Chemist Warehouse wanted to keep their high service standards as online sales grew. Their old analytics showed numbers but not customer experiences. They used Glassbox to see and understand digital j...ourneys. In the first day, they found over 20 ways to improve. They fixed issues faster and needed less help from IT. Their conversion rates went up by 9%.
NBrown is a top 10 UK clothing and footwear digital retailer. They wanted to help customers pick the right account and feel more confident. They used Glassbox to find and fix problems that stopped pe...ople from signing up. This led to up to a 23% increase in new 'pay now' accounts. There was also up to a 19% increase in new 'pay later' accounts. Overall, new accounts went up by 16%.
Purina wanted to help new pet owners find the right products and reduce struggles on their website. They used Glassbox to get insights into user behavior. This helped them improve customer experience... and engagement. As a result, they saw a 30% decrease in bounce rate. Users spent 30 seconds more on the site on average. There was a 127% increase in users seeing product information.
Glassbox helped NBrown, a leading UK digital retailer, increase customer lifetime value. NBrown wanted to boost customer confidence and help shoppers pick the right account. By finding and fixing fri...ction points in the customer journey, NBrown saw up to a 23% rise in new 'pay now' accounts and up to a 19% rise in new 'pay later' accounts. Overall, new accounts grew by 16%. Glassbox's digital analytics made these gains possible.
Glassbox helped Chemist Warehouse improve their digital customer experience. They used Glassbox to see where customers struggled online. In the first day, they found over 20 areas to fix. They used s...ession replay and AI to spot problems like confusing steps and popups blocking sales. By making changes, they increased conversion rates by 9%. They also saved money by needing less IT help for analytics.
Glassbox helped Sainsbury's get better insights into customer journeys on their website and mobile apps. Sainsbury's used Glassbox to find and fix a problem where 47.7% of visitors left after a deliv...ery option. The solution improved user experience and reduced operational costs. Sainsbury's recovered $200,000 in lost revenue each quarter.
Sainsbury's wanted to understand customer journeys better and reduce drop offs at checkout. They used Glassbox to find and fix issues causing customers to leave. With Glassbox, they identified a prob...lem with a delivery option that led to many exits. They fixed the issue and improved the user experience. Sainsbury's recovered $200,000 in revenue each quarter and lowered operational costs.
Hospitality Case Studies and Success Stories with Glassbox Digital
CASE STUDY Marriott
Glassbox helped Marriott improve digital account activation and login. Marriott used Glassbox to find and fix a common issue fast. This led to a 60% drop in support requests. Account activation and l...ogin improved for 141 million customers. Marriott prioritized errors by customer impact. The solution made the customer experience better and reduced support needs.
Marriott wanted to make it easier for customers to activate and log into their online accounts. They used Glassbox to find a common issue that affected thousands of customers. Glassbox helped Marriot...t fix the problem quickly. As a result, support requests went down by 60%. Account activation and login improved for 141 million customers. Marriott could also prioritize errors that impacted more customers.
Financial Services Case Studies and Success Stories with Glassbox Digital
CASE STUDY Credit.com
Glassbox helped Credit.com improve error troubleshooting on their website. The challenge was to replicate and resolve technical issues that affected users. Glassbox provided user experience insights ...that led to enhanced error reporting. The team improved the customer experience and built a prioritized product backlog based on customer impact. This helped drive gains in conversion and acquisition.
Money Mart wanted to understand how customers engaged with two different home page designs. They used Glassbox Interaction Maps and Funnels to measure conversion and engagement for each version. In v...ariant A, 3% of users clicked the 'Get Your Money' button. In variant B, 5% clicked the 'Apply Now' button. The 'Apply Now' variant had a 1.3% higher conversion rate. Money Mart could be missing out on $101,400 per month by not using the better-performing layout.
SoFi is a digital personal finance company. They had a technical issue on their website that caused many users to not finish loan applications. They did not know about this problem until they used Gl...assbox. Glassbox captured all user sessions and found the error. SoFi fixed the issue in one day. This fix helped SoFi prevent a possible loss of over $9 million in revenue each year.
Credit.com wanted to fix technical issues on their website. They used Glassbox to find problems faster. This helped them improve error reporting. They made the customer experience better. They also u...sed customer impact to decide what to fix next.
Glassbox’s AI-powered fraud detection suite helped a leading U.S. financial institution fight online fraud. The bank faced growing threats from remote access scams and hidden on-screen manipulations.... Traditional tools missed these attacks, leaving gaps in security. Glassbox provided real-time behavioral analytics and session replay to spot suspicious activity fast. The bank saved $18 million in just 7 months by stopping fraud early and improving detection.
Glassbox helped Money Mart test two homepage designs using interaction maps and funnel analytics. The team measured how users engaged with 'Get Your Money' and 'Apply Now' buttons. 3% of users clicke...d 'Get Your Money' in variant A, while 5% clicked 'Apply Now' in variant B. The 'Apply Now' variant had a 1.3% higher conversion rate. Money Mart could lose $101,400 per month by not using the better-performing layout. Glassbox made it easy to track and compare user actions and conversions.
Food & Beverages Case Studies and Success Stories with Glassbox Digital
CASE STUDY Nestlé
Glassbox helped Nestlé Recetas improve digital engagement across Latin America. Nestlé struggled with fragmented data and inconsistent templates, making it hard to compare user behavior across region...s. Glassbox unified insights from millions of users in seven countries. The platform enabled Nestlé to spot trends, fix friction points, and optimize user experience. This helped Nestlé move closer to its goal of being the top culinary community in LATAM.
Insurance Case Studies and Success Stories with Glassbox Digital
CASE STUDY An Post Insurance
Glassbox helped An Post Insurance improve their online quoting process. The challenge was to increase the number of completed quotes and reduce calls to the call center. By using call listening and s...ession replay, they found where customers got confused. They made changes to wording and added help text. This led to a better customer experience, fewer calls to the call center, and a 6% increase in conversion rate.
An Post Insurance wanted to increase the number of people who finished getting quotes on their website. They also wanted to lower the number of people calling their call center. They used call listen...ing and session replay to find where customers got confused. They made changes to the website, like changing words and adding help text. This improved the customer experience and reduced calls to the call center. They saw a 6% increase in their online conversion rate.
Consumer Goods Case Studies and Success Stories with Glassbox Digital
CASE STUDY Purina
Glassbox helped Purina improve their on-site search and product layout. New pet owners found it easier to get the right products. Purina saw a 30% drop in bounce rate. Users spent 30 seconds more on ...the site. There was a 127% increase in users viewing product information. Engagement and revenue both went up.
Purina boosted digital engagement on their website using Glassbox's analytics tools, enhancing user behavior tracking, session replay, and error analysis.
