Computer Software Case Studies and Customer Success Stories with Heretto
Medallia
- Computer Software
- Large
San Francisco, USA
Heretto helped Medallia unify documentation for over 11 products after multiple acquisitions. Medallia used Heretto Deploy Portal to create a... single, branded help portal with federated search. This improved the user experience for both customers and employees. The portal enables personalized content delivery and supports multi-factor authentication. Medallia can now easily integrate new acquisitions and streamline documentation workflows.
Jamf used Heretto to improve content creation and integration. They switched from a non-DITA system to Heretto's DITA XML-based platform.... This change let them reuse content, speed up translation, and onboard new authors quickly. Jamf now publishes over 9,000 pages monthly and serves 175,000 users with help content. Customer satisfaction and content delivery both improved.
Heretto helped Tegile streamline content creation and documentation. Tegile used Heretto’s DITA SaaS platform to speed up authoring, reviewing, and... publishing. The platform enabled audit trails for compliance and allowed new writers to start with just two hours of training. Tegile released their first documentation set in under three months. All workflows now happen in one system, improving efficiency and collaboration.
Heretto helped Tegile streamline their content creation process. Tegile needed fast, high-quality documentation to support rapid growth and reduce pressure... on engineering. Heretto’s cloud-based DITA system enabled easy authoring, reviewing, and publishing in one platform. The solution provided audit trails for compliance and required minimal training for new writers. Tegile released their first documentation set in under three months.
Heretto Deploy Portal gave Medallia a single, branded help portal for all product documentation. Medallia replaced multiple disconnected sites with... one platform, improving user experience for customers and employees. The portal uses federated search and integrates with Coveo, letting users find content fast. Medallia now supports over 11 products, tracks users by metadata, and streamlines documentation for new acquisitions. Multiple authors can work together on documents at the same time.
Heretto CCMS helped Jamf speed up content creation and integration. Jamf now publishes over 9,000 pages each month. 175,000 users... access Jamf's help content monthly. Heretto enabled faster product assembly and scalable publishing. Jamf improved customer satisfaction and launched the Jamf Learning Hub.
American Joint Committee on Cancer (AJCC)
- Health, Wellness And Fitness
- Small
Chicago, USA
Heretto helped the American Joint Committee on Cancer (AJCC) digitize its 1000-page Cancer Staging Manual. AJCC used Heretto to create... a single source content system with APIs for direct integration into health information systems. Over 400 contributors now have a simplified authoring and review process. Clinicians can access and annotate cancer staging data instantly while completing charts. The new system enables frequent updates and sharing of structured content for clinical and research use.
Heretto helped Omnicell cut translation workload by 62% and save $92,000 each year. Omnicell faced tool fragmentation and poor collaboration... across four locations. Heretto's CCMS unified their content creation with DITA XML and real-time collaboration. Teams now work together easily and publish faster. Omnicell eliminated contract writers and extra tools, boosting author efficiency.
Education Case Studies and Customer Success Stories with Heretto
Skyward
- Education
- Medium
Stevens Point, USA
Heretto helped Skyward improve its content management for education software. Skyward missed product release deadlines due to slow, inconsistent content... creation. With Heretto, Skyward built a centralized team and streamlined workflows. Now, 100% of content is reusable and personalized for each customer’s state regulations. Customer satisfaction scores increased sharply. The documentation process is faster and more efficient.
Heretto helped Skyward reuse 100% of their content and personalize courses for different state regulations. Before Heretto, Skyward missed product... release deadlines due to slow, inconsistent content processes. With Heretto, a centralized team now creates, reviews, and publishes content efficiently. Integration with MindTouch and customizable workflows improved documentation quality. Customer satisfaction scores increased significantly after switching to Heretto.
ACS Technologies
- Information Technology And Services
- Medium
Florence, USA
Heretto helped ACS Technologies cut content creation time by 50%. ACST moved from unstructured to structured authoring, consolidating content for... 27 products into one portal. The team now creates over 7,000 articles each year. Heretto's platform improved content reuse and enabled personalized digital experiences. ACST saw a major boost in web traffic and customer support efficiency.
ACS Technologies
- Information Technology And Services
- Large
Heretto helped ACS Technologies cut content creation time by 50%. ACST moved from unstructured to structured authoring, consolidating 27 products... into one portal. They now create 7,148 articles each year, driving 56% of their web traffic. Heretto's CCMS and portal improved efficiency and customer experience. ACST now delivers real-time, personalized content to users across their faith-based technology solutions.
Omnicell used Heretto to unify its content creation and management. Teams were spread across four locations and struggled with broken... tools and poor collaboration. Heretto's CCMS enabled real-time collaboration and a single source for content. Omnicell reduced translation workload by 62% and saved $92,000 annually. The new system improved author efficiency and eliminated the need for contract writers.
American Joint Committee on Cancer (AJCC)
- Hospital & Health Care
- Large
Heretto helped the American Joint Committee on Cancer (AJCC) make its 1000-page Cancer Staging Manual digital and easy to use. AJCC used Heretto's... CCMS platform with APIs to connect content to health information systems. Over 400 contributors now have a simple way to author, edit, and review content. Doctors can quickly find and use cancer staging data while working. The new system allows fast updates and direct integration with clinical and research tools.
Insurance Case Studies and Customer Success Stories with Heretto
Allstate
- Insurance
Heretto helped Allstate give agents fast access to accurate information. Before Heretto, agents called the help desk up to 2,000... times a day. Allstate used Heretto to publish answers in a chatbot, making it easy for agents to find what they need. This cut help desk calls by 40% in just four months. Now, the call center can focus on supporting new business instead of answering repeat questions.
Other Industry Case Studies and Success Stories with Heretto
A growing semiconductor manufacturer
- Semiconductors
- Large
Heretto CCMS helped a growing semiconductor manufacturer scale documentation output 6x. The company automated 40% of each document, letting 5... writers do the work of 30. Automation pulled register descriptions and specs directly from engineering databases. Writers spent 50% less time on formatting and template repairs. The team improved quality, reduced legal risk, and sped up time to market.
A global semiconductor company
- Semiconductors
- Large
Heretto helped a global semiconductor company scale documentation output by 6x. The team automated 40% of each document, letting 5... writers do the work of 30. Automation cut formatting and template repair time by 50%. Hundreds of pages are now auto-generated from engineering databases. Writers focus on editing and accuracy, not manual data entry. The company reduced legal risk and sped up time to market.
