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Hospitality Case Studies and Customer Success Stories with Tickets25
Corendon
- Hospitality
- Medium
Badhoevedorp, Netherlands
Gen25 helped Corendon centralise customer data using Salesforce Service Cloud. Corendon unified all customer interactions, giving agents a real-time 360°... view. AI chatbot CoCo now handles 62% of chats, reducing call volumes and speeding up responses. Cabin crew use a tablet app for personal touches during flights. Corendon improved first-contact resolution and delivers faster, more personalised service.
Gen25 helped Celestyal Cruises build a new Salesforce platform. The old system had low adoption and fragmented processes. Gen25 delivered... a tailored Salesforce solution with automated workflows, better lead management, and improved agent onboarding. The new platform made sales teams more efficient and improved support for travel partners. Celestyal now has a scalable system ready for future growth and better customer experiences.
Agentforce helped Boat Bike Tours handle a surge of 12,000 annual quote requests, with up to 300 per week in peak season. Manual quoting took... 15 minutes per request, causing delays and bottlenecks. With Agentforce and Salesforce Data Cloud, quote processing dropped to 6 minutes. 60% of quotes are now processed and sent instantly. Customers get faster, more personalized service. Resource allocation and booking efficiency improved, supporting future growth.
Gen25 helped Boat Bike Tours double its turnover in four years by implementing Salesforce solutions. The company streamlined planning and... booking with a unified platform, making bookings twice as fast. Staff training and a flexible approach enabled resilience during the pandemic. Boat Bike Tours now uses Salesforce Net Zero Cloud to track and reduce CO2 emissions. The partnership improved customer experience and increased repeat business.
Agentforce helped Boat Bike Tours handle a surge of quote requests during peak season. The company faced slow response times... and heavy manual work, with each quote taking 15 minutes. Agentforce automated the quoting process, using AI to suggest the best offers and integrate real-time data. Quote processing time dropped to 6 minutes. The solution improved customer experience and allowed Boat Bike Tours to manage more requests without overloading staff.
Gen25 used Salesforce, GoMeddo, and other tools to help Boat Bike Tours double its turnover in four years. Boat Bike Tours... needed better planning, booking, and customer service. Gen25 built a single platform with Salesforce at its core. This made bookings twice as fast and improved data access for group bookings. The new system helped Boat Bike Tours grow to 40 ships and 28,000 guests, even during the pandemic. Boat Bike Tours now uses Salesforce Net Zero Cloud to track CO2 emissions and promote sustainable travel.
Gen25 implemented a new Salesforce platform for Celestyal Cruises. The challenge was fragmented processes and low adoption of their old... system. Gen25 built a tailored solution with Sales Cloud, automated onboarding, and integrated support tools. The new platform improved lead management, contract workflows, and data insights. Sales teams now work more efficiently and spend more time with customers. Celestyal can scale and deliver better service with this future-ready system.
Salesforce helped Corendon connect all customer data for better service. Before, teams used different systems and could not see the... same customer info. Now, everyone uses Salesforce and can help customers faster. Cabin crew use a custom app to see who is on board and give special service. Corendon uses Salesforce reports to improve partner quality and answer common questions. First contact fixes have increased, saving time for staff and customers.
Salesforce Sales Cloud helped Tribes manage rapid business growth. Tribes needed a system to handle complex contracts, bookings, and invoicing... for their office spaces. Gen25 implemented Salesforce Sales Cloud and GoMeddo for efficient sales, scheduling, and booking management. A new website with real-time Salesforce integration improved customer experience and staff productivity. Customers now book rooms online, see live availability, and manage details easily. The new site uses best practices in CRO and SEO, making the online journey better for everyone.
Retail Case Studies and Customer Success Stories with Tickets25
de Bijenkorf
- Retail
- Large
Amsterdam, Netherlands
Gen25 helped de Bijenkorf unify all customer service channels using Salesforce Service Cloud and AI. Hosts now see a 360°... customer view and get next-best-action recommendations. Case handling time dropped by 70 seconds per chat, and first-contact resolution hit 75%. Net Promoter Score for damaged-item returns jumped from 25 to 55. Over 18,600 next-best-actions were completed in 2023. de Bijenkorf now delivers a seamless, luxury experience across every channel.
Beter Bed used Salesforce Service Cloud to modernise its customer experience and operations. Gen25 implemented a unified CRM, digitised logistics... with a custom app, and automated customer communication. Centralised data improved engagement and loyalty. Real-time system integration reduced manual errors and sped up deliveries. The scalable platform prepares Beter Bed for future growth and innovation.
De Bijenkorf used a new service solution to improve customer satisfaction. The company wanted to make every customer feel special... and increase efficiency. They linked systems so service agents had full customer context. More self-service options and digital channels like WhatsApp and web chat were added. Automation helped agents focus on customers instead of repetitive tasks. The result was a more personal and efficient customer experience.
Salesforce Einstein helped de Bijenkorf improve customer service. The company wanted faster response times and better service quality. Gen25 integrated... Einstein for case classification and next-best-actions. Agents got real-time support and better knowledge base access. Results included 18,600 actions in 2023, a 70-second drop in chat handling time, a 75% first-contact resolution rate, and a 30-point NPS increase for returns.
Salesforce Service Cloud helped Beter Bed move from an order-driven to a customer-driven CRM strategy. Beter Bed wanted to improve... customer experience and service quality. They worked with Gen25 to implement Salesforce Service Cloud and integrate it with SAP. This made customer data easy to access and improved communication between teams. As a result, Beter Bed can answer customer questions faster and better understand customer needs. The company plans to use this data for future marketing and employee experience improvements.
Salesforce and Gen25 helped Bijenkorf unify customer data and streamline operations. Service Cloud and Einstein gave agents a 360-degree customer... view and faster case resolution. AI-driven tools improved support quality, especially during busy seasons. Centralized knowledge and real-time dashboards boosted efficiency and customer satisfaction. Bijenkorf now delivers more personalized service, builds stronger loyalty, and makes smarter, data-driven decisions.
Biller used Gen25 to implement Salesforce Sales Cloud, Service Cloud, and Marketing Cloud Account Engagement. The goal was to support... rapid European expansion and manage customer data from the start. Sales Cloud centralized all sales communications and lead tracking. Marketing Cloud enabled digital campaigns to attract B2B sellers. Service Cloud provided case management for support. Biller aimed to go live in 3 months to align with new campaigns and website launch.
Salesforce helped Credit Linked Beheer grow from 200 to over 3000 customers. The company managed participant data in excel but... needed a more professional system. They chose Salesforce as their CRM and worked with Gen25 for implementation. Now, all customer data and registration processes are managed in Salesforce. The team celebrated the go-live with training and activities. Gen25 provided fast, on-site support during the project.
Salesforce helped Biller, a fintech startup, expand quickly across Europe. Biller needed a CRM system early to support fast growth... and keep stakeholders informed. Gen25 implemented Sales Cloud, Service Cloud, and Marketing Cloud Account Engagement. This gave Biller one platform for sales, marketing, and service. The solution let Biller launch new campaigns and scale operations fast. Biller plans to grow from 50 to over 150 employees and expand to more countries.
Salesforce helped GGN digitize and automate debt collection processes. GGN wanted to set a higher standard in the market and... prevent problematic debts. The Nexus project used data to predict the best service for 3.6 million debtors. Gen25 implemented Salesforce in phases so employees could work in both old and new systems. GGN now leads the industry with a future-proof, customer-focused solution.
Salesforce Sales Cloud and Marketing Cloud helped Mollie scale faster and improve customer data integration. Mollie switched from HubSpot to... Salesforce for better automation and data-driven insights. Gen25 set up a scalable omnichannel platform, enabling personalized campaigns and efficient sales flows. The new system connects to Mollie's data lake for analytics and AI. Mollie can now expand internationally and deliver a better digital experience to customers and partners.
Consumer Goods Case Studies and Customer Success Stories with Tickets25
Quooker
- Consumer Goods
- Medium
Ridderkerk, Netherlands
Quooker used Salesforce to support rapid global expansion into 13 countries. Gen25 helped unify customer data, streamline sales and service,... and enable targeted marketing. Salesforce Service Cloud improved case resolution speed and introduced self-service rescheduling. Marketing Cloud powered campaigns and customer engagement across borders. Quooker now scales faster, delivers smarter service, and aligns processes worldwide.
Salesforce and Gen25 helped B&C International grow in the European window decoration market. The company needed to scale, use data... better, and improve customer experience. Gen25 guided B&C through a digital transformation, rolling out Salesforce in several countries. The new system supports efficient sales and aims to boost market share by 10%. Data-driven insights and workflow automation now help B&C expand internationally and serve customers better.
Salesforce helped Quooker scale global operations. Quooker needed to unify customer data and support B2B and B2C sales in 13... countries. Gen25 implemented Salesforce Service Cloud and Marketing Cloud. They added self-service tools and smarter case management. Quooker now expands faster, delivers better service, and aligns sales, service, and marketing worldwide.
Medical Devices Case Studies and Customer Success Stories with Tickets25
Castor
- Medical Devices
- Medium
Amsterdam, Netherlands
Gen25 implemented a custom Salesforce CRM for Castor in just 10 weeks. Castor needed a CRM that could integrate with... tools like SalesLoft, Zoom Info, and Pardot. Gen25 managed the project tightly, keeping the scope focused and delivering on time. The new CRM gives Castor a 360-degree customer view and supports rapid business growth. Castor credits the platform upgrade as key to raising their Series B financing.
Gen25 helped PROCEPT BioRobotics fix scheduling and resource allocation problems. Their old systems caused double bookings and made it hard... to see real-time data. Gen25 used GoMeddo, integrated with Salesforce, to centralize all scheduling and resource data. This stopped double bookings and scheduling conflicts. Employees now spend less time on manual tasks and more on important work. PROCEPT BioRobotics can now grow without being held back by old systems.
Gen25 implemented Salesforce CRM for Castor. Castor needed a CRM that could integrate with tools like SalesLoft, Zoom Info, and... Pardot. Their old CRM could not support these integrations. Gen25 delivered a custom Salesforce solution in just 10 weeks. The new platform gives Castor a 360-degree customer view and supports business growth. Castor credits the new CRM as key to raising $65 million in Series A and B funding.
ILX Group
- Professional Training & Coaching
- Medium
London, UK
Gen25 implemented Salesforce CPQ, GoMeddo, and Surveys for ILX Group. ILX faced challenges with rapid international growth and complex operations.... The new system unified sales, operations, and customer processes. Pricing and scheduling became automated and streamlined. Customer feedback was collected in real time. After merging with StayAhead, ILX integrated teams and data smoothly. ILX is now ready for global growth and innovation in training solutions.
Salesforce CPQ, GoMeddo, and Salesforce Surveys helped ILX Group streamline operations and improve customer satisfaction. ILX faced challenges with fragmented... sales and operations as they expanded globally. Gen25 implemented these Salesforce solutions to simplify pricing, optimize resource management, and collect customer feedback. The result was better collaboration, faster decision-making, and more efficient training delivery. ILX now delivers smoother experiences for customers and maintains high-quality training services.
Education Case Studies and Customer Success Stories with Tickets25
Vrije Academie
- Education
- Small
Amsterdam, Netherlands
Gen25 implemented Salesforce and GoMeddo for Vrije Academie. The new platform replaced an outdated custom system that could not handle... growing course registrations and data needs. Salesforce now manages courses, registrations, and customer data in one place. The website connects directly to Salesforce for instant course updates and smooth student registration. Daily work is more efficient and manual tasks are reduced. The platform supports future growth and a better student experience.
Salesforce helped Vrije Academie manage growth and reach more people with art and culture courses. Their old system could not... scale or link to other tools. Gen25 implemented Salesforce and built a new website on Heroku. Now, staff can manage courses, orders, and confirmations all in Salesforce. The process is easier and more efficient for the team.
Finecast used Salesforce and Gen25 to improve digital advertising. They unified systems and moved forecasting data into Salesforce. This made... campaign management and reporting easier. Finecast expanded Salesforce Lightning to new APAC markets. They now make faster decisions with better data. The partnership helped Finecast cut costs and grow globally.
Finecast used Salesforce and Gen25 to change how it does digital advertising. The company wanted to grow, cut costs, and... use better technology. Finecast moved to GroupM and unified its systems with Salesforce for better campaign management and business intelligence. They moved forecasting data into Salesforce, making it the main source for reports. Finecast also improved its code and platform for faster deployment. With Salesforce Lightning in APAC markets, Finecast now gets better insights into trends and campaign results. This helped Finecast become a leader in digital advertising.
Moving Intelligence
- Information Technology And Services
- Medium
Gorinchem, Netherlands
Moving Intelligence faced rising costs and fragmented systems after several acquisitions. Gen25 helped unify contract management, invoicing, and after-sales support.... The solution included a Customer-360 view, omnichannel communication, and real-time dashboards. Call abandonment rates dropped below 15%. Case resolution times fell from 15 days to 3 days. MI now scales easily and delivers better customer service.
Moving Intelligence
- Information Technology And Services
Moving Intelligence used Service cloud voice, Amazon connect, and Whatsapp to unify customer interactions and streamline operations. The company faced... challenges from fragmented systems after acquisitions, leading to high operational costs. The new solution gave MI a single view of the customer, improved communication, and enabled omnichannel support. Call abandonment rates dropped below 15%. Case resolution times fell from 15 days to 3 days. MI now integrates new acquisitions smoothly and has stronger customer relationships.
Gen25 helped Nuffield Health create a unified booking platform for fitness and health services. The new system lets customers book... gym classes and consultant outpatient appointments in one place. Gen25 used GoMeddo with Salesforce to build a scalable, branded solution. Customers can now see availability, manage bookings, and get reminders easily. The platform supports both virtual and in-person services, improving the overall customer experience.
GoMeddo helped Nuffield Health create a single booking platform for fitness and health services. Nuffield Health needed to improve booking... for millions of users and manage high demand. Gen25 configured GoMeddo on Salesforce and built a custom app for seamless booking. Customers can now book appointments online, see availability, and get reminders. The new system improves customer experience and adapts to changing needs.
GoMeddo helps Basic-Fit manage virtual gym class scheduling across 533 clubs in Europe. Basic-Fit needed a tool to handle fast... growth and complex scheduling. GoMeddo provides a master schedule for all clubs, syncing virtual and live classes. Each club can adjust its own schedule for flexibility. The solution reduces manual work and improves efficiency. Basic-Fit can now offer a mix of virtual and live classes with streamlined operations.
Real Estate Case Studies and Customer Success Stories with Tickets25
Tribes
- Real Estate
- Medium
Amsterdam, Netherlands
Tribes used Salesforce as its digital backbone to manage flexible workspaces across Europe. Gen25 integrated Salesforce with Tribes’ website, finance,... and POS systems, creating a single source of truth for bookings, contracts, and invoicing. The solution streamlined operations, improved cost control, and enabled scalable growth. Tribes now supports both large corporate tenants and freelancers with a unified customer view and data-driven marketing. The partnership helped Tribes modernize its digital presence and maintain a premium service experience.
Other Industry Case Studies and Success Stories with Tickets25
Aurea Imaging
- Agriculture
Salesforce Sales Cloud helped Aurea Imaging grow and manage sales. Aurea Imaging needed to expand globally and improve lead management.... Gen25 set up Salesforce to centralize customer data and communication. The solution gave a full customer view and streamlined lead flow. Sales and service processes improved, and the sales pipeline became clearer. The company now tracks budgets better and is ready for more growth.
Gen25 partnered with PROCEPT BioRobotics to implement GoMeddo, optimizing scheduling and resource allocation. This Salesforce-native solution eliminated data silos, reduced... scheduling conflicts, and enhanced operational efficiency, supporting PROCEPT's growth in the MedTech sector.
