Real-World Case Studies and Customer Success Stories with UserGems

UserGems helped Mimecast track champions moving to new companies, generating $18M in new pipeline in the first year. Mimecast then used... UserGems’ AI agent, Gem-E, to automate research, contact enrichment, and personalized outreach. BDRs saved hours each week and booked more meetings by targeting in-market accounts and new leadership hires. In two years, UserGems influenced over $20M in new pipeline and secured major mid-market deals. AI-driven automation became central to Mimecast’s sales and marketing growth strategy.
Show More..

Mimecast used UserGems to track champions who changed jobs. Their old manual process was slow and missed leads. UserGems automated... the workflow and improved data accuracy. Mimecast generated $18M in new sales pipeline and booked 20 times more meetings than other channels. The BDR team now gets high-converting, warm leads every month.
Show More..

UserGems helped Diligent automate tracking of buyer job changes. Before, Diligent's SDRs manually searched LinkedIn and ZoomInfo to find past... users who changed jobs. With UserGems, they now get automated lists of job changers in Salesforce. This led to a 30X ROI in pipeline generated and 40-50% response rates on Outreach sequences. Diligent's sales team became more efficient and closed more deals using UserGems.
Show More..

UserTesting used UserGems to track when past customers changed jobs. The team identified 1,300 job-changer leads in one week. These... leads were added to Salesforce and targeted with personalized outreach. The process was automated and required little manual work. In less than a year, UserTesting generated millions in sales pipeline and over $1M in closed-won revenue. The sales and marketing teams found the leads high quality and easy to work with.
Show More..

UserGems helped SeekOut track recruiter job changes and automate outreach. Before UserGems, SeekOut struggled to use its database of recruiters... who changed jobs. With UserGems, they created $1.5M in pipeline and saw a 5X ROI in one year. The SDR team used automated and personalized email sequences to reach new opportunities. Reply rates reached 15-25%. UserGems became SeekOut’s top outbound pipeline generation tool.
Show More..

Dozuki used UserGems to track job changes among their champions and buyers. Manual tracking was slow and missed warm leads.... With UserGems, Dozuki automated champion tracking and improved outreach. In six months, they saw a 9X ROI and deal size grew by over 10X. The team also increased engagement and expanded into larger accounts.
Show More..

Sprig used UserGems to track free users who changed jobs, a challenge that manual LinkedIn tracking could not solve at scale. By automating this... process, Sprig identified users moving to new companies, including those outside their usual target list. This helped Sprig expand into new markets and re-engage advocates. As a result, Sprig achieved an 8X ROI from UserGems-influenced opportunities. The solution also improved sales and SDR team efficiency.
Show More..

UserGems helped Axios HQ double their ROI in just one quarter. Axios HQ needed new ways to grow their sales... pipeline and move upmarket. They used UserGems to track job changes and re-engage past users with targeted campaigns. This automation replaced manual processes and created warm paths into accounts. In the first quarter, Axios HQ generated $155k in pipeline and closed $38k in new business from UserGems-influenced deals.
Show More..

UserGems helped WorkRamp automate tracking of new in-role prospects. Before, WorkRamp's BDRs spent too much time manually updating lists and... lost leads. With UserGems’ New Hires & Promotions signal, WorkRamp got clean, actionable data on new prospects. This let them reach out faster and more consistently. As a result, 15% of their BDR-generated pipeline now comes from these new-in-role leads.
Show More..

UserGems helped Greenhouse close $1. 6 million in revenue in less than a year. Greenhouse used UserGems to track job...changes of former users and champions, feeding this data into sales automation tools. This let their SDR team quickly target new leads and prevent churn. The platform generated about 150 opportunities and $5.8 million in pipeline. UserGems became one of Greenhouse’s top lead sources, driving strong sales and marketing alignment.
Show More..

UserGems helped Outreach automate tracking of champion job changes. Before, Outreach's sales team manually monitored LinkedIn for updates, missing many... opportunities. With UserGems, Outreach received instant alerts when key contacts moved jobs. This led to faster outreach and more pipeline. In the first year, Outreach generated 8x ROI and $1.2 million in new pipeline from UserGems-sourced opportunities.
Show More..

UserGems helped Accord move from referrals to a scalable outbound engine. Accord used UserGems signals and the AI agent Gem-E... to find new sales opportunities. 50–60% of Accord’s outbound meetings now come from UserGems. Reps save hours each week by skipping manual research. Warm intros from past users work better than cold outreach. Accord revived closed-lost deals when new execs joined target accounts.
Show More..

UserGems helped Metadata track job change signals in their B2B marketing audience. Metadata found that 25% of their database was... stale due to high turnover. With UserGems, they built a system to catch champion job changes and new hires. This led to an 81% shorter sales cycle and 17% bigger contract sizes from UserGems leads. Half of Metadata’s Q4 pipeline came from returning customers using this approach.
Show More..

Impact used UserGems to automate tracking of job changes among prospects and customers. Before UserGems, Impact missed opportunities due to... manual processes. With UserGems, they generated $500K in pipeline and influenced 68 opportunities. The team now gets five more meetings per month from UserGems leads. BDRs value these leads for their quality and conversion potential.
Show More..

UserGems' Gem-E helped Sendoso's lean marketing team boost outbound reply rates to 20% in just 30 days. The AI Outbound... Agent automated prospect identification and crafted personalized emails, saving time and increasing engagement. Sendoso created 47 new opportunities and generated over $1 million in pipeline. The product paid for itself within a month. Gem-E integrated with Sendoso’s gifting platform for even more effective outreach.
Show More..

UserGems helped The Millennium Alliance automate tracking of past customers and prospects. Manual tracking led to errors and high bounce... rates. With UserGems, they closed five deals worth $360,000. Email bounce rates dropped below 1%. The sales team now keeps CRM data clean to get the most from UserGems.
Show More..

UserGems helps iWave track when main contacts at client companies leave. This gives iWave valuable insight to prevent churn. Dwight... Richards, VP of sales & client success, reports a 7X ROI in closed won deals. UserGems alerts iWave to job changes and updates CRM data automatically. The tool supports customer success and account management teams.
Show More..