OMQ Assist Overview

OMQ Assist enhances efficiency by providing real-time information to service staff. Relevant data is accessed through a comprehensive knowledge database.

Here's the scoop on OMQ Assist! We've gathered over 44 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

OMQ Assist, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if OMQ Assist is right for your needs? Our Cuspera AI engine can evaluate how OMQ Assist fits your specific business needs, industry, and context. Get your personalized assessment report today.

OMQ Assist supports business activities such as:

  • Helpdesk Management
  • Workflow Management

As a solution, OMQ Assist's capabilities include Ticketing.

OMQ Assist Reviews

11 buyers and buying teams have used Cuspera to assess how well OMQ Assist solved their Help Desk needs. Cuspera uses 44 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Use Cases

Peers recommend Helpdesk Management , Workflow Management , as the business use cases that they have been most satisfied while using OMQ Assist.

See all use cases

Customer Stories

 

KKT KOLBE - Consumer Electronics - Medium

Pettstadt, Germany

OMQ helped KKT KOLBE automate its help page and complaint management. The company faced high email volumes and slow complaint resolution. OMQ's AI-based knowledge base and smart forms reduced manual ...work. Service requests dropped by almost 80% during peak times. Employees and customers now get faster, more consistent answers. The solution improved both response quality and efficiency.

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Stadtwerke Düren - Utilities - Medium

Düren, Germany

OMQ chatbot helped Stadtwerke Düren automate customer service. The chatbot answers 55% of customer queries in real time. This reduced manual work for service agents. Customer satisfaction increased b...ecause questions are resolved quickly. The chatbot handles common questions and peaks in inquiries. Service agents can now focus on complex issues.

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Stadtwerke Düren - Utilities - Medium

Düren, Germany

Stadtwerke Düren automated over half of their customer inquiries using the OMQ Chatbot. The chatbot was integrated within hours and now resolves 55% of questions instantly. This reduces manual worklo...ad for service agents and boosts customer satisfaction. The chatbot handles common queries via chat and messaging apps, freeing agents to focus on complex issues. During peak times, the system ensures all customers get timely answers. Stadtwerke Düren plans to expand automation to more service channels.

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KKT KOLBE - Consumer Electronics - Medium

Pettstadt, Germany

OMQ helped KKT KOLBE automate its help page and complaints process. The company used OMQ Help and smart forms to cut customer service emails. Service requests dropped by almost 80% during peak times.... Staff now find answers faster and can focus on complex cases. Customers get quick, high-quality support through a self-service portal.

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Magix - Software

OMQ Contact and OMQ Assist help Magix answer customer requests faster. OMQ Contact uses a special algorithm to reply to about 30% of requests automatically. OMQ Assist suggests answers from a central... knowledge base, cutting request processing time by at least 20%. Training time for new staff is shorter. Magix sees more consistent answers and higher service quality.

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myphotobook and fotokasten - Consumer Goods

OMQ Contact helps myphotobook and fotokasten give fast answers to customers. The tool shows real-time responses in the contact field of their website or app. Customers get answers right away, so they... do not need to send as many requests. This reduces the total number of customer requests. The service is available on all devices and improves response times.

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Based on peer insights

Cuspera recommends OMQ Assist for

Use Cases Helpdesk Management , Workflow Management
Features Ticketing

Peer and Expert Opinion on Features

for OMQ Assist

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.43/5 ★

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Ticketing

4.43/5 ★

Read Reviews (10)

IT and Other Capabilities

for OMQ Assist

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5 ★

Read Reviews (12)
Email Support

4.04/5 ★

Read Reviews (3)
Chat Support

3.72/5 ★

Read Reviews (2)
Phone Support

3.72/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5 ★

Read Reviews (12)
Email Support

4.04/5 ★

Read Reviews (3)
Chat Support

3.72/5 ★

Read Reviews (2)
Phone Support

3.72/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (2)
Analytics

4.04/5 ★

Read Reviews (3)
Custom Reports

3.19/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (2)
Analytics

4.04/5 ★

Read Reviews (3)
Custom Reports

3.19/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for OMQ Assist

Top Failure Risks for OMQ Assist

Vendor Profile Details

Company Name

OMQ

Company Website

https://www.omq.ai/

HQ Location

Chausseestraße 22 Berlin, Berlin 10115, DE

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE