Zoho Forms Overview

Zoho Forms is a robust online form builder for businesses to create and share forms easily. It enables seamless team collaboration and offers a free trial.

Use Cases

Customers recommend Workflow Management, Customer Feedback Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Zoho Forms.

Other use cases:

  • Contact List Management
  • Sending & Publishing Communications
  • Social Media Management
  • Training & Onboarding
  • Collaboration
  • Engaging And Following Up
  • Advertisement
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Zoho Forms.

Other priorities:

  • Improve Digital And Social Presence
  • Manage Risk
  • Increase Sales & Revenue
See all business priorities See less business priorities

Zoho Forms Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Forms works with different mediums / channels such as Mobile. Newsletter. Website etc.

Zoho Forms's features include Templates, Feedback Surveys, Alerts: Popups & Notifications, etc. and Zoho Forms support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Zoho Forms analytics capabilities include Analytics, and Custom Reports.

Reviews

"We've converted several paper-based processes from paper to online — all thanks to Zoho Forms! Most of our customers ask, "Can we do this online?" Zoho Forms was our answer to them." - Conan Power

Peer review evidence (same sources as the product rating summary)

"...Set up an e-sign workflow and get your documents signed digitally. ..." Create Free Online Forms - Zoho Forms
"...Either to collect customers' feedback or to collect new leads and prospects, Zoho Forms has been really a helpful tool for our business...." Peer review by Kreeti P., Digital Marketing Manager, Restaurants
"...Our company needed a tool like Zoho Forms to help generate leads...." Testimonial by Raghav Somani, CEO, Headphone Zone

Zoho Forms, Whatconverts, Ringba, OptiMonk, Convertful, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Forms

Top Industries

  • Information Technology and Services
  • Computer Software
  • Consumer Electronics

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Zoho Forms is popular in Information Technology And Services, Computer Software, and Consumer Electronics and is widely used by Small Business, Mid Market, and Large Enterprise.

Zoho Forms Customer wins, Customer success stories, Case studies

How does Zoho Forms address your Workflow Management Challenges?

What Are the key features of Zoho Forms for Customer Feedback Management?

How does Zoho Forms address your Generation Of New Leads Challenges?

Why is Zoho Forms the best choice for Contact List Management?

What solutions does Zoho Forms provide for Sending & Publishing Communications?

34 buyers and buying teams have used Cuspera to assess how well Zoho Forms solved their Other Demand Generation needs. Cuspera uses 844 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.

CUSTOMERS TESTIMONIALS
Zoho Forms testimonial

Conan Power

I.S. Analyst

Waterford City Council

We've converted several paper-based processes from paper to online — all thanks to Zoho Forms! Most of our customers ask, "Can we do this online?" Zoho Forms was our answer to them. Testimonial By Conan Power
Zoho Forms testimonial

John Whaling

Team Member

Bernard Health

Zoho Forms drives everything we do, from following up with clients and prospects, to keeping detailed notes on all of our activity. It's fantastic and easy to use! Testimonial By John Whaling
Zoho Forms testimonial

Nanda Kishore

Financial Analyst

Paradise Food Court

Keeping Digital India in mind, Zoho Forms is playing a prominent role. It's an extraordinary concept that offers good service and a one stop solution for any requirement. Testimonial By Nanda Kishore
CUSTOMERS TESTIMONIALS
Zoho Forms testimonial

Conan Power

I.S. Analyst

Waterford City Council

We've converted several paper-based processes from paper to online — all thanks to Zoho Forms! Most of our customers ask, "Can we do this online?" Zoho Forms was our answer to them. Testimonial By Conan Power
Zoho Forms testimonial

John Whaling

Team Member

Bernard Health

Zoho Forms drives everything we do, from following up with clients and prospects, to keeping detailed notes on all of our activity. It's fantastic and easy to use! Testimonial By John Whaling
Zoho Forms testimonial

Nanda Kishore

Financial Analyst

Paradise Food Court

Keeping Digital India in mind, Zoho Forms is playing a prominent role. It's an extraordinary concept that offers good service and a one stop solution for any requirement. Testimonial By Nanda Kishore
 

Indian Army - Defense - Very Large

Indian Army signs deal with Zoho to strengthen digital transformation

New Delhi, India

The Indian Army has signed a deal with Zoho to enhance its digital transformation under the JAI mission, focusing on developing secure digital tools. This partnership aims to boost tech skills among ...Army personnel and promote reliance on homegrown solutions.

Read on →
 

Indian Army - Defense - Very Large

Indian Army Signs MoU with Zoho Corporation to Bolster Indigenous Digital Transformation

New Delhi, India

The Indian Army has signed an MoU with Zoho Corporation to enhance its digital transformation efforts. This partnership focuses on application-oriented R&D, secure digital infrastructure, and skill e...nhancement, aligning with India's self-reliance mission. The collaboration aims to integrate homegrown technology into the Army's operations, reinforcing technological self-reliance in the defense sector.

Read on →
 

Zoho Reignites CRM for Acme Brick Company

Zoho successfully deployed its CRM solution for Acme Brick Company, enhancing sales processes and integration with existing systems. This deployment, completed in under a year, improved CRM adoption ...across Acme's 40+ sales locations. Zoho's customization and support were key factors in Acme's choice, leading to better engagement and sales opportunities.

Read on →

IDT (National Retail Solutions) - Information Technology And Services - Large

Newark, USA

Zoho CRM helped IDT and its subsidiary NRS unify sales, operations, and customer service for over 35,000 convenience stores. NRS replaced manual spreadsheets and a failed Salesforce rollout with Zoho... CRM, enabling automation, integrations, and streamlined workflows. The platform scaled from a few users to over 1,000, supporting rapid business growth and improved customer satisfaction. Integrations with telephony, shipping, and analytics tools further enhanced efficiency. Customer service, distributor management, and referral programs all run through Zoho CRM, driving better results across the business.

Follow the Camino - Hospitality - Small

Dublin, Ireland

Zoho One helped Follow the Camino improve customer service for global pilgrims. The company used Zoho CRM, Desk, Bookings, Survey, Campaigns, Meeting, and Analytics to manage the full customer journe...y. Post-trip NPS rose from 58 to 64, and post-sales NPS jumped from 73 to 84. Over 1,000 five-star reviews show strong customer satisfaction. Zoho Desk and WhatsApp integration made support faster and more reliable.

Tollring - Telecommunications - Small

Uxbridge, UK

Tollring used Zoho One to improve customer service and support ticket management. They replaced multiple tools with Zoho Desk, Zoho Projects, Zoho Assist, and Zoho CRM. Integration with Jira and betw...een Zoho apps gave teams full customer context and streamlined workflows. Tollring consolidated costs by accessing 55+ apps for the price of a few. Their new setup earned them Zoho's "Customer Service Champion" award in 2025.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Zoho Forms

What is Zoho Forms?

Zoho Forms is a powerful online form builder for business. It helps to create and share forms online, collect data, and collaborate with the team on the go. It helps to acquire customers and improve digital and social presence.

Some of its features include creating forms without having to code, collecting data from all channels, instant notifications whenever a new record is submitted or updated, view, analyze, and optimize data for better conversions.

What is Zoho Forms used for?

Zoho Forms is a Other Demand Generation Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Workflow Management, Customer Feedback Management and Generation Of New Leads .

What are the top features of Zoho Forms?

Templates, Feedback surveys and Alerts: popups & Notifications are some of the top features of Zoho Forms.

Who uses Zoho Forms?

Zoho Forms is used by Information Technology And Services, Computer Software and Consumer Electronics among other industries.

What are Zoho Forms alternatives?

Whatconverts, Ringba, OptiMonk and Convertful are popular alternatives for Zoho Forms.

Where is Zoho Forms located?

Zoho Forms is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.
lightning

Peers used Zoho Forms for workflow management and customer feedback management

Zoho Forms Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.51/5

Read Reviews (18)
Custom Reports

3.25/5

Read Reviews (154)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.51/5

Read Reviews (18)
Custom Reports

3.25/5

Read Reviews (154)

Software Failure Risk Guidance

?

for Zoho Forms

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Forms

Zoho Corporation Pvt. Ltd News

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App Spotlight: Autocomplete Address Via Google for Zoho CRM

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Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE