DB Connect (DB Rent GmbH, part of Deutsche Bahn)
- Transportation/trucking/railroad
OMQ Contact and OMQ Assist helped DB Connect, a part of Deutsche Bahn, improve customer service. The company faced high volumes of support requests, especially during peak seasons. OMQ's AI-driven to...ols reduced the number and response time of customer service requests. The multilingual features made it easier to support international customers. DB Connect saw better internal processes and decided to expand their use of OMQ products.
OMQ Contact and OMQ Assist helped DB Connect improve customer service. DB Connect used OMQ's AI knowledge base to answer support requests from around the world. The company reduced the number of cust...omer inquiries and cut ticket processing times. OMQ's multilingual features made it easier to support customers in different languages. DB Connect decided to add more OMQ products after seeing positive results.
OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ to manage knowledge in 32 languages and answer customer questions faster. The OMQ Contact form reduced incoming requests and made... support faster. The system routed requests to the right place and gave customers quick answers. Flixbus saw better support quality and higher customer satisfaction.
OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ Contact to answer questions in real time and reduce customer inquiries. The dynamic contact form and central knowledge base made ...support faster and more accurate. Fewer follow-up questions led to higher customer satisfaction. Flixbus saw a clear drop in incoming requests and better ticket routing.
OMQ self service helps DB Connect manage customer requests fast. The company uses OMQ Contact and OMQ Assist to answer questions and solve problems 24/7. Customers get interactive solutions like pict...ures, maps, and videos. DB Connect can update service knowledge quickly. Managing questions and answers is easy in the interface, says their customer service manager.
DB Connect (DB Rent GmbH, part of Deutsche Bahn)
- Transportation/trucking/railroad
OMQ Contact and OMQ Assist helped DB Connect, a part of Deutsche Bahn, improve customer service. The company faced high volumes of support requests, especially during peak seasons. OMQ's AI-driven to...ols reduced the number and response time of customer service requests. The multilingual features made it easier to support international customers. DB Connect saw better internal processes and decided to expand their use of OMQ products.
OMQ Contact and OMQ Assist helped DB Connect improve customer service. DB Connect used OMQ's AI knowledge base to answer support requests from around the world. The company reduced the number of cust...omer inquiries and cut ticket processing times. OMQ's multilingual features made it easier to support customers in different languages. DB Connect decided to add more OMQ products after seeing positive results.
OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ to manage knowledge in 32 languages and answer customer questions faster. The OMQ Contact form reduced incoming requests and made... support faster. The system routed requests to the right place and gave customers quick answers. Flixbus saw better support quality and higher customer satisfaction.
OMQ Contact helped Flixbus improve customer service. Flixbus used OMQ Contact to answer questions in real time and reduce customer inquiries. The dynamic contact form and central knowledge base made ...support faster and more accurate. Fewer follow-up questions led to higher customer satisfaction. Flixbus saw a clear drop in incoming requests and better ticket routing.
OMQ self service helps DB Connect manage customer requests fast. The company uses OMQ Contact and OMQ Assist to answer questions and solve problems 24/7. Customers get interactive solutions like pict...ures, maps, and videos. DB Connect can update service knowledge quickly. Managing questions and answers is easy in the interface, says their customer service manager.
Retail Case Studies and Customer Success Stories with OMQ Assist
Klingel Gruppe
- Retail
OMQ Contact helped Klingel Gruppe improve their customer service. Customers get quick answers when they use the contact form. The system shows three possible answers right away. This makes it easy fo...r customers to find what they need. Klingel Gruppe now has better service quality and higher efficiency. The solution supports 32 languages.
OMQ Contact helped Globetrotter Ausrüstungs GmbH improve their online customer service. The company used OMQ Contact to answer customer requests automatically in real time. This reduced the volume of... manual work for their agents. More than 50% of customer requests are now answered automatically. The integration took only one day and the system started solving requests right away. Globetrotter now offers 24/7 support and a better customer experience in their online shop.
OMQ Contact, OMQ Help, and OMQ Assist help Klingel Gruppe improve customer service. Klingel Gruppe is a leading mail order and e-commerce company in Europe. They use OMQ products to automate answers ...and support in 32 languages. The solution gives fast, real-time help to customers and employees. Klingel Gruppe sees better service quality and higher efficiency with OMQ's AI technology.
OMQ Contact helped Globetrotter Ausrüstungs GmbH improve their online customer service. The company used OMQ Contact to answer customer questions in real time through their website contact form. They... integrated the solution in just one day. The system automatically handled over 50% of customer inquiries each month. This reduced the workload for service staff and improved the customer experience across the online shop.
OMQ Contact and OMQ Assist help Klingel Gruppe automate customer service in over 50 online shops. Klingel Gruppe uses OMQ Contact to answer customer questions in real time on contact forms. The syste...m supports 32 languages and works across all their European markets. OMQ Assist lets staff answer tickets quickly and with consistent quality. The solution improves efficiency and service quality for Klingel Gruppe, one of Germany's largest e-commerce and mail order companies.
OMQ Contact helped Klingel Gruppe improve their customer service. Customers get quick answers when they use the contact form. The system shows three possible answers right away. This makes it easy fo...r customers to find what they need. Klingel Gruppe now has better service quality and higher efficiency. The solution supports 32 languages.
OMQ Contact helped Globetrotter Ausrüstungs GmbH improve their online customer service. The company used OMQ Contact to answer customer requests automatically in real time. This reduced the volume of... manual work for their agents. More than 50% of customer requests are now answered automatically. The integration took only one day and the system started solving requests right away. Globetrotter now offers 24/7 support and a better customer experience in their online shop.
OMQ Contact, OMQ Help, and OMQ Assist help Klingel Gruppe improve customer service. Klingel Gruppe is a leading mail order and e-commerce company in Europe. They use OMQ products to automate answers ...and support in 32 languages. The solution gives fast, real-time help to customers and employees. Klingel Gruppe sees better service quality and higher efficiency with OMQ's AI technology.
OMQ Contact helped Globetrotter Ausrüstungs GmbH improve their online customer service. The company used OMQ Contact to answer customer questions in real time through their website contact form. They... integrated the solution in just one day. The system automatically handled over 50% of customer inquiries each month. This reduced the workload for service staff and improved the customer experience across the online shop.
OMQ Contact and OMQ Assist help Klingel Gruppe automate customer service in over 50 online shops. Klingel Gruppe uses OMQ Contact to answer customer questions in real time on contact forms. The syste...m supports 32 languages and works across all their European markets. OMQ Assist lets staff answer tickets quickly and with consistent quality. The solution improves efficiency and service quality for Klingel Gruppe, one of Germany's largest e-commerce and mail order companies.
Education Case Studies and Customer Success Stories with OMQ Assist
ETH Zurich
- Education
OMQ Assist and OMQ Contact help ETH Zurich improve internal knowledge management. The university uses these tools to automate support for students and employees. OMQ technology speeds up ticket proce...ssing and gives real-time solutions through Smart Desk. Since 2013, ETH Zurich has optimized its processes and kept quality high. The solution supports over 21,000 students and 11,000 employees.
OMQ Assist and OMQ Contact help ETH Zürich manage internal knowledge and support. The university uses these tools to automate answers for staff and students. OMQ Assist suggests solutions in real tim...e, speeding up ticket handling in OTRS. OMQ Contact gives instant answers through the contact form. ETH Zürich improved process efficiency while keeping quality steady.
OMQ Chatbot helps ETH Zürich answer student questions right away. The university faced challenges with complex information and slow support. OMQ Assist connects the knowledge base to the ticket syste...m. Staff get instant answers and can help students faster. This improves service quality and speeds up work.
OMQ Assist and OMQ Contact help ETH Zurich improve internal knowledge management. The university uses these tools to automate support for students and employees. OMQ technology speeds up ticket proce...ssing and gives real-time solutions through Smart Desk. Since 2013, ETH Zurich has optimized its processes and kept quality high. The solution supports over 21,000 students and 11,000 employees.
OMQ Assist and OMQ Contact help ETH Zürich manage internal knowledge and support. The university uses these tools to automate answers for staff and students. OMQ Assist suggests solutions in real tim...e, speeding up ticket handling in OTRS. OMQ Contact gives instant answers through the contact form. ETH Zürich improved process efficiency while keeping quality steady.
OMQ Chatbot helps ETH Zürich answer student questions right away. The university faced challenges with complex information and slow support. OMQ Assist connects the knowledge base to the ticket syste...m. Staff get instant answers and can help students faster. This improves service quality and speeds up work.
Manufacturing Case Studies and Customer Success Stories with OMQ Assist
Hörmann
- Manufacturing
OMQ Contact helped Hörmann, a leading European manufacturer of doors and gates, improve customer service on their app and website. Hörmann needed a simple, cross-national support system. They chose O...MQ's AI-based knowledge base after a tender process. The OMQ Contact system answers customer questions in real time through the BiSecure app. This made it easier for users to get help and improved service quality. Hörmann now handles customer requests faster and more efficiently.
OMQ Contact helps Hörmann automate customer service on their app and website. Hörmann needed a simple, cross-country support system for their global business. They chose OMQ's AI-based knowledge data...base after a competitive process. The OMQ Contact tool answers customer questions in real time through the BiSecure app. This improved service levels and created a digital customer dialogue. Hörmann now answers customer inquiries instantly.
OMQ Assist helps Hörmann, a global manufacturer of doors and gates, improve customer service. Employees use OMQ Assist to get real-time answers from a knowledge base. Answers come as videos, pictures..., texts, or downloads. This makes work more efficient and processes more standard. Hörmann now answers customer requests in real time and has a clear digital customer dialogue.
OMQ Contact helped Hörmann, a leading European manufacturer of doors and gates, improve customer service on their app and website. Hörmann needed a simple, cross-national support system. They chose O...MQ's AI-based knowledge base after a tender process. The OMQ Contact system answers customer questions in real time through the BiSecure app. This made it easier for users to get help and improved service quality. Hörmann now handles customer requests faster and more efficiently.
OMQ Contact helps Hörmann automate customer service on their app and website. Hörmann needed a simple, cross-country support system for their global business. They chose OMQ's AI-based knowledge data...base after a competitive process. The OMQ Contact tool answers customer questions in real time through the BiSecure app. This improved service levels and created a digital customer dialogue. Hörmann now answers customer inquiries instantly.
OMQ Assist helps Hörmann, a global manufacturer of doors and gates, improve customer service. Employees use OMQ Assist to get real-time answers from a knowledge base. Answers come as videos, pictures..., texts, or downloads. This makes work more efficient and processes more standard. Hörmann now answers customer requests in real time and has a clear digital customer dialogue.
Computer Software Case Studies and Customer Success Stories with OMQ Assist
Magix AG
- Computer Software
OMQ Assist helps Magix AG improve customer service. Magix uses OMQ Assist to speed up support request processing and make agent training faster. The OMQ knowledge base gives agents quick answers and ...saves time. Magix reduced editing time by up to 20% and cut training time for new agents by 40%. The company uses OMQ Contact, OMQ Help, and OMQ Assist to support customers and employees.
OMQ Assist helps Magix AG improve customer service. Magix uses OMQ Assist to answer support requests faster and make agent training easier. The system's smart knowledge base cuts research time and gi...ves agents quick answers. Magix reduced support processing time by up to 20%. Training new agents now takes 40% less time. Magix uses OMQ Contact, OMQ Help, and OMQ Assist for better support quality.
OMQ Assist helps Magix AG improve customer service. Magix uses OMQ Assist to speed up support request processing and make agent training faster. The OMQ knowledge base gives agents quick answers and ...saves time. Magix reduced editing time by up to 20% and cut training time for new agents by 40%. The company uses OMQ Contact, OMQ Help, and OMQ Assist to support customers and employees.
OMQ Assist helps Magix AG improve customer service. Magix uses OMQ Assist to answer support requests faster and make agent training easier. The system's smart knowledge base cuts research time and gi...ves agents quick answers. Magix reduced support processing time by up to 20%. Training new agents now takes 40% less time. Magix uses OMQ Contact, OMQ Help, and OMQ Assist for better support quality.
OMQ Help helped KKT KOLBE cut service requests by almost 80%. The company automated its help page and complaint process using OMQ's AI knowledge base and smart forms. This made customer service faste...r and reduced email volume. Staff found the system easy to use and did not need long training. The OMQ solution improved both customer and employee experience.
OMQ Help helped KKT KOLBE cut service requests by almost 80%. The company automated its help page and complaint process using OMQ's AI knowledge base and smart forms. This made customer service faste...r and reduced email volume. Staff found the system easy to use and did not need long training. The OMQ solution improved both customer and employee experience.
Utilities Case Studies and Customer Success Stories with OMQ Assist
Stadtwerke Düren
- Utilities
OMQ Chatbot helps Stadtwerke Düren automate over 55% of customer inquiries. The chatbot answers questions in real time on the website and messaging apps. It reduces manual work for service agents and... boosts customer satisfaction. The chatbot was set up in a few hours and is available 24/7. Stadtwerke Düren uses the OMQ Automator to handle tasks like water meter readings. The solution makes customer service faster and more efficient.
OMQ Chatbot helps Stadtwerke Düren automate over 55% of customer inquiries. The chatbot answers questions in real time on the website and messaging apps. It reduces manual work for service agents and... boosts customer satisfaction. The chatbot was set up in a few hours and is available 24/7. Stadtwerke Düren uses the OMQ Automator to handle tasks like water meter readings. The solution makes customer service faster and more efficient.
Consumer Services Case Studies and Customer Success Stories with OMQ Assist
Deutsche Online Medien
- Consumer Services
OMQ Contact, OMQ Help, and OMQ Assist help Deutsche Online Medien improve customer service for their photo products. The company uses OMQ to automate support, unify service across 12 European countri...es, and reduce employee training costs. OMQ Contact gives real-time answers in contact forms, while OMQ Help provides dynamic FAQs. The OMQ knowledge base lets them update all channels at once. This system is key for handling high volumes of customer requests, especially during the Christmas season.
OMQ Contact, OMQ Help, and OMQ Assist help Deutsche Online Medien improve customer service for their photo products. The company uses OMQ to automate support, unify service across 12 European countri...es, and reduce employee training costs. OMQ Contact gives real-time answers in contact forms, while OMQ Help provides dynamic FAQs. The OMQ knowledge base lets them update all channels at once. This system is key for handling high volumes of customer requests, especially during the Christmas season.
Consumer Goods Case Studies and Customer Success Stories with OMQ Assist
myphotobook and fotokasten
- Consumer Goods
OMQ Contact helps myphotobook and fotokasten give fast answers to customers. The tool shows real-time responses in the contact field of their website or app. Customers get answers right away, so they... do not need to send as many requests. This reduces the total number of customer requests. The service is available on all devices and improves response times.
OMQ Contact helps myphotobook and fotokasten give fast answers to customers. The tool shows real-time responses in the contact field of their website or app. Customers get answers right away, so they... do not need to send as many requests. This reduces the total number of customer requests. The service is available on all devices and improves response times.
Other Industry Case Studies and Success Stories with OMQ Assist
Deutsche Online Medien
- E Commerce
OMQ Contact and OMQ Help help Deutsche Online Medien improve customer service for myphotobook and fotokasten. The company uses OMQ to automate support, unify service in 12 European countries, and cut... training costs. OMQ Contact gives real-time answers in contact forms. OMQ Help provides a dynamic FAQ for customers. The OMQ knowledge base lets them update information once and share it across all channels. This keeps service quality high, even during busy seasons like Christmas.
OMQ Contact and OMQ Assist help Magix answer customer requests faster. OMQ Contact uses a special algorithm to reply to about 30% of requests automatically. OMQ Assist suggests answers from a central... knowledge base, cutting request processing time by at least 20%. Training time for new staff is shorter. Magix sees more consistent answers and higher service quality.
OMQ Contact and OMQ Help help Deutsche Online Medien improve customer service for myphotobook and fotokasten. The company uses OMQ to automate support, unify service in 12 European countries, and cut... training costs. OMQ Contact gives real-time answers in contact forms. OMQ Help provides a dynamic FAQ for customers. The OMQ knowledge base lets them update information once and share it across all channels. This keeps service quality high, even during busy seasons like Christmas.
OMQ Contact and OMQ Assist help Magix answer customer requests faster. OMQ Contact uses a special algorithm to reply to about 30% of requests automatically. OMQ Assist suggests answers from a central... knowledge base, cutting request processing time by at least 20%. Training time for new staff is shorter. Magix sees more consistent answers and higher service quality.
