Glassbox Digital Overview

Glassbox Digital is an Enterprise Analytics platform that analyses every digital customer interaction. It is an innovative customer experience solution to help organizations manage the results of big data analytics. Glassbox informs and facilitates action based on those insights that can lead to enhanced customer experience, improved conversion ratios, higher sales, agile IT troubleshooting, and also improved regulatory compliance and faster customer disputes resolution.

Glassbox empowers organizations to manage and optimize the entire digital lifecycle of their web and mobile customers. Leveraging unparalleled big data, behavioral analytics, session replay, free-text search, application monitoring, and machine learning capabilities, Glassbox enables enterprises to see not only what online and mobile customers are doing but also why they are doing it.

Glassbox Digital features include makes digital space transparent by capturing, recording, analyzing and replaying every one of customers’ digital sessions, minimise operational costs by quickly identifying online customer support or performance issues, and the reasons behind them, create new revenues by understanding why customers are abandoning transactions and purchases, and more.

Cuspera Reviews

156 buyers and buying teams have used Cuspera to assess how well Glassbox Digital solved their Conversion Rate Optimization needs. Cuspera uses 643 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Glassbox Digital.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve ROI
  • Improve Efficiency
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Customer Feedback Management , Products & Pricelist Management , as the business use cases that they have been most satisfied while using Glassbox Digital.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Mobile, Website and Mobile App

4.82/5

Read Reviews (50)

"...Drill down into session replays to understand why version A is better than version B. Understand users intent and engagement with in-page analysis...." Glassbox
engaging and following up

4.77/5

Read Reviews (29)

Customer Feedback Management

4.64/5

Read Reviews (15)

"...Combine NPS, survey dashboards and in-survey analytics with true behavioral analysis based on all digital journeys...." Integrations
measuring net promoter score

4.54/5

Read Reviews (10)

measuring customer satisfaction

3.28/5

Read Reviews (1)

Products & Pricelist Management with Mobile, Website and Mobile App

4.51/5

Read Reviews (12)

"...Mobile App Product Manager Bank Leumi ..." Integrations
PEER EXPERIENCES
Engagement Management with Mobile, Website and Mobile App

4.82/5

Read Reviews (50)

"...Drill down into session replays to understand why version A is better than version B. Understand users intent and engagement with in-page analysis...." Glassbox
engaging and following up

4.82/5

Read Reviews (29)

Customer Feedback Management

4.64/5

Read Reviews (15)

"...Combine NPS, survey dashboards and in-survey analytics with true behavioral analysis based on all digital journeys...." Integrations
measuring net promoter score

4.64/5

Read Reviews (10)

measuring customer satisfaction

4.64/5

Read Reviews (1)

Products & Pricelist Management with Mobile, Website and Mobile App

4.51/5

Read Reviews (12)

"...Mobile App Product Manager Bank Leumi ..." Integrations

16+ more Business Use Cases

Our AI advisor, Wyz, harnessed 643 insights from peers and experts to help you assess how these Glassbox Digital use cases fit your Conversion Rate Optimization needs.

Popular Business Setting

for Glassbox Digital

Top Industries

  • Information Technology and Services
  • Financial Services
  • Telecommunications

Popular in

  • Large Enterprise
  • Small Business
  • Mid Market

Peers used Glassbox Digital to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Glassbox Digital

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Dashboard

4.49/5

Read Reviews (20)
Personalization

4.41/5

Read Reviews (16)
Recording

4.09/5

Read Reviews (13)
Capture information

3.93/5

Read Reviews (11)
Alerts: popups & Notifications

2.37/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Dashboard

4.49/5

Read Reviews (20)
Personalization

4.41/5

Read Reviews (16)
Recording

4.09/5

Read Reviews (13)
Capture information

3.93/5

Read Reviews (11)
Alerts: popups & Notifications

2.37/5

Read Reviews (7)

IT and Other Capabilities

for Glassbox Digital

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.49/5

Read Reviews (26)
Data Import

4.33/5

Read Reviews (32)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.49/5

Read Reviews (26)
Data Import

4.33/5

Read Reviews (32)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.28/5

Read Reviews (49)
Phone Support

3.93/5

Read Reviews (13)
Email Support

3.87/5

Read Reviews (11)
Chat Support

3.87/5

Read Reviews (11)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.28/5

Read Reviews (49)
Phone Support

3.93/5

Read Reviews (13)
Email Support

3.87/5

Read Reviews (11)
Chat Support

3.87/5

Read Reviews (11)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (7)
Analytics

4.51/5

Read Reviews (102)
Custom Reports

4.33/5

Read Reviews (96)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (7)
Analytics

4.51/5

Read Reviews (102)
Custom Reports

4.33/5

Read Reviews (96)

Failure Risk Guidance Security Report

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for Glassbox Digital

Overall Risk Meter

Low Medium High

Top Failure Risks for Glassbox Digital

Vendor Profile Details

Company Name

Glassbox Digital

HQ Location

London, England

Employees

11-50

Social

Financials

Series C