Troops Overview

Troops is a Salesforce automation platform for managing sales, accounts and customer services used by sales teams, account executives, customer success teams and business owners, to increase revenues.

It primarily helps sales teams which use Salesforce and Slack to automate workflows, providing real- time information on Salesforce information and helping improve sales performance.

The key features of Troops is celebrate, automate, integrate and collaborate. The celebrate feature provides real-time alerts, insights, and activity tracking across sales pipeline in Slack. It provides visibility into sales process on wins / losses, with no requirement for Salesforce account. It helps to keep all aligned with company's goals, celebrate and build happy teams. Automate features help to build Salesforce workflows which alert sales reps in Slack to take action. Salesforce reports can be accessed from Slack on mobile and desktop. Obtain real-time pipeline analytics with integration of Salesforce and Slack which could help in closing more deals. Account-based collaboration is possible by using 'Deal Rooms' for key accounts management.

Cuspera Reviews

18 buyers and buying teams have used Cuspera to assess how well Troops solved their Sales Coaching needs. Cuspera uses 1611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Troops.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Adopt Sales Best Practices
  • Improve Sales Team Effectiveness
  • Improve ROI
  • Improve Pipeline Visibility
  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Digital And Social Presence
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Workflow Management , Collaboration , Sales Rep Engagement , as the business use cases that they have been most satisfied while using Troops.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Workflow Management with Chat and Slack

4.13/5

Read Reviews (108)

"...Troops connects your systems of record with messaging apps so you can automate key workflows in minutes. ..." Product Overview
Collaboration with Chat and Slack

4.95/5

Read Reviews (80)

"...When Chris moved his entire team onto Slack, he designated Troops Deal Rooms as the go-to place for deal collaboration...." Case Study Dynamic Yield
Sales Rep Engagement

4.77/5

Read Reviews (53)

"...A quick and efficient way to set reminders and alerts to follow up on tasks and deals...."
rep engagement

4.71/5

Read Reviews (45)

"...And they re discovering that collaborating in Deal Rooms is even more critical as they engage in more complex enterprise opportunities...."
engaging with scheduling & cadence

4.46/5

Read Reviews (4)

"...I can follow up with leads/Opps right away and add them to cadences (i.e. Salesloft or Outreach)...."
PEER EXPERIENCES
Workflow Management with Chat and Slack

4.13/5

Read Reviews (108)

"...Troops connects your systems of record with messaging apps so you can automate key workflows in minutes. ..." Product Overview
Collaboration with Chat and Slack

4.95/5

Read Reviews (80)

"...When Chris moved his entire team onto Slack, he designated Troops Deal Rooms as the go-to place for deal collaboration...." Case Study Dynamic Yield
Sales Rep Engagement

4.77/5

Read Reviews (53)

"...A quick and efficient way to set reminders and alerts to follow up on tasks and deals...." Peer review by Sibusiso T, Revenue Growth Specialist
rep engagement

4.77/5

Read Reviews (45)

engaging with scheduling & cadence

4.77/5

Read Reviews (4)

53+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1611 insights from peers and experts to help you assess how these Troops use cases fit your Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Michael Tuso

Director of Revenue Performance

Chili Piper

In the midst of COVID-19, Troops has been one of the most valuable tools in our tech stack. Troops helps us create awareness around what's happening across the funnel, engage the team, and boost morale. Testimonial By Michael Tuso

Greg Merson

Sales Operations

HyperScience

The thing that I love most about Troops is you don’t have to be an expert at Salesforce to use its information in Troops. Testimonial By Greg Merson

Tomer Frieder

VP Sales

Spotinst

With Troops, the team gets data they need, from anywhere: in the office, at home or on the road. Now when I log into a specific account Deal Room, I know where the deal stands. For me it’s the only way I can manage and maintain control. Testimonial By Tomer Frieder
CUSTOMERS TESTIMONIALS

Michael Tuso

Director of Revenue Performance

Chili Piper

In the midst of COVID-19, Troops has been one of the most valuable tools in our tech stack. Troops helps us create awareness around what's happening across the funnel, engage the team, and boost morale. Testimonial By Michael Tuso

Greg Merson

Sales Operations

HyperScience

The thing that I love most about Troops is you don’t have to be an expert at Salesforce to use its information in Troops. Testimonial By Greg Merson

Tomer Frieder

VP Sales

Spotinst

With Troops, the team gets data they need, from anywhere: in the office, at home or on the road. Now when I log into a specific account Deal Room, I know where the deal stands. For me it’s the only way I can manage and maintain control. Testimonial By Tomer Frieder

Case Studies

COMPANY CASE STUDIES
Case Study ScoutRFP

How better visibility into deal progression helped ScoutRFP double deal size

Read More
Case Study WeWork

How WeWork uses Troops to boost sales efficiency

Read More
Case Study PandaDoc

PandaDoc cut meeting prep time by 40% by enlisting Troops

Read More

Frequently Asked Questions(FAQ)

for Troops

What is Troops?

Troops is a Salesforce automation platform for managing sales, accounts and customer services used by sales teams, account executives, customer success teams and business owners, to increase revenues.

What is Troops used for?

Troops is a Sales Coaching Software mainly used by its customers to Increase Sales & Revenue and Acquire Customers by Workflow Management, Collaboration and Sales Rep Engagement .

What are the top features of Troops?

Alerts: popups & Notifications, Personalization and Recording are some of the top features of Troops.

Who uses Troops?

Troops is used by Computer Software, Internet and Marketing And Advertising among other industries.

What are Troops alternatives?

Worxogo, Showpad Coach, D!NK and Mediafly Coach360 (Formerly ExecVision) are popular alternatives for Troops.

Popular Business Setting

for Troops

Top Industries

  • Computer Software
  • Internet
  • Marketing and Advertising

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used Troops to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for Troops

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

3.75/5

Read Reviews (301)
Personalization

3.92/5

Read Reviews (26)
Recording

4.53/5

Read Reviews (22)
Dashboard

1.72/5

Read Reviews (8)
Ticketing

3.99/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

3.75/5

Read Reviews (301)
Personalization

3.92/5

Read Reviews (26)
Recording

4.53/5

Read Reviews (22)
Dashboard

1.72/5

Read Reviews (8)
Ticketing

3.99/5

Read Reviews (7)

IT and Other Capabilities

for Troops

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.33/5

Read Reviews (46)
Data Import

4.31/5

Read Reviews (197)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.33/5

Read Reviews (46)
Data Import

4.31/5

Read Reviews (197)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.11/5

Read Reviews (131)
Chat Support

4.09/5

Read Reviews (16)
Email Support

3.93/5

Read Reviews (15)
Phone Support

3.91/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.11/5

Read Reviews (131)
Chat Support

4.09/5

Read Reviews (16)
Email Support

3.93/5

Read Reviews (15)
Phone Support

3.91/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (7)
Analytics

4.44/5

Read Reviews (36)
Custom Reports

3.96/5

Read Reviews (123)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (7)
Analytics

4.44/5

Read Reviews (36)
Custom Reports

3.96/5

Read Reviews (123)

Software Failure Risk Guidance

?

for Troops

Overall Risk Meter

Low Medium High

Top Failure Risks for Troops

Vendor Profile Details

Company Name

Troops

Company Website

https://www.troops.ai/

HQ Location

Employees

11-50

Financials

Series B