OMQ self service helps DB Connect manage customer requests fast. The company uses OMQ Contact and OMQ Assist to answer... questions and solve problems 24/7. Customers get interactive solutions like pictures, maps, and videos. DB Connect can update service knowledge quickly. Managing questions and answers is easy in the interface, says their customer service manager.
OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ Contact to answer questions in real time and reduce customer... inquiries. The dynamic contact form and central knowledge base made support faster and more accurate. Fewer follow-up questions led to higher customer satisfaction. Flixbus saw a clear drop in incoming requests and better ticket routing.
DB Connect, part of Deutsche Bahn, used OMQ Contact and OMQ Assist to improve customer service. They handle many requests... for carsharing and bike rentals, especially in summer. OMQ's AI tools reduced the number and response time of customer service requests. The system supports multiple languages and real-time text suggestions. DB Connect saw better service levels and now uses more OMQ products.
Flixbus used OMQ Contact to improve customer service speed and quality. The company implemented a dynamic contact form that recognizes... customer inquiries and suggests solutions in real time. This reduced the number of incoming requests and ensured faster processing. Central knowledge management in 32 languages supports both Flixbus and MeinFernbus brands. Customer satisfaction increased due to quicker and more accurate support.
OMQ Contact and OMQ Assist helped DB Connect improve customer service. DB Connect used OMQ's AI knowledge base to answer... support requests from around the world. The company reduced the number of customer inquiries and cut ticket processing times. OMQ's multilingual features made it easier to support customers in different languages. DB Connect decided to add more OMQ products after seeing positive results.
Retail Case Studies and Customer Success Stories with OMQ Assist
Klingel Gruppe
- Retail
OMQ Contact and OMQ Assist help Klingel Gruppe automate customer service in over 50 online shops. Klingel Gruppe uses OMQ... Contact to answer customer questions in real time on contact forms. The system supports 32 languages and works across all their European markets. OMQ Assist lets staff answer tickets quickly and with consistent quality. The solution improves efficiency and service quality for Klingel Gruppe, one of Germany's largest e-commerce and mail order companies.
OMQ Contact helped Globetrotter Ausrüstungs GmbH improve their online customer service. The company used OMQ Contact to answer customer questions... in real time through their website contact form. They integrated the solution in just one day. The system automatically handled over 50% of customer inquiries each month. This reduced the workload for service staff and improved the customer experience across the online shop.
OMQ Contact helped Klingel Group, a leading European mail order retailer, improve customer service. The company equipped over 50 online... shops with OMQ's AI-powered self-service solution. Customers now get real-time answers in 32 languages, reducing the need to contact support directly. OMQ Contact increased efficiency and service quality for Klingel's teams. Employees use OMQ Assist to answer tickets faster and more consistently.
OMQ Contact helped Globetrotter answer over 50% of customer requests automatically. The company used OMQ's smart contact form to improve... online customer service. Integration took just one day and reduced manual work for agents. Customers now get 24/7 support and faster answers. The new system increased satisfaction across the online shop.
OMQ Contact helped Klingel Gruppe improve their customer service. Customers get quick answers when they use the contact form. The... system shows three possible answers right away. This makes it easy for customers to find what they need. Klingel Gruppe now has better service quality and higher efficiency. The solution supports 32 languages.
Education Case Studies and Customer Success Stories with OMQ Assist
ETH Zürich
- Education
OMQ Chatbot helps ETH Zürich answer student questions right away. The university faced challenges with complex information and slow support.... OMQ Assist connects the knowledge base to the ticket system. Staff get instant answers and can help students faster. This improves service quality and speeds up work.
OMQ Assist and OMQ Contact help ETH Zürich manage internal knowledge and support. The university uses these tools to automate... answers for staff and students. OMQ Assist suggests solutions in real time, speeding up ticket handling in OTRS. OMQ Contact gives instant answers through the contact form. ETH Zürich improved process efficiency while keeping quality steady.
ETH Zurich used OMQ Assist and OMQ Contact to improve internal support. The university automated every inquiry from employees and... students with OMQ technology. OMQ Assist gives real-time solutions and speeds up ticket processing in the OTRS system. The Smart Desk helps answer IT and technical questions quickly. ETH Zurich optimized processes and kept quality high across departments.
Manufacturing Case Studies and Customer Success Stories with OMQ Assist
Hörmann
- Manufacturing
OMQ Assist helps Hörmann, a global manufacturer of doors and gates, improve customer service. Employees use OMQ Assist to get... real-time answers from a knowledge base. Answers come as videos, pictures, texts, or downloads. This makes work more efficient and processes more standard. Hörmann now answers customer requests in real time and has a clear digital customer dialogue.
OMQ Contact helps Hörmann automate customer service on their app and website. Hörmann needed a simple, cross-country support system for... their global business. They chose OMQ's AI-based knowledge database after a competitive process. The OMQ Contact tool answers customer questions in real time through the BiSecure app. This improved service levels and created a digital customer dialogue. Hörmann now answers customer inquiries instantly.
OMQ Contact helped Hörmann, a leading door and gate manufacturer, improve customer service. The company integrated OMQ's AI-based knowledge base... into its BiSecure app and website. Customers now get instant answers to their questions directly in the app. This made support easier and faster for users worldwide. Hörmann established real-time digital customer dialogue with OMQ technology.
OMQ helped KKT KOLBE automate its help page and complaint management. The company faced high email volumes and slow complaint... resolution. OMQ's AI-based knowledge base and smart forms reduced manual work. Service requests dropped by almost 80% during peak times. Employees and customers now get faster, more consistent answers. The solution improved both response quality and efficiency.
OMQ helped KKT KOLBE automate its help page and complaints process. The company used OMQ Help and smart forms to... cut customer service emails. Service requests dropped by almost 80% during peak times. Staff now find answers faster and can focus on complex cases. Customers get quick, high-quality support through a self-service portal.
Utilities Case Studies and Customer Success Stories with OMQ Assist
Stadtwerke Düren
- Utilities
- Medium
Düren, Germany
OMQ chatbot helped Stadtwerke Düren automate customer service. The chatbot answers 55% of customer queries in real time. This reduced... manual work for service agents. Customer satisfaction increased because questions are resolved quickly. The chatbot handles common questions and peaks in inquiries. Service agents can now focus on complex issues.
Stadtwerke Düren automated over half of their customer inquiries using the OMQ Chatbot. The chatbot was integrated within hours and... now resolves 55% of questions instantly. This reduces manual workload for service agents and boosts customer satisfaction. The chatbot handles common queries via chat and messaging apps, freeing agents to focus on complex issues. During peak times, the system ensures all customers get timely answers. Stadtwerke Düren plans to expand automation to more service channels.
Computer Software Case Studies and Customer Success Stories with OMQ Assist
Magix AG
- Computer Software
OMQ Assist helps Magix AG improve customer service. Magix uses OMQ Assist to answer support requests faster and make agent... training easier. The system's smart knowledge base cuts research time and gives agents quick answers. Magix reduced support processing time by up to 20%. Training new agents now takes 40% less time. Magix uses OMQ Contact, OMQ Help, and OMQ Assist for better support quality.
OMQ Assist helped Magix AG cut customer service costs and improve support quality. Magix used OMQ's knowledge base to speed... up agent response and reduce training time. The solution shortened editing time for support requests by up to 20%. Training new agents became 40% faster. Magix now delivers consistent, high-quality answers to customers worldwide.
Consumer Services Case Studies and Customer Success Stories with OMQ Assist
Deutsche Online Medien GmbH
- Consumer Services
- Small
Berlin, Germany
OMQ helped Deutsche Online Medien improve customer support for myphotobook and fotokasten. They used OMQ Contact and OMQ Help to... automate answers and provide a dynamic FAQ. The OMQ Assist integration gave service staff quick text modules for email replies. The system unified customer service across 12 European countries. It also reduced training costs and handled high volumes of requests during peak seasons.
Consumer Goods Case Studies and Customer Success Stories with OMQ Assist
myphotobook and fotokasten
- Consumer Goods
OMQ Contact helps myphotobook and fotokasten give fast answers to customers. The tool shows real-time responses in the contact field... of their website or app. Customers get answers right away, so they do not need to send as many requests. This reduces the total number of customer requests. The service is available on all devices and improves response times.
Other Industry Case Studies and Success Stories with OMQ Assist
Magix
- Software
OMQ Contact and OMQ Assist help Magix answer customer requests faster. OMQ Contact uses a special algorithm to reply to... about 30% of requests automatically. OMQ Assist suggests answers from a central knowledge base, cutting request processing time by at least 20%. Training time for new staff is shorter. Magix sees more consistent answers and higher service quality.
OMQ Contact and OMQ Help help Deutsche Online Medien improve customer service for myphotobook and fotokasten. The company uses OMQ... to automate support, unify service in 12 European countries, and cut training costs. OMQ Contact gives real-time answers in contact forms. OMQ Help provides a dynamic FAQ for customers. The OMQ knowledge base lets them update information once and share it across all channels. This keeps service quality high, even during busy seasons like Christmas.
