Real-World Case Studies and Customer Success Stories with Vibes Platform

Vibes helped a large grocery chain grow and engage their mobile database. The chain needed to scale their SMS program... after outgrowing their old platform. Vibes provided MMS, contact cards, and analytics to improve guest engagement. The company saw more store trips per SMS guest and better campaign insights. Vibes' platform supported new marketing tactics and steady database growth.
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Vibes helped a global specialty retailer with over 5,000 locations fix major SMS marketing issues. The retailer switched from a... frustrating provider to Vibes, gaining reliable SMS and MMS campaigns linked with Mobile Wallet. They saw a 39% higher revenue per message than average, $50K+ from two SMS offers, and a 6% average redemption rate. The retailer used features like A/B testing, multi-language support, and interactive campaigns to boost engagement and revenue.
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Vibes helped Hibbett keep 99% of their SMS subscribers each month. Hibbett used Vibes' mobile engagement platform to send SMS... about product launches and BOPIS updates. They grew their SMS list by 22% year-over-year and saw a 27% increase in SMS-attributed revenue. Expanding mobile programs and launching with City Gear led to a 46% ROI increase over two years. Hibbett connects with younger shoppers using SMS, MMS, and Mobile Wallet.
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Vibes mobile engagement platform helped Kwik Trip boost loyalty and ROI across 850+ stores. Kwik Trip used SMS, MMS, push,... and mobile wallet to grow their mobile loyalty program. Mobile wallet loyalty card installs rose from 30% to 54%. Their Spin-to-Win SMS game hit a 19% click-through rate, up from a 12% average. 86% of players joined the sweepstakes, showing strong engagement.
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Vibes mobile engagement platform helped a leading North American apparel retailer boost mobile-attributed revenue by 34%. The retailer used Vibes... to activate SMS, MMS, mobile wallet, and push notifications. They improved loyalty program enrollment with a mobile wallet card and sent targeted offers during peak seasons. The retailer grew to over 1.2 million SMS subscribers and saw a 28% increase in mobile app users with push enabled. For every $0.003 spent per message, they earned $0.11 in return.
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Vibes RCS messaging platform helped enterprise retail and restaurant brands triple customer engagement compared to SMS. Brands saw a 30%... increase in revenue from RCS messages versus identical SMS and MMS offers. RCS features like rich images, video, and one-tap actions drove higher message clicks. Over 50 live RCS agents are active, with 100+ more launching soon. These results show RCS is a strong channel for customer engagement and revenue growth.
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Vibes helped a global specialty retailer with over 5,000 stores fix major SMS marketing problems. The retailer switched from a... frustrating provider to Vibes, gaining reliable SMS and MMS campaigns linked with Mobile Wallet. They used features like A/B testing, shortened URLs, and multi-language support. The retailer earned 39% higher revenue per message than average, generated $50K+ from two SMS offers, and saw a 6% average redemption rate, with one campaign reaching 30%.
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Vibes mobile engagement platform helped Kwik Trip boost loyalty and ROI across 850+ stores. Kwik Trip wanted to grow their... mobile loyalty program and drive more customer engagement. Vibes delivered a solution using SMS, MMS, push, and mobile wallet. Customers could join the loyalty program in-store, online, or in-app. Mobile wallet loyalty card installs rose from 30% to 54%. The Spin-to-Win SMS game saw a 19% click-through rate and 86% of players joined the sweepstakes. Kwik Trip now uses Vibes to send relevant deals and keep customers coming back.
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Vibes helped Hibbett use mobile marketing to connect with younger shoppers and bridge online and in-store shopping. Hibbett used SMS,... MMS, and Mobile Wallet to grow their e-commerce and engage customers. They achieved a 99% monthly SMS subscriber retention rate. SMS-attributed revenue increased by 27% year-over-year. Their SMS subscriber list grew by 22% on average each year. ROI increased by 46% after launching mobile with City Gear.
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Vibes helped a large grocery chain grow and engage their mobile database. The chain needed to scale their SMS program... and improve guest retention. Vibes provided MMS, contact cards, and analytics to optimize messaging. The company saw more store trips per SMS guest. They used Vibes to support sponsorships and secure new vendor dollars. The SMS program grew steadily and became a key marketing tool.
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Vibes mobile engagement platform helped KBP Brands drive 30% month-over-month subscriber growth and triple subscribers per store. KBP used SMS... and mobile wallet marketing to boost in-store traffic and connect with value-driven consumers at over 900 restaurants. The program started as a pilot in 162 KFC locations and expanded to 830+ KFC and 100+ Arby’s restaurants. KBP saw strong consumer engagement, impressive ROI, and increased regional relevance. The text-to-enroll program made it easy for customers to join and receive targeted offers.
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Vibes mobile engagement platform helped Lettuce Entertain You Restaurants fix SMS delivery and compliance issues. Lettuce switched from an email-focused... provider to Vibes, a Tier 1 aggregator with direct carrier connections. Vibes enabled fast, reliable SMS and MMS campaigns for over 30 restaurants. Lettuce saw immediate success, with higher open rates and strong guest engagement. Vibes provided expert support and best practice advice for SMS marketing.
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Vibes helped Duck Donuts launch QuackChat, an SMS rewards program, after their loyalty app provider closed. Duck Donuts wanted a... new way to engage guests and fill the gap between email and app marketing. With Vibes, they used SMS and mobile wallet offers to reach customers. Over 110,000 guests subscribed since January 2024. The program achieved a 9.25% click through rate and surpassed its 100,000 subscriber goal.
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Vibes helped Chipotle use SMS marketing and automation to reach more customers. Chipotle wanted to connect with 30 million loyalty... members and send the right offers at the right time. Their text messaging campaigns got a 4x higher click-thru rate than email. Over 3 million digital wallet loyalty cards were saved by rewards members. Chipotle credits Vibes for helping them move fast and deliver secure, personalized offers.
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Vibes helped Lettuce Entertain You Restaurants improve SMS and MMS marketing. Lettuce wanted to build a loyal audience and needed... a platform that could scale and ensure compliance. Vibes provided a Tier 1 aggregation solution with direct carrier connections and strong support. Lettuce saw immediate success, with higher open rates and more engaged customers. The SMS program grew from a few restaurants to over 30 brands.
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Vibes mobile engagement platform helped KBP Brands boost sales and local marketing at 847 KFC restaurants. KBP wanted to drive... revenue and engage guests with flexible, real-time messaging. They used SMS and mobile wallet to send timely offers and updates. The pilot at 162 locations showed strong results, leading to a rollout across all 847 restaurants. KBP saw 30% month-over-month subscriber growth and tripled subscribers per store.
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Vibes helped Duck Donuts launch QuackChat, an SMS and mobile wallet rewards program. Duck Donuts needed a new way to... engage customers after their loyalty app provider closed. With Vibes, they created a program where guests get alerts, offers, and a free donut for joining. Over 110,000 guests subscribed since January 2024. The program achieved a 9.25% click through rate and surpassed its goal of 100,000 subscribers for the year.
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Vibes Platform helps Chipotle use SMS marketing and automation to reach customers with timely, engaging messages. Chipotle wanted to better... understand guests and deliver targeted promotions, especially as data privacy changes made this harder. With Vibes, Chipotle optimized messaging to its 30 million loyalty members. Their text campaigns achieved a 4x higher click-thru rate than email. Over 3 million digital wallet loyalty cards are now saved by rewards members. Chipotle credits Vibes for enabling fast, secure delivery of personalized offers at scale.
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Vibes Mobile Wallet helped a major apparel retailer digitize its employee referral program. The old system used physical cards, which... were slow and costly. With Vibes, 60% of employees shared mobile wallet passes, driving new customer acquisition. The program now tracks referrals and rewards employees, making it easy to scale and measure results. The retailer continues to expand the program globally, boosting revenue and engagement.
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Vibes mobile engagement platform helped a specialty apparel retailer reach over 3. 5 million SMS subscribers and 1.25 million push...users. The retailer used SMS, MMS, mobile wallet, and push channels to boost engagement and loyalty. Vibes' APIs enabled automated messaging like cart reminders and password recovery. The retailer achieved $32 million in annual mobile-attributable revenue. They saw a 40X ROI from their mobile marketing programs.
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Vibes mobile engagement platform helped a leading North American apparel retailer grow mobile-attributed revenue by 34%. The retailer used SMS,... MMS, mobile wallet, and push notifications to reach over 1.2 million SMS subscribers. Vibes analytics enabled targeted offers and improved loyalty program enrollment. Push notification users grew 28% year-over-year. For every $0.003 spent per message, the retailer earned $0.11 in return.
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Vibes helped a specialty apparel retailer boost digital engagement with a multichannel mobile messaging strategy. The retailer used SMS, MMS,... mobile wallet, and push notifications through the Vibes platform. They reached over 3.5 million SMS subscribers and 1.25 million push users. Automated messaging included cart reminders and password recovery. The program drove $32 million in annual mobile-attributable revenue and delivered a 40X ROI.
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Vibes Mobile Wallet helped a major apparel retailer move its employee referral program from physical cards to digital passes. The old system... was slow and costly, with cards often unused. Vibes enabled easy sharing through SMS and QR codes, making distribution fast and simple. In the pilot, 60% of employees shared mobile passes to attract new customers. The retailer now tracks referrals and rewards employees, with plans to expand the program globally.
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Vibes' Marketo integration helped a global travel loyalty leader boost member engagement by 10x. The company switched from email to... SMS and mobile wallet marketing. With Vibes, they grew from 0 to 50,000 SMS subscribers in one year. The Marketo integration let marketers send personalized messages without extra tools. Now, 1,000 SMS messages drive the same inbound calls as 10,000 emails did before.
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Vibes' Marketo integration helped a global travel loyalty leader boost member engagement. The company switched from email to SMS, MMS,... and Mobile Wallet to reach members on mobile. Vibes' platform let marketers send personalized messages from Marketo, saving time and effort. In the first year, they grew from 0 to 50,000 SMS subscribers. Now, 1,000 SMS messages drive the same inbound calls as 10,000 emails did before. The company values Vibes' support and new ideas for mobile marketing.
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Vibes helped Progressive Leasing double their SMS engagement rate. The company wanted to reach more customers in real time and... move beyond email. Vibes' mobile engagement platform integrated with Salesforce Marketing Cloud and enabled fast SMS program launch. Progressive Leasing achieved a 2x SMS message engagement rate and retained over 99% of SMS subscribers. Vibes' customer service and direct carrier connections were key to success.
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Vibes helped Progressive Leasing move from email to SMS for customer engagement. The company wanted to reach more customers in... real time and improve campaign effectiveness. Vibes integrated with Salesforce Marketing Cloud and enabled fast SMS program launch. Progressive Leasing doubled its SMS engagement rate and retained over 99% of SMS subscribers. The company now plans to consolidate all SMS messaging with Vibes.
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Vibes SMS integrates directly with Adobe Marketo Engage for Practice Growth Institute. The company needed a simple way to reach... its network of practitioners by SMS. Their old platform, Twilio, was hard to use and not native to Marketo. With Vibes, they can now send SMS easily from Marketo, making campaign management simple. They use SMS to remind leads about webinars and events, keeping engagement high and communication personal.
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Vibes SMS integrated with Adobe Marketo Engage helped Practice Growth Institute reach more practitioners. Their old platform, Twilio, was hard... to use and did not work well with Marketo. With Vibes, they now send SMS reminders for webinars and events easily. The team finds campaign setup simple and personal. SMS helps them keep leads engaged and grow their network.
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