Troops Overview

Troops is a Salesforce automation platform for managing sales, accounts and customer services used by sales teams, account executives, customer success teams and business owners, to increase revenues.

It primarily helps sales teams which use Salesforce and Slack to automate workflows, providing real- time information on Salesforce information and helping improve sales performance.

The key features of Troops is celebrate, automate, integrate and collaborate. The celebrate feature provides real-time alerts, insights, and activity tracking across sales pipeline in Slack. It provides visibility into sales process on wins / losses, with no requirement for Salesforce account. It helps to keep all aligned with company's goals, celebrate and build happy teams. Automate features help to build Salesforce workflows which alert sales reps in Slack to take action. Salesforce reports can be accessed from Slack on mobile and desktop. Obtain real-time pipeline analytics with integration of Salesforce and Slack which could help in closing more deals. Account-based collaboration is possible by using 'Deal Rooms' for key accounts management.

Cuspera Reviews

18 buyers and buying teams have used Cuspera to assess how well Troops solved their Sales Coaching needs. Cuspera uses 1611 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Troops.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Adopt Sales Best Practices
  • Improve Sales Team Effectiveness
  • Improve ROI
  • Improve Pipeline Visibility
  • Enter New Markets Internationally Or Locally
  • Increase Average Basket Value
  • Improve Digital And Social Presence
  • Launch New Products
  • Establish Thought Leadership
See all business priorities See less business priorities

Use Cases

Peers recommend Workflow Management , Collaboration , Sales Rep Engagement , as the business use cases that they have been most satisfied while using Troops.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Workflow Management with Chat and Slack

4.13/5

Read Reviews (108)

"...Troops.ai has been integral in helping sales managers move quickly to build workflows that improve rep productivity without having our sellers swimming in Salesforce exception reports...."
Collaboration with Chat and Slack

4.95/5

Read Reviews (80)

"...With Troops, I can easily do all of that right inside Slack, which I am using anyways to collaborate with my teams already...."
Sales Rep Engagement

4.77/5

Read Reviews (53)

"...The benefits- Increase in productivity, more engagement, more learning opportunities...."
rep engagement

4.71/5

Read Reviews (45)

"...Simple, intuitive, animated and it makes your team engaged when you have a win!. USE IT!!!!...."
engaging with scheduling & cadence

4.46/5

Read Reviews (4)

"...I can follow up with leads/Opps right away and add them to cadences (i.e. Salesloft or Outreach)...."
PEER EXPERIENCES
Workflow Management with Chat and Slack

4.13/5

Read Reviews (108)

"...Troops.ai has been integral in helping sales managers move quickly to build workflows that improve rep productivity without having our sellers swimming in Salesforce exception reports...." Testimonial by Ben Solari, VP of Inside Sales, DataRobot
Collaboration with Chat and Slack

4.95/5

Read Reviews (80)

"...With Troops, I can easily do all of that right inside Slack, which I am using anyways to collaborate with my teams already...." Peer review by Ian S, Large Enterprise, Account Executive
Sales Rep Engagement

4.77/5

Read Reviews (53)

"...The benefits- Increase in productivity, more engagement, more learning opportunities...." Peer review by Ricky A, Market Manager Lead - North America
rep engagement

4.77/5

Read Reviews (45)

engaging with scheduling & cadence

4.77/5

Read Reviews (4)

53+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1611 insights from peers and experts to help you assess how these Troops use cases fit your Sales Coaching needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Dan Strauss

Strategic Accounts

Chorus

Updating SFDC is a nightmare. Troops is the easiest way to update SFDC, making sure nothing slips through the cracks - we'd be in trouble without it. Testimonial By Dan Strauss

Ziv Peled

Chief Customer Officer

Appsflyer

I love Troops because it's so simple, yet took our operations 10 years ahead of where other CRMs/ Customer Success platforms could have and adoption is very high. It's helped our CS team immensely stay on top of our most important processes so we can deliver the most impactful customer experience. Testimonial By Ziv Peled

Travis Davis

Sr. Partnerships Manager

DoorDash

The thing that I love most about Troops is you don't have to be an expert at Salesforce to use its information in Troops. Testimonial By Travis Davis
CUSTOMERS TESTIMONIALS

Dan Strauss

Strategic Accounts

Chorus

Updating SFDC is a nightmare. Troops is the easiest way to update SFDC, making sure nothing slips through the cracks - we'd be in trouble without it. Testimonial By Dan Strauss

Ziv Peled

Chief Customer Officer

Appsflyer

I love Troops because it's so simple, yet took our operations 10 years ahead of where other CRMs/ Customer Success platforms could have and adoption is very high. It's helped our CS team immensely stay on top of our most important processes so we can deliver the most impactful customer experience. Testimonial By Ziv Peled

Travis Davis

Sr. Partnerships Manager

DoorDash

The thing that I love most about Troops is you don't have to be an expert at Salesforce to use its information in Troops. Testimonial By Travis Davis

Case Studies

COMPANY CASE STUDIES
Case Study Stack Overflow

How Troops helped Stack Overflow cut deal approval times by 93%

Read More
Case Study Lucid

How Lucid went beyond SFDC to gain more operational flexibility

Read More
Case Study AppsFlyer

AppsFlyer Grows Customer Success with Troops

Read More

Popular Business Setting

for Troops

Top Industries

  • Computer Software
  • Internet
  • Marketing and Advertising

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Peers used Troops to Increase sales & revenue and Acquire customers

Peer and Expert Opinion on Features

for Troops

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

3.75/5

Read Reviews (301)
Personalization

3.92/5

Read Reviews (26)
Recording

4.53/5

Read Reviews (22)
Dashboard

1.72/5

Read Reviews (8)
Ticketing

3.99/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

3.75/5

Read Reviews (301)
Personalization

3.92/5

Read Reviews (26)
Recording

4.53/5

Read Reviews (22)
Dashboard

1.72/5

Read Reviews (8)
Ticketing

3.99/5

Read Reviews (7)

IT and Other Capabilities

for Troops

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.33/5

Read Reviews (46)
Data Import

4.31/5

Read Reviews (197)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.33/5

Read Reviews (46)
Data Import

4.31/5

Read Reviews (197)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.11/5

Read Reviews (131)
Chat Support

4.09/5

Read Reviews (16)
Email Support

3.93/5

Read Reviews (15)
Phone Support

3.91/5

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.11/5

Read Reviews (131)
Chat Support

4.09/5

Read Reviews (16)
Email Support

3.93/5

Read Reviews (15)
Phone Support

3.91/5

Read Reviews (14)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (7)
Analytics

4.44/5

Read Reviews (36)
Custom Reports

3.96/5

Read Reviews (123)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.62/5

Read Reviews (7)
Analytics

4.44/5

Read Reviews (36)
Custom Reports

3.96/5

Read Reviews (123)

Software Failure Risk Guidance

?

for Troops

Overall Risk Meter

Low Medium High

Top Failure Risks for Troops

Vendor Profile Details

Company Name

Troops

Company Website

https://www.troops.ai/

HQ Location

Employees

11-50

Financials

Series B