Heretto: Product updates, Customer stories, and Insights | 2026 Cuspera

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Customer stories

Heretto CCMS helped Omnicell cut translation workload by 62%. Omnicell saved $92,000 each year by removing contract writers and extra tools. Teams now work together in real time across locations. Heretto's DITA XML system lets Omnicell manage, reuse, and publish content from one place. The localization manager lets them translate only what is needed, saving time and money.
Heretto CCMS helped a growing semiconductor manufacturer scale documentation output 6x. The company automated 40% of each document, letting 5 writers do the work of 30. Automation pulled register descriptions and specs from engineering databases, cutting formatting time by 50%. Writers now focus on quality and accuracy, not manual entry. The company reduced legal risk and sped up time to market with structured content and DITA XML.
Heretto helped Tegile streamline content creation and documentation. Tegile used Heretto’s DITA system to speed up authoring, reviewing, and publishing. The platform enabled audit trails for compliance and allowed new writers to get started with just two hours of training. Tegile published documentation in print, HTML5, and online help formats. Heretto’s cloud-based SaaS made global deployment easy and cost-effective.
Heretto helped Skyward improve their content management. Skyward struggled with missed product release deadlines and inefficient content processes. With Heretto, they centralized content creation, review, and publishing. The team now reuses 100% of content and customizes it for each state's regulations. Customer satisfaction scores increased. The documentation workflow is now faster and more efficient.
Heretto CCMS helped ACS Technologies move from unstructured to structured content. ACST faced challenges with scattered content and multiple product versions after acquisitions. Heretto provided a single platform for content management and publishing. ACST saw a 50% reduction in time spent creating content. They now create 7,148 articles each year and have 2,000 monthly help site visitors. The new system supports 9 products in one portal and improved customer experience.
Heretto helped Allstate give agents fast access to accurate information. Before Heretto, agents called the help desk up to 2,000 times a day. Allstate used Heretto to publish answers in a chatbot, making it easy for agents to find what they need. This cut help desk calls by 40% in just four months. Now, the call center can focus on supporting new business instead of answering repeat questions.

Product Business Settings

Heretto is popular in Information Technology And Services industry and is widely used by Enterprise.

Heretto Product Overview

Heretto enhances documentation processes through its Component Content Management System, driving business gains by delivering consistent content. This platform supports information development teams by unifying product and developer documentation, which can lead to improved self-service capabilities and increased customer satisfaction. Heretto's solution is designed to streamline content operations, allowing businesses to maintain a cohesive content strategy across various platforms. By adopting Heretto, organizations can expect to see a boost in customer engagement and satisfaction, ultimately impacting their bottom line positively. The system's ability to integrate diverse documentation needs into a single stack makes it a strategic choice for businesses aiming to optimize their content management efforts.

How satisfied the customers are with Heretto use-cases

Reviews

"...Our flagship product, easyDITA, is a DITA standards-based Component Content Management System (CCMS) that turns your content into flexible, actionable, and manageable data...." Peer review from Jorsek