Glassbox Digital Overview
Glassbox enables organizations to create seamless digital customer journeys. Businesses are empowered through digital experience analytics.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Products & Pricelist Management, as the business use cases that they have been most satisfied with while using Glassbox Digital.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Glassbox Digital.
Glassbox Digital Use-Cases and Business Priorities: Customer Satisfaction Data
Glassbox Digital works with different mediums / channels such as Mobile. Website. and Mobile App.
Glassbox Digital's features include Dashboard, Personalization, Recording, etc. and Glassbox Digital support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Glassbox Digital analytics capabilities include Analytics, and Custom Reports.
Reviews
"Glassbox insights are a part of our everyday conversations whether dealing with conversion issues and customer complaints or on a strategic level evaluating business cases and prioritizing efforts. Seeing the customer's perspective has enabled us to... make more effective business decisions and deliver better personalized experiences." - Nick
Peer review evidence (same sources as the product rating summary)
"...Product is enhanced to capture different events and user interactions on page...." Peer review by Amit R, Development Manager, Information Technology and Services
"...Glassbox s capabilities combines Big Data, machine learning, behavioral and journey analytics, real-time session replay, free-text search, and performance-monitoring capabilities to generate real-time behavioral insights that improve clients revenue streams and increase customer satisfaction. ..." Frost & Sullivan Recognizes Glassbox for the Digital Customer Experience Orchestration Value it Provides to Enterprises
"...GCO analysis of different prices on the product and booking page...." Peer review by Marek G
Glassbox Digital, Smartlook, Kameleoon, Quantum Metric, Gainsight PX, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Glassbox Digital
Top Industries
- Information Technology and Services
- Financial Services
- Telecommunications
Popular in
- Large Enterprise
- Small Business
- Mid Market
Glassbox Digital is popular in Information Technology And Services, Financial Services, and Telecommunications and is widely used by Large Enterprise, Small Business, and Mid Market.
Glassbox Digital Customer wins, Customer success stories, Case studies
Why is Glassbox Digital the best choice for Engagement Management?
What benefits does Glassbox Digital offer for Customer Feedback Management?
How can Glassbox Digital enhance your Products & Pricelist Management process?
156 buyers and buying teams have used Cuspera to assess how well Glassbox Digital solved their Conversion Rate Optimization needs. Cuspera uses 643 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Glassbox insights are a part of our everyday conversations whether dealing with conversion issues and customer complaints or on a strategic level evaluating business cases and prioritizing efforts. Seeing the customer's perspective has enabled us to make more effective business decisions and delive...r better personalized experiences. |
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With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it. Testimonial By Jim B |
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Combining call listening and session replay pinpoints confusion points for our customers. We can quickly improve the customer experience by changing the wording and adding help text. Testimonial By Lisa M |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nick Head of E-commerce Chemist Warehouse |
Glassbox insights are a part of our everyday conversations whether dealing with conversion issues and customer complaints or on a strategic level evaluating business cases and prioritizing efforts. Seeing the customer's perspective has enabled us to make more effective business decisions and delive...r better personalized experiences. |
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Jim B Head of Site Operations and Product Information Sainsbury’s Digital |
With Glassbox we’re able to identify not just the struggle but the impact of the struggle. We identified the issue, we quantified it and we fixed it. Testimonial By Jim B |
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Lisa M former head of digital and omnichannel sales An Post Insurance |
Combining call listening and session replay pinpoints confusion points for our customers. We can quickly improve the customer experience by changing the wording and adding help text. Testimonial By Lisa M |
A leading U.S. financial institution - Financial Services - Very Large
SoFi - Financial Services - Large
Marriott - Hospitality - Very Large
Just Right - Retail
Purina - Consumer Goods - Large
Credit.com - Financial Services - Medium
Glassbox for Core Web Vitals Overview
Frequently Asked Questions(FAQ)
for Glassbox Digital
What is Glassbox Digital?
Glassbox Digital is an Enterprise Analytics platform that analyses every digital customer interaction. It is an innovative customer experience solution to help organizations manage the results of big data analytics. Glassbox informs and facilitates action based on those insights that can lead to enhanced customer experience, improved conversion ratios, higher sales, agile IT troubleshooting, and also improved regulatory compliance and faster customer disputes resolution.
Glassbox empowers organizations to manage and optimize the entire digital lifecycle of their web and mobile customers. Leveraging unparalleled big data, behavioral analytics, session replay, free-text search, application monitoring, and machine learning capabilities, Glassbox enables enterprises to see not only what online and mobile customers are doing but also why they are doing it.
Glassbox Digital features include makes digital space transparent by capturing, recording, analyzing and replaying every one of customers’ digital sessions, minimise operational costs by quickly identifying online customer support or performance issues, and the reasons behind them, create new revenues by understanding why customers are abandoning transactions and purchases, and more.
What is Glassbox Digital used for?
What are the top features of Glassbox Digital?
Who uses Glassbox Digital?
What are Glassbox Digital alternatives?
Where is Glassbox Digital located?
Peers used Glassbox Digital for engagement management and customer feedback management
Glassbox Digital Competitors
Glassbox Digital Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (102) |
| Custom Reports | Read Reviews (96) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (102) |
| Custom Reports | Read Reviews (96) |
Software Failure Risk Guidance
?for Glassbox Digital
Overall Risk Meter
Top Failure Risks for Glassbox Digital
Glassbox Ltd News
Glassbox Unveils Industrys First Real-Time Accessibility Solution Focusing on Inclusive Customer Experiences - citybiz
Glassbox received a minority investment from Poalim Equity, part of Bank Hapoalim, to enhance its AI-driven analytics for financial services. This funding will support the development of advanced analytics, fraud prevention, and real-time decision-making tools tailored for banks and insurers. The investment marks a strengthened partnership, with Poalim Equity joining existing investors to drive innovation in financial services.
Glassbox Appoints Ido Ophir as Chief Customer Officer
Glassbox has appointed Ido Ophir as Chief Customer Officer to enhance customer success and strengthen executive partnerships. Ophir, with over 20 years of experience in enterprise software, will focus on scaling global success programs and delivering measurable outcomes for clients, particularly in the financial services sector.
Glassbox Partners with Liquid PC to Expand Global Distribution of Digital Experience Analytics Solutions - Business Wire
Glassbox teams up with Liquid PC to grow the global reach of its digital experience analytics solutions.
Glassbox Ltd Profile
Company Name
Glassbox Ltd
Company Website
https://www.glassbox.com/HQ Location
London, England
Employees
11-50
Social
Financials
SERIES C
