AYTM: Aytm's agile survey tool enables the creation of simple or complex surveys effortlessly. Precision and ease are achieved through an intuitive builder and expanding research automation tools.
SmileBack: SmileBack® is the leading customer satisfaction platform for MSPs, enabling IT professionals to collect, report, and act on CSAT and NPS feedback. Customer insights are efficiently managed.
Introducing AYTM and SmileBack
AYTM, SmileBack, Upwave, OfferIt, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
AYTM covers Market Research, Advertisement with Video, Customer Feedback Management, Collaboration, etc.
SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
AYTM and SmileBack: Best activities based on customer satisfaction
AYTM in Action: Unique Activities
How efficiently Does AYTM manage your Market Research?
"...It provides powerful insights to marketers at a fraction of the time and cost it would take using a marketing research firm...." Peer review by User
How can AYTM enhance your Advertisement process?
"...Capturing Reactions (Videos) Set up in minutes Vet up to 10 advertising videos in a monadic design to know that your final creative materials will be well received...." Online Market Research
Why is AYTM the best choice for Collaboration?
"...Run a full range of quantitative research, collaborate on survey design in real-time and launch complex sophisticated research tests including max-diff, choice-based conjoint, automated TURF, pricing optimization and more in minutes...." Peer review
SmileBack in Action: Unique Activities
Why is SmileBack the best choice for Collecting Feedback?
"...3 faces and ability to comment, we have increased our customer satisfaction response rate 1000% since using this product...." Peer review by Executive Sponsor
How can SmileBack optimize your Engaging Conversational Surveys Workflow?
"...Before SmileBack, we were using email replies for follow up with less than 10% feedback...." Peer review by Consultant in Information Technology
What benefits does SmileBack offer for Rating And Review Management?
"...The reports and insight it provides are invaluable during customer business reviews...." Peer review by James Oberhaus, Senior Partner, CPI Solutions
What makes SmileBack ideal for Helpdesk Management?
"...Any help desk scenario where you want the customer to easily be able to rate performance...." Peer review by Garland Alvey, Wireless Design Technician, Dominion Voice and Data
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Scale best practices
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Enhance customer relationships
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Launch new products
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Acquire customers
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Grow market share
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Build brand awareness
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Enter new markets internationally or locally
- See 4 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| AYTM | SmileBack | |
|---|---|---|
| Peer score | 4.6 | 4.8 |
| Peer insights | 935 | 1239 |
| Top industries |
Information Technology And Services 41.0%
Computer Software 19.0%
Management Consulting 19.0%
|
Information Technology And Services 60.0%
Computer Software 12.0%
Computer & Network Security 12.0%
|
| SMB and Mid-Market | 91.0% | 98.0% |
| Enterprise | 9.0% | 2.0% |
| Pricing | SmileBack |
News
Latest AYTM news
aytm Publishes First Quarterly Data Quality Benchmark Report, Setting the Standard for Transparency in Survey Research
aytm has published its first Data Quality Benchmark Report, showcasing transparency in survey research. The report, based on 1.1 million survey attempts, highlights metrics like a 2.6% abandon rate and a 5.4% post-survey cleanout rate. It aims to set a new standard for data quality verification in the market research industry.
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