Vibes Platform Overview

Vibes' mobile-first platform is designed to foster personal and revenue-generating engagement between consumers and leading brands. It focuses on mobile marketing, leveraging SMS and Mobile Wallet marketing to drive foot traffic and enhance customer interaction. A notable aspect of Vibes is its direct carrier connections, ensuring reliable and efficient communication. By treating mobile databases as valuable assets, Vibes enables brands to create tailored and impactful mobile programs. This platform is trusted by global brands for its ability to deliver measurable business outcomes, making it a key player in the mobile marketing landscape.

Use Cases

Customers recommend Engagement Management, Loyalty Management, Campaign Management, as the business use cases that they have been most satisfied with while using Vibes Platform.

Other use cases:

  • Lifetime Value Management
  • Communication Management
  • Personalized Marketing
  • Competitive Intelligence
  • Segmentation And Targeting
  • Discount Management
  • Promotion Management
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Business Priorities

Increase Customer Life Time Value and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Vibes Platform.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Build Brand Awareness
  • Launch New Products
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Internal Communications
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Vibes Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Vibes Platform works with different mediums / channels such as Mobile. Promotions. and Text SMS.

Vibes Platform's features include Personalization, Alerts: Popups & Notifications, Gamification, etc. and Vibes Platform support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Vibes Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The Vibes Mobile Engagement Platform enables marketers to deliver compelling and profitable mobile engagement conversations all through a single interface...." Peer review

Vibes Platform, Marsello, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Vibes platform offers intelligent mobile engagement for enterprise brands. It provides real-time, comprehensive mobile marketing in a single location.

Popular Business Setting

for Vibes Platform

Top Industries

  • Media Production
  • Marketing and Advertising
  • Consumer Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Vibes Platform is popular in Media Production, Marketing And Advertising, and Consumer Services and is widely used by Mid Market, Enterprise, and Small Business.

Vibes Platform Customer wins, Customer success stories, Case studies

How can Vibes Platform enhance your Engagement Management process?

How can Vibes Platform optimize your Loyalty Management Workflow?

What benefits does Vibes Platform offer for Campaign Management?

What Are the key features of Vibes Platform for Lifetime Value Management?

How efficiently Does Vibes Platform manage your Communication Management?

43 buyers and buying teams have used Cuspera to assess how well Vibes Platform solved their Mobile Marketing needs. Cuspera uses 402 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Practice Growth Institute - Professional Training & Coaching

Vibes SMS integrates directly with Adobe Marketo Engage for Practice Growth Institute. The company needed a simple way to reach its network of practitioners by SMS. Their old platform, Twilio, was ha...rd to use and not native to Marketo. With Vibes, they can now send SMS easily from Marketo, making campaign management simple. They use SMS to remind leads about webinars and events, keeping engagement high and communication personal.

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Vibes customers (enterprise retail and restaurant brands) - Retail

Vibes RCS messaging platform helped enterprise retail and restaurant brands triple customer engagement compared to SMS. Brands saw a 30% increase in revenue from RCS messages versus identical SMS and... MMS offers. RCS features like rich images, video, and one-tap actions drove higher message clicks. Over 50 live RCS agents are active, with 100+ more launching soon. These results show RCS is a strong channel for customer engagement and revenue growth.

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one of North America’s biggest apparel retailers - Retail

Vibes mobile engagement platform helped a leading North American apparel retailer boost mobile-attributed revenue by 34%. The retailer used Vibes to activate SMS, MMS, mobile wallet, and push notific...ations. They improved loyalty program enrollment with a mobile wallet card and sent targeted offers during peak seasons. The retailer grew to over 1.2 million SMS subscribers and saw a 28% increase in mobile app users with push enabled. For every $0.003 spent per message, they earned $0.11 in return.

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A major apparel retailer - Apparel & Fashion

Vibes Mobile Wallet helped a major apparel retailer move its employee referral program from physical cards to digital passes. The old system was slow and costly, with cards often unused. Vibes enable...d easy sharing through SMS and QR codes, making distribution fast and simple. In the pilot, 60% of employees shared mobile passes to attract new customers. The retailer now tracks referrals and rewards employees, with plans to expand the program globally.

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KBP Brands - Restaurants

Vibes mobile engagement platform helped KBP Brands boost sales and local marketing at 847 KFC restaurants. KBP wanted to drive revenue and engage guests with flexible, real-time messaging. They used ...SMS and mobile wallet to send timely offers and updates. The pilot at 162 locations showed strong results, leading to a rollout across all 847 restaurants. KBP saw 30% month-over-month subscriber growth and tripled subscribers per store.

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Kwik Trip - Retail

Vibes mobile engagement platform helped Kwik Trip boost loyalty and ROI across 850+ stores. Kwik Trip wanted to grow their mobile loyalty program and drive more customer engagement. Vibes delivered a... solution using SMS, MMS, push, and mobile wallet. Customers could join the loyalty program in-store, online, or in-app. Mobile wallet loyalty card installs rose from 30% to 54%. The Spin-to-Win SMS game saw a 19% click-through rate and 86% of players joined the sweepstakes. Kwik Trip now uses Vibes to send relevant deals and keep customers coming back.

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lightning

Peers used Vibes Platform for engagement management and loyalty management

Vibes Platform Competitors

Vibes Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (2)
Analytics

4.72/5 ★

Read Reviews (27)
Custom Reports

4.66/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (2)
Analytics

4.72/5 ★

Read Reviews (27)
Custom Reports

4.66/5 ★

Read Reviews (35)

Software Failure Risk Guidance

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for Vibes Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Vibes Platform

Vibes News

Product

RCS Really Works: Vibes RCS Launch Shows Outstanding Early Results, With Tripled Customer Engagement and 30% Revenue Boost vs. SMS - WebWire

Vibes has launched its RCS messaging platform, which has significantly improved customer engagement and revenue for its clients. Early results show a tripling of engagement rates compared to SMS, and a 30% increase in revenue from RCS messages. The platform's rich features, such as images and interactive actions, are driving these results. Vibes has already deployed over 50 RCS agents for enterprise brands, with more in progress.

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Product

Vibes Reports 3x Engagement and 30% Revenue Lift from RCS Messaging

Vibes, a mobile engagement platform, reports a 3x increase in engagement and a 30% revenue boost from RCS messaging compared to SMS and MMS. The platform's RCS innovations, including rich media and interactive features, are proving effective for retail and restaurant brands like Chipotle and Kohl's. Vibes has registered over 50 RCS agents and plans to launch 100 more for global brands.

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Vibes Profile

Company Name

Vibes

Company Website

https://www.vibes.com/

HQ Location

300 W. Adams St.,, 7th Floor, Chicago, IL 60606, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B