Zoomin Software: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Zoomin Software
Brand: Zoomin Software
Rating: 4.09 (57 reviews)

4.09 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Ingests updated product information from every source

App Partner

Zoomin Software Overview

Zoomin transforms the way organizations handle knowledge management by offering an AI-enabled platform that personalizes user experiences. It efficiently supports the creation, management, and delivery of information, ensuring users can easily access the knowledge they need. This platform is designed for businesses seeking to enhance their help desk capabilities, providing a seamless way to connect various data sources and improve customer support interactions. The recent acquisition by Salesforce highlights Zoomin's strategic value in the industry, offering a competitive edge through its unified knowledge solutions.

Use Cases

Customers recommend Content Management, Sending & Publishing Communications, Engagement Management, as the business use cases that they have been most satisfied with while using Zoomin Software.

Other use cases:

Customer Feedback Management
Call Searching
Helpdesk Management
Knowledge Management

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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Zoomin Software.

Other priorities:

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Zoomin Software Use-Cases and Business Priorities: Customer Satisfaction Data

Zoomin Software's features include Personalization. and Zoomin Software support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Zoomin Software analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects...." Peer review

Zoomin Software, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Zoomin-software delivers a secure enterprise knowledge platform with full content governance. It supports web and AI applications effectively.

Zoomin Software Customer wins, Customer success stories, Case studies

How can Zoomin Software optimize your Content Management Workflow?

Ellucian - Information Technology And Services

Ellucian needed a way to scale and adapt to their changing needs. They used Zoomin's Documentation Portal solution. The solution provided features like metadata-driven search, language support, and u...ser roles. This helped Ellucian meet their delivery and publication needs. They were able to respond better to future changes.

Sony Interactive Entertainment - Entertainment

Sony Interactive Entertainment had many content silos. Their partners had to talk to many teams and search many places for information. This made it hard for partners to get help and self-serve. Sony... used Zoomin to bring all their content together. They reduced many channels to just two. This made their work 10 times more efficient and improved the experience for their partners.

FIS - Financial Services

FIS had many content silos after acquiring several software companies. Each product used different tools and stored content in different places. This made it hard for users to find what they needed a...nd caused a lot of duplicated work. Clients complained about the confusing experience. FIS created a new content strategy and started to unify their documentation. This helped make the content easier to find and improved the experience for both users and clients.

Shiji - Hospitality

Shiji had trouble with customers finding the right product information. Their old system made it hard for people to search and learn about their products. They used Zoomin to create a new Documentati...on Center. This center brought all their product content together in one place. After using Zoomin, Shiji saw over 55% more portal traffic and 5300 unique visitors each month. They saved money by making their processes faster. They also answered 13,000 product questions and got the highest content satisfaction score compared to others.

Imperva - Computer & Network Security

Imperva wanted to improve customer experience after several mergers and internal changes. Their old system used PDFs, which made it hard for customers to find answers. They worked with Zoomin to crea...te a unified documentation portal. This new portal made it easier for users to find information and gave a consistent experience. As a result, Imperva saw a 40% decrease in support cases that could have been solved with documentation, 25,000 unique monthly users, and over 1,000 new sales leads each year.

Avtec - Information Technology And Services

Avtec wanted a better way for customers and staff to find Scout-related documentation. Their old system did not let users search, filter, or personalize content. Avtec used the Zoomin platform to lau...nch Avtec Connect, a web portal for easy access to information. Portal traffic grew over 20% yearly, with more than 2,000 monthly sessions. Publishing time on GA day dropped from 4 hours to 30 minutes, saving over $20,000 a year. Users who visited the portal more than once before a sale were five times more likely to buy or renew.

More Zoomin Software Customer Stories...