Real-World Case Studies and Customer Success Stories with Vibes Platform

Mattress Firm used Vibes to launch their first SMS and RCS mobile marketing program. They wanted to grow their audience... and keep customers coming back. Vibes helped Mattress Firm send messages at the best times using AI-powered tools. SMS subscribers showed higher purchase rates and frequency than non-SMS customers. Mattress Firm now sees mobile messaging as a key way to drive business growth.
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Lids used Vibes' SMS and mobile wallet platform to boost in-store engagement. They wanted to add SMS to their marketing... mix, which already included email and search. Lids ran a sweepstakes campaign that brought in 7,000 new SMS subscribers from 16,500 entries. 5% of SMS subscribers redeemed an in-store offer, leading to higher average transaction amounts. The Vibes platform made it easy for Lids to send targeted messages and build loyalty.
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Vibes helped a large grocery chain grow and engage their mobile database. The chain needed to scale their SMS program... after outgrowing their old platform. Vibes provided MMS, contact cards, and analytics to improve guest engagement. The company saw more store trips per SMS guest and better campaign insights. Vibes' platform supported new marketing tactics and steady database growth.
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Vibes helped a global specialty retailer with over 5,000 locations fix major SMS marketing issues. The retailer switched from a... frustrating provider to Vibes, gaining reliable SMS and MMS campaigns linked with Mobile Wallet. They saw a 39% higher revenue per message than average, $50K+ from two SMS offers, and a 6% average redemption rate. The retailer used features like A/B testing, multi-language support, and interactive campaigns to boost engagement and revenue.
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Vibes mobile engagement platform helped Kwik Trip boost loyalty and ROI across 850+ stores. Kwik Trip used SMS, MMS, push,... and mobile wallet to grow their mobile loyalty program. Mobile wallet loyalty card installs rose from 30% to 54%. Their Spin-to-Win SMS game hit a 19% click-through rate, up from a 12% average. 86% of players joined the sweepstakes, showing strong engagement.
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Vibes helped Hibbett keep 99% of their SMS subscribers each month. Hibbett used Vibes' mobile engagement platform to send SMS... about product launches and BOPIS updates. They grew their SMS list by 22% year-over-year and saw a 27% increase in SMS-attributed revenue. Expanding mobile programs and launching with City Gear led to a 46% ROI increase over two years. Hibbett connects with younger shoppers using SMS, MMS, and Mobile Wallet.
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Vibes RCS messaging platform helped enterprise retail and restaurant brands triple customer engagement compared to SMS. Brands saw a 30%... increase in revenue from RCS messages versus identical SMS and MMS offers. RCS features like rich images, video, and one-tap actions drove higher message clicks. Over 50 live RCS agents are active, with 100+ more launching soon. These results show RCS is a strong channel for customer engagement and revenue growth.
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Vibes helped Kwik Trip boost mobile wallet loyalty card installations from 30% to 54%. The Spin-to-Win SMS game achieved a... 19% click-through rate, up from their usual 12%. 86% of players also joined the sweepstakes. Kwik Trip used SMS, MMS, push, and mobile wallet to engage customers across 850+ locations. The Vibes platform made loyalty program enrollment easy and increased customer retention.
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Vibes helped a large grocery chain grow and engage their SMS database. The chain needed to scale their stagnant SMS... program to reach more guests and retain them. Vibes introduced MMS, contact cards, and text-to-win campaigns. The chain used analytics to test offers and optimize messaging. They saw an increase in average store trips per SMS guest. The program also supported local sponsorships and brought in new vendor dollars.
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Hibbett used the Vibes mobile marketing platform to engage a young, mobile-first audience. They grew their SMS subscriber list by... 2.5x and achieved a 99% monthly retention rate. Mobile traffic increased by 33% year-over-year, and SMS-attributed revenue rose by 27% annually. Interactive campaigns and virtual raffles drove one-third of total mobile-attributed sales. Hibbett bridged online and in-store shopping, keeping customers engaged during major retail shifts.
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Vibes helped a global specialty retailer with over 5,000 stores fix major SMS marketing issues. The retailer switched from a... frustrating provider to Vibes, gaining reliable campaign delivery and advanced features. They used SMS, MMS, and Mobile Wallet to run interactive campaigns and quizzes. The retailer saw a 39% higher revenue per message than average, $50K+ from two SMS offers, and a 6% average redemption rate. Multi-language support expanded their reach across the US, Canada, and the Caribbean.
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Vibes mobile engagement platform helped KBP Brands drive 30% month-over-month subscriber growth and triple subscribers per store. KBP used SMS... and mobile wallet marketing to boost in-store traffic and connect with value-driven consumers at over 900 restaurants. The program started as a pilot in 162 KFC locations and expanded to 830+ KFC and 100+ Arby’s restaurants. KBP saw strong consumer engagement, impressive ROI, and increased regional relevance. The text-to-enroll program made it easy for customers to join and receive targeted offers.
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Vibes mobile engagement platform helped Lettuce Entertain You Restaurants fix SMS delivery and compliance issues. Lettuce switched from an email-focused... provider to Vibes, a Tier 1 aggregator with direct carrier connections. Vibes enabled fast, reliable SMS and MMS campaigns for over 30 restaurants. Lettuce saw immediate success, with higher open rates and strong guest engagement. Vibes provided expert support and best practice advice for SMS marketing.
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Vibes helped Chipotle use SMS marketing and automation to reach more customers. Chipotle wanted to connect with 30 million loyalty... members and send the right offers at the right time. Their text messaging campaigns got a 4x higher click-thru rate than email. Over 3 million digital wallet loyalty cards were saved by rewards members. Chipotle credits Vibes for helping them move fast and deliver secure, personalized offers.
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Vibes helped Duck Donuts launch QuackChat, an SMS rewards program, after their loyalty app provider closed. Duck Donuts wanted a... new way to engage guests and fill the gap between email and app marketing. With Vibes, they used SMS and mobile wallet offers to reach customers. Over 110,000 guests subscribed since January 2024. The program achieved a 9.25% click through rate and surpassed its 100,000 subscriber goal.
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KBP Brands used the Vibes mobile engagement platform to boost local marketing and drive sales across 900+ restaurants. They launched SMS... and mobile wallet programs to reach value-driven customers and increase in-store traffic. The pilot started with 162 KFC locations and quickly expanded to over 800 KFC and 100 Arby’s restaurants. KBP saw 30% month-over-month subscriber growth and tripled subscribers per store. The program delivered strong consumer engagement and impressive ROI, helping KBP localize offers and grow loyalty.
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Chipotle used Vibes to improve its SMS marketing. The company wanted to reach more customers as data privacy rules changed.... Chipotle used SMS to send offers and loyalty cards to its 30 million loyalty members. Their text campaigns got 4 times more clicks than email. Over 3 million loyalty cards were saved in mobile wallets. Vibes helped Chipotle move fast and personalize messages.
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Vibes helped Lettuce Entertain You Restaurants improve guest engagement with SMS and MMS campaigns. The restaurant group switched to Vibes... after facing compliance and delivery issues with previous providers. Vibes' Tier 1 aggregation and direct carrier connections ensured fast, reliable message delivery. Lettuce saw immediate success, with higher open rates and more engaged audiences than other channels. Their SMS program grew from a few restaurants to over 30 brands, driving order increases after each campaign.
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Vibes helped Duck Donuts launch QuackChat, an SMS and mobile wallet rewards program. Duck Donuts needed a new way to... engage customers after their loyalty app provider closed. With Vibes, they created a program where guests get alerts, offers, and a free donut for joining. Over 110,000 guests subscribed since January 2024. The program achieved a 9.25% click through rate and surpassed its goal of 100,000 subscribers for the year.
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Vibes helped Ashley Stewart upgrade their mobile marketing with SMS, MMS, and RCS integrations. The Vibes platform enabled Ashley Stewart... to segment and personalize offers, improving customer engagement. With real-time integrations, they captured more SMS and email subscribers using QR codes and sign-up channels. Campaigns became more dynamic, targeting specific segments like military members and teachers. Ashley Stewart saw a 180% improvement in customer engagement, leading to higher revenue and repeat purchases.
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Vibes Mobile Wallet helped a major apparel retailer digitize its employee referral program. The old system used physical cards, which... were slow and costly. With Vibes, 60% of employees shared mobile wallet passes, driving new customer acquisition. The program now tracks referrals and rewards employees, making it easy to scale and measure results. The retailer continues to expand the program globally, boosting revenue and engagement.
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Vibes mobile engagement platform helped a specialty apparel retailer reach over 3. 5 million SMS subscribers and 1.25 million push...users. The retailer used SMS, MMS, mobile wallet, and push channels to boost engagement and loyalty. Vibes' APIs enabled automated messaging like cart reminders and password recovery. The retailer achieved $32 million in annual mobile-attributable revenue. They saw a 40X ROI from their mobile marketing programs.
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Vibes mobile engagement platform helped a leading North American apparel retailer grow mobile-attributed revenue by 34%. The retailer used SMS,... MMS, mobile wallet, and push notifications to reach over 1.2 million SMS subscribers. Vibes analytics enabled targeted offers and improved loyalty program enrollment. Push notification users grew 28% year-over-year. For every $0.003 spent per message, the retailer earned $0.11 in return.
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Vibes helped a specialty apparel retailer boost mobile engagement. The retailer used SMS, MMS, mobile wallet, and push notifications to... reach more than 3.5 million SMS subscribers and 1.25 million push users. With Vibes’ platform and APIs, they automated messages like cart reminders and password recovery. This strategy drove $32M in annual mobile-attributable revenue. The retailer achieved a 40X ROI on their mobile programs.
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Vibes helped a leading North American apparel retailer grow mobile-attributed revenue by 34%. The retailer used Vibes’ platform to activate... SMS, MMS, mobile wallet, and push notifications. They improved loyalty program enrollment and engagement with a mobile wallet loyalty card. The retailer now interacts with over 1.2 million SMS subscribers. Mobile app push notification users grew by 28% year-over-year.
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Vibes Mobile Wallet helped a major apparel retailer digitize its employee referral program. The old system used physical cards, which... were slow and costly to distribute. With Vibes, 60% of employees shared mobile wallet passes, bringing in new customers. The program now tracks referrals and rewards employees. The retailer plans to expand the program with SMS and push notifications.
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Topgolf used the Vibes mobile engagement platform to reach guests faster than email. They needed a direct way to drive... visits and bookings on short notice. Vibes enabled SMS, MMS, and mobile wallet messaging for timely offers and reminders. The partnership helped Topgolf increase conversion and repeat visits. The platform evolved with new features like RCS without adding complexity. Topgolf values Vibes for its reliability and proactive support.
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Vibes' Marketo integration helped a global travel loyalty leader boost member engagement by 10x. The company switched from email to... SMS and mobile wallet marketing. With Vibes, they grew from 0 to 50,000 SMS subscribers in one year. The Marketo integration let marketers send personalized messages without extra tools. Now, 1,000 SMS messages drive the same inbound calls as 10,000 emails did before.
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Vibes helped a leading travel loyalty company boost member engagement by 10x using SMS, MMS, and Mobile Wallet. The company integrated... Vibes with Marketo, letting marketers send personalized messages from one platform. In the first year, they grew from 0 to 50,000 SMS subscribers. Now, only 1,000 SMS messages are needed to drive an inbound call, compared to 10,000 emails before. Vibes’ proactive support enabled seamless automation and mobile wallet integration for travel partners.
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