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Glassbox Digital: Use-Cases, Insights and Reviews | 2025 Cuspera

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Glassbox: Innovative Digital Customer Experience Solutions

AI Powered

App Partner

Glassbox Digital Overview

Glassbox enables organizations to create seamless digital customer journeys. Businesses are empowered through digital experience analytics.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Glassbox Digital.

Other use cases:

Campaign Management
Product Marketing
Contact List Management
Funnel Analysis
Lead Qualification
Collaboration
Helpdesk Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Glassbox Digital.

Other priorities:

Increase Sales & Revenue
Improve Digital And Social Presence
Improve ROI
Improve Efficiency
Improve Internal Communications

See all business priorities See less business priorities

Glassbox Digital Use-Cases and Business Priorities: Customer Satisfaction Data

Glassbox Digital works with different mediums / channels such as Mobile. Website. and Mobile App.

Glassbox Digital's features include Dashboard, Personalization, Recording, etc. and Glassbox Digital support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Glassbox Digital analytics capabilities include Analytics, and Custom Reports.

Reviews

"Glassbox insights are a part of our everyday conversations whether dealing with conversion issues and customer complaints or on a strategic level evaluating business cases and prioritizing efforts. Seeing the customer's perspective has enabled us to... make more effective business decisions and deliver better personalized experiences." - Nick

Glassbox Digital, Smartlook, Convert Experiences, Epsilon Accelerate (formerly Yieldify), Kameleoon, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Glassbox Digital

Top Industries

Information Technology and Services
Financial Services
Telecommunications

Popular in

Large Enterprise
Small Business
Mid Market

Glassbox Digital is popular in Information Technology And Services, Financial Services, and Telecommunications and is widely used by Large Enterprise, Small Business, and Mid Market.

Comprehensive Insights on Glassbox Digital Use Cases

How can Glassbox Digital optimize your Engagement Management Workflow?

What makes Glassbox Digital ideal for Customer Feedback Management?

What solutions does Glassbox Digital provide for Products & Pricelist Management?

16+ more Business Use Cases

156 buyers and buying teams have used Cuspera to assess how well Glassbox Digital solved their Conversion Rate Optimization needs. Cuspera uses 643 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Nick Head of E-commerce Chemist Warehouse	Glassbox insights are a part of our everyday conversations whether dealing with conversion issues and customer complaints or on a strategic level evaluating business cases and prioritizing efforts. Seeing the customer's perspective has enabled us to make more effective business decisions and delive...r better personalized experiences. Testimonial By Nick
Jim B Head of Site Operations and Product Information Sainsbury’s Digital	With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it. Testimonial By Jim B
Lisa M former head of digital and omnichannel sales An Post Insurance	Combining call listening and session replay pinpoints confusion points for our customers. We can quickly improve the customer experience by changing the wording and adding help text. Testimonial By Lisa M

CUSTOMERS	TESTIMONIALS
Nick Head of E-commerce Chemist Warehouse	Glassbox insights are a part of our everyday conversations whether dealing with conversion issues and customer complaints or on a strategic level evaluating business cases and prioritizing efforts. Seeing the customer's perspective has enabled us to make more effective business decisions and delive...r better personalized experiences. Testimonial By Nick
Jim B Head of Site Operations and Product Information Sainsbury’s Digital	With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it. Testimonial By Jim B
Lisa M former head of digital and omnichannel sales An Post Insurance	Combining call listening and session replay pinpoints confusion points for our customers. We can quickly improve the customer experience by changing the wording and adding help text. Testimonial By Lisa M

Case Studies

Consumer Goods

CASE STUDY Purina

Glassbox helped Purina improve their on-site search and product layout. New pet owners found it easier to get the right products. Purina saw a 30% drop in bounce rate. Users spent 30 seconds more on ...the site. There was a 127% increase in users viewing product information. Engagement and revenue both went up.

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Retail

CASE STUDY Sainsbury's

Glassbox helped Sainsbury's get better insights into customer journeys on their website and mobile apps. Sainsbury's used Glassbox to find and fix a problem where 47.7% of visitors left after a deliv...ery option. The solution improved user experience and reduced operational costs. Sainsbury's recovered $200,000 in lost revenue each quarter.

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Financial Services

CASE STUDY Credit.com

Glassbox helped Credit.com improve error troubleshooting on their website. The challenge was to replicate and resolve technical issues that affected users. Glassbox provided user experience insights ...that led to enhanced error reporting. The team improved the customer experience and built a prioritized product backlog based on customer impact. This helped drive gains in conversion and acquisition.

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Retail

CASE STUDY NBrown

Glassbox helped NBrown, a leading UK digital retailer, increase customer lifetime value. NBrown wanted to boost customer confidence and help shoppers pick the right account. By finding and fixing fri...ction points in the customer journey, NBrown saw up to a 23% rise in new 'pay now' accounts and up to a 19% rise in new 'pay later' accounts. Overall, new accounts grew by 16%. Glassbox's digital analytics made these gains possible.

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Hospitality

CASE STUDY Marriott

Glassbox helped Marriott improve digital account activation and login. Marriott used Glassbox to find and fix a common issue fast. This led to a 60% drop in support requests. Account activation and l...ogin improved for 141 million customers. Marriott prioritized errors by customer impact. The solution made the customer experience better and reduced support needs.

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Financial Services

CASE STUDY Money Mart

Glassbox helped Money Mart test two homepage designs using interaction maps and funnel analytics. The team measured how users engaged with 'Get Your Money' and 'Apply Now' buttons. 3% of users clicke...d 'Get Your Money' in variant A, while 5% clicked 'Apply Now' in variant B. The 'Apply Now' variant had a 1.3% higher conversion rate. Money Mart could lose $101,400 per month by not using the better-performing layout. Glassbox made it easy to track and compare user actions and conversions.

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Video

Glassbox for Core Web Vitals Overview

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Frequently Asked Questions(FAQ)

for Glassbox Digital

What is Glassbox Digital?

Glassbox Digital is an Enterprise Analytics platform that analyses every digital customer interaction. It is an innovative customer experience solution to help organizations manage the results of big data analytics. Glassbox informs and facilitates action based on those insights that can lead to enhanced customer experience, improved conversion ratios, higher sales, agile IT troubleshooting, and also improved regulatory compliance and faster customer disputes resolution.

Glassbox empowers organizations to manage and optimize the entire digital lifecycle of their web and mobile customers. Leveraging unparalleled big data, behavioral analytics, session replay, free-text search, application monitoring, and machine learning capabilities, Glassbox enables enterprises to see not only what online and mobile customers are doing but also why they are doing it.

Glassbox Digital features include makes digital space transparent by capturing, recording, analyzing and replaying every one of customers’ digital sessions, minimise operational costs by quickly identifying online customer support or performance issues, and the reasons behind them, create new revenues by understanding why customers are abandoning transactions and purchases, and more.

What is Glassbox Digital used for?

Glassbox Digital is a Conversion Rate Optimization Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Products & Pricelist Management .

What are the top features of Glassbox Digital?

Dashboard, Personalization and Recording are some of the top features of Glassbox Digital.

Who uses Glassbox Digital?

Glassbox Digital is used by Information Technology And Services, Financial Services and Telecommunications among other industries.

What are Glassbox Digital alternatives?

Smartlook, Convert Experiences, Epsilon Accelerate (Formerly Yieldify) and Kameleoon are popular alternatives for Glassbox Digital.

Where is Glassbox Digital located?

Glassbox Digital is headquartered at London, England.

lightning

Peers used Glassbox Digital for engagement management and customer feedback management

Glassbox Digital Competitors

More Glassbox Digital Alternatives...

Glassbox Digital Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.84/5 ★ Read Reviews (7)
Analytics	4.51/5 ★ Read Reviews (102)
Custom Reports	4.33/5 ★ Read Reviews (96)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.84/5 ★ Read Reviews (7)
Analytics	4.51/5 ★ Read Reviews (102)
Custom Reports	4.33/5 ★ Read Reviews (96)

Software Failure Risk Guidance

?

for Glassbox Digital

Overall Risk Meter

Low Medium High

Top Failure Risks for Glassbox Digital

Glassbox Ltd News

Partnership 16/01/2025

Glassbox Partners with Liquid PC to Expand Global Distribution of Digital Experience Analytics Solutions - Business Wire

Glassbox teams up with Liquid PC to grow the global reach of its digital experience analytics solutions.

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Glassbox Ltd Profile

Company Name

Glassbox Ltd

Company Website

https://www.glassbox.com/

HQ Location

London, England

Employees

11-50

Social

Financials

SERIES C