Real-World Case Studies and Customer Success Stories with UserGems

UserGems helped NetSPI book 71 meetings and create $610K in pipeline in just five months. NetSPI used UserGems’ AI agent,... Gem-E, to automate prospecting and surface high-intent leads. The sales team reduced manual calls from 300 to 30 per day while increasing efficiency. UserGems paid for itself within months and enabled SDRs to focus on quality outreach. The Chrome extension and AI-driven workflows simplified onboarding and improved targeting for security buyers.
Show More..

UserGems helped WeSpire boost their outbound sales. The team cut manual contact searches from days to just 2-3 hours. Within... two months, WeSpire saw a 10X ROI in pipeline directly influenced by UserGems. Email open rates jumped to 50-70%, up from 25% on other channels. The sales team launched campaigns to 1,000 contacts in just one hour. UserGems made outbound faster and more effective for WeSpire.
Show More..

UserGems helped Smartling automate champion tracking and lead routing. Smartling reduced manual SDR tasks by 97%. The team generated $1.87M... in direct pipeline and $1.29M in closed revenue. Sales cycles were cut in half for UserGems leads. Smartling achieved a 64X ROI in 11 months. Warm leads from UserGems led to faster, higher win rates.
Show More..

UserGems helped SkillSurvey drive 15% of their sales pipeline in just five months. The platform tracked past users who changed... jobs, leading to a 20% higher win rate compared to other channels. SkillSurvey saw $750,000 in pipeline and a 4X ROI within two quarters. The tool improved collaboration between sales and marketing teams. Onboarding was smooth, with helpful email templates and workflow support.
Show More..

Segment used UserGems to automate champion tracking for its global sales team. Before UserGems, SDRs manually tracked job changes, which... was slow and inconsistent. With UserGems, Segment receives monthly lead lists, resulting in 400 leads and 63 open opportunities in one quarter. The tool improved SDR workflows and made outreach warmer and more effective. A major deal with NerdWallet paid for four years of UserGems, showing strong ROI.
Show More..

UserGems helped Periscope Data automate lead sourcing and reach past users faster. The sales team integrated UserGems with Salesforce in... two weeks. They received thousands of high-quality leads directly in their CRM. Open and reply rates for UserGems leads were 5X higher than other leads. Sales reps saved time and closed more deals, seeing immediate ROI across the funnel.
Show More..

UserGems helped LeanData automate tracking of champions changing jobs. Before UserGems, LeanData used manual, error-prone processes to follow former customers... to new companies. After integrating UserGems, LeanData saw a 32% increase in opportunities generated in just nine weeks. The team booked 25 meetings in two months and saved significant time on manual updates. Sales now gets real-time alerts and can act quickly on job changes.
Show More..

UserGems helped Lattice align sales and marketing teams. Lattice used UserGems to track job changes and target high-quality leads. The... sales team focused on the top 15% of leads, while marketing nurtured the rest. Lattice generated $6.7M in pipeline and achieved 40X ROI in closed won revenue. Training new reps on UserGems took just 15 minutes.
Show More..

UserGems helped Gem boost win rates by tracking customer job changes and automating outreach. Gem integrated UserGems with Salesforce, reducing... manual work and speeding up lead routing. The sales team quickly adopted the tool, contacting over 50% of UserGems leads. Gem saw a 12X ROI in 6 months and closed their first deal within weeks. Personalized messaging and fast implementation drove strong results.
Show More..

UserGems helped Cobalt track customer job changes and uncover warm leads. Cobalt used UserGems to run the “Former Champion” playbook,... creating 91 influenced opportunities and $1.7M in new business pipeline. 8% of new logo pipeline revenue came from UserGems-sourced leads. Cobalt achieved 18X ROI and shortened their sales cycle. The tool enabled scalable BDR processes and improved team alignment.
Show More..

Bynder used UserGems to improve sales and marketing alignment. They tracked job changes and built quality data for their sales... team. UserGems helped Bynder increase their win rate by 10% to 15%. Their outreach to key personas achieved an 11% response rate. Bynder saw a 3X ROI from UserGems and expects to reach 5X ROI by year-end. Hundreds of thousands of dollars in pipeline are directly attributed to UserGems.
Show More..

UserGems helped Cato Networks grow their sales pipeline and add more qualified leads. The tool made it easy for the... SDR and marketing teams to work together. Cato Networks used UserGems to automate outreach to past users and find new contacts for ABM campaigns. After using UserGems, they found 75% of buyer contacts were missing and added over 15,000 new prospects. The sales team increased pipeline by 25X contract size, and marketing drove 15X more pipeline through ABM.
Show More..

UserGems helped Mimecast track champions moving to new companies, generating $18M in new pipeline in the first year. Mimecast then used... UserGems’ AI agent, Gem-E, to automate research, contact enrichment, and personalized outreach. BDRs saved hours each week and booked more meetings by targeting in-market accounts and new leadership hires. In two years, UserGems influenced over $20M in new pipeline and secured major mid-market deals. AI-driven automation became central to Mimecast’s sales and marketing growth strategy.
Show More..

Sprig used UserGems to track free users who changed jobs, a challenge that manual LinkedIn tracking could not solve at scale. By automating this... process, Sprig identified users moving to new companies, including those outside their usual target list. This helped Sprig expand into new markets and re-engage advocates. As a result, Sprig achieved an 8X ROI from UserGems-influenced opportunities. The solution also improved sales and SDR team efficiency.
Show More..

UserGems helped Axios HQ double their ROI in just one quarter. Axios HQ needed new ways to grow their sales... pipeline and move upmarket. They used UserGems to track job changes and re-engage past users with targeted campaigns. This automation replaced manual processes and created warm paths into accounts. In the first quarter, Axios HQ generated $155k in pipeline and closed $38k in new business from UserGems-influenced deals.
Show More..

UserGems helped WorkRamp automate tracking of new in-role prospects. Before, WorkRamp's BDRs spent too much time manually updating lists and... lost leads. With UserGems’ New Hires & Promotions signal, WorkRamp got clean, actionable data on new prospects. This let them reach out faster and more consistently. As a result, 15% of their BDR-generated pipeline now comes from these new-in-role leads.
Show More..

UserGems helped SeekOut track recruiter job changes and automate outreach. Before UserGems, SeekOut struggled to use its database of recruiters... who changed jobs. With UserGems, they created $1.5M in pipeline and saw a 5X ROI in one year. The SDR team used automated and personalized email sequences to reach new opportunities. Reply rates reached 15-25%. UserGems became SeekOut’s top outbound pipeline generation tool.
Show More..

Dozuki used UserGems to track job changes among their champions and buyers. Manual tracking was slow and missed warm leads.... With UserGems, Dozuki automated champion tracking and improved outreach. In six months, they saw a 9X ROI and deal size grew by over 10X. The team also increased engagement and expanded into larger accounts.
Show More..

UserTesting used UserGems to track when past customers changed jobs. The team identified 1,300 job-changer leads in one week. These... leads were added to Salesforce and targeted with personalized outreach. The process was automated and required little manual work. In less than a year, UserTesting generated millions in sales pipeline and over $1M in closed-won revenue. The sales and marketing teams found the leads high quality and easy to work with.
Show More..

UserGems helped Diligent automate tracking of buyer job changes. Before, Diligent's SDRs manually searched LinkedIn and ZoomInfo to find past... users who changed jobs. With UserGems, they now get automated lists of job changers in Salesforce. This led to a 30X ROI in pipeline generated and 40-50% response rates on Outreach sequences. Diligent's sales team became more efficient and closed more deals using UserGems.
Show More..

Mimecast used UserGems to track champions who changed jobs. Their old manual process was slow and missed leads. UserGems automated... the workflow and improved data accuracy. Mimecast generated $18M in new sales pipeline and booked 20 times more meetings than other channels. The BDR team now gets high-converting, warm leads every month.
Show More..

Planful used Gem-E as their AI command center to overhaul their go-to-market strategy. They unified sales, marketing, and SDR teams... around account-based engagement. Gem-E prioritized accounts using signals from multiple sources, improving focus and coordination. In two months, Planful generated over $1 million in direct-source pipeline from 24 opportunities. They hit 104% of their pipeline target and expect a 20-40% increase in SDR productivity for 2026.
Show More..

UserGems helped Docebo build an AI-powered command center to unify sales signals and automate decision-making. The system combined CRM, first-party,... and third-party data to prioritize accounts and generate personalized outreach. Docebo saw a 16% reply rate, 54 enterprise opportunities, and 70% of pipeline funneled through UserGems in one quarter. BDR ramp time dropped to one month, with deals created in under a week. The team now spends less time researching and more time selling, driving record pipeline growth.
Show More..

UserGems helped RFPIO triple its outbound sales performance in just one quarter. The business development team used UserGems’ automated pipeline... generation playbooks to improve outbound sales and team productivity. Training and support from UserGems enabled RFPIO to align sales and marketing and promote two SDRs. RFPIO saw a 500% increase in North American outbound and a 350% increase in EMEA and APAC. Half of the new outbound leads came from UserGems, driving strong growth.
Show More..

LeaseQuery used UserGems to track job changes and prevent churn. The team saw a higher win rate and generated 4X... ROI after implementation. SDRs prioritized leads from UserGems, leading to more warm conversations. The marketing team used UserGems to boost pipeline and shorten the sales cycle. LeaseQuery valued the support and practical ideas from the UserGems customer success team.
Show More..

Mixpanel used UserGems to find the best leads and get into deals earlier. They combined relationship data with automation to... target buyers who already knew Mixpanel. In 13 months, Mixpanel sourced over 30 opportunities and achieved a 14X ROI. The team automated workflows so leads appeared directly for sales reps. UserGems helped Mixpanel focus on outbound and account-based marketing.
Show More..

UserGems helped Ceros track job changes among key contacts. The sales team used relationship data and buyer trigger events to... find warmer paths into target accounts. Ceros saw a 20X ROI in closed-won revenue in the first quarter. Outreach became more personalized and response rates improved. Marketing automated nurture campaigns to keep Ceros top of mind for prospects.
Show More..

UserGems helped Accord move from referrals to a scalable outbound engine. Accord used UserGems signals and the AI agent Gem-E... to find new sales opportunities. 50–60% of Accord’s outbound meetings now come from UserGems. Reps save hours each week by skipping manual research. Warm intros from past users work better than cold outreach. Accord revived closed-lost deals when new execs joined target accounts.
Show More..

UserGems helped Outreach automate tracking of champion job changes. Before, Outreach's sales team manually monitored LinkedIn for updates, missing many... opportunities. With UserGems, Outreach received instant alerts when key contacts moved jobs. This led to faster outreach and more pipeline. In the first year, Outreach generated 8x ROI and $1.2 million in new pipeline from UserGems-sourced opportunities.
Show More..

UserGems helped Greenhouse close $1. 6 million in revenue in less than a year. Greenhouse used UserGems to track job...changes of former users and champions, feeding this data into sales automation tools. This let their SDR team quickly target new leads and prevent churn. The platform generated about 150 opportunities and $5.8 million in pipeline. UserGems became one of Greenhouse’s top lead sources, driving strong sales and marketing alignment.
Show More..

UserGems helped Sendoso unlock revenue from existing customers by organizing scattered data and automating outreach. In 40 days, Sendoso created... 44 new pipeline opportunities and expanded into new teams. UserGems' AI agent, Gem-E, identified the right contacts and timing for expansion. Reply rates reached 15-20%, and most campaigns ran on autopilot. Account teams spent more time on valuable conversations, boosting adoption and reducing churn risk.
Show More..

UserGems helped Conductor reconnect with past users who changed jobs. Conductor used automated contact tracking to find and reach out... to these former customers. This led to 10 closed deals from past-user campaigns. The campaigns delivered a 30X ROI compared to other media campaigns. Past-user email campaigns also achieved 3X higher conversion rates than other email campaigns.
Show More..

UserGems helped Metadata track job change signals in their B2B marketing audience. Metadata found that 25% of their database was... stale due to high turnover. With UserGems, they built a system to catch champion job changes and new hires. This led to an 81% shorter sales cycle and 17% bigger contract sizes from UserGems leads. Half of Metadata’s Q4 pipeline came from returning customers using this approach.
Show More..

Impact used UserGems to automate tracking of job changes among prospects and customers. Before UserGems, Impact missed opportunities due to... manual processes. With UserGems, they generated $500K in pipeline and influenced 68 opportunities. The team now gets five more meetings per month from UserGems leads. BDRs value these leads for their quality and conversion potential.
Show More..

UserGems' Gem-E helped Sendoso's lean marketing team boost outbound reply rates to 20% in just 30 days. The AI Outbound... Agent automated prospect identification and crafted personalized emails, saving time and increasing engagement. Sendoso created 47 new opportunities and generated over $1 million in pipeline. The product paid for itself within a month. Gem-E integrated with Sendoso’s gifting platform for even more effective outreach.
Show More..