Zoomin Software: Product updates, Customer stories, and Insights | 2026 Cuspera

Sony used Zoomin Software to improve operational excellence. The company achieved a 10X increase in efficiency. Zoomin helped Sony streamline processes and boost productivity. This case highlights th...e impact of Zoomin's platform for large consumer electronics companies.
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Ellucian needed a way to scale and adapt to their changing needs. They used Zoomin's Documentation Portal solution. The solution provided features like metadata-driven search, language support, and u...ser roles. This helped Ellucian meet their delivery and publication needs. They were able to respond better to future changes.
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FIS had many content silos after acquiring several software companies. Each product used different tools and stored content in different places. This made it hard for users to find what they needed a...nd caused a lot of duplicated work. Clients complained about the confusing experience. FIS created a new content strategy and started to unify their documentation. This helped make the content easier to find and improved the experience for both users and clients.
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Sony Interactive Entertainment had many content silos. Their partners had to talk to many teams and search many places for information. This made it hard for partners to get help and self-serve. Sony... used Zoomin to bring all their content together. They reduced many channels to just two. This made their work 10 times more efficient and improved the experience for their partners.
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Zoomin helped Avtec launch Avtec Connect, a web portal for Scout documentation. Before Zoomin, users could not search, filter, or personalize content. With Zoomin, Avtec saw over 20% yearly traffic g...rowth and more than 2,000 monthly sessions. Publishing time on GA day dropped from 4 hours to 30 minutes, saving over $20,000 yearly. Users who returned to the portal before a sale were five times more likely to buy or renew.
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Zoomin helped Ellucian improve product documentation and user experience. Ellucian used the Zoomin platform to create a unified documentation site with better search and personalized content. Documen...tation views rose by 91% in a year. Site traffic increased by 167%. Ellucian engagement grew by 36% in 2023. The team cut site development and maintenance costs by 60%. PDF use dropped to zero with a modern HTML approach.
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