Real-World Case Studies and Customer Success Stories with Tickets25

Agentforce helped Boat Bike Tours handle a surge of quote requests during peak season. The company faced slow response times and heavy manual work, with each quote taking 15 minutes. Agentforce autom...ated the quoting process, using AI to suggest the best offers and integrate real-time data. Quote processing time dropped to 6 minutes. The solution improved customer experience and allowed Boat Bike Tours to manage more requests without overloading staff.
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Gen25 used Salesforce, GoMeddo, and other tools to help Boat Bike Tours double its turnover in four years. Boat Bike Tours needed better planning, booking, and customer service. Gen25 built a single ...platform with Salesforce at its core. This made bookings twice as fast and improved data access for group bookings. The new system helped Boat Bike Tours grow to 40 ships and 28,000 guests, even during the pandemic. Boat Bike Tours now uses Salesforce Net Zero Cloud to track CO2 emissions and promote sustainable travel.
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Gen25 implemented a new Salesforce platform for Celestyal Cruises. The challenge was fragmented processes and low adoption of their old system. Gen25 built a tailored solution with Sales Cloud, autom...ated onboarding, and integrated support tools. The new platform improved lead management, contract workflows, and data insights. Sales teams now work more efficiently and spend more time with customers. Celestyal can scale and deliver better service with this future-ready system.
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Salesforce helped Corendon connect all customer data for better service. Before, teams used different systems and could not see the same customer info. Now, everyone uses Salesforce and can help cust...omers faster. Cabin crew use a custom app to see who is on board and give special service. Corendon uses Salesforce reports to improve partner quality and answer common questions. First contact fixes have increased, saving time for staff and customers.
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Salesforce Sales Cloud helped Tribes manage rapid business growth. Tribes needed a system to handle complex contracts, bookings, and invoicing for their office spaces. Gen25 implemented Salesforce Sa...les Cloud and GoMeddo for efficient sales, scheduling, and booking management. A new website with real-time Salesforce integration improved customer experience and staff productivity. Customers now book rooms online, see live availability, and manage details easily. The new site uses best practices in CRO and SEO, making the online journey better for everyone.
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Salesforce helped Biller, a fintech startup, expand quickly across Europe. Biller needed a CRM system early to support fast growth and keep stakeholders informed. Gen25 implemented Sales Cloud, Servi...ce Cloud, and Marketing Cloud Account Engagement. This gave Biller one platform for sales, marketing, and service. The solution let Biller launch new campaigns and scale operations fast. Biller plans to grow from 50 to over 150 employees and expand to more countries.
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Salesforce helped Credit Linked Beheer grow from 200 to over 3000 customers. The company managed participant data in excel but needed a more professional system. They chose Salesforce as their CRM an...d worked with Gen25 for implementation. Now, all customer data and registration processes are managed in Salesforce. The team celebrated the go-live with training and activities. Gen25 provided fast, on-site support during the project.
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Salesforce helped GGN digitize and automate debt collection processes. GGN wanted to set a higher standard in the market and prevent problematic debts. The Nexus project used data to predict the best... service for 3.6 million debtors. Gen25 implemented Salesforce in phases so employees could work in both old and new systems. GGN now leads the industry with a future-proof, customer-focused solution.
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Salesforce Sales Cloud and Marketing Cloud helped Mollie scale faster and improve customer data integration. Mollie switched from HubSpot to Salesforce for better automation and data-driven insights.... Gen25 set up a scalable omnichannel platform, enabling personalized campaigns and efficient sales flows. The new system connects to Mollie's data lake for analytics and AI. Mollie can now expand internationally and deliver a better digital experience to customers and partners.
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Salesforce Service Cloud helped Beter Bed move from an order-driven to a customer-driven CRM strategy. Beter Bed wanted to improve customer experience and service quality. They worked with Gen25 to i...mplement Salesforce Service Cloud and integrate it with SAP. This made customer data easy to access and improved communication between teams. As a result, Beter Bed can answer customer questions faster and better understand customer needs. The company plans to use this data for future marketing and employee experience improvements.
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Salesforce and Gen25 helped Bijenkorf unify customer data and streamline operations. Service Cloud and Einstein gave agents a 360-degree customer view and faster case resolution. AI-driven tools impr...oved support quality, especially during busy seasons. Centralized knowledge and real-time dashboards boosted efficiency and customer satisfaction. Bijenkorf now delivers more personalized service, builds stronger loyalty, and makes smarter, data-driven decisions.
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Salesforce Einstein helped de Bijenkorf improve customer service. The company wanted faster response times and better service quality. Gen25 integrated Einstein for case classification and next-best-...actions. Agents got real-time support and better knowledge base access. Results included 18,600 actions in 2023, a 70-second drop in chat handling time, a 75% first-contact resolution rate, and a 30-point NPS increase for returns.
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Salesforce and Gen25 helped B&C International grow in the European window decoration market. The company needed to scale, use data better, and improve customer experience. Gen25 guided B&C through a ...digital transformation, rolling out Salesforce in several countries. The new system supports efficient sales and aims to boost market share by 10%. Data-driven insights and workflow automation now help B&C expand internationally and serve customers better.
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Salesforce helped Quooker scale global operations. Quooker needed to unify customer data and support B2B and B2C sales in 13 countries. Gen25 implemented Salesforce Service Cloud and Marketing Cloud.... They added self-service tools and smarter case management. Quooker now expands faster, delivers better service, and aligns sales, service, and marketing worldwide.
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Gen25 implemented Salesforce CRM for Castor. Castor needed a CRM that could integrate with tools like SalesLoft, Zoom Info, and Pardot. Their old CRM could not support these integrations. Gen25 deliv...ered a custom Salesforce solution in just 10 weeks. The new platform gives Castor a 360-degree customer view and supports business growth. Castor credits the new CRM as key to raising $65 million in Series A and B funding.
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GoMeddo helped PROCEPT BioRobotics fix scheduling and resource problems. Their old systems were slow and caused double bookings. Gen25 set up GoMeddo to bring all data into one place. Now, staff can ...see everything in real time. This stopped double bookings and made work faster. The new system can grow as the company grows.
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GoMeddo helps Basic-Fit manage virtual gym class scheduling across 533 clubs in Europe. Basic-Fit needed a tool to handle fast growth and complex scheduling. GoMeddo provides a master schedule for al...l clubs, syncing virtual and live classes. Each club can adjust its own schedule for flexibility. The solution reduces manual work and improves efficiency. Basic-Fit can now offer a mix of virtual and live classes with streamlined operations.
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Salesforce helped Vrije Academie manage growth and reach more people with art and culture courses. Their old system could not scale or link to other tools. Gen25 implemented Salesforce and built a ne...w website on Heroku. Now, staff can manage courses, orders, and confirmations all in Salesforce. The process is easier and more efficient for the team.
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Salesforce CPQ, GoMeddo, and Salesforce Surveys helped ILX Group streamline operations and improve customer satisfaction. ILX faced challenges with fragmented sales and operations as they expanded gl...obally. Gen25 implemented these Salesforce solutions to simplify pricing, optimize resource management, and collect customer feedback. The result was better collaboration, faster decision-making, and more efficient training delivery. ILX now delivers smoother experiences for customers and maintains high-quality training services.
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Finecast used Salesforce and Gen25 to change how it does digital advertising. The company wanted to grow, cut costs, and use better technology. Finecast moved to GroupM and unified its systems with S...alesforce for better campaign management and business intelligence. They moved forecasting data into Salesforce, making it the main source for reports. Finecast also improved its code and platform for faster deployment. With Salesforce Lightning in APAC markets, Finecast now gets better insights into trends and campaign results. This helped Finecast become a leader in digital advertising.
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Moving Intelligence used Service cloud voice, Amazon connect, and Whatsapp to unify customer interactions and streamline operations. The company faced challenges from fragmented systems after acquisi...tions, leading to high operational costs. The new solution gave MI a single view of the customer, improved communication, and enabled omnichannel support. Call abandonment rates dropped below 15%. Case resolution times fell from 15 days to 3 days. MI now integrates new acquisitions smoothly and has stronger customer relationships.
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GoMeddo helped Nuffield Health create a single booking platform for fitness and health services. Nuffield Health needed to improve booking for millions of users and manage high demand. Gen25 configur...ed GoMeddo on Salesforce and built a custom app for seamless booking. Customers can now book appointments online, see availability, and get reminders. The new system improves customer experience and adapts to changing needs.
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Salesforce Sales Cloud helped Aurea Imaging grow and manage sales. Aurea Imaging needed to expand globally and improve lead management. Gen25 set up Salesforce to centralize customer data and communi...cation. The solution gave a full customer view and streamlined lead flow. Sales and service processes improved, and the sales pipeline became clearer. The company now tracks budgets better and is ready for more growth.
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