World's Greenest Companies
Blackbaud has been named to Newsweek's World's Greenest Companies list for the second consecutive year in 2026. This recognition highlights Blackbaud's commitment to sustainability, having achieved carbon neutrality for five years. The company's focus on ESG metrics may enhance its appeal to environmentally conscious clients in the nonprofit and social impact sectors.
Blackbaud Named to Newsweek's World's Greenest Companies List for ...
Blackbaud has been named one of the World's Greenest Companies for 2026 by Newsweek and Plant A Insights Group. This recognition highlights Blackbaud's efforts in reducing environmental impact and advancing sustainability, marking the second consecutive year the company has received this honor.
Blackbaud Named Among Top 850 World's Greenest Companies for Second ...
Blackbaud has been recognized among the top 850 firms on the World’s Greenest Companies 2026 list, evaluated on emissions, water use, waste, and sustainability disclosures. This marks its fifth year of carbon neutrality, achieved through remote work policies and conservation efforts.
Blackbaud Recognized for AI Innovation and Leadership by the American Business Awards
Blackbaud received two Bronze Stevie Awards from the American Business Awards for AI innovation and leadership. The company was recognized in the AI for Social Good category for its AI solutions aiding nonprofits, and Carrie Cobb, Blackbaud's chief data and AI officer, was honored in the Women in AI Leadership category for her ethical AI innovation efforts.
Blackbaud, Inc. Profile
HQ Location
65 Fairchild Street, Charleston, SC 29492
Employees
1001-5000
Social
Financials
IPO
