Real-World Case Studies and Customer Success Stories with Glassbox Ltd

Glassbox helped a major wholesale retail club fix mobile app login issues. Many users struggled to log in, causing a... spike in support calls and lost revenue. The CX Analytics team used Glassbox’s tagless analytics to find the problem and recommended a UX change. After the fix, users could reset passwords more easily. This cut support calls for login issues by 90% and saved $1M in at-risk revenue.
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Glassbox helped an American office supply retailer with 38,000 employees and $11B in sales. The e-commerce team used Glassbox to... capture and analyze website data without IT delays. They found that 55% of small business customers abandoned carts after seeing a free shipping minimum message. Using Glassbox, they identified over $980K in lost revenue in one week. Removing the minimum order led to a $50M revenue opportunity and cut analytics engineering costs to zero.
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Glassbox helped a global retailer with 900 stores and 30 websites reduce cart abandonment. The retailer used analytics to find... out-of-stock items were causing lost sales. Glassbox enabled real-time alerts and automated emails to customers when items were back in stock. The team fixed checkout errors and improved the returns process. These changes drove $26M in extra online revenue.
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Glassbox helped Just Right improve digital experience for pet owners on web and mobile. The company wanted to redesign its... desktop-focused website for mobile users. With user behavior insights, Just Right improved experience for 65% of mobile users. Overall conversion increased by 11.8%. User abandonment before saving progress dropped from 55% to 28%.
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Glassbox helped Sainsbury's recover $200k in lost revenue per quarter. Sainsbury's used Glassbox to analyze customer journeys and reduce checkout... drop-offs. The solution improved user experience and cut operational costs. Sainsbury's operates supermarkets and online stores in the UK. The company gained deeper insights into digital customer behavior.
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Glassbox helped Sainsbury's recover $200k in revenue per quarter. Sainsbury's used Glassbox to analyze customer journeys and reduce checkout drop-offs.... The solution improved user experience and cut operational costs. Sainsbury's operates supermarkets and online stores in the UK. The analytics platform gave deep insights into customer behavior.
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Glassbox helped Just Right improve digital experience for pet owners on web and mobile. The company wanted to redesign its... desktop-focused website for mobile users. With user behavior insights, Just Right improved experience for 65% of mobile visitors. Overall conversion increased by 11.8%. User abandonment before saving progress dropped from 55% to 28%.
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Glassbox helped NBrown, a leading UK digital retailer, boost customer acquisition and lifetime value. NBrown wanted to increase customer confidence... and ensure shoppers picked the right account. By finding friction points in the customer journey, NBrown saw up to a 23% rise in new 'pay now' accounts and up to a 19% rise in new 'pay later' accounts. Overall, new accounts increased by 16%.
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Glassbox helped Purina cut bounce rates by 30%. The company used journey analytics to improve digital engagement. Users spent 30... seconds longer on the site. 127% more users viewed product information. Purina made it easier for new pet owners to find the right products. This led to better customer experience and more revenue.
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Glassbox helped Just Right improve digital experience for pet owners on web and mobile. The company redesigned its desktop-focused site... for mobile users. 65% of users now access the site on mobile. Overall conversion increased by 11.8%. User abandonment before saving progress dropped from 55% to 28%.
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Glassbox helped Nestlé unify digital analytics across its Recetas platform in Latin America. The solution grouped pages by template, enabling... cross-country benchmarking and journey mapping. Nestlé saw a 15% increase in recipe-to-purchase conversions and a 20% improvement in scroll depth. Customer satisfaction rose by 10%, and analysis time dropped by 30%. Glassbox enabled Nestlé to optimize digital engagement and scale best practices across regions.
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Just Right used Glassbox to improve their digital experience for pet owners. They focused on making their website work better... for mobile users. With insights from Glassbox, they improved the experience for 65% of users on mobile. Overall conversion increased by 11.8%. The number of users abandoning before saving progress dropped from 55% to 28%.
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Glassbox helped NBrown, a leading UK digital retailer, boost new account sign-ups by up to 16%. The company wanted to... increase customer confidence and ensure shoppers chose the right account. By identifying friction points in the customer journey, NBrown saw a 23% rise in new 'pay now' accounts and a 19% rise in 'pay later' accounts. These improvements led to higher customer acquisition and lifetime value.
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Sainsbury's used Glassbox to analyze customer journeys on their website and mobile apps. They found that 47.7% of visitors dropped... off after choosing a specific delivery option at checkout. With Glassbox, they identified, measured, and fixed this issue. This led to $200,000 in recovered revenue per quarter. Sainsbury's also improved user experience and reduced operational costs.
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Glassbox helped Chemist Warehouse improve their digital customer experience. They used Glassbox to see where customers struggled online. In the... first day, they found over 20 areas to fix. They used session replay and AI to spot problems like confusing steps and popups blocking sales. By making changes, they increased conversion rates by 9%. They also saved money by needing less IT help for analytics.
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Glassbox helped a US-based online personal finance company fight fraud. The company saw users trying to open multiple accounts for... bonuses and to launder money. Glassbox built a digital footprint app to track user activity and flag suspicious behavior in real time. The tool linked usernames, devices, and IPs, making it easy to spot fraud patterns. In one case, a single username was tied to 81 usernames, 35 IPs, and 15 devices. The company reduced fraud risk and made faster, more confident decisions.
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Glassbox’s AI-powered fraud detection suite helped a leading U. S. financial institution save $18 million in fraud losses in just...seven months. The bank faced challenges with traditional fraud tools missing client-side attacks and slow manual reviews. Glassbox enabled real-time behavioral analytics and session replay, letting analysts spot DOM manipulation and suspicious activity instantly. Fraud analysis time dropped from hours to seconds. The bank now prevents account takeovers and improves fraud AI models with deep behavioral insights.
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Glassbox helped SoFi spot a website issue that caused incomplete loan applications. The platform's real-time anomaly detection found 546 error... sessions in one week. SoFi used Glassbox's Cashbox dashboard to measure the revenue impact. The team fixed the problem in one day. This prevented a potential annual loss of over $9 million.
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Glassbox helped Credit. com improve error reporting and customer experience. The team used user experience analytics to find quick wins...and fix website issues. They built a product backlog based on customer impact. This led to better conversion and acquisition. Credit.com now resolves technical problems faster and prioritizes improvements that matter most to users.
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Glassbox’s AI-powered fraud detection suite helped a leading U. S. financial institution save $18 million in fraud losses in just...seven months. The bank faced challenges with traditional fraud tools missing client-side attacks and slow manual reviews. Glassbox enabled real-time detection of DOM manipulation and suspicious behaviors. Analyst review time dropped from hours to seconds. The bank now uses behavioral insights to improve fraud prevention and AI models.
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Glassbox helped Credit. com improve error troubleshooting on their website. The team used user experience analytics to find quick wins...and enhance customer experience. They built a product backlog based on customer impact. Enhanced error reporting led to better conversion and acquisition. Credit.com now prioritizes improvements that matter most to users.
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Glassbox helped SoFi spot a website issue that caused incomplete loan applications. The platform's real-time anomaly detection found 546 error... sessions in one week. SoFi used Glassbox's Cashbox dashboard to measure the revenue impact. The team fixed the problem in one day. This prevented a potential $9 million annual revenue loss.
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Glassbox’s AI-powered fraud detection suite helped a leading U. S. financial institution save $18 million in fraud losses in just...seven months. The bank faced challenges with real-time fraud detection and visibility into client-side threats. Glassbox enabled instant detection of suspicious behaviors like DOM manipulation and remote access scams. Analyst efficiency improved, with fraud analysis time dropping from hours to seconds. Real-time behavioral analytics now power proactive fraud prevention and continuous improvement.
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Glassbox helped SoFi find and fix a website issue that caused incomplete loan applications. The platform captured 100% of user... sessions and used machine learning to detect anomalies. SoFi identified 546 affected sessions in one week and quickly fixed the root cause. This prevented over 28,000 abandoned applications each year. SoFi avoided a potential $9 million annual revenue loss by resolving the problem fast.
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Glassbox helped Credit. com quickly find and fix website errors. The team used user experience insights to improve customer journeys....They built a product backlog focused on issues that impact users most. This led to better error reporting and a smoother customer experience. Credit.com saw gains in conversion and acquisition.
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Glassbox helped Money Mart test two homepage designs using interaction maps and funnel analytics. The team measured how users engaged... with 'Get Your Money' and 'Apply Now' buttons. 3% of users clicked 'Get Your Money' in variant A, while 5% clicked 'Apply Now' in variant B. The 'Apply Now' variant had a 1.3% higher conversion rate. Money Mart could lose $101,400 per month by not using the better-performing layout. Glassbox made it easy to track and compare user actions and conversions.
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SoFi is a digital personal finance company. They had a technical issue on their website that caused many users to... not finish loan applications. They did not know about this problem until they used Glassbox. Glassbox captured all user sessions and found the error. SoFi fixed the issue in one day. This fix helped SoFi prevent a possible loss of over $9 million in revenue each year.
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Glassbox helped Classic Vacations fix a sharp 86% drop in online vacation rental bookings. The team used experience analytics to... find where users struggled in the booking flow. They found a technical error that caused customers to abandon bookings. Session replay and struggle dashboards gave proof for engineers to act fast. Bookings recovered, and the team now monitors for similar issues to protect revenue.
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Glassbox helped a leading low-cost airline fix a website issue that impacted 50% of users searching for flights. The airline used... Glassbox’s machine learning to detect and prioritize errors in real time. The team quickly traced a critical API error and fixed it within 24 hours. Hundreds of at-risk bookings were saved. Automated monitoring now lets the airline focus on site innovation and fast response to high-priority issues.
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Glassbox helped Marriott cut support requests by 60%. Marriott used digital experience analytics to fix account activation and login issues... for 141 million customers. The platform let Marriott spot and prioritize errors fast. This improved the guest experience and reduced support needs. Marriott is the world’s largest hotel company.
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Glassbox helped Marriott fix a major login and account activation issue. The solution led to a 60% drop in support... requests. Marriott improved account access for 141 million customers. The team used digital experience analytics to find and fix problems fast. This made the guest experience better and support needs lower.
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Glassbox helped Marriott improve account activation and login for 141 million customers. Marriott used digital insights to identify and fix... a common issue fast. This led to a 60% drop in support requests. Errors were prioritized by customer impact. The solution made the guest experience better and reduced support needs.
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Glassbox helped Purina cut bounce rates by 30%. Users spent 30 seconds longer on the site. Product information views jumped... 127%. Purina used journey analytics to improve digital engagement. The company made it easier for new pet owners to find the right products. This led to better customer experience and more revenue.
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Glassbox helped Nestlé unify digital analytics across its Recetas platform in Latin America. The solution grouped pages by template, enabling... cross-country benchmarking and journey mapping. Nestlé saw a 15% increase in recipe-to-purchase conversions and a 20% improvement in scroll depth. Customer satisfaction rose by 10%, and analysis time dropped by 30%. Glassbox enabled Nestlé to optimize digital engagement and scale best practices across regions.
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Glassbox helped Nestlé unify digital analytics across its Recetas platform in Latin America. The solution grouped pages by template, enabling... cross-country benchmarking and journey mapping. Nestlé saw a 15% increase in recipe-to-purchase conversions and a 20% improvement in scroll depth. Customer satisfaction rose by 10%, and analysis time dropped by 30%. Glassbox enabled Nestlé to optimize digital engagement and scale best practices across regions.
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Glassbox helped Purina, the largest US pet food company, improve digital engagement. Purina wanted to help new pet owners find... the right products and reduce abandonment. Using journey analytics, they saw a 30% decrease in bounce rate. Users spent 30 seconds more on the site. There was a 127% increase in users viewing product information. These results boosted customer experience and revenue.
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Purina used Glassbox to help new pet owners find the right products for their pets. They wanted to reduce abandonment... and make the shopping journey easier. With Glassbox, Purina saw a 30% drop in bounce rate. Users spent 30 seconds longer on the site. There was a 127% increase in users viewing product information. These changes improved engagement and drove more revenue.
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Glassbox helped a leading European insurance company fix a website issue that caused 97% of customers to abandon car insurance applications after session timeouts. The problem was... a broken 'retrieve quote' button due to a cookie error. Glassbox's analytics revealed the company was losing $9,931 per week, totaling over $500K annually. After resolving the issue, the insurer secured this extra revenue and improved the online customer experience.
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Glassbox helped An Post Insurance increase their online quoting conversion rate by 6%. The company wanted to improve quote completion... on their website and reduce calls to their call center. By using call listening and session replay, they found where customers got confused. They made changes to wording and added help text. This improved customer experience and lowered call center volume.
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Glassbox helped An Post Insurance increase their online quoting conversion rate by 6%. The company wanted to improve quote completion... on their website and reduce calls to their call center. By using call listening and session replay, they found where customers got confused. They made changes to wording and added help text. This improved the customer experience and lowered call center volume.
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Glassbox helped An Post Insurance increase their online quoting conversion rate by 6%. The company wanted more customers to finish... quotes on their website and fewer to call for help. By using call listening and session replay, they found where customers got confused. They made changes to wording and added help text. This improved the customer experience and reduced calls to the call center.
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