Vibes Platform: Product updates, Customer stories, and Insights | 2026 Cuspera

Vibes mobile engagement platform helped a leading North American apparel retailer boost mobile-attributed revenue by 34%. The retailer used Vibes to activate SMS, MMS, mobile wallet, and push notific...ations. They improved loyalty program enrollment with a mobile wallet card and sent targeted offers during peak seasons. The retailer grew to over 1.2 million SMS subscribers and saw a 28% increase in mobile app users with push enabled. For every $0.003 spent per message, they earned $0.11 in return.
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Vibes Mobile Wallet helped a major apparel retailer move its employee referral program from physical cards to digital passes. The old system was slow and costly, with cards often unused. Vibes enable...d easy sharing through SMS and QR codes, making distribution fast and simple. In the pilot, 60% of employees shared mobile passes to attract new customers. The retailer now tracks referrals and rewards employees, with plans to expand the program globally.
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Vibes RCS messaging platform helped enterprise retail and restaurant brands triple customer engagement compared to SMS. Brands saw a 30% increase in revenue from RCS messages versus identical SMS and... MMS offers. RCS features like rich images, video, and one-tap actions drove higher message clicks. Over 50 live RCS agents are active, with 100+ more launching soon. These results show RCS is a strong channel for customer engagement and revenue growth.
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Vibes helped a specialty apparel retailer boost digital engagement with a multichannel mobile messaging strategy. The retailer used SMS, MMS, mobile wallet, and push notifications through the Vibes p...latform. They reached over 3.5 million SMS subscribers and 1.25 million push users. Automated messaging included cart reminders and password recovery. The program drove $32 million in annual mobile-attributable revenue and delivered a 40X ROI.
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Vibes helped Hibbett use mobile marketing to connect with younger shoppers and bridge online and in-store shopping. Hibbett used SMS, MMS, and Mobile Wallet to grow their e-commerce and engage custom...ers. They achieved a 99% monthly SMS subscriber retention rate. SMS-attributed revenue increased by 27% year-over-year. Their SMS subscriber list grew by 22% on average each year. ROI increased by 46% after launching mobile with City Gear.
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Vibes helped Progressive Leasing double their SMS engagement rate. The company wanted to reach more customers in real time and move beyond email. Vibes' mobile engagement platform integrated with Sal...esforce Marketing Cloud and enabled fast SMS program launch. Progressive Leasing achieved a 2x SMS message engagement rate and retained over 99% of SMS subscribers. Vibes' customer service and direct carrier connections were key to success.
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