Real-World Case Studies and Customer Success Stories with Vibes Platform

Vibes mobile engagement platform helped a leading North American apparel retailer boost mobile-attributed revenue by 34%. The retailer used Vibes to activate SMS, MMS, mobile wallet, and push notific...ations. They improved loyalty program enrollment with a mobile wallet card and sent targeted offers during peak seasons. The retailer grew to over 1.2 million SMS subscribers and saw a 28% increase in mobile app users with push enabled. For every $0.003 spent per message, they earned $0.11 in return.
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Vibes helped a large grocery chain grow and engage their mobile database. The chain needed to scale their SMS program and improve guest retention. Vibes provided MMS, contact cards, and analytics to ...optimize messaging. The company saw more store trips per SMS guest. They used Vibes to support sponsorships and secure new vendor dollars. The SMS program grew steadily and became a key marketing tool.
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Vibes helped Hibbett use mobile marketing to connect with younger shoppers and bridge online and in-store shopping. Hibbett used SMS, MMS, and Mobile Wallet to grow their e-commerce and engage custom...ers. They achieved a 99% monthly SMS subscriber retention rate. SMS-attributed revenue increased by 27% year-over-year. Their SMS subscriber list grew by 22% on average each year. ROI increased by 46% after launching mobile with City Gear.
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Vibes mobile engagement platform helped Kwik Trip boost loyalty and ROI across 850+ stores. Kwik Trip wanted to grow their mobile loyalty program and drive more customer engagement. Vibes delivered a... solution using SMS, MMS, push, and mobile wallet. Customers could join the loyalty program in-store, online, or in-app. Mobile wallet loyalty card installs rose from 30% to 54%. The Spin-to-Win SMS game saw a 19% click-through rate and 86% of players joined the sweepstakes. Kwik Trip now uses Vibes to send relevant deals and keep customers coming back.
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Vibes helped a global specialty retailer with over 5,000 stores fix major SMS marketing problems. The retailer switched from a frustrating provider to Vibes, gaining reliable SMS and MMS campaigns li...nked with Mobile Wallet. They used features like A/B testing, shortened URLs, and multi-language support. The retailer earned 39% higher revenue per message than average, generated $50K+ from two SMS offers, and saw a 6% average redemption rate, with one campaign reaching 30%.
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Vibes RCS messaging platform helped enterprise retail and restaurant brands triple customer engagement compared to SMS. Brands saw a 30% increase in revenue from RCS messages versus identical SMS and... MMS offers. RCS features like rich images, video, and one-tap actions drove higher message clicks. Over 50 live RCS agents are active, with 100+ more launching soon. These results show RCS is a strong channel for customer engagement and revenue growth.
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Vibes Platform helps Chipotle use SMS marketing and automation to reach customers with timely, engaging messages. Chipotle wanted to better understand guests and deliver targeted promotions, especial...ly as data privacy changes made this harder. With Vibes, Chipotle optimized messaging to its 30 million loyalty members. Their text campaigns achieved a 4x higher click-thru rate than email. Over 3 million digital wallet loyalty cards are now saved by rewards members. Chipotle credits Vibes for enabling fast, secure delivery of personalized offers at scale.
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Vibes helped Duck Donuts launch QuackChat, an SMS and mobile wallet rewards program. Duck Donuts needed a new way to engage customers after their loyalty app provider closed. With Vibes, they created... a program where guests get alerts, offers, and a free donut for joining. Over 110,000 guests subscribed since January 2024. The program achieved a 9.25% click through rate and surpassed its goal of 100,000 subscribers for the year.
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Vibes mobile engagement platform helped KBP Brands boost sales and local marketing at 847 KFC restaurants. KBP wanted to drive revenue and engage guests with flexible, real-time messaging. They used ...SMS and mobile wallet to send timely offers and updates. The pilot at 162 locations showed strong results, leading to a rollout across all 847 restaurants. KBP saw 30% month-over-month subscriber growth and tripled subscribers per store.
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Vibes helped Lettuce Entertain You Restaurants improve SMS and MMS marketing. Lettuce wanted to build a loyal audience and needed a platform that could scale and ensure compliance. Vibes provided a T...ier 1 aggregation solution with direct carrier connections and strong support. Lettuce saw immediate success, with higher open rates and more engaged customers. The SMS program grew from a few restaurants to over 30 brands.
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Vibes Mobile Wallet helped a major apparel retailer move its employee referral program from physical cards to digital passes. The old system was slow and costly, with cards often unused. Vibes enable...d easy sharing through SMS and QR codes, making distribution fast and simple. In the pilot, 60% of employees shared mobile passes to attract new customers. The retailer now tracks referrals and rewards employees, with plans to expand the program globally.
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Vibes helped a specialty apparel retailer boost digital engagement with a multichannel mobile messaging strategy. The retailer used SMS, MMS, mobile wallet, and push notifications through the Vibes p...latform. They reached over 3.5 million SMS subscribers and 1.25 million push users. Automated messaging included cart reminders and password recovery. The program drove $32 million in annual mobile-attributable revenue and delivered a 40X ROI.
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Vibes' Marketo integration helped a global travel loyalty leader boost member engagement. The company switched from email to SMS, MMS, and Mobile Wallet to reach members on mobile. Vibes' platform le...t marketers send personalized messages from Marketo, saving time and effort. In the first year, they grew from 0 to 50,000 SMS subscribers. Now, 1,000 SMS messages drive the same inbound calls as 10,000 emails did before. The company values Vibes' support and new ideas for mobile marketing.
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Vibes helped Progressive Leasing move from email to SMS for customer engagement. The company wanted to reach more customers in real time and improve campaign effectiveness. Vibes integrated with Sale...sforce Marketing Cloud and enabled fast SMS program launch. Progressive Leasing doubled its SMS engagement rate and retained over 99% of SMS subscribers. The company now plans to consolidate all SMS messaging with Vibes.
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Vibes SMS integrates directly with Adobe Marketo Engage for Practice Growth Institute. The company needed a simple way to reach its network of practitioners by SMS. Their old platform, Twilio, was ha...rd to use and not native to Marketo. With Vibes, they can now send SMS easily from Marketo, making campaign management simple. They use SMS to remind leads about webinars and events, keeping engagement high and communication personal.
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