OMQ Assist Overview

OMQ Assist enhances efficiency by providing real-time information to service staff. Relevant data is accessed through a comprehensive knowledge database.

Here's the scoop on OMQ Assist! We've gathered over 44 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

OMQ Assist, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if OMQ Assist is right for your needs? Our Cuspera AI engine can evaluate how OMQ Assist fits your specific business needs, industry, and context. Get your personalized assessment report today.

OMQ Assist supports business activities such as:

  • Helpdesk Management
  • Workflow Management

As a solution, OMQ Assist's capabilities include Ticketing.

OMQ Assist Reviews

11 buyers and buying teams have used Cuspera to assess how well OMQ Assist solved their Help Desk needs. Cuspera uses 44 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Use Cases

Peers recommend Helpdesk Management , Workflow Management , as the business use cases that they have been most satisfied while using OMQ Assist.

See all use cases

Customer Stories

Stadtwerke Düren - Utilities

OMQ Chatbot helps Stadtwerke Düren automate over 55% of customer inquiries. The chatbot answers questions in real time on the website and messaging apps. It reduces manual work for service agents and... boosts customer satisfaction. The chatbot was set up in a few hours and is available 24/7. Stadtwerke Düren uses the OMQ Automator to handle tasks like water meter readings. The solution makes customer service faster and more efficient.

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DB Connect (DB Rent GmbH, part of Deutsche Bahn) - Transportation/trucking/railroad

OMQ Contact and OMQ Assist helped DB Connect, a part of Deutsche Bahn, improve customer service. The company faced high volumes of support requests, especially during peak seasons. OMQ's AI-driven to...ols reduced the number and response time of customer service requests. The multilingual features made it easier to support international customers. DB Connect saw better internal processes and decided to expand their use of OMQ products.

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Magix AG - Computer Software

OMQ Assist helps Magix AG improve customer service. Magix uses OMQ Assist to speed up support request processing and make agent training faster. The OMQ knowledge base gives agents quick answers and ...saves time. Magix reduced editing time by up to 20% and cut training time for new agents by 40%. The company uses OMQ Contact, OMQ Help, and OMQ Assist to support customers and employees.

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Klingel Gruppe - Retail

OMQ Contact, OMQ Help, and OMQ Assist help Klingel Gruppe improve customer service. Klingel Gruppe is a leading mail order and e-commerce company in Europe. They use OMQ products to automate answers ...and support in 32 languages. The solution gives fast, real-time help to customers and employees. Klingel Gruppe sees better service quality and higher efficiency with OMQ's AI technology.

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Klingel Gruppe - Retail

OMQ Contact helped Klingel Gruppe improve their customer service. Customers get quick answers when they use the contact form. The system shows three possible answers right away. This makes it easy fo...r customers to find what they need. Klingel Gruppe now has better service quality and higher efficiency. The solution supports 32 languages.

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Magix AG - Computer Software

OMQ Assist helps Magix AG improve customer service. Magix uses OMQ Assist to answer support requests faster and make agent training easier. The system's smart knowledge base cuts research time and gi...ves agents quick answers. Magix reduced support processing time by up to 20%. Training new agents now takes 40% less time. Magix uses OMQ Contact, OMQ Help, and OMQ Assist for better support quality.

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Based on peer insights

Cuspera recommends OMQ Assist for

Use Cases Helpdesk Management , Workflow Management
Features Ticketing

Peer and Expert Opinion on Features

for OMQ Assist

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.43/5 ★

Read Reviews (10)
FEATURES RATINGS AND REVIEWS
Ticketing

4.43/5 ★

Read Reviews (10)

IT and Other Capabilities

for OMQ Assist

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5 ★

Read Reviews (12)
Email Support

4.04/5 ★

Read Reviews (3)
Chat Support

3.72/5 ★

Read Reviews (2)
Phone Support

3.72/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.51/5 ★

Read Reviews (12)
Email Support

4.04/5 ★

Read Reviews (3)
Chat Support

3.72/5 ★

Read Reviews (2)
Phone Support

3.72/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (2)
Analytics

4.04/5 ★

Read Reviews (3)
Custom Reports

3.19/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.72/5 ★

Read Reviews (2)
Analytics

4.04/5 ★

Read Reviews (3)
Custom Reports

3.19/5 ★

Read Reviews (1)

Software Failure Risk Guidance

?

for OMQ Assist

Top Failure Risks for OMQ Assist

Vendor Profile Details

Company Name

OMQ

Company Website

https://www.omq.ai/

HQ Location

Chausseestraße 22 Berlin, Berlin 10115, DE

Employees

1-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE