Vibes Platform Overview

Vibes' mobile-first platform is designed to foster personal and revenue-generating engagement between consumers and leading brands. It focuses on mobile marketing, leveraging SMS and Mobile Wallet marketing to drive foot traffic and enhance customer interaction. A notable aspect of Vibes is its direct carrier connections, ensuring reliable and efficient communication. By treating mobile databases as valuable assets, Vibes enables brands to create tailored and impactful mobile programs. This platform is trusted by global brands for its ability to deliver measurable business outcomes, making it a key player in the mobile marketing landscape.

Use Cases

Customers recommend Engagement Management, Loyalty Management, Campaign Management, as the business use cases that they have been most satisfied with while using Vibes Platform.

Other use cases:

  • Lifetime Value Management
  • Communication Management
  • Personalized Marketing
  • Competitive Intelligence
  • Segmentation And Targeting
  • Discount Management
  • Promotion Management
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Business Priorities

Increase Customer Life Time Value and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Vibes Platform.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Brand Engagement
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Build Brand Awareness
  • Launch New Products
  • Increase Average Basket Value
  • Improve Consistency
  • Improve Internal Communications
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Vibes Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Vibes Platform works with different mediums / channels such as Mobile. Promotions. and Text SMS.

Vibes Platform's features include Personalization, Alerts: Popups & Notifications, Gamification, etc. and Vibes Platform support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Vibes Platform analytics capabilities include Analytics, and Custom Reports.

Reviews

"...By being the leader in mobile marketing for over 20 years, Vibes has partnered with more than 150 global brands, including Gap, Amazon, Discover, The Home Depot, Chipotle and Lane Bryant, to run sophisticated mobile marketing campaigns across SMS, MMS, mobile wallet, push and other messaging channels...." Peer review

Vibes Platform, Marsello, etc., all belong to a category of solutions that help Mobile Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Vibes platform offers intelligent mobile engagement for enterprise brands. It provides real-time, comprehensive mobile marketing in a single location.

Popular Business Setting

for Vibes Platform

Top Industries

  • Media Production
  • Marketing and Advertising
  • Consumer Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Vibes Platform is popular in Media Production, Marketing And Advertising, and Consumer Services and is widely used by Mid Market, Enterprise, and Small Business.

Vibes Platform Customer wins, Customer success stories, Case studies

How can Vibes Platform optimize your Engagement Management Workflow?

What Are the key features of Vibes Platform for Loyalty Management?

Why is Vibes Platform the best choice for Campaign Management?

How does Vibes Platform facilitate Lifetime Value Management?

How can Vibes Platform optimize your Communication Management Workflow?

43 buyers and buying teams have used Cuspera to assess how well Vibes Platform solved their Mobile Marketing needs. Cuspera uses 402 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

one of North America’s biggest apparel retailers - Retail

Vibes mobile engagement platform helped a leading North American apparel retailer boost mobile-attributed revenue by 34%. The retailer used Vibes to activate SMS, MMS, mobile wallet, and push notific...ations. They improved loyalty program enrollment with a mobile wallet card and sent targeted offers during peak seasons. The retailer grew to over 1.2 million SMS subscribers and saw a 28% increase in mobile app users with push enabled. For every $0.003 spent per message, they earned $0.11 in return.

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Chipotle - Restaurants

Vibes Platform helps Chipotle use SMS marketing and automation to reach customers with timely, engaging messages. Chipotle wanted to better understand guests and deliver targeted promotions, especial...ly as data privacy changes made this harder. With Vibes, Chipotle optimized messaging to its 30 million loyalty members. Their text campaigns achieved a 4x higher click-thru rate than email. Over 3 million digital wallet loyalty cards are now saved by rewards members. Chipotle credits Vibes for enabling fast, secure delivery of personalized offers at scale.

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Duck Donuts - Restaurants

Vibes helped Duck Donuts launch QuackChat, an SMS and mobile wallet rewards program. Duck Donuts needed a new way to engage customers after their loyalty app provider closed. With Vibes, they created... a program where guests get alerts, offers, and a free donut for joining. Over 110,000 guests subscribed since January 2024. The program achieved a 9.25% click through rate and surpassed its goal of 100,000 subscribers for the year.

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A large grocery chain - Retail

Vibes helped a large grocery chain grow and engage their mobile database. The chain needed to scale their SMS program and improve guest retention. Vibes provided MMS, contact cards, and analytics to ...optimize messaging. The company saw more store trips per SMS guest. They used Vibes to support sponsorships and secure new vendor dollars. The SMS program grew steadily and became a key marketing tool.

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Hibbett - Retail

Vibes helped Hibbett use mobile marketing to connect with younger shoppers and bridge online and in-store shopping. Hibbett used SMS, MMS, and Mobile Wallet to grow their e-commerce and engage custom...ers. They achieved a 99% monthly SMS subscriber retention rate. SMS-attributed revenue increased by 27% year-over-year. Their SMS subscriber list grew by 22% on average each year. ROI increased by 46% after launching mobile with City Gear.

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A major apparel retailer - Apparel & Fashion

Vibes Mobile Wallet helped a major apparel retailer move its employee referral program from physical cards to digital passes. The old system was slow and costly, with cards often unused. Vibes enable...d easy sharing through SMS and QR codes, making distribution fast and simple. In the pilot, 60% of employees shared mobile passes to attract new customers. The retailer now tracks referrals and rewards employees, with plans to expand the program globally.

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lightning

Peers used Vibes Platform for engagement management and loyalty management

Vibes Platform Competitors

Vibes Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (2)
Analytics

4.72/5 ★

Read Reviews (27)
Custom Reports

4.66/5 ★

Read Reviews (35)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.86/5 ★

Read Reviews (2)
Analytics

4.72/5 ★

Read Reviews (27)
Custom Reports

4.66/5 ★

Read Reviews (35)

Software Failure Risk Guidance

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for Vibes Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Vibes Platform

Vibes News

Product

RCS Really Works: Vibes RCS Launch Shows Outstanding Early Results, With Tripled Customer Engagement and 30% Revenue Boost vs. SMS - WebWire

Vibes has launched its RCS messaging platform, which has significantly improved customer engagement and revenue for its clients. Early results show a tripling of engagement rates compared to SMS, and a 30% increase in revenue from RCS messages. The platform's rich features, such as images and interactive actions, are driving these results. Vibes has already deployed over 50 RCS agents for enterprise brands, with more in progress.

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Product

Vibes Reports 3x Engagement and 30% Revenue Lift from RCS Messaging

Vibes, a mobile engagement platform, reports a 3x increase in engagement and a 30% revenue boost from RCS messaging compared to SMS and MMS. The platform's RCS innovations, including rich media and interactive features, are proving effective for retail and restaurant brands like Chipotle and Kohl's. Vibes has registered over 50 RCS agents and plans to launch 100 more for global brands.

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Vibes Profile

Company Name

Vibes

Company Website

https://www.vibes.com/

HQ Location

300 W. Adams St.,, 7th Floor, Chicago, IL 60606, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES B