Real-World Case Studies and Customer Success Stories with Zoomin Software

Zoomin's documentation portal helped Shiji create a unified space for all product content. Before, Shiji's customers struggled to find information due to scattered and gated content. The new Shiji Do...cumentation Center now serves both internal and public users, offering a personalized experience. Shiji saw over 55% growth in portal traffic, with 5300 monthly unique visitors. The solution resolved 13,000 product inquiries and achieved the highest content satisfaction score compared to an industry benchmark of 2.9. Shiji also saved costs by streamlining publication and review processes.
Show More..

Shiji had trouble with customers finding the right product information. Their old system made it hard for people to search and learn about their products. They used Zoomin to create a new Documentati...on Center. This center brought all their product content together in one place. After using Zoomin, Shiji saw over 55% more portal traffic and 5300 unique visitors each month. They saved money by making their processes faster. They also answered 13,000 product questions and got the highest content satisfaction score compared to others.
Show More..

FIS had many content silos after acquiring several software companies. Each product used different tools and stored content in different places. This made it hard for users to find what they needed a...nd caused a lot of duplicated work. Clients complained about the confusing experience. FIS created a new content strategy and started to unify their documentation. This helped make the content easier to find and improved the experience for both users and clients.
Show More..

Zoomin helped FIS break down content silos across many acquired software companies. FIS faced problems with scattered content, inconsistent documentation, and duplicated work. Users struggled to find... the right information, leading to more support tickets. Leadership acted after clients complained about a poor, choppy experience. FIS created a unified content strategy with Zoomin, making documentation easier to find and use. This improved both internal processes and the customer experience.
Show More..

Zoomin helped Sony Interactive Entertainment fix their content silos. Sony had many teams and channels, making it hard for partners to find information. Zoomin let Sony bring all their technical cont...ent together without forcing teams to change how they create it. Sony cut down from many content channels to just two. They saw a 10X boost in internal efficiency and made it easier for partners to get the help they need.
Show More..

Sony Interactive Entertainment had many content silos. Their partners had to talk to many teams and search many places for information. This made it hard for partners to get help and self-serve. Sony... used Zoomin to bring all their content together. They reduced many channels to just two. This made their work 10 times more efficient and improved the experience for their partners.
Show More..

Imperva wanted to improve customer experience after several mergers and internal changes. Their old system used PDFs, which made it hard for customers to find answers. They worked with Zoomin to crea...te a unified documentation portal. This new portal made it easier for users to find information and gave a consistent experience. As a result, Imperva saw a 40% decrease in support cases that could have been solved with documentation, 25,000 unique monthly users, and over 1,000 new sales leads each year.
Show More..

Zoomin helped Imperva improve customer self-service by launching a unified documentation portal. Before, Imperva used PDFs in Salesforce and FTP, making it hard for users to find answers. With Zoomin..., Imperva delivered all technical content in one place, with easy search and personalized experiences. This led to a 40% decrease in support cases that could have been deflected by documentation. The portal now has 25,000 unique monthly users and over 1,000 new sales leads each year from users who interact with documentation.
Show More..

Zoomin helped Ellucian improve product documentation and user experience. Ellucian used the Zoomin platform to create a unified documentation site with better search and personalized content. Documen...tation views rose by 91% in a year. Site traffic increased by 167%. Ellucian engagement grew by 36% in 2023. The team cut site development and maintenance costs by 60%. PDF use dropped to zero with a modern HTML approach.
Show More..

Ellucian had trouble with customers finding product information. Their content was spread out and hard to use. They chose Zoomin to make one site for all their documentation. The new site made it eas...ier to search and find answers. Documentation views went up by 91% in a year. Site traffic increased by 167%. They cut site costs by 60% and stopped using PDFs. Customer engagement grew by 36% in 2023.
Show More..

Zoomin helped Seismic improve its user experience for technical documentation. Seismic's small team struggled with outdated tools and a growing backlog. Zoomin enabled a modern portal, streamlined wo...rkflows, and supported multiple content formats. Seismic saw a 106% increase in unique visitors, 82% more product answers delivered, and 132% more content views. Content development hours dropped by 50%, and content conversion hours were eliminated.
Show More..

Seismic had a small team of technical writers who struggled to keep up with a growing product line and many acquisitions. Their old tools and workflows made it hard to keep documentation up to date, ...and customers were frustrated. In 2021, Seismic used Zoomin to launch a new portal for technical content. This made content development faster and let users find answers more easily. Seismic saw a 106% increase in unique visitors, 82% more product answers delivered, and 132% more content views. Content development hours dropped by 50% and content conversion hours dropped by 100%.
Show More..

Ellucian needed a way to scale and adapt to their changing needs. They used Zoomin's Documentation Portal solution. The solution provided features like metadata-driven search, language support, and u...ser roles. This helped Ellucian meet their delivery and publication needs. They were able to respond better to future changes.
Show More..

Zoomin helped Avtec launch Avtec Connect, a web portal for Scout documentation. Before Zoomin, users could not search, filter, or personalize content. With Zoomin, Avtec saw over 20% yearly traffic g...rowth and more than 2,000 monthly sessions. Publishing time on GA day dropped from 4 hours to 30 minutes, saving over $20,000 yearly. Users who returned to the portal before a sale were five times more likely to buy or renew.
Show More..

Avtec wanted a better way for customers and staff to find Scout-related documentation. Their old system did not let users search, filter, or personalize content. Avtec used the Zoomin platform to lau...nch Avtec Connect, a web portal for easy access to information. Portal traffic grew over 20% yearly, with more than 2,000 monthly sessions. Publishing time on GA day dropped from 4 hours to 30 minutes, saving over $20,000 a year. Users who visited the portal more than once before a sale were five times more likely to buy or renew.
Show More..