GetFeedback Overview
This is a summary of the comprehensive capabilities and benefits of GetFeedback based on over 3621 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
GetFeedback, Nicereply, Survicate, Delighted platform, Alchemer Enterprise Feedback Management Platform, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if GetFeedback is right for your needs? Our Cuspera AI engine can evaluate how GetFeedback fits your specific business needs, industry, and context. Get your personalized assessment report today.
GetFeedback supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Campaign Management
- Training & Onboarding
- Automated Workflows
GetFeedback can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Scale Best Practices, Improve Brand Engagement, Improve ROI, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, GetFeedback's capabilities include Embedded Survey Forms, Personalization, Dashboard, etc.
GetFeedback was founded in 1999. Information Technology and Services Vertical is its biggest customer base.
Reviews
"GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. " - Dan Darcy
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well GetFeedback solved their Customer Feedback Management needs. Cuspera uses 3621 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using GetFeedback.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Campaign Management , as the business use cases that they have been most satisfied while using GetFeedback.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...We also briefly used it for NPS surveys, but then switched to another, dedicated NPS survey solution. ...." Peer review by George M., Lead Customer Success Manager, Education |
| measuring net promoter score |
4.80/5 ★ |
"...Giving 400+ stores visibility to their own NPS and customer feedback...." Peer review by Jason R, Digital Marketing Manager |
| Measuring CSAT |
4.76/5 ★ |
"...My purposes were to use Getfeedback for creating an NPS and CSAT structure within Salesforce...." Peer review by Simon W., Legal Services |
| Engaging Conversational Surveys with E-Mail |
4.97/5 ★ |
"...It helps us to better understand our customers by launching engaging surveys...." Peer review by Natalia F. |
| engaging and following up |
4.97/5 ★ |
"...With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience...." Top 5 Best Multi-Channel Customer Feedback Survey Apps |
| Campaign Management with E-Mail |
4.37/5 ★ |
"...The data we obtain from the software is important for the planning and launch of marketing campaigns and the development of new products...." Peer review by User |
| campaign monitoring |
4.42/5 ★ |
"...For example, a Campaign Monitor customer replied to a survey and told us their email marketing messages weren t being delivered...." Case Study Campaign Monitor |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.78/5 ★ |
"...We also briefly used it for NPS surveys, but then switched to another, dedicated NPS survey solution. ...." Peer review by George M., Lead Customer Success Manager, Education |
|
| measuring net promoter score |
4.78/5 ★ |
| Measuring CSAT |
4.78/5 ★ |
| Engaging Conversational Surveys with E-Mail |
4.97/5 ★ |
"...It helps us to better understand our customers by launching engaging surveys...." Peer review by Natalia F. |
|
| engaging and following up |
4.97/5 ★ |
| Campaign Management with E-Mail |
4.37/5 ★ |
"...The data we obtain from the software is important for the planning and launch of marketing campaigns and the development of new products...." Peer review by User |
|
| campaign monitoring |
4.37/5 ★ |
44+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3621 insights from peers and experts to help you assess how these GetFeedback use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
|
|
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
|
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dan Darcy SVP, Global Enablement Salesforce |
GetFeedback has created a whole new way for us to listen to our customers, and the insights are changing the way we do business. Testimonial By Dan Darcy |
|
Mike Cancel Operations Manager Pandora |
GetFeedback empowers us to easily measure our customer experience and identify key drivers behind customer satisfaction. With GetFeedback, we've seen an incredible 14% lift in customer satisfaction. Their powerful Salesforce integration also enables us to connect feedback data with operational data... to quickly access insights and take action. |
|
Lauren Jenkins Business Development |
GetFeedback's comprehensive platform helps us measure and improve our end-to-end customer experience. It's so powerful and flexible, and the Salesforce integration is key. Testimonial By Lauren Jenkins |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study YETIRead More |
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Case Study Campaign MonitorRead More |
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Case Study Lippert ComponentsRead More |
Frequently Asked Questions(FAQ)
for GetFeedback
What is GetFeedback?
What is GetFeedback used for?
What are the top features of GetFeedback?
Who uses GetFeedback?
What are GetFeedback alternatives?
Where is GetFeedback located?
Popular Business Setting
for GetFeedback
Top Industries
- Information Technology and Services
- Computer Software
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used GetFeedback to Improve customer satisfaction and Acquire customers
GetFeedback Alternatives
Peer and Expert Opinion on Features
for GetFeedback
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1063) |
| Personalization | Read Reviews (64) |
| Dashboard | Read Reviews (61) |
| Survey themes library | Read Reviews (49) |
| Recording | Read Reviews (34) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (1063) |
| Personalization | Read Reviews (64) |
| Dashboard | Read Reviews (61) |
| Survey themes library | Read Reviews (49) |
| Recording | Read Reviews (34) |
IT and Other Capabilities
for GetFeedback
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (191) |
| Data Export | Read Reviews (135) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (191) |
| Data Export | Read Reviews (135) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (354) |
| Email Support | Read Reviews (30) |
| Phone Support | Read Reviews (20) |
| Chat Support | Read Reviews (61) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (354) |
| Email Support | Read Reviews (30) |
| Phone Support | Read Reviews (20) |
| Chat Support | Read Reviews (61) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (158) |
| Custom Reports | Read Reviews (353) |
Software Failure Risk Guidance
?for GetFeedback
Overall Risk Meter
Top Failure Risks for GetFeedback
Vendor Profile Details
HQ Location
1 Curiosity Way San Mateo, California 94403 United States
Employees
501-1000
Social
Financials
PRIVATE
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