Real-World Case Studies and Customer Success Stories with Heretto

Heretto helped Skyward improve their content management. Skyward struggled with missed product release deadlines and inefficient content processes. With Heretto, they centralized content creation, re...view, and publishing. The team now reuses 100% of content and customizes it for each state's regulations. Customer satisfaction scores increased. The documentation workflow is now faster and more efficient.
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Heretto helped Allstate give agents fast access to accurate information. Before Heretto, agents called the help desk up to 2,000 times a day. Allstate used Heretto to publish answers in a chatbot, ma...king it easy for agents to find what they need. This cut help desk calls by 40% in just four months. Now, the call center can focus on supporting new business instead of answering repeat questions.
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Heretto Portal helped Medallia create a single source of truth for help content across 11 products. Medallia used to have disconnected documentation sites, making it hard for users to find informatio...n. With Heretto, they now have a branded portal with federated search, integrating content from all web properties. Customers get personalized content based on their product and profile. Medallia can easily add new acquisitions to their documentation process and let multiple users work on documents at the same time.
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Heretto CCMS helped Jamf move to DITA-based content. Jamf improved content creation speed and made it easier to add new content. They now publish over 9,000 pages each month. 175,000 users access Jam...f's help content monthly. Jamf's team learned to use structured content and improved customer satisfaction.
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Heretto CCMS helped ACS Technologies move from unstructured to structured content. ACST faced challenges with scattered content and multiple product versions after acquisitions. Heretto provided a si...ngle platform for content management and publishing. ACST saw a 50% reduction in time spent creating content. They now create 7,148 articles each year and have 2,000 monthly help site visitors. The new system supports 9 products in one portal and improved customer experience.
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Heretto helped the American Joint Committee on Cancer (AJCC) make their Cancer Staging Manual digital. AJCC used Heretto to build a single source content system with strong search and API features. O...ver 400 contributors now have a simple authoring and review process. Doctors can access the manual instantly while working. The manual connects directly to health information systems. Updates and new information are easier to add and share.
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