Zendesk For Service: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Zendesk For Service
Brand: Zendesk For Service
Rating: 4.36 (34290 reviews)

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(34290)

Customer service solution that’s easy to use and scales with your business

AI Powered

Zendesk For Service Overview

Zendesk-for-service offers scalable, user-friendly customer service software. Businesses can focus on conversations, not channels, with a free trial available.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Zendesk For Service.

Other use cases:

Knowledge Management
Workflow Management
Communication Management
Contact List Management
Social Media Management
Sales Call Management
Collaboration

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Zendesk For Service.

Other priorities:

Improve Internal Communications
Increase Sales & Revenue
Scale Best Practices
Launch New Products
Improve ROI
Enter New Markets Internationally Or Locally
Improve Brand Engagement
Improve Digital And Social Presence
Establish Thought Leadership
Improve Efficiency
Build Brand Awareness
Improve Visibility
Improve Stakeholder Relations
Grow Market Share
Increase Customer Life Time Value
Shorten Ramp Up Time
Improve Consistency
Improve Navigation

See all business priorities See less business priorities

Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data

Zendesk For Service works with different mediums / channels such as Phone Calls. User Generated Content. Blogs etc.

Zendesk For Service's features include Ticketing, Personalization, Alerts: Popups & Notifications, etc. and Zendesk For Service support capabilities include Phone Support, AI Powered, Email Support, etc. also Zendesk For Service analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’re building this ‘Voice of the Customer’ dashboard where we’re going to have all the contact reasons selected by the users. We can see which platform was used and even by the version of the app the user was on when they reached out. We can use th...at data to build a stronger product." - Cynthia Toral

Zendesk For Service, Cayzu Help Desk, Service Creatio, Vision Helpdesk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zendesk For Service

Top Industries

Computer Software
Information Technology and Services
Internet

Popular in

Mid Market
Small Business
Enterprise

Zendesk For Service is popular in Computer Software, Information Technology And Services, and Internet and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Zendesk For Service Use Cases

How can Zendesk For Service optimize your Helpdesk Management Workflow?

Zendesk facilitates efficient management of customer inquiries through a ticketing system, call center integration, and live chat, enabling timely resolution and tracking. It provides a comprehensive platform for managing helpdesk operations with features for reporting, collaboration, and integration with other systems. Zendesk's cost can be a limitation for some users.

"...Zendesk helps us manage customer queries in a timely manner while ensuring no queries get lost...." Peer review by Nikhil George, Support Manager, Spotlight Reporting

Read Reviews

What Are the key features of Zendesk For Service for Engagement Management?

Zendesk enables businesses to centralize customer service requests, facilitating interactions across multiple channels, including email, live chat, and social media. The platform offers features such as built-in translation, customizable branding, and automated follow-up emails. However, limitations exist in its ability to offer in-product customer interactions.

"...We needed a way to easily take support calls and emails, answer and follow up with customer inquiries, and maintain reports on those interactions...." Peer review by Doug L., Computer Software

Read Reviews

How efficiently Does Zendesk For Service manage your Customer Feedback Management?

Zendesk supports customer feedback management by enabling the collection of feedback through surveys, chat transcripts, and integrated phone solutions. It also provides tools to measure customer satisfaction through CSAT and DSAT metrics. The platform's capabilities are limited in its ability to capture nuanced customer feedback.

"...You are able to look at leaderboards, track your csats and keep an easy eye on all of your tickets...." Peer review by Jaime P., Food & Beverages

Read Reviews

How does Zendesk For Service facilitate Knowledge Management?

Zendesk provides knowledge base capabilities for managing customer service information. It enables the creation and organization of articles, facilitates user access, and allows for tracking and monitoring of tickets. However, the knowledge base tool lacks advanced features like answer suggestions.

"...I also like the chat center, which can utilize the developed knowledge base for quick responses to customers...." Peer review by Clementine N, Industrial Accountant, Non-Profit Organization Management

Read Reviews

Why is Zendesk For Service the best choice for Workflow Management?

Zendesk offers a user-friendly platform for managing workflows, enabling agents to easily create views and track tickets. It provides tools for automating tasks and streamlining processes, thereby improving response times and enhancing overall efficiency. Although Zendesk offers robust workflow capabilities, it may lack the depth of customization and automation found in other enterprise-level solutions.

"...We have benefitted from it in a way that it increases our workflow and it helpes us create an online platform where all of our tickets can be stored without any worries and it's a platform where clients can solve all their doubts...." Peer review by Ivy R, Sales Manager

Read Reviews

85+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Cynthia Toral Product Owner – OLX Global OLX	We’re building this ‘Voice of the Customer’ dashboard where we’re going to have all the contact reasons selected by the users. We can see which platform was used and even by the version of the app the user was on when they reached out. We can use that data to build a stronger product. Testimonial By Cynthia Toral
Andrea Sebestyen Senior Project Manager, Customer Experience Group Agoda	Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we communicate with our partners, and how well our pla...tform performs. Testimonial By Andrea Sebestyen
Minakshi Taly Project Manager PayNearby	Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our organization. Testimonial By Minakshi Taly

CUSTOMERS	TESTIMONIALS
Cynthia Toral Product Owner – OLX Global OLX	We’re building this ‘Voice of the Customer’ dashboard where we’re going to have all the contact reasons selected by the users. We can see which platform was used and even by the version of the app the user was on when they reached out. We can use that data to build a stronger product. Testimonial By Cynthia Toral
Andrea Sebestyen Senior Project Manager, Customer Experience Group Agoda	Zendesk enabled us to interact with our partners in more effective ways such as through chat, the help desk, and by connecting multiple email channels to the platform. Having full visibility on KPIs allows us to closely measure how successfully we communicate with our partners, and how well our pla...tform performs. Testimonial By Andrea Sebestyen
Minakshi Taly Project Manager PayNearby	Support at Zendesk itself is so wonderfully managed that if I want support regarding any feature in your product, there is a team for that. And there is specialized support during implementation, which helped us to accelerate adding Zendesk to our organization. Testimonial By Minakshi Taly

Case Studies

Retail

CASE STUDY Liberty London

Liberty London uses Zendesk AI to improve customer service. They saw a 11% decrease in ticket resolution time and a 73% decrease in first reply time. Customer satisfaction increased by 9%. Zendesk he...lps them manage customer interactions across multiple channels. This includes phone, chat, email, and WhatsApp. AI helps classify and route tickets efficiently. This allows agents to focus on important tasks. Liberty London has been able to maintain high service levels even during busy periods.

Manufacturing

CASE STUDY Stanley Black and Decker

Stanley Black and Decker used Zendesk to improve customer service. They launched Zendesk three weeks before Black Friday. This led to a 500% increase in sales and a 300% increase in agent efficiency.... They handle 10,000 tickets per month. The implementation took three weeks and included multilingual support.

Computer & Network Security

CASE STUDY ZeroFox

ZeroFox, a cybersecurity firm, used Zendesk to manage a 30% annual increase in customer service tickets. They maintained a first reply time under 1 hour and a resolution time of 3-4 hours. The compan...y handled 32,000 tickets annually with 300 agents available 24/7. Zendesk helped integrate multiple teams and streamline workflows during ZeroFox's rapid growth.

Education

CASE STUDY Khan Academy

Khan Academy used Zendesk to handle a 2.5x increase in online traffic during COVID-19. They saw a 1,200% increase in parent contacts and a 750% increase in teacher contacts. Zendesk's automation help...ed prioritize support requests, maintaining a 92% CSAT. Khan Academy's support team used ticket forms and macros to manage the surge effectively.

Consumer Goods

CASE STUDY Thrasio

Thrasio, a global consumer goods company, used Zendesk to improve customer service. They reduced full resolution time by 99% and first reply time by 97%. Thrasio integrated Zendesk with other tools, ...cutting their tech stack by 85%. They use data from customer interactions to create new sales opportunities.

Government Administration

CASE STUDY Manatee County Tax Collector's Office

The Manatee County Tax Collector's Office improved efficiency with Zendesk. They streamlined ticket management and enhanced self-service. They also used analytics to optimize decision-making. The off...ice handles 3,000 tickets monthly and serves a population of 464,000. They saw a 400% increase in public info access.

The Zendesk Service Solution

Frequently Asked Questions(FAQ)

for Zendesk For Service

What is Zendesk For Service?

Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.

It comes with support, guide, chat, and talk in one package. It helps in making customer conversations flow seamlessly across channels and create a better experience. The customer support feature helps with tracking, prioritizing, and solving customer support tickets. The guide helps with the knowledge base and smart self-service. The suite also provides live chat and messaging, along with call center software.

It uses artificial intelligence to provide automation capabilities. It comes with proactive triggers to help send targeted and behavior-based messages to customers.

What is Zendesk For Service used for?

Zendesk For Service is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Customer Feedback Management .

What are the top features of Zendesk For Service?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of Zendesk For Service.

Who uses Zendesk For Service?

Zendesk For Service is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Zendesk For Service alternatives?

Cayzu Help Desk, Service Creatio, Vision Helpdesk and LiveAgent are popular alternatives for Zendesk For Service.

Where is Zendesk For Service located?

Zendesk For Service is headquartered at 1019 Market St, San Francisco, CA 94103.

Peers used Zendesk For Service for helpdesk management and engagement management

Zendesk For Service Competitors

More Zendesk For Service Alternatives...

Zendesk For Service Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.55/5 ★ Read Reviews (160)
Analytics	4.11/5 ★ Read Reviews (851)
Custom Reports	3.58/5 ★ Read Reviews (2955)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.55/5 ★ Read Reviews (160)
Analytics	4.11/5 ★ Read Reviews (851)
Custom Reports	3.58/5 ★ Read Reviews (2955)

Zendesk For Service Integrations

Zendesk For Service integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.98/5 ★

Read Reviews (933)

Data Import

3.68/5 ★

Read Reviews (2314)

Few API Integrations for Zendesk For Service

Software Failure Risk Guidance

for Zendesk For Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk For Service

Zendesk News

Product 02/04/2025

Geekflare's This Week in Business Tech: Zendesk's New - Inkl

Zendesk introduced a new outcome-based pricing model for AI agents, ensuring businesses pay only when AI agents successfully resolve customer issues. This model was announced during the Zendesk Relate 2025 event by CEO Tom Eggemeier.

Partnership 02/04/2025

TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk

TELUS Digital enhances its customer experience capabilities through a strategic collaboration with Zendesk, focusing on modern customer service and digital experience platforms.

Product 31/03/2025

Zendesk launches product powered by Local Measure and Amazon - ARNnet

Zendesk launches a new product powered by Local Measure and Amazon.

Product 26/03/2025

Zight Boosts Support Efficiency with Zendesk Integration and Adding Request Video Feature ...

Zight has enhanced its platform by integrating with Zendesk and adding a request video feature to improve support efficiency.

Zendesk Profile

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Financials

IPO

Zendesk For Service: Use-Cases, Insights and Reviews | 2025 Cuspera

Customer service solution that’s easy to use and scales with your business

Failure Risk for Zendesk For Service ?

Zendesk For Service Overview

Use Cases

Business Priorities

Zendesk For Service Use-Cases and Business Priorities: Customer Satisfaction Data

Popular Business Setting

Top Industries

Popular in

Comprehensive Insights on Zendesk For Service Use Cases

How can Zendesk For Service optimize your Helpdesk Management Workflow?

What Are the key features of Zendesk For Service for Engagement Management?

How efficiently Does Zendesk For Service manage your Customer Feedback Management?

How does Zendesk For Service facilitate Knowledge Management?

Why is Zendesk For Service the best choice for Workflow Management?

85+ more Business Use Cases

Customer Testimonials

Case Studies

CASE STUDY Liberty London

CASE STUDY Stanley Black and Decker

CASE STUDY ZeroFox

CASE STUDY Khan Academy

CASE STUDY Thrasio

CASE STUDY Manatee County Tax Collector's Office

Video

The Zendesk Service Solution

Frequently Asked Questions(FAQ)

What is Zendesk For Service?

What is Zendesk For Service used for?

What are the top features of Zendesk For Service?

Who uses Zendesk For Service?

What are Zendesk For Service alternatives?

Where is Zendesk For Service located?

Peers used Zendesk For Service for helpdesk management and engagement management

Zendesk For Service Competitors

Zendesk For Service Features

Zendesk For Service Integrations

Tubular

Pastel

Zoho Writer

Viber

Microsoft Power BI

Software Failure Risk Guidance

Zendesk News

Geekflare's This Week in Business Tech: Zendesk's New - Inkl

TELUS Digital Deepens CX Capabilities Through Strategic Collaboration with Zendesk

Zendesk launches product powered by Local Measure and Amazon - ARNnet

Zight Boosts Support Efficiency with Zendesk Integration and Adding Request Video Feature ...

Zendesk Profile

Get a personalised risk report for Zendesk For Service

Connect to vendor request

Request Custom Quote