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Autotask PSA vs Backlog: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Autotask PSA vs. Backlog is based on a specific set of business needs and context. The comparison uses 2246 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Autotask PSA and Backlog

Autotask PSA, and Backlog belong to a category of solutions that help Project Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Autotask PSA covers Sales Document Management, Workflow Management, Helpdesk Management, Contact List Management, etc.

Backlog focuses on Collaboration, Workflow Management, Training & Onboarding, Knowledge Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Autotask PSA

Focus area

Autotask PSA is better than Backlog for

Software Failure Risk

  • low

logo Backlog

Focus area

Backlog is better than Autotask PSA for

Software Failure Risk

  • medium

About

Autotask PSA -A Complete IT Business Management Platform..

Online Project Management Software to release great projects in one platform

Age

2004

Financials

M&A

Business Need

Total Processes
(we found evidences for)

41

30

Total Goals
(we found evidences for)

4

4

Top Processes

Evidences indicate better relative satisfaction


sales document management

contract management

proposal & quote management


workflow management


helpdesk management


contact list management


billing and invoice management


engagement management

engaging and following up


knowledge management


training & onboarding



community building



products & pricelist management


communication management

tracking & monitoring communications


social media management

social media analytics


generation of new leads


conversion management


opportunity management


performance management


category management


sales review & feedback


Top Goals

Goals Achieved

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • See 1 more
  • Improve ROI

  • Improve stakeholder relations

  • Improve internal communications

  • Improve navigation

  • See 1 more

Top Channels

Channels Used

  • offline

  • e-mail

  • point of sale

  • website

  • on premises

  • See 2 more
  • offline

  • e-mail

  • point of sale

  • website

  • on premises

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting