Troops Overview

Troops is a Salesforce automation platform for managing sales, accounts and customer services used by sales teams, account executives, customer success teams and business owners, to increase revenues.

It primarily helps sales teams which use Salesforce and Slack to automate workflows, providing real- time information on Salesforce information and helping improve sales performance.

The key features of Troops is celebrate, automate, integrate and collaborate. The celebrate feature provides real-time alerts, insights, and activity tracking across sales pipeline in Slack. It provides visibility into sales process on wins / losses, with no requirement for Salesforce account. It helps to keep all aligned with company's goals, celebrate and build happy teams. Automate features help to build Salesforce workflows which alert sales reps in Slack to take action. Salesforce reports can be accessed from Slack on mobile and desktop. Obtain real-time pipeline analytics with integration of Salesforce and Slack which could help in closing more deals. Account-based collaboration is possible by using 'Deal Rooms' for key accounts management.

Cuspera Reviews

18 buyers and buying teams have used Cuspera to assess how well Troops solved their Sales Coaching needs. Cuspera uses 2471 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Troops.

Other priorities:

  • Enhance Customer Relationships
  • Improve Pipeline Visibility
  • Adopt Sales Best Practices
  • Improve Internal Communications
  • Improve ROI
  • Improve Sales Team Effectiveness
  • Ramp Up Sales New Hires Quickly
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Digital And Social Presence
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Workflow Management , Sales Rep Engagement , Collaboration , as the business use cases that they have been most satisfied while using Troops.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Workflow Management with Chat and Slack

4.08/5

Read Reviews (145)

"...She can use Troops to create and experiment with new workflows that solve problems as they occur...." Case Study Lucid
Sales Rep Engagement with Chat and Slack

4.75/5

Read Reviews (131)

"...Integrating Outreach and Microsoft Teams streamlines sequence execution and customer engagement, giving your sales team timely signals for specific actions. ..." Integrate Microsoft Teams and Outreach with Troops
rep engagement

4.73/5

Read Reviews (106)

engaging with scheduling & cadence

4.56/5

Read Reviews (8)

Collaboration with Chat and Slack

4.95/5

Read Reviews (113)

"...Collaboration:..." Case Study Handshake
PEER EXPERIENCES
Workflow Management with Chat and Slack

4.08/5

Read Reviews (145)

"...She can use Troops to create and experiment with new workflows that solve problems as they occur...." Case Study Lucid
Sales Rep Engagement with Chat and Slack

4.75/5

Read Reviews (131)

"...Integrating Outreach and Microsoft Teams streamlines sequence execution and customer engagement, giving your sales team timely signals for specific actions. ..." Integrate Microsoft Teams and Outreach with Troops
rep engagement

4.75/5

Read Reviews (106)

engaging with scheduling & cadence

4.75/5

Read Reviews (8)

Collaboration with Chat and Slack

4.95/5

Read Reviews (113)

"...Collaboration:..." Case Study Handshake

54+ more Business Use Cases

Our AI advisor, Wyz, harnessed 2471 insights from peers and experts to help you assess how these Troops use cases fit your Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Simon Kaye

Sales Operations

Dynamic Yield

I’m slow to the game but quickly falling in love with Troops. If you are into process, data integrity and are always trying to reduce inefficiencies. It’s a must have technology to add to your tech stack. Testimonial By Simon Kaye

Michael Tuso

Director of Revenue Performance

Chili Piper

In the midst of COVID-19, Troops has been one of the most valuable tools in our tech stack. Troops helps us create awareness around what's happening across the funnel, engage the team, and boost morale. Testimonial By Michael Tuso

Alan Davis

Deal Operations

Slack

As both a user and builder of Troops workflows at Slack, I can confirm, they are one of the easiest ways we’ve increased operational efficiency and data accuracy. Testimonial By Alan Davis
CUSTOMERS TESTIMONIALS

Simon Kaye

Sales Operations

Dynamic Yield

I’m slow to the game but quickly falling in love with Troops. If you are into process, data integrity and are always trying to reduce inefficiencies. It’s a must have technology to add to your tech stack. Testimonial By Simon Kaye

Michael Tuso

Director of Revenue Performance

Chili Piper

In the midst of COVID-19, Troops has been one of the most valuable tools in our tech stack. Troops helps us create awareness around what's happening across the funnel, engage the team, and boost morale. Testimonial By Michael Tuso

Alan Davis

Deal Operations

Slack

As both a user and builder of Troops workflows at Slack, I can confirm, they are one of the easiest ways we’ve increased operational efficiency and data accuracy. Testimonial By Alan Davis

Case Studies

COMPANY CASE STUDIES
Case Study PandaDoc

PandaDoc cut meeting prep time by 40% by enlisting Troops

Read More
Case Study Stack Overflow

How Troops helped Stack Overflow cut deal approval times by 93%

Read More
Case Study Looker

Looker saves hours by updating deal forecasts using Troops

Read More

Popular Business Setting

for Troops

Top Industries

  • Internet
  • Computer Software
  • Marketing and Advertising

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used Troops to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for Troops

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

3.78/5

Read Reviews (363)
Recording

4.39/5

Read Reviews (46)
Personalization

4.01/5

Read Reviews (38)
Dashboard

2.25/5

Read Reviews (11)
Ticketing

4.12/5

Read Reviews (9)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

3.78/5

Read Reviews (363)
Recording

4.39/5

Read Reviews (46)
Personalization

4.01/5

Read Reviews (38)
Dashboard

2.25/5

Read Reviews (11)
Ticketing

4.12/5

Read Reviews (9)

IT and Other Capabilities

for Troops

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.26/5

Read Reviews (69)
Data Import

4.23/5

Read Reviews (275)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.26/5

Read Reviews (69)
Data Import

4.23/5

Read Reviews (275)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.19/5

Read Reviews (172)
Chat Support

3.99/5

Read Reviews (16)
Phone Support

3.86/5

Read Reviews (15)
Email Support

3.73/5

Read Reviews (12)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.19/5

Read Reviews (172)
Chat Support

3.99/5

Read Reviews (16)
Phone Support

3.86/5

Read Reviews (15)
Email Support

3.73/5

Read Reviews (12)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.58/5

Read Reviews (8)
Analytics

4.46/5

Read Reviews (86)
Custom Reports

3.99/5

Read Reviews (189)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.58/5

Read Reviews (8)
Analytics

4.46/5

Read Reviews (86)
Custom Reports

3.99/5

Read Reviews (189)

Software Failure Risk Guidance

?

for Troops

Overall Risk Meter

Low Medium High

Top Failure Risks for Troops

Vendor Profile Details

Company Name

Troops

Company Website

https://www.troops.ai/

HQ Location

Employees

11-50

Financials

Series B