Zoho Forms Overview

Zoho Forms is a robust online form builder for businesses to create and share forms easily. It enables seamless team collaboration and offers a free trial.

Use Cases

Customers recommend Workflow Management, Customer Feedback Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Zoho Forms.

Other use cases:

  • Contact List Management
  • Sending & Publishing Communications
  • Social Media Management
  • Training & Onboarding
  • Collaboration
  • Engaging And Following Up
  • Advertisement
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Zoho Forms.

Other priorities:

  • Improve Digital And Social Presence
  • Manage Risk
  • Increase Sales & Revenue
See all business priorities See less business priorities

Zoho Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Forms works with different mediums / channels such as Mobile. Newsletter. Website etc.

Zoho Forms's features include Templates, Feedback Surveys, Alerts: Popups & Notifications, etc. and Zoho Forms support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Zoho Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"We used to go back and forth, sending and signing paperwork. Now, enrollment is almost instantaneous. The signing process happens via an online enrollment form and the merged PDF is sent as an email—it's never been so simple!" - Shannon Marie Baker

Peer review evidence (same sources as the product rating summary)

"...They have such nice features to let you build a workflow, from creating a form to analyzing the data...." 8 Best Free Online Form Builders
"...At our digital marketing firm, we implement Zoho Forms to client websites and applications so they can gather customer feedback from their customers...." Peer review by Medline Masson, Founder of Labelle Technology | Full Stack Web Developer | SEO & SEM Consultant | Local SEO Expert, Labelle Technology
"...Our company needed a tool like Zoho Forms to help generate leads...." Testimonial by Raghav Somani, CEO, Headphone Zone

Zoho Forms, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Forms

Top Industries

  • Information Technology and Services
  • Computer Software
  • Consumer Electronics

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Zoho Forms is popular in Information Technology And Services, Computer Software, and Consumer Electronics and is widely used by Small Business, Mid Market, and Large Enterprise.

Zoho Forms Customer wins, Customer success stories, Case studies

What makes Zoho Forms ideal for Workflow Management?

What solutions does Zoho Forms provide for Customer Feedback Management?

What solutions does Zoho Forms provide for Generation Of New Leads?

What benefits does Zoho Forms offer for Contact List Management?

How can Zoho Forms optimize your Sending & Publishing Communications Workflow?

34 buyers and buying teams have used Cuspera to assess how well Zoho Forms solved their Other Demand Generation needs. Cuspera uses 844 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

CUSTOMERS TESTIMONIALS
Zoho Forms testimonial

Shannon Marie Baker

Owner

Alabama Church School

We used to go back and forth, sending and signing paperwork. Now, enrollment is almost instantaneous. The signing process happens via an online enrollment form and the merged PDF is sent as an email—it's never been so simple! Testimonial By Shannon Marie Baker
Zoho Forms testimonial

Pranesh Padmanabhan

CEO

Studio 31

Zoho Forms made our everyday tasks smoother with its easy-to-use UI and brilliant form customization options. It's fun to work with and has become an integral part of our business. Testimonial By Pranesh Padmanabhan
Zoho Forms testimonial

Conan Power

I.S. Analyst

Waterford City Council

We've converted several paper-based processes from paper to online — all thanks to Zoho Forms! Most of our customers ask, "Can we do this online?" Zoho Forms was our answer to them. Testimonial By Conan Power
CUSTOMERS TESTIMONIALS
Zoho Forms testimonial

Shannon Marie Baker

Owner

Alabama Church School

We used to go back and forth, sending and signing paperwork. Now, enrollment is almost instantaneous. The signing process happens via an online enrollment form and the merged PDF is sent as an email—it's never been so simple! Testimonial By Shannon Marie Baker
Zoho Forms testimonial

Pranesh Padmanabhan

CEO

Studio 31

Zoho Forms made our everyday tasks smoother with its easy-to-use UI and brilliant form customization options. It's fun to work with and has become an integral part of our business. Testimonial By Pranesh Padmanabhan
Zoho Forms testimonial

Conan Power

I.S. Analyst

Waterford City Council

We've converted several paper-based processes from paper to online — all thanks to Zoho Forms! Most of our customers ask, "Can we do this online?" Zoho Forms was our answer to them. Testimonial By Conan Power
 

Small and Medium Enterprises Development Agency of Nigeria (SMEDAN) - Government Agency - Large

Zoho, SMEDAN unleash N20bn digital push for 25, 000 Nigerian MSMEs

Abuja, Nigeria

Zoho partners with SMEDAN to launch a N20 billion digital support program for 25,000 Nigerian MSMEs. The initiative provides Zoho wallet credits for over 60 cloud-based applications and includes trai...ning and technical support. This effort aims to reduce technology adoption costs and enhance digital capabilities for small businesses in Nigeria.

Read on →
 

Galaxy Health Insurance - Insurance - Medium

Galaxy Health Insurance partners with Zoho to build and deploy a scalable, regulator-compliant distribution platform in under three months

Chennai, India

Zoho partnered with Galaxy Health Insurance to create a scalable, regulator-compliant distribution platform. This CRM-led solution enables fast agent onboarding, tele-sales, and customer support, int...egrating with TCS BaNCS for seamless operations. The platform supports complex commission structures and regulatory compliance, enhancing Galaxy's distribution capabilities without increasing operational headcount.

Read on →
 

Krea University - Education - Medium

Zoho Corporation Marks 30 Years, Now Supports Over One Million Organisations

India

Zoho celebrates its 30th anniversary, highlighting its growth to over one million customers and a 20% revenue increase. Krea University expanded its use of Zoho's platform, transforming operations an...d enhancing reliance on Zoho's diverse product suite. The company's commitment to R&D and AI-driven solutions continues to attract major enterprises like Mercedes-Benz India and Union Bank of India.

Read on →
 

Zarthi - Information Technology And Services - Small

India

Zoho Desk helped Zarthi, a cloud management company, resolve 33,590 tickets in one department. The team adopted Zoho Desk twice as fast as previous solutions. Automations and integrations with Twilio..., Zoho Analytics, and Zoho CRM improved ticket routing and performance tracking. Real-time dashboards and mobile access boosted collaboration and agent productivity. Zarthi saw faster response times and higher customer satisfaction rates.

 

Specialized Packaging Group (SPG) - Manufacturing - Large

Chicago, USA

Zoho One helped SPG unify 143 users across 30 manufacturing sites. Before Zoho, each site managed sales and customer data separately, causing duplicated work and no clear view of business performance.... With Zoho One, SPG standardized sales processes, integrated CRM with project management, and enabled real-time data sharing. Leadership now uses analytics to spot new market opportunities and track why deals are won or lost. SPG moved from siloed operations to a single, data-driven organization.

 

Shiji Group - Hospitality - Very Large

Beijing, China

Shiji Group used Zoho Desk to support its global expansion. The company needed a scalable ticketing system for its hospitality technology business. Zoho Desk was chosen for its usability, fast implem...entation, and custom features. Shiji integrated Zoho Desk with Zoho CRM, Analytics, and other tools. The solution enabled automation, multi-channel support, and custom workflows. Shiji now resolves customer tickets quickly and manages performance with Zoho Desk metrics.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Zoho Forms

What is Zoho Forms?

Zoho Forms is a powerful online form builder for business. It helps to create and share forms online, collect data, and collaborate with the team on the go. It helps to acquire customers and improve digital and social presence.

Some of its features include creating forms without having to code, collecting data from all channels, instant notifications whenever a new record is submitted or updated, view, analyze, and optimize data for better conversions.

What is Zoho Forms used for?

Zoho Forms is a Other Demand Generation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Workflow Management, Customer Feedback Management and Generation Of New Leads .

What are the top features of Zoho Forms?

Templates, Feedback surveys and Alerts: popups & Notifications are some of the top features of Zoho Forms.

Who uses Zoho Forms?

Zoho Forms is used by Information Technology And Services, Computer Software and Consumer Electronics among other industries.

What are Zoho Forms alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Zoho Forms.

Where is Zoho Forms located?

Zoho Forms is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho Forms for workflow management and customer feedback management

Zoho Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.51/5

Read Reviews (18)
Custom Reports

3.25/5

Read Reviews (154)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.51/5

Read Reviews (18)
Custom Reports

3.25/5

Read Reviews (154)

Software Failure Risk Guidance

?

for Zoho Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Forms

Zoho Corporation Pvt. Ltd News

Product

WhatsApp messages for events: Zoho Backstage enhancements

Zoho has enhanced its Zoho Backstage platform with new WhatsApp integration features. These include delivery reports for message tracking, scheduled notifications, expanded automation triggers for various stakeholders, and improved account management. These updates aim to streamline event communication, offering organizers greater visibility and flexibility in managing WhatsApp messaging.

Product

Introducing Zoho connected apps for Google Gemini

Zoho introduces connected apps for Google Gemini, allowing seamless integration of Zoho applications with Gemini's AI capabilities. This integration simplifies workflows by enabling users to access and interact with business data across Zoho CRM, Zoho Mail, Bigin, Zoho Desk, and Zoho Projects through a single conversational interface. The integration aims to reduce context switching and enhance productivity.

Product

Zoho Backstage x Zoho MCP: Your events, now connected to AI

Zoho has launched the Model Context Protocol (MCP) server for Zoho Backstage, enabling integration with AI tools like Claude and ChatGPT. This allows users to manage event data and workflows using natural language, enhancing event management automation and AI-driven data interaction. MCP supports 49 operations, facilitating seamless AI integration for event planning tasks.

Product

Zoho Mail is now on AWS Marketplace

Zoho Mail is now available on AWS Marketplace, allowing organizations using AWS for software procurement to subscribe to Zoho Mail Premium directly through their AWS account. This integration simplifies billing and management, aligning with existing AWS procurement workflows. Zoho Mail Premium offers robust email security, compliance tools, and centralized admin controls.

Zoho Corporation Pvt. Ltd Profile

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE