Troops Overview
Troops is a Salesforce automation platform for managing sales, accounts and customer services used by sales teams, account executives, customer success teams and business owners, to increase revenues.
It primarily helps sales teams which use Salesforce and Slack to automate workflows, providing real- time information on Salesforce information and helping improve sales performance.
The key features of Troops is celebrate, automate, integrate and collaborate. The celebrate feature provides real-time alerts, insights, and activity tracking across sales pipeline in Slack. It provides visibility into sales process on wins / losses, with no requirement for Salesforce account. It helps to keep all aligned with company's goals, celebrate and build happy teams. Automate features help to build Salesforce workflows which alert sales reps in Slack to take action. Salesforce reports can be accessed from Slack on mobile and desktop. Obtain real-time pipeline analytics with integration of Salesforce and Slack which could help in closing more deals. Account-based collaboration is possible by using 'Deal Rooms' for key accounts management.
Cuspera Reviews
18 buyers and buying teams have used Cuspera to assess how well Troops solved their Sales Coaching needs. Cuspera uses 1611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Troops.
Use Cases
Peers recommend Workflow Management , Collaboration , Sales Rep Engagement , as the business use cases that they have been most satisfied while using Troops.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Workflow Management with Chat and Slack |
4.13/5 ★ |
"...Troops.ai has been integral in helping sales managers move quickly to build workflows that improve rep productivity without having our sellers swimming in Salesforce exception reports...." Testimonial by Ben Solari, VP of Inside Sales, DataRobot |
| Collaboration with Chat and Slack |
4.95/5 ★ |
"...With Troops, I can easily do all of that right inside Slack, which I am using anyways to collaborate with my teams already...." Peer review by Ian S, Large Enterprise, Account Executive |
| Sales Rep Engagement |
4.77/5 ★ |
"...The benefits- Increase in productivity, more engagement, more learning opportunities...." Peer review by Ricky A, Market Manager Lead - North America |
| rep engagement |
4.71/5 ★ |
"...Simple, intuitive, animated and it makes your team engaged when you have a win!. USE IT!!!!...." Peer review by Patrick W, Senior Associate, New Member Development - Pacific NorthWest, Hospitality |
| engaging with scheduling & cadence |
4.46/5 ★ |
"...I can follow up with leads/Opps right away and add them to cadences (i.e. Salesloft or Outreach)...." Peer review by Deanna T, Sr. Account Executive |
| PEER EXPERIENCES | |
|---|---|
| Workflow Management with Chat and Slack |
4.13/5 ★ |
"...Troops.ai has been integral in helping sales managers move quickly to build workflows that improve rep productivity without having our sellers swimming in Salesforce exception reports...." Testimonial by Ben Solari, VP of Inside Sales, DataRobot |
|
| Collaboration with Chat and Slack |
4.95/5 ★ |
"...With Troops, I can easily do all of that right inside Slack, which I am using anyways to collaborate with my teams already...." Peer review by Ian S, Large Enterprise, Account Executive |
|
| Sales Rep Engagement |
4.77/5 ★ |
"...The benefits- Increase in productivity, more engagement, more learning opportunities...." Peer review by Ricky A, Market Manager Lead - North America |
|
| rep engagement |
4.77/5 ★ |
| engaging with scheduling & cadence |
4.77/5 ★ |
53+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1611 insights from peers and experts to help you assess how these Troops use cases fit your Sales Coaching needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Updating SFDC is a nightmare. Troops is the easiest way to update SFDC, making sure nothing slips through the cracks - we'd be in trouble without it. Testimonial By Dan Strauss |
|
I love Troops because it's so simple, yet took our operations 10 years ahead of where other CRMs/ Customer Success platforms could have and adoption is very high. It's helped our CS team immensely stay on top of our most important processes so we can deliver the most impactful customer experience. Testimonial By Ziv Peled |
|
The thing that I love most about Troops is you don't have to be an expert at Salesforce to use its information in Troops. Testimonial By Travis Davis |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Dan Strauss Strategic Accounts Chorus |
Updating SFDC is a nightmare. Troops is the easiest way to update SFDC, making sure nothing slips through the cracks - we'd be in trouble without it. Testimonial By Dan Strauss |
|
Ziv Peled Chief Customer Officer Appsflyer |
I love Troops because it's so simple, yet took our operations 10 years ahead of where other CRMs/ Customer Success platforms could have and adoption is very high. It's helped our CS team immensely stay on top of our most important processes so we can deliver the most impactful customer experience. Testimonial By Ziv Peled |
|
Travis Davis Sr. Partnerships Manager DoorDash |
The thing that I love most about Troops is you don't have to be an expert at Salesforce to use its information in Troops. Testimonial By Travis Davis |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Stack OverflowRead More |
|
Case Study LucidRead More |
|
Case Study AppsFlyerRead More |
Popular Business Setting
for Troops
Top Industries
- Computer Software
- Internet
- Marketing and Advertising
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used Troops to Increase sales & revenue and Acquire customers
Troops Alternatives
Peer and Expert Opinion on Features
for Troops
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (301) |
| Personalization | Read Reviews (26) |
| Recording | Read Reviews (22) |
| Dashboard | Read Reviews (8) |
| Ticketing | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (301) |
| Personalization | Read Reviews (26) |
| Recording | Read Reviews (22) |
| Dashboard | Read Reviews (8) |
| Ticketing | Read Reviews (7) |
IT and Other Capabilities
for Troops
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (46) |
| Data Import | Read Reviews (197) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (46) |
| Data Import | Read Reviews (197) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (131) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (15) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (131) |
| Chat Support | Read Reviews (16) |
| Email Support | Read Reviews (15) |
| Phone Support | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (123) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (123) |
Software Failure Risk Guidance
?for Troops
Overall Risk Meter
Top Failure Risks for Troops
Vendor Profile Details
Company Name
Troops
Company Website
https://www.troops.ai/HQ Location
Employees
11-50
Financials
Series B
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