Real-World Case Studies and Customer Success Stories with Glassbox Digital

SoFi is a digital personal finance company. They had a technical issue on their website that caused many users to not finish loan applications. They did not know about this problem until they used Gl...assbox. Glassbox captured all user sessions and found the error. SoFi fixed the issue in one day. This fix helped SoFi prevent a possible loss of over $9 million in revenue each year.
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Glassbox helped Money Mart test two homepage designs using interaction maps and funnel analytics. The team measured how users engaged with 'Get Your Money' and 'Apply Now' buttons. 3% of users clicke...d 'Get Your Money' in variant A, while 5% clicked 'Apply Now' in variant B. The 'Apply Now' variant had a 1.3% higher conversion rate. Money Mart could lose $101,400 per month by not using the better-performing layout. Glassbox made it easy to track and compare user actions and conversions.
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Glassbox helped Credit.com improve error troubleshooting on their website. The challenge was to replicate and resolve technical issues that affected users. Glassbox provided user experience insights ...that led to enhanced error reporting. The team improved the customer experience and built a prioritized product backlog based on customer impact. This helped drive gains in conversion and acquisition.
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Glassbox’s AI-powered fraud detection suite helped a leading U.S. financial institution fight online fraud. The bank faced growing threats from remote access scams and hidden on-screen manipulations.... Traditional tools missed these attacks, leaving gaps in security. Glassbox provided real-time behavioral analytics and session replay to spot suspicious activity fast. The bank saved $18 million in just 7 months by stopping fraud early and improving detection.
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SoFi is a digital personal finance company. They had a technical issue on their website that caused many users to not finish loan applications. They did not know about this problem until they used Gl...assbox. Glassbox captured all user sessions and found the error. SoFi fixed the issue in one day. This fix helped SoFi prevent a possible loss of over $9 million in revenue each year.
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Glassbox helped Money Mart test two homepage designs using interaction maps and funnel analytics. The team measured how users engaged with 'Get Your Money' and 'Apply Now' buttons. 3% of users clicke...d 'Get Your Money' in variant A, while 5% clicked 'Apply Now' in variant B. The 'Apply Now' variant had a 1.3% higher conversion rate. Money Mart could lose $101,400 per month by not using the better-performing layout. Glassbox made it easy to track and compare user actions and conversions.
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Glassbox helped Credit.com improve error troubleshooting on their website. The challenge was to replicate and resolve technical issues that affected users. Glassbox provided user experience insights ...that led to enhanced error reporting. The team improved the customer experience and built a prioritized product backlog based on customer impact. This helped drive gains in conversion and acquisition.
Show More..

Glassbox’s AI-powered fraud detection suite helped a leading U.S. financial institution fight online fraud. The bank faced growing threats from remote access scams and hidden on-screen manipulations.... Traditional tools missed these attacks, leaving gaps in security. Glassbox provided real-time behavioral analytics and session replay to spot suspicious activity fast. The bank saved $18 million in just 7 months by stopping fraud early and improving detection.
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Glassbox helped Sainsbury's get better insights into customer journeys on their website and mobile apps. Sainsbury's used Glassbox to find and fix a problem where 47.7% of visitors left after a deliv...ery option. The solution improved user experience and reduced operational costs. Sainsbury's recovered $200,000 in lost revenue each quarter.
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Glassbox helped NBrown, a leading UK digital retailer, increase customer lifetime value. NBrown wanted to boost customer confidence and help shoppers pick the right account. By finding and fixing fri...ction points in the customer journey, NBrown saw up to a 23% rise in new 'pay now' accounts and up to a 19% rise in new 'pay later' accounts. Overall, new accounts grew by 16%. Glassbox's digital analytics made these gains possible.
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Glassbox helped Chemist Warehouse improve their digital customer experience. They used Glassbox to see where customers struggled online. In the first day, they found over 20 areas to fix. They used s...ession replay and AI to spot problems like confusing steps and popups blocking sales. By making changes, they increased conversion rates by 9%. They also saved money by needing less IT help for analytics.
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Glassbox helped Sainsbury's get better insights into customer journeys on their website and mobile apps. Sainsbury's used Glassbox to find and fix a problem where 47.7% of visitors left after a deliv...ery option. The solution improved user experience and reduced operational costs. Sainsbury's recovered $200,000 in lost revenue each quarter.
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Glassbox helped NBrown, a leading UK digital retailer, increase customer lifetime value. NBrown wanted to boost customer confidence and help shoppers pick the right account. By finding and fixing fri...ction points in the customer journey, NBrown saw up to a 23% rise in new 'pay now' accounts and up to a 19% rise in new 'pay later' accounts. Overall, new accounts grew by 16%. Glassbox's digital analytics made these gains possible.
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Glassbox helped Chemist Warehouse improve their digital customer experience. They used Glassbox to see where customers struggled online. In the first day, they found over 20 areas to fix. They used s...ession replay and AI to spot problems like confusing steps and popups blocking sales. By making changes, they increased conversion rates by 9%. They also saved money by needing less IT help for analytics.
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Glassbox helped Marriott improve digital account activation and login. Marriott used Glassbox to find and fix a common issue fast. This led to a 60% drop in support requests. Account activation and l...ogin improved for 141 million customers. Marriott prioritized errors by customer impact. The solution made the customer experience better and reduced support needs.
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Glassbox helped Marriott improve digital account activation and login. Marriott used Glassbox to find and fix a common issue fast. This led to a 60% drop in support requests. Account activation and l...ogin improved for 141 million customers. Marriott prioritized errors by customer impact. The solution made the customer experience better and reduced support needs.
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Glassbox helped Nestlé Recetas improve digital engagement across Latin America. Nestlé struggled with fragmented data and inconsistent templates, making it hard to compare user behavior across region...s. Glassbox unified insights from millions of users in seven countries. The platform enabled Nestlé to spot trends, fix friction points, and optimize user experience. This helped Nestlé move closer to its goal of being the top culinary community in LATAM.
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Glassbox helped Nestlé Recetas improve digital engagement across Latin America. Nestlé struggled with fragmented data and inconsistent templates, making it hard to compare user behavior across region...s. Glassbox unified insights from millions of users in seven countries. The platform enabled Nestlé to spot trends, fix friction points, and optimize user experience. This helped Nestlé move closer to its goal of being the top culinary community in LATAM.
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Glassbox helped An Post Insurance improve their online quoting process. The challenge was to increase the number of completed quotes and reduce calls to the call center. By using call listening and s...ession replay, they found where customers got confused. They made changes to wording and added help text. This led to a better customer experience, fewer calls to the call center, and a 6% increase in conversion rate.
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Glassbox helped An Post Insurance improve their online quoting process. The challenge was to increase the number of completed quotes and reduce calls to the call center. By using call listening and s...ession replay, they found where customers got confused. They made changes to wording and added help text. This led to a better customer experience, fewer calls to the call center, and a 6% increase in conversion rate.
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Glassbox helped Purina improve their on-site search and product layout. New pet owners found it easier to get the right products. Purina saw a 30% drop in bounce rate. Users spent 30 seconds more on ...the site. There was a 127% increase in users viewing product information. Engagement and revenue both went up.
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Glassbox helped Purina improve their on-site search and product layout. New pet owners found it easier to get the right products. Purina saw a 30% drop in bounce rate. Users spent 30 seconds more on ...the site. There was a 127% increase in users viewing product information. Engagement and revenue both went up.
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