Troops Overview

Troops is a Salesforce automation platform for managing sales, accounts and customer services used by sales teams, account executives, customer success teams and business owners, to increase revenues.

It primarily helps sales teams which use Salesforce and Slack to automate workflows, providing real- time information on Salesforce information and helping improve sales performance.

The key features of Troops is celebrate, automate, integrate and collaborate. The celebrate feature provides real-time alerts, insights, and activity tracking across sales pipeline in Slack. It provides visibility into sales process on wins / losses, with no requirement for Salesforce account. It helps to keep all aligned with company's goals, celebrate and build happy teams. Automate features help to build Salesforce workflows which alert sales reps in Slack to take action. Salesforce reports can be accessed from Slack on mobile and desktop. Obtain real-time pipeline analytics with integration of Salesforce and Slack which could help in closing more deals. Account-based collaboration is possible by using 'Deal Rooms' for key accounts management.

Cuspera Reviews

18 buyers and buying teams have used Cuspera to assess how well Troops solved their Sales Coaching needs. Cuspera uses 1611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Troops.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Adopt Sales Best Practices
  • Improve Sales Team Effectiveness
  • Improve ROI
  • Improve Pipeline Visibility
  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Digital And Social Presence
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Workflow Management , Collaboration , Sales Rep Engagement , as the business use cases that they have been most satisfied while using Troops.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Workflow Management with Chat and Slack

4.13/5

Read Reviews (108)

"...Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier...." Peer review
Collaboration with Chat and Slack

4.95/5

Read Reviews (80)

"...troops helps with salesforce hygiene (and we need all the help we can get on this one), it holds us all accountable to process, helps our teams collaborate on big accounts, and gives everyone timely visibility into critical sales data...." Peer review by Katrina L, Account Executive, Information Technology and Services
Sales Rep Engagement

4.77/5

Read Reviews (53)

"...When an alert comes through that applies to my area of the sales process, I can very quickly follow up without needing to check in with my account executive...." Peer review by Kyle L, Large Enterprise Business Development
rep engagement

4.71/5

Read Reviews (45)

engaging with scheduling & cadence

4.46/5

Read Reviews (4)

PEER EXPERIENCES
Workflow Management with Chat and Slack

4.13/5

Read Reviews (108)

"...Troops is building intelligent software to help millions of people automate key workflows, eliminate busy work, and bring insights to make work easier...." Peer review
Collaboration with Chat and Slack

4.95/5

Read Reviews (80)

"...troops helps with salesforce hygiene (and we need all the help we can get on this one), it holds us all accountable to process, helps our teams collaborate on big accounts, and gives everyone timely visibility into critical sales data...." Peer review by Katrina L, Account Executive, Information Technology and Services
Sales Rep Engagement

4.77/5

Read Reviews (53)

"...When an alert comes through that applies to my area of the sales process, I can very quickly follow up without needing to check in with my account executive...." Peer review by Kyle L, Large Enterprise Business Development
rep engagement

4.77/5

Read Reviews (45)

engaging with scheduling & cadence

4.77/5

Read Reviews (4)

53+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1611 insights from peers and experts to help you assess how these Troops use cases fit your Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Simon Kaye

Sales Operations

Dynamic Yield

I’m slow to the game but quickly falling in love with Troops. If you are into process, data integrity and are always trying to reduce inefficiencies. It’s a must have technology to add to your tech stack. Testimonial By Simon Kaye

Josh Mann

Sr. Growth Ops Lead

WeWork

Troops has been super important in motivating the sales team and keeping everyone really excited to sell. I would recommend any sales team that has a dispersed sales team to use Troops to keep everyone together and unified. Testimonial By Josh Mann

Arjun Ganatra

Sr. Salesforce Admin

StackOverflow

Troops really brings the human side out of the data in Salesforce. It lets you interact with it in a way that just wasn’t possible before. Testimonial By Arjun Ganatra
CUSTOMERS TESTIMONIALS

Simon Kaye

Sales Operations

Dynamic Yield

I’m slow to the game but quickly falling in love with Troops. If you are into process, data integrity and are always trying to reduce inefficiencies. It’s a must have technology to add to your tech stack. Testimonial By Simon Kaye

Josh Mann

Sr. Growth Ops Lead

WeWork

Troops has been super important in motivating the sales team and keeping everyone really excited to sell. I would recommend any sales team that has a dispersed sales team to use Troops to keep everyone together and unified. Testimonial By Josh Mann

Arjun Ganatra

Sr. Salesforce Admin

StackOverflow

Troops really brings the human side out of the data in Salesforce. It lets you interact with it in a way that just wasn’t possible before. Testimonial By Arjun Ganatra

Case Studies

COMPANY CASE STUDIES
Case Study Spotinst

Spotinst Relies on Troops for Sales Productivity and Visibility

Read More
Case Study ScoutRFP

How better visibility into deal progression helped ScoutRFP double deal size

Read More
Case Study Handshake

Troops first helped Handshake win at MEDDIC, then customer retention

Read More

Popular Business Setting

for Troops

Top Industries

  • Computer Software
  • Internet
  • Marketing and Advertising

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used Troops to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for Troops

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

3.75/5

Read Reviews (301)
Personalization

3.92/5

Read Reviews (26)
Recording

4.53/5

Read Reviews (22)
Dashboard

1.72/5

Read Reviews (8)
Ticketing

3.99/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

3.75/5

Read Reviews (301)
Personalization

3.92/5

Read Reviews (26)
Recording

4.53/5

Read Reviews (22)
Dashboard

1.72/5

Read Reviews (8)
Ticketing

3.99/5

Read Reviews (7)

IT and Other Capabilities

for Troops

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.33/5

Read Reviews (46)
Data Import

4.31/5

Read Reviews (197)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.33/5

Read Reviews (46)
Data Import

4.31/5

Read Reviews (197)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.11/5

Read Reviews (131)
Chat Support

4.09/5

Read Reviews (16)
Email Support

3.93/5

Read Reviews (15)
Phone Support

3.91/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.11/5

Read Reviews (131)
Chat Support

4.09/5

Read Reviews (16)
Email Support

3.93/5

Read Reviews (15)
Phone Support

3.91/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (7)
Analytics

4.44/5

Read Reviews (36)
Custom Reports

3.96/5

Read Reviews (123)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (7)
Analytics

4.44/5

Read Reviews (36)
Custom Reports

3.96/5

Read Reviews (123)

Software Failure Risk Guidance

?

for Troops

Overall Risk Meter

Low Medium High

Top Failure Risks for Troops

Vendor Profile Details

Company Name

Troops

Company Website

https://www.troops.ai/

HQ Location

Employees

11-50

Financials

Series B