Glassbox Digital Overview
Glassbox Digital is an Enterprise Analytics platform that analyses every digital customer interaction. It is an innovative customer experience solution to help organizations manage the results of big data analytics. Glassbox informs and facilitates action based on those insights that can lead to enhanced customer experience, improved conversion ratios, higher sales, agile IT troubleshooting, and also improved regulatory compliance and faster customer disputes resolution.
Glassbox empowers organizations to manage and optimize the entire digital lifecycle of their web and mobile customers. Leveraging unparalleled big data, behavioral analytics, session replay, free-text search, application monitoring, and machine learning capabilities, Glassbox enables enterprises to see not only what online and mobile customers are doing but also why they are doing it.
Glassbox Digital features include makes digital space transparent by capturing, recording, analyzing and replaying every one of customers’ digital sessions, minimise operational costs by quickly identifying online customer support or performance issues, and the reasons behind them, create new revenues by understanding why customers are abandoning transactions and purchases, and more.
Cuspera Reviews
156 buyers and buying teams have used Cuspera to assess how well Glassbox Digital solved their Conversion Rate Optimization needs. Cuspera uses 643 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Glassbox Digital.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Products & Pricelist Management , as the business use cases that they have been most satisfied while using Glassbox Digital.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Mobile, Website and Mobile App |
4.82/5 ★ |
"...Drill down into session replays to understand why version A is better than version B. Understand users intent and engagement with in-page analysis...." Glassbox |
| engaging and following up |
4.77/5 ★ |
|
| Customer Feedback Management |
4.64/5 ★ |
"...Combine NPS, survey dashboards and in-survey analytics with true behavioral analysis based on all digital journeys...." Integrations |
| measuring net promoter score |
4.54/5 ★ |
|
| measuring customer satisfaction |
3.28/5 ★ |
|
| Products & Pricelist Management with Mobile, Website and Mobile App |
4.51/5 ★ |
"...Mobile App Product Manager Bank Leumi ..." Integrations |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Mobile, Website and Mobile App |
4.82/5 ★ |
"...Drill down into session replays to understand why version A is better than version B. Understand users intent and engagement with in-page analysis...." Glassbox |
|
| engaging and following up |
4.82/5 ★ |
| Customer Feedback Management |
4.64/5 ★ |
"...Combine NPS, survey dashboards and in-survey analytics with true behavioral analysis based on all digital journeys...." Integrations |
|
| measuring net promoter score |
4.64/5 ★ |
| measuring customer satisfaction |
4.64/5 ★ |
| Products & Pricelist Management with Mobile, Website and Mobile App |
4.51/5 ★ |
"...Mobile App Product Manager Bank Leumi ..." Integrations |
|
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 643 insights from peers and experts to help you assess how these Glassbox Digital use cases fit your Conversion Rate Optimization needs.
Popular Business Setting
for Glassbox Digital
Top Industries
- Information Technology and Services
- Financial Services
- Telecommunications
Popular in
- Large Enterprise
- Small Business
- Mid Market
Peers used Glassbox Digital to Acquire customers and Enhance customer relationships
Glassbox Digital Alternatives
Peer and Expert Opinion on Features
for Glassbox Digital
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (20) |
| Personalization | Read Reviews (16) |
| Recording | Read Reviews (13) |
| Capture information | Read Reviews (11) |
| Alerts: popups & Notifications | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (20) |
| Personalization | Read Reviews (16) |
| Recording | Read Reviews (13) |
| Capture information | Read Reviews (11) |
| Alerts: popups & Notifications | Read Reviews (7) |
IT and Other Capabilities
for Glassbox Digital
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (32) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (26) |
| Data Import | Read Reviews (32) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (49) |
| Phone Support | Read Reviews (13) |
| Email Support | Read Reviews (11) |
| Chat Support | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (49) |
| Phone Support | Read Reviews (13) |
| Email Support | Read Reviews (11) |
| Chat Support | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (102) |
| Custom Reports | Read Reviews (96) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (102) |
| Custom Reports | Read Reviews (96) |
Failure Risk Guidance Security Report
?for Glassbox Digital
Overall Risk Meter
Top Failure Risks for Glassbox Digital
Vendor Profile Details
Company Name
Glassbox Digital
Company Website
https://glassboxdigital.com/HQ Location
London, England
Employees
11-50
Social
Financials
Series C
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